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TDL Online Reviews 

2,253
•
TrustScore 5 out of 5

4.9

Plumbers' merchant
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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and note how incredibly helpful the support staff are when placing online orders for various home improvement items. Consumers also highlight very competitive pricing, clear communication throughout the process, and products arriving promptly on schedule in pristine condition. Some reviewers were not happy with occasional courier delays, receiving wrong parcels, or experiencing a frustrating lack of specific delivery time windows. Additionally, a few others mentioned minor logistical issues regarding incorrect product labeling by external manufacturers which unfortunately led to unnecessary returns.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting fast shipping times and items arriving... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful team, clear communication,... See more

Order

Reviewers mention positive feedback about order processes, highlighting that online systems are easy to use... See more

Price

Consumers find price to be very satisfactory, noting that costs are competitive, reasonable, and often much... See more

Product

Users describe positive interactions with product, highlighting great prices and good quality. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company to deal with, needed a specific size water tank & delivered next day, can fault. Even called to mentioned that we had missed a fitting on the order & added on to the order for us.... See more

Company replied

Rated 5 out of 5 stars

Very helpful. Order was placed and contact made to explain item was currently out of stock. However, Matt spoke to the manufacturer and arranged for a direct delivery from them. Also initially offered... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Asked for help in finding a replacement for my shower bath screen which had been fitted 12 years ago. Big thanks to Malcolm who went out of his way to find an alternative... See more

Company replied

Rated 5 out of 5 stars

I placed the order for my new hot water cylinder on Mon 3rd Aug and it arrived at my house in the morning of Thu 6th allowing my plumber to get it installed that very evening. I paid a good price for... See more

Company replied

Company details

  1. #7 of 53 best companies in Plumbers' merchant
  2. #10 of 113 best companies in Bathroom Supply Shop
  3. #15 of 74 best companies in Central Heating Service
  4. #3 of 73 best companies in Heating equipment supplier
  5. #15 of 120 best companies in Heating service

Written by the company

Specialist Stockist of Polypipe Underfloor Heating Lowest UK Priced Worcester Bosch Boilers, All Radiators - Henrad Ecorad Boiler Baxi Boiler Vaillant Worcester Bosch Ideal Potterton Alpha Copper and stainless Cylinders from TDL Online - Trade Distribution Ltd

Tdlonline Details

Written by the company

Free Delivery on Orders over £100
Free Delivery on Orders over £100 Next Day Delivery If In Stock Most Items on Website are kept in stock Price Match available on Most Products

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,253)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Ordered

Ordered, delivered within 48 hrs, acknowledged order and updated throughout.

10 December 2025
TDL Online logo

Reply from TDL Online

Thanks for the Review Chris

Rated 5 out of 5 stars

Competitive price on a Telford hot…

Competitive price on a Telford hot water cylinder, with free and prompt delivery.
Unfortunately, there was a delivery glitch brought about by incorrect labelling of the product by the manufacturer, resulting in its unnecessary return to TDL.
However, David at TDL customer service turned it around quickly with re-delivery of the correct product in time for when I needed it.
Very happy. Recommended. 👍

3 December 2025
TDL Online logo

Reply from TDL Online

Thanks for the review Phil and apologies for the confusion with incorrect label

Rated 5 out of 5 stars

Hot water cylinder

My hot water cylinder arrived in a few after I placed my order and as described.

20 November 2025
Unprompted review
TDL Online logo

Reply from TDL Online

Thanks for the review

Rated 4 out of 5 stars

Good value, quick delivery

Good value and quick delivery. The only problem that I had was that I could not create an account so had to check-out as guest.

12 November 2025
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Reply from TDL Online

Thanks for the Review Tim

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