My son used some of his savings to make this purchase. He had seen it in your videos and madly wanted one. After a long, long travel from USA to New Zealand it finally arrived. He absolutely loves i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sweatshirt is great quality - stitching, thickness of fabric, color. The velcro patch/area is larger than expected and on a child’s sweatshirt it is equal to the size of a large adult’s sweatshirt whi... See more
Fantastic customer service and equally great products. Ordered from the UK, my two boys are obsessed with the team Rar YouTube channel. Delivered in great time and communication was very good. Would d... See more
Team rar clothes and accessories are awesome . The clothes are made very well especially those new color block hoodies we have in 3 diff colors! We have all the plushies as well and they’re great! my... See more
Company details
Information provided by various external sources
Team RAR is a collective of friends that create epic content of their adventures, challenges, experiments, and daily life. We believe nobody should ever really grow up and through our content, we strive to challenge the impossible and inspire our audiences to go against the grain.
Contact info
United States
- support@teamrar.com
- www.teamrar.com
4.4
Excellent
113 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ive ordered from other merch style…
Ive ordered from other merch style store before and this was the best experience by far. The item came way faster than i anticipated. The quality of the item ordered just made me so happy as well as my son.
15 August 2020
Unprompted review
Great but took weeks to arrive
11 August 2020
Unprompted review
Ordered Hat & Water Bottle
Ordered hat and water bottle as gift. Recieved items in perfect condition. Shipping updates very helpful. Not sure if I missed it, but an option to "send as gift" in more discreet packaging would be helpful. No complaints overall. Thank you
8 August 2020
Unprompted review
My son absolutely loves his hoodie
My son absolutely loves his hoodie, great quality , awesome colors. Its the middle of summer and he wont take it off ! The smile on his face is worth any amount of money!
8 August 2020
Unprompted review
Satisfied with the quality of the T…
Satisfied with the quality of the T Shirt and
Sweatshirt. My niece loved it.
8 August 2020
Unprompted review
I did not receive my order
I did not receive my order. I ordered about three weeks ago. I’ve only had one email communication although I’ve emailed three times. There has been no resolution.
4 August 2020
Unprompted review
Reply from Team RAR
Hi Teresa,
Our sincerest apologies for the shipping issues, we have reached out our shipping carriers and were unable to locate your original shipment despite repeated follow up. We are sorry about this inconvenience and have issued a full refund.
Regards,
Team RAR Support
My 11-yr-old daughter is thrilled with…
My 11-yr-old daughter is thrilled with her new phone case! 🤗
2 August 2020
Unprompted review
I ordered a team rar hat and…
I ordered a team rar hat and sweatshirt.. and yes I even got myself a sweatshirt.. material is super soft. My son, 4 years old,loved his new merch. He loves to watch you guys. On a date balded his head when nobody was looking 🤦♀️
1 August 2020
Unprompted review
It is amazing Gift I ever got and I…
It is amazing Gift I ever got and I love watching you guys on you to go team RAR you guys should do more videos like the abandon safe or go to abandon places I see you we’re ghosts are and next time I’ll be ordering from you guys and you guys are amazing thank you for what you do
26 July 2020
Unprompted review
Excellent products and would buy again…
Excellent products and would buy again 👍👍👍👍👍
25 July 2020
Unprompted review
I was really disappointed with the…
I was really disappointed with the communication after my son purchased a sweatshirt from team rar.
I was asked to pay a £20 custom charge ontop of the 65.00 hoodie , which we did not have to pay for, when we purchased our first hoodie , that took ages to arrive by the way, and covid 19 cent be blamed for everything.
The order was also muddled up , my son was offered a free water bottle as compensation but then it was withdrawn.
I was refunded the hoodie price , but paid the customs charge as a compromise, but my 10 year old son uses his own money for his team rar stuff, as was heartbroken when he thought it wasnt coming.
All in all, I would say totally disorganised merchandise side of things. Be wear when ordering you might get a customs charge on some orders and others you might not, all bit hit and miss really.
Bit of annoyed parent , England United Kingdom
23 July 2020
Unprompted review
Reply from Team RAR
Hi Hannah, we appreciate your feedback and are sorry to hear that you had a poor experience. We strive for excellent service and are sorry we did not meet those expectations.
Our support team did make a mistake on the complementary shipment as it was done in response to inaccurate tracking information that was provided by Royal Mail, which at the time had indicated that your first order had not been delivered. In nearly all other cases, such errors are left alone as it helps keep customers happy.
However, after receiving a disproportionately negative reaction to customs fees for the second order, our support team evaluated that avoiding future customs fees was critical to your satisfaction. Thus they quickly took the following steps to amend the situation:
1. Canceled the complementary shipment given that it is also subject to UK customs import fees to avoid any further trouble
2. Issued a full refund for your second order as requested
We are disappointed to see that despite these significant conciliatory steps that you are still upset with our service and would appreciate any further feedback on how we could have done things better to better inform and improve our future customer service.
A full transcript of our correspondence can be viewed here (https://imgur.com/a/AvDkQlw)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.