Good website easy to use. Lovely photos and good product descriptions. T-shirt is beautiful. I already have a number of them and this one is usual great fit, pretty flower print and good quality. I o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was plenty of info online about the dress I bought, so it was not the fault of Ted Baker that it didn't suit me. The model was 5'9" and I am 5'2", so I thought it would reach my knees, but alas... See more
Company replied
The dress itself is beautiful and the fabric feels very high quality. However, for a €350 dress, I was very disappointed with the delivery and packaging. It arrived crumpled up in a cheap plastic bag... See more
Although the product itself was ok the box was badly damaged and as it was bought as a gift it was disappointing. Contacted customer service who did say I could return but they couldn’t arrange a rep... See more
Company details
Written by the company
Ted Baker began its journey in 1987 as a specialist shirt brand in Glasgow, quickly gaining a reputation for quality craftsmanship and attention to detail. Over the years, the brand has expanded into a full lifestyle collection, offering Menswear, Womenswear, Accessories, Footwear, Fragrance, Eyewear, and more. Now under the ownership of United Legwear &; Apparel Co. Ted Baker continues to embody its signature blend of contemporary style and heritage-inspired design. Ted Baker remains dedicated to delivering timeless fashion with a modern twist—directly to customers through its online platform.
Contact info
Gowers Walk, E1 8PY, London, United Kingdom
- customerservice@tedbakerlondon.com
- www.tedbaker.com
3.5
Average
95K reviews
Replied to 49% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gift for My Husband
T-Shirt bought for my husband was great quality and a lovely pattern/colour. Packaging not so great, bring back the recyclable cardboard boxes. A prestige brand should have premium packaging.
18 March 2026
Unprompted review
Reply from Ted Baker
Hello Deborah,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
As for the packaging, we will be sure to report this to the relevant team to ensure all our items are sent out in the most pristine and safe boxes possible.
The Ted team
Easy to order and quick delivery
Easy to order and quick delivery - great necklace
13 March 2026
Unprompted review
Reply from Ted Baker
Hello Karen,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Very dainty and sparkly.
13 March 2026
Unprompted review
Reply from Ted Baker
Hello Nellie,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Great produce tote bag
Great produce , great price and delivered fast. Makes excellent beach bag
5 March 2026
Unprompted review
Reply from Ted Baker
Hello,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Badly made jewellery
The bracelet took a long time to get to me without any updates then when it arrived it is faulty. This is the 2nd bracelet that I have brought that has been faulty will not be buying anymore Jewelly from Ted Baker again expensive and badly made
11 March 2026
Unprompted review
Reply from Ted Baker
Hello Marjorie,
We are very sorry to hear of the disappointment you have experienced concerning the quality of your bracelet. All Ted Baker's collections undertake strict quality control testing; however, we accept that a small minority of flawed items may slip through the net. We will be sure to make note of this occurrence, and it will be taken on board for future reference.
This has now been reported to the relevant team to ensure we can produce all of our jewellery products to the highest possible standard.
We really appreciate the feedback.
The Ted team
First time annoying, 2nd time the same error just shows a lack of care..
For the 2nd time I was sent a shirt that wasn’t even close to the colour/style of the image shown on the website. I was given the same reason for the error as i was the first time.
11 March 2026
Unprompted review
Reply from Ted Baker
Hello Tim,
We are sorry to hear about the reoccurring problem with your orders. Though very rare, sometimes mix-ups like this can occur, but we will be sure raise this issue with the appropriate team to minimise the risk of this happening in the future.
Because of this issue, Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
Stylish and quality Stuffs.
Perfect display of items on site and great customer treat when necessary; makes their patronage so lovely. I love their quick delivery service too and that makes me recommend them to others.
11 March 2026
Unprompted review
Reply from Ted Baker
Hello Agnes,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Kept updated from order through to…
Kept updated from order through to delivery. Item ordered in s a perfect fit (followed Ted Baker Size Guide)
11 March 2026
Unprompted review
Reply from Ted Baker
Hello Joanne,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Reply from Ted Baker
Hello Amanda,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Loved the slippers
Loved the slippers, but disappointed to find the same ones on Marks and Spencer's for only £24.50.
7 March 2026
Unprompted review
Reply from Ted Baker
Hello Scott,
We are glad to hear that you love your new slippers.
We will be sure to take this valuable feedback on board so we appreciate you raising this with us.
The Ted team
Prompt delivery
Prompt delivery, item was ell packed and it was exactly as the picture. Good communication.
5 March 2026
Unprompted review
Reply from Ted Baker
Hello Orlando,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Great top
I love what I ordered and it fits perfectly. I already wore it.
6 March 2026
Unprompted review
Reply from Ted Baker
Hello Sandy,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
I absolutely loved the service
I absolutely loved the service. My handbag was delivered to me quickly. I was not initially taken by the wine colour of the handbag
After I wore it and used it, my feelings changed. It’s a quality bad and the handles felt very sturdy
7 March 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
We are very sorry to hear of the disappointment you have experienced concerning the quality of your handbag. All Ted Baker's collections undertake strict quality control testing; however, we accept that a small minority of flawed items may slip through the net. We will be sure to make note of this occurrence, and it will be taken on board for future reference.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
Absolutely love these slippers
Absolutely love these slippers.
Super soft and durable.
8 March 2026
Unprompted review
Reply from Ted Baker
Hello Shauna,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Ordering out of stock items
Ordering was fine but two days after my order was placed I received a refund notification and cancellation of two of my items because there was no stock.
Seems fairly basic to me for an on line retailer to manage stock levels in conjunction with orders. Not a great experience for me and may affect my willingness to order again in the future
1 March 2026
Unprompted review
Reply from Ted Baker
Hello Iain,
We are sorry to hear about the inconvenience suffered from the cancellation of your order. During busy periods, items that have just sold out may still show as available for a short while, and it seems as though this was the case with your order.
Rest assured this incident has been reported to the relevant team to ensure that we are as swift as possible when removing out-of-stock items to ensure an incident like this does not occur again.
The Ted team
Great t-shirts easy to match with…
Great t-shirts easy to match with anything colourful skirt. Great with jeans too.
4 March 2026
Unprompted review
Reply from Ted Baker
Hello Sue,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
this was not the item I though I was…
this was not the item I though I was getting. It is hard to discern details on line. This is of course the risk one takes when buying on line.
While the item is as beautifully made as your others, it has an addition to the design that does not fit my 'style'.
I did not see it in the photo when placing the order. Was sure it was the same sweater as I had already purchased, but in navy not black.
Ive been wearing it a few hours , taking time every now and then to look in the mirror, it is not growing on me.
I will wear it again in a few days, different light, ( it is grey, rainy, and windy today) different responsibilities to attend to in the day etc.
When an article of clothing seriously looks good on me, and I love its quality, I follow my mothers advise, 'Don't you think you should but another one?"
I think I messed up this time.
7 March 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for the kind feedback.
If you do not wish to keep your item, please drop us an email at customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
Again easy to order and very swift…
Again easy to order and very swift delivery kept me informed about availability of item then quick refund excellent quality of item very pleased
2 March 2026
Unprompted review
Reply from Ted Baker
Hello,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Reply from Ted Baker
Hello Suzy,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Lovely product and very fast delivery
4 March 2026
Unprompted review
Reply from Ted Baker
Hello,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.