The Telegraph Reviews 

My experience of The Telegraph digital subscription customer service on only a few occasions necessary over the last ten years or so has been genuinely exemplary. My most recent contact on 9/2/26 and a shout out to Noralie and David for their understanding, patience and great help in mutually resolving a renewal issue resulting from operating subscriptions under two different email accounts, at no fault of the Telegraph.
The UK based staff are always polite, listen carefully, professional and have a friendly manner in mutually resolving issues. Just a piece of advice. If you are taking advantage of an introductory discounted subscription offer, once the account is activated, immediately turn off the subscription auto-renewal which is a default setting. However you can do this at anytime up to the renewal date. I have several digital media subscriptions and most operate this way. Also look out for the advance email notifying of the renewal date and new subscription charge. Obviously if you don’t accept that, just simply cancel on your account before the renewal due date to avoid any possible increase and auto-charging disputes down the line. Highly recommended, Unsolicited review.
N. Robinson. February 2026.

I foolishly took out an online trial and cancelled it well within the cancellation period. To my surprise, I was still charged £14.99 per month and this charge is ongoing. They inform me that I had a parallel direct subscription with them, whereas the cancelled subscription was apparently taken out via Apple. I took out only one subscription, and as far as I am concerned, I cancelled it correctly. They also say that they will not resolve these matters by email, forcing me to spend unnecessary time on this matter. Trading standards, if they still exist, should be looking into these shady practices.

This is the reference: TS4010295. They have refused to refund the payment that I say was incorrectly taken after I had cancelled my trial.

I wonder if I can give a rating lower than 1. As noted by many it’s a subscription trap but I’d pay a penny if the news was well researched and true. The nail on the coffin was the complete misrepresentation of the Epstein files. This is worse than tabloids in fancy fonts!

If I could give zero stars I would. Got an email to say annual subscription was increasing from £29 to £199!
Had to ring customer service to cancel my digital subscription. In 2026 how does Telegraph not have it set up for online cancellation.
I told the customer service rep repeatedly that I wanted to cancel and was not interested in any offers just process the cancellation. He then told me I was eligible for £39.99 renewal. I said I still wasn't interested please continue with the cancellation. He then argued with me about why I wasn't renewing. If I'd had any doubts about cancelling he made them disappear.

I had an issue with an online subscription that I didn't sign up for and that was paid on a device by Apple Pay. Simon helped me via email and advised I call to fully resolve the issue. Today I spoke to Olivia who very quickly was able to close the account and the issue for me. It took me 14 minutes, most of which was the hold time - but I was calling at 5.30pm. I feel the service was good and appreciate it being solved swiftly.

No way to cancel auto renew. Took £249 renewal which I had to get refunded.
Mobile app flicked up advert for further digital services and I could not remove it. So could not read articles.
No effective complaints procedure.
My Account ays I have no active subscriptions when I clear do?
Requested close down of the subscription and removal of all my personal data and they said they could not do that for nearly 1 year - until subscription over.
Overall, horrible experience and I regret ever subscribing.

Robbing people who don't check their accounts regularly by their rediculous increases. Cancellation barriers indicate that this is strategic. NEVER catching me again.

Is no longer a newspaper. More a one sided right wing propaganda gossip sheet that just spreads speculation. Totally unbalanced.
Draws people in with short term free subscription then massively overcharges. You have to telephone to cancel. Presumably to take advantage of the unwary or thin skinned.

Every year my subscription rate triples and every year I phone and get it back to where it was. Not this year - it took forever to get through to their call centre (obviously you can’t cancel digitally or I suspect they’d have no subscribers left) and I finally thought it was time to quit and go to the Times. You’re a great paper but you’re not that great to put up with b*ll*hit marketing tactics more prevalent in the double glazing trade - Nigel pay attention !!!

We used to have a print subscription and it was good value, however now we'd save nothing by taking one out.

1 year’s subscription last year £69 this year £379!!
That’s an increase of 549%!!
The Telegraph champions causes, how about being a champion for its own subscribers?

Contrary to most reviews here, I find The Telegraph to be a good online newspaper, with one major exception.
Whenever I read an article, I also look at readers' comments. The unfortunate feature with this, especially with popular articles, is that when I attempt to read a comment, the list invariably moves downwards as other comments are added. I can find no means to avoid this interruption.
In the case of GB News, this is not a problem. Why can't (or won't) The Telegraph address this problem?

They take a £29.99 subscription when it should be free then reckon they can’t find my details

THIEVES and a crap paper too

The UI seems a bit heavy making the UX heavy as well. As I used my mum's card, it gave me my mum's name despite me setting my account to my name. Things aren't easy to navigate and it takes long to apply changes.
The first person in the customer service was mildly unfriendly and a bit defensive. The second one was nice though.

Biased, overpriced, and charged me even though I cancelled my sbuscription

Have cancelled subscription.
Yet they continue to charge.
And even the audacity of increasing price.

I buy the Telegraph Paper every saturday as my weekly treat and even though it is a massive £4.50 i still buy it. Today having paid the £4.50, upon getting it home i noticed that not only was it less pages than normal, but ‘The Money’ insert was missing. But still the price was £4.50!!!

Perhaps the Editor and owners think us, their loyal readers and buyers, have lots of money? I do not.

Saddened and disappointed.

Edit - Update. Today a gentleman called Richard from the Telegraph rang me and discussed my concerns and disappointment. I am very impressed with both his gesture of ringing and also his explanation and advice regarding the Money Insert available in the Today Edition of The Telegraph. Indeed, I am particularly impressed with his generous offer to send me (via Royal Mail) todays Monday Telegraph in order that I can pursue the Money Insert. Thank you Richard.

This is not a trusted source of news, simply a propaganda tool for the ownership, appalling publication that cannot be trusted

What kind of company doesn’t let you manage your subscription online in 2025? The Telegraph, that’s who. Such a scummy move to make you phone in.
My sub all of a sudden was £24.99 a MONTH!!!
I couldn’t believe it. You call in and they try and get you to stay.
But it’s not the cost alone. It’s the quality of the paper. Overly pro conservative, full of reform hate.
In the end I realised I was supporting a paper that’s supports a party that ruined our country over 14 years.
So bye Telegraph. Never again.

Reasonable online news coverage, but sports (football) is dreadful. Also, subscriptions to newsletters just don’t turn up. And trying to contact DT is impossible hence this review.