TDS Northern Ireland Reviews 59

I spoke with Jodi Majury today at TDS who kindly assisted me regarding my deposit being returned. Jodi was very helpful and I would like to thank her for professionalism and her courtesy.
Glenn

Talked to a lady called Jodie working for TDS, about withdraw of my house rent deposit,she talked kindly and helped me on the steps to take to apply for the deposit. Thank you so much.

Lynn was really helpful with my request and was speedy and efficient with his replies. I am grateful for all his help. Thank you Lynn.

Employee
Your employee Carys Gill has been very efficient and helpful when dealing with any query we had with TDS NI.

Good support

This was one of my best experiences ever! I’m so delighted by Ameen service!
Thank you so much!
Appreciate your patience with me

I rang TDS to make a general enquiry. It was refreshing to be greeted by a person and not a machine! I was speaking to a lady called Carys and she was most helpful and explained things very clearly and assured me to call back if I needed further assistance.

Very helpful employee! Got my deposit sorted in five minutes and was a lovely guy!

Carys is great. Very responsive to any queries and quick to help/get issues resolved.

Carys gave expert advice and really guided me through my issue. Can't recommend enough.

Good service. Carys was extremely helpful.

I spoke with a gentleman named Billy who was an absolute pleasure to deal with. He was straightforward, concise and polite all at the same time. He should definitely be commended for his work.
Luke Meehan

This is by far the worst company I’ve ever had to deal with. Between not meeting deed lines, then there was problems with my log in where I was told ring back next week for 3 weeks in row, being spoke to like I was 5 years old by a woman, then I was told that I would have my deposit in my bank in 5 working days. Spoiler! It wasn’t. Then I was told it’s actually up to me now to chase the landlord for my money?! What exactly are TDS for? They don’t make the final decision for who actually gets rewarded the deposit? (Another spoiler, they actually favour landlords) so now I’m £575 down unless I take my landlord to small claims.
This company could improve by closing down and letting someone else more competent do the job!
The whole ordeal has been abysmal at best. 6 months of this dispute just to be told that I have to chase my landlord for the money?! Absolute joke of a company.

Lynn was amazing. I was having trouble with the portal and she went over and above to sort things for me. Thank you!

Helpful lady

Extremely helpful. Clear communication of timelines and progress of the application throughout the process

Completely worthless scheme designed to protect landlords and NOT renters.

5 weeks ago my landlord has been given keys back. £675 deposit paid. Only agreed to pay £575 back which should have been released and then the £100 in to dispute. Nothing received. Landlord has moved new tenants in with likely a double deposit and a months rent up front receiving over £2000 for this and I can’t even get the £575 back which my landlord has already released.

Do not think you are protected as a renter with this scheme ONLY landlords are protected.

I received quick and clear feedback from Carys Gill - great customer support as always.

They have been very friendly, supportive, professional and fast in dealing with my case. Trust me, you are in good hands! Strongly recommended.

Fast and friendly service