telenet.be Reviews 

very impolite employee in Telenet Oostende,even on the verge of being aggresive.
Visited today 6/09/2021 around +- 15 u.

Worst provider in Belgium I swear
super slow

After multiple phone calls and many months later, is my issue still not resolved. And this as a business customer. Nobody knows what the issue is, but every time I call they can see that indeed the line is bad. What kind of a joke is this? They have lost a customer with these shenanigan's. I'm very disappointed in the way things went. Very unprofessional to work with. Not a single time have they reached out to me. Would not advise.

indeed poor performance. To be fair, I can't complain about the service. Their intention as such is to solve your problem a.s.a.p but their technical incompetence at user level is beyond comprehension.

To be fair once more, the real problem lies with the Belgium authorities. They allow and have effectively created a duopoly. There is no real competition. The pie is shared mainly between Proximus and Telenet. Changing provider is therefore switching from the devil you know to the one you don't know (yet). In addition, on EU level there's only bla-bla-bla lipservice.

Worst telecom operator in Belgium. You get almost no data, prices are high and their customer support is trash. They treat their most historical customers in the worts way. I just left them for Orange, where I pay 10€ less ad have 3x more data. Best day ever!

Very bad connection... barely works, very poor range I don't recommend telenet.

The times I had to deal with the customer service (small business department), the call was taken swiftly, and the operator gave to the point suggestions (not just 'reboot the computer') to troubleshoot the issue at hand. When that didn't work it was no issue to replace the modem.

horrible wifi it never works if you need the do anything for school it never works it blocks sites that a use match if the technician comes it fixt for a day en then is it bad again for gigabit internet you need tho pay for more stupid security per mondt its just ridicules and the tv service is really bad
and if you want tho watch tv on latop thats runs linux it wont work

The advertised speeds are rarely actually available due to saturated outside network. Price is not reflected in the quality.

Very bad service!!!
Haven’t had wi-fi for 5 days, because of the outside signal problem. They came two the house twice and said the same exact thing (that the problem isn’t from inside the house, but outside). They will postpone “solving the problem” for two more days which means no wi-fi for a week.
Don’t recommend it at all!!

Shocking service. A fault in the street (Avenue Edouard Speeckaert) has been open since 6 January. I have an upload speed of 0.6! A technician was meant to come on the 15th but never showed up as he had another call that was a priority. I have just been notified (after days of calls) that a technician for the network will come on the 9th Feb. Six weeks with no internet at €85 per month. It is the worst service I have seen for many years

Worst customer service ever. No internet for 14 days is apparently normal for Telenet.

I had a bad exprience with them my mobile phone numebre was blocked for 3 weeks , I couldn't use it . then passed to another provider. thier helpdesk just hang up on me twice becasue I need a solution and they don't undestand why my number is not working

Worst customer experience ever. 5 calls and countless call transfers later there is still no solution. They are 'unable' to activate a service and refer to the Telenet portal. The service is not even visible on it, when asking them for instructions they are surprised and not able to say where to find the corresponding service.

Before ending my contract with telenet they first forced me to pay beyond the date of validity of the contract while assuring me that the overpaid amount will be reimbursed. Then of course they refused to reimburse the overpaid amount. Plus to reach their customer service is a miracle.

We have been registered with Telenet for our internet service for few years now, previously proximus.
Customer service has always been good, I like their app to monitor internet usage and to pay my bills.
Just signed up on the new Yugo plan for €63PM and added on a 49inch smart TV for €99 valued at €450. The €63 Includes unlimited wifi, 1 Sim Card with 15GB for mobile. 12 month contract.
The internet service in our area is almost perfect, very rarely we get an outage but nothing prolongued.
My experience with Telenet is a positive one.

In one month I had to call 8 times in order to fix all the issues to my accounts. My file has been viewed by 5 different employees. Issues with invoices, installation, multiple accounts, … Really poor experience.

Telenet was a good competitor for Proximus in the early days in terms of innovation and better prices. Today, ther are settled and they don't care about service, innovation and pricing anymore. They only offer you high-priced bundles and their website + online support is shameful as a communications company.
Since a while, I'm receiving expensive invoices because of internal malfunctions between our fixed phoneline and their own central number, so I keep contacting them. Once you submitted your online form with your plaint, I'm receiving a dozen of confirmations... Very annoying

If you are thinking about taking Telenet as a provider - do yourself a favour : DON'T.

This company has so many internet issues and their customer service (if you ever get through) has no clue and will just tell you that it is a cable.

It is expensive, BAD customer service, even WORSE internet connection.
If I could give 0 stars I would.