Tefal Reviews 

Placed an order for air fryer not been delivered and the delivery company has said they could not locate the item and all tefal said was have to wait for yodel the delivery company to get back to them before they can do anything about it

Rip off company, ordered 2 spare plates cost £25 and charged £13.50 for delivery.

They don't care once they have your cash for buying a product.
It's no wonder their reviews are 1*!!!

Had to go through the hassle of creating an account to buy from them. I don't want an account with them so deleted it after the order was placed.

They are not worth 1/10 of a star!!

I sent my deep fryer tefal uno for a repair over a month ago now after it suddenly stopped working mid way frying chips despite being under the impression the repair would take 15 days! Whenever I ask for an update I keep getting the same message that they are waiting for a part and when it is fixed they will send it back and to be patient! I've been patient but this is starting to wear thin, never again will I buy a tefal item least of all send it in for a repair, they have ineffectively stolen my item!
I finally got my item sent back after being repaired and guess what? it still doesn't work!!! it did come on which was an improvement but then the heat just gradually fizzled out, what a joke!

I have purchased a few items directly from Tefal UK over the years, the most recent on 22nd May 2025.
I treat myself to one of their clothes steamer, it now leaks quite badly so I logged into my Tefal account to find that the My Products section was completely empty?.
I noticed a Guarantee Registration tab so I tried to register my product and the website just took my around in circles, making me log into my account and then saying I didn't have an account...WTF, soooo frustrating.
I looked at their 15 Year Repair Guarantee, and read that "the repair would be carried out at a reasonable cost".......
I searched the site for a Contact Us page, so I could send them an email with their copy of my order, NO WAY TO CONTACT THEM.
I won't buy from Tefal again, they just want your money

Terrible customer support!

I got roped into a FB ad which quote "Sign up and get an extra 15% OFF any product onsite, even on sale items!"

So after signing up and getting the code it then didnt work on a 'red hot deal.' So much for ANY product onsite. I complained and customer support who replied 'discount codes are not applicable to any products listed in the Red Hot Deals section' with no apology or understanding.

Pretty sly why to get people to sign-up. Not impressed!

My optic grill was broken (still under the warranty), and I reported the issue on 1st May. On Tecal’s website, it is stated that the repair takes 10-15 days. Today is 10th June, and the grill is not repaired. It was the last item I bought from that company. Horrible customer service. One star because I can't give it zero. Avoid this company!!!

My Tefel iron broke 6 weeks ago. As it was still in warrenty I contact thier customer services and they said they would arrange for it to be collected and go off for repair. I had to chase up the collection and it took more than a week! We then had an email from Staffords, (the repair people) saying they had the iron and were waiting for a part. More weeks went on so I contacted Tefel again and after trying once they told me that they couldn't get through to Staffords and I should try myself. I tried the number they gave me but kept getting cut off so did a little research and found another number where I got through straight away. The told me that they were still waiting for a part! I went back to Tefel and told them this and said that I wanted to make a complaint. I then had an email to say they had sent they part to Staffords. 6 weeks on I still haven't got my iron back and I am beyond frustrated. I spoke to Tefel again this morning and told them that if my iron wasn't returned to me by the end of this week I expected a new one. Nothing!!! No apology, no promise of a replacement, just another platitude, and a promise to give Staffords a call and get back to me. SHOCKING CUSTOMER SERVICES, I WILL NEVER BUY A TEFEL PRODUCT AGAIN.

Is it really worth tefal having a website every 99% of the stuff on there says go 2 a retailer so whats the point of them having a website what a waste of time

I purchased the Renewal C4261953 Aluminium Ceramic Non-Stick 28cm Wok - Grey from your website in February. Shortly after a few use, food started sticking to the pan, despite heating up the pan and using lots of oil prior to cooking. It is now in a state where it is not even usable, I paid over £60 for this pan, which was advertised as non-stick. It is clearly a defect from your manufacturer, as today I've also realised that quite a lot of customers have posted reviews with similar situation I had. Your contact form on the website is also non submittable, it does not allow me to choose which product I'm referring about, hence not allowing me to complete the contact form. Please kindly reach out to me with a solution, I am more than happy to send back your defect. Thanks

Manufacturing defect and scratched my new hob. Customer service were rude and basically accused me of lying. Told me I have to travel to a tefal representative 30 minutes away with all the pans, leave them with them and they let m know what they think. Meanwhile, starches all over the Induction hop that I used once.

My airfryer was 3 months old when it stopped working, Tefal insisted it should be sent off for repair even though I had only used it 3 times. Had to leave work to arrange collection, of which the courier did not turn up. Finally collected a few days later. 2 weeks later i contacted Tefal who said they are waiting for new parts and this could take up to 15 days. I’m baffled as to how an almost new and unused piece of equipment requires new parts. Will not purchase from Tefal again

Tefal has a perfect offer but a terrible delivery. They are using Yodel and despite being at home all day they are continually claiming they missed you. Always Yodel! The most terrible carrier. And if only it were collectible, but even that’s not possible with this carrier, their site tells

Purchased a very expensive steam generator iron promising next day delivery, only to find that it is now going to take another two days! Tefal refuse to accept any responsibility claiming it’s their own carrier’s fault!

Using some terrible delivery courier (MyGLS) who famously do not deliver parcels and claim that they have made attempts. Have been waiting for a single blender jug for weeks and am being given no help whatsoever. Why are you charging for products and not delivering? This is disgusting.

really bad customer service where there is no customer service skills nor proper english i tried explaining my repair situation that the product was not working i gave up in the end no point even registering for 2 years never again i will buy tefal products ever again

I purchased the Tefal Bou Avanti Classic 1.7L kettle in mat black on 11/12/2023 for the extortionate price of £69.99 (together with matching 4 slice toaster) assuming that as expensive, plus it came with a 2 year guarantee, the appliance would be very good … how very very wrong was I.
After a few months use I noticed black bits appearing in the bottom of the kettle which resulted in me having to rinse the kettle out before every use. The black bits were the black coating on the inside of the kettle, which has now completely come off. Also scale from the water has seeped from the edges around the measure on the side of the kettle and the seam around the bottom, leaving white marks which will not clean off.
As I am within my 2 year guarantee period,
I contacted Tefal customer services (that’s a joke) requesting either a refund or a replacement kettle as I considered the condition of the kettle after 18 months use unacceptable. I also sent several pics as evidence. Several emails have since pinged back and forth on a daily basis.
Their first reply inferred I was not cleaning my kettle correctly and condescendingly instructed me on how to care for the kettle to avoid scale build up … the black bits were not scale deposits.
Their second reply was, and I quote “protecting the environment and the fight against waste are our major concerns” and then proceeded to offer to send a courier to collect my kettle to send for repair! This would leave a massive carbon footprint and surely cost more than a refund or replacement kettle. Ridiculous, made no sense. I would also need to purchase another kettle to use in the interim - not happening.
My refusal to send for repair resulted in a further email stating that although I was within the 2 year guarantee I had exceeded the 30-day return policy, so as a good will gesture they were pleased to offer me the opportunity to purchase another kettle at a 20% discounted price … I was now seeing RED 😡 !
I was evidently getting nowhere, so asked for my complaint to be escalated to the Customer Services Manager, to then receive another reply repeating that I need to send the kettle for repair 🤬🤬.
My patience was no more, so threatened a scaling review if I did not receive a reply from the CS manager within 24 hours. Their last email then informed me that the CS manager had unsuccessfully tried to contact me on 30 June and had left a voice message … NO SHE DIDN’T … LIARS!
True to my word I am now penning my scaling review.
I have never before experienced such appalling customer service and will never again waste my money on a Tefal product … my advice to you would be to do the same … AVOID TEFAL AT ALL COST

I had a problem with a handle on a pan set and whilst trying to work out how to report the challenge to Tefal I read a lot of negative reports.

I must have been lucky, I contacted Tefal customer service and engaged wit one of their representatives after a couple of emails back and forth, they eventually sent a return label to me and I have just got a new pan in return.

The emails we exchanged were of a puerile nature as the guy who I was corresponding with had a poor grasp of English.

However, all's well that end's well.

I bought an iron from Currys in September 2024. The iron constantly spits water and gets all the clothes wet whilst ironing and the ironing board is soaked so much that water drips on the carpet. In January 2025 I took it back to currys who said they wouldn't replace but would repair. Got the iron back 3 weeks later with no difference. The faults were still there. Took the complaint to tefal. Went round in circles. They said they would repair and a courier would be in touch. No courier was in touch and I recieved an email to say my iron had been repaired. Absolutely laughable when the iron hadn't been picked up for repair in the first place. Tefal you must do better. I am £300 out of pocket and left with an iron that is faulty. I have only had this iron for 8 months.

I wish I’d read these reviews before buying their blender. Their customers service is beyond appalling. I’ve been trying to get my blender fixed for a year and it still isn’t and they say they try for FIFTEEN YEARS to fix it before they’ll replace! What on earth?!? Just don’t buy from them it’s not worth the stress.

Not sure why I am writing this review as lookinng at other reviews Tefal obviously don't give a toss about their customers. Anyway while I'm here I will add to the abismal record they have. Contacted them regarding a spare part I required - two emails later I was given a part number which I ordered. Three weeks later the part arrived but was totally different from the original and useless for what I required. Contacted Tefal again and after a couple of phone calls and non coherent emails they changed their story and said they couldn't supply the part and came up with a new part number for something I didn't require. Will be throwing their sub standard product in the bin and will never purchase a Tefal product again.