TC Harrison Group Reviews 

12,884
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,350 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpful, non-pushy approach and extensive knowledge, making the car-buying process pleasant. Many people highlight the excellent customer service, noting the team's attentiveness, patience, and willingness to go above and beyond. The overall service is frequently described as smooth and efficient, with customers appreciating clear explanations and a stress-free experience. Reviewers are very satisfied with the products, often finding their new vehicles to be exactly as promised and easy to use. Many also value the helpful follow-up calls and continued support provided after the purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as cracking, 5-star, and excellent, with... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with their car... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, efficiency,... See more

User experience

People report positive experiences with user experience, describing the process as easy, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An experienced traditional non pushy salesman who felt genuinely interested in helping. Tony Mahan was a pleasure to deal with. Having worked previously in the motor trade myself, he was like a bre... See more

Company replied

Rated 5 out of 5 stars

Ethan couldn't have been more helpful. He was attentive without being pushy and very patient with us as we navigated our way around our fist purchase of an electric car. His knowledge enabled us to fe... See more

Company replied

Rated 5 out of 5 stars

The process was efficiently and professionally handled from the start by Matt LeFarge. Dealing with aged EV newbies was sympathetically done, from test drive to handover. Any issues subsequently... See more

Company replied

Rated 5 out of 5 stars

We were greeted by Maria on the Sunday just as the showroom was closing but she still answered a few questions we had. Because of this we returned to see her on Monday. Maria was very informative an... See more

Company replied


Company details

  1. #25 of 96 best companies in Car dealer
  2. #7 of 17 best companies in Car Body Shop
  3. #6 of 8 best companies in Vehicle Dent Removal Service
  4. #4 of 19 best companies in MOT Centre
  5. #18 of 44 best companies in Motor vehicle dealer
  6. #11 of 55 best companies in Used car dealer

Written by the company

TC Harrison Group was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the country's largest family owned dealer groups. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor. Every year we assist thousands of Ford, Omoda, Jaecoo and KGM owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a TC Harrison supplied vehicle, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly. As well as our main Ford dealership at Pride Park in Derby, we have showrooms, parts centres and servicing centres in five other locations. You can contact us in Huntingdon, Spalding, Burton, as well as our multi-franchise site at Peterborough housing Ford, Ford Transit Centre, Omoda and Jaecoo all on one site. You can also visit us at our newly refurbished KGM dealership located in Spalding. TC Harrison is celebrating 95 years in the motoring industry in 2026, and we're continuing to go from strength to strength. Our comprehensive knowledge of vehicle sales, parts and servicing is combined with the warm and friendly service provided by each member of our team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(12,884)

1,320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

KGM Musso

Darren Morley - 100% credit to this company, distance sale everything from initial pricing enquiry to communication to finance presentation , vehicle presentation handover and collection completely 100% hassle free with no questions unanswered for this reason alone I would happily drive the 7+ hours to purchase another vehicle .

2 May 2026
Unprompted review
TC Harrison Group logo

Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

A good p/exchange deal

A good p/exchange deal, Tom was v helpful with all aspects and not pushy at all -from initial enquiry, test runs and purchase. V pleased with the car.

31 May 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

All the staff were very helpful Arian…

All the staff were very helpful Arian Jones went out of his way to help us with our juice of car nice to be seen by someone who cares.

31 May 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

Purchase of our new car through TC…

The purchase of our new car through TC Harrison went very well. Our contact there, Maria, was great to deal with. She went through all the necessary paperwork thoroughly and then explained all the gadgets and functions of the car, which was extremely helpful.

31 May 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison. We'll pass n your comments to Maria.

Rated 5 out of 5 stars

Maria was great to talk with and helped…

Maria was great to talk with and helped explain all the details .

Took myself through the process making it seem very simple.

7 June 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 4 out of 5 stars

Pre-sales superb

Pre-sales superb; gone a little quiet post-sale

31 May 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

No hard sell

No hard sell , all staff were very friendly and helpful in answering questions which we had. Our particular sales staff were Jethro and Mya, who were both knowledgeable and made us feel very relaxed in what can be a very stressful purchase.

4 June 2026
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Reply from TC Harrison Group

Thanks Graeme, we're glad you enjoyed your experience with us.

Rated 5 out of 5 stars

A lovely and unexpected experience

My mum and I were quite nervous before visiting as we were worried about getting the hard sell and feeling pressured into buying a car.

We couldn't have been more wrong. There was absolutely no pressure and no obligation to make a decision.

Tom gave us the time and space we needed and made us feel completely comfortable.

What really stood out was the personal touch and kindness shown to us. It felt like dealing with people who genuinely care rather than just making a sale.

I absolutely love my new car and couldn't be happier with the service we received. Thank you Tom S for your caring professionalism and family values. I would highly recommend you to anyone looking for a new car.

17 May 2026
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Reply from TC Harrison Group

Roberta, thank you so much for your review. We'll send this over to Tom, he'll be thrilled.

Rated 5 out of 5 stars

Very personal

Very personal, lovely premises and Martin was very helpful explaining everything and made us feel very comfortable, would definitely recommend friends and family

3 June 2026
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Reply from TC Harrison Group

Thank you Anthony, we'll pass your feedback onto Martin.

Rated 5 out of 5 stars

Amazing customer service by Phil…

Amazing customer service by Phil resulted in us buying not just one but two used cars from TCH, seamless transition on both from start to finish

29 May 2026
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Reply from TC Harrison Group

Thank you for your kind words! We’re glad Phil provided amazing service and made both purchases smooth from start to finish. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

I experienced a friendly

I experienced a friendly, informative and efficient service at T C Harrison
Thank you

24 May 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind words! We’re glad you experienced a friendly and efficient service. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Experience buying a car

We recently bought a car from T C Harrison Huntingdon. We were helped along yhe process by a young man, Dan Wells. He was not only helpfully but extremely polite and patient with us throughout the process.
This showed at the end of the process when we technophobes had to master certain tasks.
Thankyou Dan for your kindness and support.

4 June 2026
Unprompted review
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your lovely feedback! We’re glad Dan provided a supportive service throughout your car-buying journey. Enjoy your new car, and thank you for choosing TC Harrison!

Rated 5 out of 5 stars

New vehicle purchase

I had a very supportive experience purchasing a car from TC Harrison.
Information was clear and transparent, collection of my new vehicle was flexible which was what I needed.
A lovely car. Fully valeted and ready to go.

1 June 2026
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Reply from TC Harrison Group

Thanks for your feedback. We’re glad the process was clear and flexible, and that your car was ready to go. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. Malcolm discussed everything with me, very patient and helpful. I would definitely recommend this company to anyone. Thanks once again

1 June 2026
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Reply from TC Harrison Group

Thanks for your kind words. We’re glad Malcolm was helpful and kept everything clear throughout. Thanks again for choosing TC Harrison!

Rated 4 out of 5 stars

Great experience

Friendly staff , very helpful.

1 June 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thanks for your feedback. We’re glad the team was friendly and helpful. Thank you for choosing TC Harrison!

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