Teamtownsports Reviews 

Tried to buy a pair of shoes online. Their website gave me a red message telling me that they couldn't place the order at that time, and to try again later. I tried a few more times but received the same message.

From there I purchased the shoes from a different vendor altogether. 6 days later, I received an email from team town sports telling me that the order had gone through, and was shipped out. There was no earlier confirmation email telling me that the order had gone through.

I brought this up and they are blaming me (like I should have waited 6 days to ensure they wouldn't allow tally process the order, despite their website telling me the order couldn't be placed.

These people have a terrible trust pilot score for a reason, and should be treated as wary. This all feels very deliberate.

CUSTOMER BEWARE!

⭐ 1/5

Very disappointed with Team Town Sports’ customer service.

My package was marked as delivered by FedEx, but I never received it. FedEx investigated, could not locate the package, and told me to contact the shipper.

Team Town Sports then simply redirected me back to FedEx.

So FedEx sends me to Team Town Sports, and Team Town Sports sends me back to FedEx — while I’m left with no package, no refund, no replacement, and no solution.

Shipping problems can happen. Poor customer service and lack of ownership should not.

Very disappointing experience.

Bought a bat their for my son in the spring. They apparently ensured me it was legal for his age/division. After 2 practices and 2 games his coach noticed it was illegal. Team town would not rerun it as it was used. They said I had no proof someone gave me false information. Out $400 now. Fast forward to this past weekend. Thought I would give them another chance for my sons hockey skates. Emmett who works there told me the Bauer vapours were on sale for $500. He brings them out. My son loved them. I put them on hold while doing some shopping at market mall across the parking lot. Went back to get them and they rang up at $629. I said there must be a mistake. These are on sale. After back and forth Emmett came back and said “my bad”. Wrong skate. The sign justified the $500 but they wouldn’t honour it. Brutal place. No recommended at all

Poor customer service (Koby) they need to receive better training.
And they do not honor their policy.
Be careful when you buy things there.

I registered just to leave this review, that's how annoyed I am. Purchased an in-stock and on sale product 5 days ago. They didn't bother fulfilling my order even though it has been in-stock for 5 days!! Today I receive an email saying they are cancelling my order and it's out-of-stock. Garbage experience, garbage company that will go out of business. Thanks for the 15% off discount code, but I will never (attempt to) purchase anything again.

I ordered an item at Christmas only to have them cancel the order due to no stock. It took them 4 days to figure out they didn't have the item and then to apologize they offered me a discount code for less than the savings of the order I just had cancelled (classy). Then the website had the hat back in stock at full price, when I emailed to ask what happened I got Kody (with a K) who was less than useless. Customer service was brutal. If you get stuck with Kody (with a K) then you may as well just forget about getting any help. I just started coaching a new baseball team and we were encouraged to use Source for Sports, now I am seeing why. These guys will pretend to be customer service focused, but they are definitely not.