Locked out of £224.82 in credits – Broken website and impossible to cancel!
I am a VIP member with JustFab and currently have 6 credits (£210) plus £14.82 store credit sitting in my account. For weeks, I have been unable to use any of this because their website consistently shows an "error" message every time I try to browse or checkout.
I have emailed multiple times with screenshots of the errors, but I only receive generic, automated replies. It feels like a deliberate "subscription trap" to stop me from spending the money I’ve already paid. To make matters worse, it is nearly impossible to cancel the monthly payments. They use a Continuous Payment Authority (CPA) that doesn’t show up in standard "active subscription" lists on banking apps, making it extremely difficult for customers to stop the £35 monthly charge.
I have now issued a formal Letter Before Action and reported the company to Citizens Advice (Ref: CCA-7215455). I am demanding a full refund of my £224.82 balance as the service is unusable. Avoid this company at all costs—they make it easy to take your money but impossible to use the service or stop the billing!



