Team C Express Logistics Ltd Reviews 33

Contacted Paul M to arrange an overnight courier of an important parcel to a colleague. It was picked up before noon yesterday and delivered this morning before 9am in good order. Great comms and professional “can do attitude”, very rare to find in this day and age.

The delivery drivers are always super kind and respectful when they deliver to me. I suffer with anxiety and unbeknown to them, they have helped me with this a lot. Also when I used to deal with them for work, they were always super helpful.

Coming from the perspective of a business owner, I strongly advise against using Team C. Stick to UPS, DHL, Parcelforce or even Evri - these are couriers that may not have someone immediately on the end of the phone, but will save you pain in the long run.

Imagine that you ask any courier on at least 5 separate occasions for some of their mail packs so you can ship your goods using THEIR service. Then imagine you don't receive them. You also ask the driver for mail bags when they collect from you on multiple occasions, but they never have any. They say they will bring some tomorrow, but never do. Eventually you decide that you have no option but to use your own standard brown envelopes. So thats what you do. You have a business to run and have to ship them somehow right?

Now fast forward a little way down the line and you have some invoices from Team C which seem a little high. Check closer and see that they have fined you £5 for every single time you have used your own envelope!!

Something about that screams immoral does it not? I mean, it would be the right thing to do, to tell your customer whats happening in this situation. But no. Not Team C. They're making extra money off the fines so its acceptable to just let it play out rather than do the right thing. They allowed us to continue doing it and never once mentioned it until we asked what the charges were.

Then when you raise it with them they point out the following condition:

"CONSIGNMENTS INCORRECTLY DECLARED ONLINE WILL INCUR A £5 RE-SORTATION FINE".

Transparent that isn't it? I mean even if you had the time to go through the small print and read that, what the hell does it even mean? It does not mention anything about packaging and any normal courier would be referencing parcel size /weight with such a statement and not the damn bags that you put them in. Not good old Team C though - these money-grabbing thieves collectively lack even an ounce of moral fibre and would rather utilise a murky condition to take extra money off their business customers - before eventually, as in this case, losing them.

I don't want to paint an account which is purely one-way as thats not what this review is and it would not be fair. I want to ensure it is balanced with the facts. The above are facts. Another fact is that yes we delayed paying our invoices due to these extra-charges which we did not understand at the time. And I will hold my hands up and say we should have dealt with it earlier rather than let it fester as long as we did. THAT was OUR fault. But that still does not excuse the lack of transparency and disgusting charges imposed on us for something, that lets not forget, was their own damn fault for never supplying us with the mail bags in the first place!! They could have fixed it. They didn't. And now here we are.

No company is perfect, but we are extremely disappointed that we recommended this company to so many other businesses and feel let down. We are now contacting those company's before they end up in a similar position.

My advice. Pay a little more and use a proper courier or else you will get hit with all manner of extra charges. I have also decided to refrain from getting personal regarding the attitude of the person we were dealing with. But that is certainly another factor that has prompted this review.

Trusted a really import delivery of goods for a project that was being installed over the weekend with Team C. Paid for next day service so goods would arrive onsite for the Friday morning. No attempt was made to delivery the goods on the Friday by the courier. This resulted in that we could not complete our works over the weekend and have incurred additional cost on our project. Goods eventually arrived on the Monday. Teams C response was we do not guarantee to deliver on time. Think carefully when entrusting your companies important deliveries

Real, decent people who do the job, communicate with you and actually care about the customer. Three hearty cheers for Kevin and his team. No company which cares about customer service will ever opt to replace people like Kevin with AI. I just hope that the example of Team C Express Logistics will inspire other delivery companies to do the decent thing, resist the pressure to auomate everything and instead recruit high calibre staff.

warmest regards,

Karen in Cambridge

Just had Team C round earlier with quite an awkward pallet delivery, which unfortunately needed unloading by hand. Some of the items were heavy and bulky and as such were difficult to handle, but luckily for me their driver, Dave, mucked in and in no time at all we had it unloaded. It's really brilliant when people are willing to put in the extra effort and I appreciated it greatly. Thanks!!!

Spoke to a gentleman called scott who managed to sort out my redelivery for my package after an error with the original re delivery. Sorted it very quickly.

I always dread an email from a company where they use this delivery service. For the second time (although it might have been the third), they have left a card, but without having made any apparent effort to knock or ring. My wife and I were both in and we heard nothing. Their modus operandi is so behind other firms who are able to provide very precise delivery windows, track the progress of the driver, etc. All APC can do is say they will deliver some time between 8am and 4pm, when I have had to rebook a re-delivery via their website. Not helpful.....

Item was taken into the depot on 17th Dec. 24hr delivery required as frozen goods.
29/12/21 still no sign of goods.
Message on the website....your goods may be lost!

Terrible service.

Useless
POOR POOR POOR!!!
Card through letter box no idea who delivery is from
Following instructions on card I logged in on line and request a certain day that I am able to take receipt of parcel but received card through letter box everyday since. Still no parcel!!
Just leave the parcel in my safe place and take a photo like all the other delivery companies do.
I’m cross that had I known that when I placed this order you would be delivering it I would shop elsewhere.
Avoid this company who make delivery a complete hassle

Team Clown tried to deliver, I did not know they were due, or for whom the were delivering for. Left a card expect me to chase them for delivery, and contact a sender I don't know who it is.
I live in a rural area, covered by cctv
EVERY OTHER COURIER LEAVES THINGS NOT Team Clown though

Worst company I have ever had the misfortune of using. Messed me about left right and centre. First of all they attempted delivery at our new home without giving me the 2 hour time window they promised. We are in between houses at the moment and me and my partner both work from home so it's not easy. I missed the first delivery so called them up and asked them to add my phone number because they seemed to of forgot!! The man told me they couldn't add anything to my file even though they had originally agreed to call me. They then attempted delivery 2 days later without letting me know and it wasn't convenient as we were not there. I called up and asked them to re deliver it for Saturday as we were going to be in that day. We waited in Saturday until 12.30, it never arrived so I called up. Their response was 'Oh sorry about that, it hasn't been changed over from the Wednesday delivery, it's still at our depot' By this point I was really fed up so I said to the man on the phone, can you please send it back to the store and I will pick it up. So they agreed to send it to the Bury St Edmunds store for collection today... I have just gone to collect it with my partner and there's a huge smash in it! Absolutely fuming! Avoid at all costs!! Disgusting company with complete moron's for employee's! Gives poor Hughes a bad name! Shame on you!!!

Very poor service! We was waiting the parcel. First time we received a email that they try to make a delivery but nobody was at home and they leave the paper in the letter box. There was no paper and nobody was coming. Second time I just see how the driver put the paper in the letter box that we missing the parcel without to knock or ring the bell. I go out and saw the van. I just run after the van and waiving but he don’t stop. After I spoke on the phone with them twice. First time few minutes after when the driver was gone and they told me that I am lying. What is the point?! Very very poor service
Not recommend to anyone

No service at all. Failed to deliver parcel.

We have used Team C Logistics as a company for a number of years and find them to be very good. The drivers are always friendly, courteous and accommodating.The office staff are very helpful and easy to contact via telephone and email. Overall we send a number of pallets and parcels daily with them and have nothing but good things to say about the company. Keep up the good work guys.

Team C is one of our main courier companies that we have used for over the last 15 years to compliment our thriving internet flooring company. The service they provide to our customers is excellent which ensures our customer-centric approach is maintained. All staff from MDs, office staff to drivers are professional and friendly. Would highly recommend

Excellent service and really helpful staff

We are a company who have used Team C for many years, the service we receive if impeccable.
The sales and admin staff are very approachable and always happy to help with quotes, POD's etc.
The drivers are always polite and friendly, we mainly ship UK mainland but also arrange some export with them, again the service is faultless.
Our customers are often repeat customers and we never have any complaints with regard to damaged items, problems with drivers etc.
All in all a highly recommended company who we have built a great relationship with over many years.

Excellent service and a direct number to the local office in case of any queries

Received my delivery yesterday, only my my wife at home, the driver was very polite and helpful, my wife ask for the goods to be put in the conservatory around the back of the house which he did without any questions, i can recommend this courier to everyone, many thanks Team C