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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, particularly the phone cases, noting their effectiveness in protecting devices even after multiple drops. People often find the ordering process straightforward and the delivery service to be timely. However, some people were dissatisfied with the customer service, reporting issues with unresponsiveness, difficulties in resolving problems, and a lack of support. There are also mentions of products not matching their online descriptions, such as color discrepancies or features like "glow in the dark" not working as advertised. Additionally, a few customers experienced problems with delivery, including issues with order receipt.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the product quality, highlighting... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the excellent feel and quality of cases,... See more

Delivery service

Customers express significant dissatisfaction with the delivery service. Many report issues such as items... See more

Order

Users describe negative interactions with order. Many customers report issues such as orders never arriving,... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing dissatisfaction due to... See more

Based on these reviews

Rated 3 out of 5 stars

The case itself is excellent, however, one of the attachments securing the cross body strap sheared off. Despite being offered a replacement within the guarantee, it took two months for this to happe... See more

Company replied

Rated 3 out of 5 stars

Firstly to be fair, I have ordered cases over the years for my iPhone 15 and now my 17, and both arrived within a few days and are great quality. However, I emailed customer service a week ago, a... See more

Rated 3 out of 5 stars

I’ve been using Tech21 case for years and they’re brilliant. I’m a serial phone dropper and my phone has never been damaged in a Tech21 case. Because I’ve been so pleased with them, I decided to give... See more

Rated 3 out of 5 stars

Customer service is not an option by phot or chat. Customer waits for days before get response. Need tech21 to invest in customer service and post sales.

Company replied


Company details

  1. #48 of 52 best companies in Mobile Phone Accessory Shop
  2. #89 of 92 best companies in Computer & Accessories store

Written by the company

Since 2005, we’ve been creating rock-solid protection that lets you use your tech devices carefree. We get that you're going to drop your tech more than once, so unlike other cases, ours protect drop after drop. The impact absorbing technology in our cases is designed by dedicated in-house scientists and is totally unique to tech21, ensuring that we’re offering the most durable materials and best drop protection around. And now with the addition of biodegradable materials and microbe-fighting formulas, tech21 products offer cleaner, more sustainable phone protection.


Contact info

3.5

Average

TrustScore 3.5 out of 5

11K reviews

5-star
4-star
3-star
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1-star

Replied to 47% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

The product never arrived

The product never arrived!
I have been writing to customer service and they do not respond. I placed the order on 9 June and today on 24 June I still do not have the product nor the refund! customer services do not care and do not even care to respond!... and now I have been asked to rate my purchase... is this a joke ?

10 June 2025
Rated 4 out of 5 stars

Delivery tracking

I was looking for a Tech21 case for my daughter’s 15pro max in he Philippines but Apple store there doesn’t have any in stock. So when I got back in the UK I check if there’s available, and I was directed to Tech21 website and they deliver in The Philippines. Ordering process was straightforward and was dispatched the next day.

Only reason I only gave 4 stars is due to the tracking did not work. It wasnt providing update on the status of the shipment, if it already arrive th country of destination and if the local carrier had already pick up and ready to deliver.

The item was delivered after 9 days and my daughter is happy with the case.

9 June 2025
Rated 1 out of 5 stars

I never received my order

I never received my order and have been constantly emailing them for over 20 days. I’ve bought cases from them before so I recommend you buy them in person and not online, completely unsupported after purchase.

2 June 2025
Rated 1 out of 5 stars

Poor service

My parcel was delivered to another property. No telephone number on the website to report this issue. I have sent emails but no response! Quick to take payment! Absolutely poor service and no product! Where’s my reply and refund!

19 June 2025
Unprompted review
Rated 1 out of 5 stars

My items were damaged

My items were damaged, scratched upon delivery. I started contacting tech21 on 6/10 and still have not heard from them and it is now 6/21.for a return all I needed was a return auth, label and refund. I love the tech21 cases but the CS is not good.

6 June 2025
Rated 1 out of 5 stars

The order came as empty box

The order came as empty box, which ultimately ruined my plan to receive it for an occasion by a certain date.
On top of that, the company never acknowledged or apologised for the situation, or explained what happened.

6 June 2025
Rated 1 out of 5 stars

The customer service is very poor

The customer service is very poor, I can not get through on the phone . I am still waiting to hear back from them. It’s frustrating as my issue has not been resolved, I was not sent a tracking number. I certainly will not use this company again. It seems very amateur.

2 June 2025
Rated 5 out of 5 stars

Long time user of Tech 21

Long time user of Tech 21, nothing else compares. Saved my phone from serious damage many times. Just upgraded to S25+ and very pleased to see that cover/case launched and available.

4 June 2025
Rated 5 out of 5 stars

Best phone cases on the market

Best phone cases on the market, never let me done and been using for many years and dropped my phone plenty of times! Worth spending the money to protect a luxury item. Nice designs

2 June 2025
Rated 1 out of 5 stars

Wrong item delivered (screen saver…

Wrong item delivered (screen saver delivered, which I did not order). I ordered an iPhone 16 pro max phone case and wrote to company 3 times over a month period to advise them that this item has not been delivered. No reply from the company to date. Very poor!

20 May 2025

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