Telenor Sverige Reviews 

Extremely poor service. We bought new broadband connection from them which should start from 15th May. They didn’t enabled/checked address on stadsnät. This caused internet not to work. It will now take few days to enable that. I work from home and can no longer work since company laptop do not allow mobile hotspot because of security reason. So i am in a bad situation now.
Very surprised what training they provide to their team who are not even aware how stadsnät work and need to be requested and enabled in advance.
Editing info on 19th May: i have provided details separately today. Note: Issue is still not fixed. I have to buy data paket for 489 sek from my pocket. I have been told by customer service today again that it may take few more days. How troublesome and expensive it turned out be now for me, wish i would have never moved to them.

3 rd of may we went to Skärholmen store with my family to talk about internet subscription they didn’t admit their mistake and treated me badly in front of my family,I cancelled subscription because of their rudeness and unprofessional behavior.

Withdraw money from direct debit even after my cancellation.
Most rude customer service.

Telenor used to be good. They have been overcharging me for years for an ipad which has no surf and an old phone. I have called them so many times and been guaranteed an agreement which they didn't fulfill. Just recently I talked to them personally and they agreed and I signed a contract which he said was untill December for 299, now they charged me 438. Telenor the worst. Where are my rights?

Terrible service . They switched me to fiber to a mobile sim router without telling me. I try all the month of deccember to call customer service, couldn’t get through it. I had to pay a overcharged invoice because I was refusing to pay for a service I never got. It took 10 different operators to end my subscription without being charged until the end. Never again do not go for Telenor guys. Save yourself the pain

Terrible customer service. Called 8 times to ask for a refund because their service staff gave me the wrong information about a mobile plan and one of them even put down the phone on me!! Really distressing experience. Most of the customer service staff are unhelpful and don’t understand the product fully. Do not recommend to anyone - find another company with a better plan.

We had an internet subscription with the, with a commitment period for a year.
We needed to close it before the year, and would therefore need to pay the remaining months. However, after having called them 4 time they still have not managed to cancel our subscription nor sent the final bill for the remaining months!!
Its inkompetent!

I have been customer for about 6 years and I wouldn't recommend it even to my worst enemy!!!
If only possible I would rate the company -5!!!

Customer service is ok though at least at answering the call, if you call at the opening hours you probably have to wait just few minutes to talk to someone!!

At the moment I'm FIGHTING to cancel the invoices for the almost 5 months for not sending the TV box, which I did and Telenor even send me the confirmation that they have received the box!!!
Now after receiving the txt that the invoice is canceled guess what...it is not as i still can see it as unpaid🤯🤯🤯
On top of that every few months there is some changes in the invoices(extra cost) which takes days to fix it and that not always work anyway😞😞

Then as well heard from one of the employees that extra cost can be due to increase cost of internet&tv...what about honoring the contract which both parts agreed upon🤯🤯
Just NO WORDS!!!

I would advice all the customers to check their invoices every month, as most of us have direct debit there is no invoices coming to your home!!!

After my contract runs out im cancelling the whole thing...im willing to try some new company even though most likely i will have to pay more!!!

****Update****
Finally after almost 6 months, looks like the invoice is finally cancelled!!

Great work Johanna, thank you for staying in touch and making sure that my problem is solved!!!
5⭐for you!!

As many, I got a 25% increase on my fiber broadband starting April 1st.

As a decade long customer I used to pay 399sek for years...
Now, after a price raise applicable from feb 1st, the new price is 499sek

This price raise is explained in a letter I received few months ago. After checking their website and contacting customer service it turns out the price 499 is for customers having the new wifi6 router (priced 60sek/months). The new price without the router should then be 439 sek which is not mentionned in the letter I received.

. After contacting them via chat (conversation started and asked me to be on hold one minute to check my case... 20 minutes after no reactions or reply, finally the chat closed on me with an automated message wishing me a good day...).
. After sending them an email via my customer account (no reply even 5 weeks after)
. After calling them after a long waiting time and taking to 2 different persons, they aknowledged I should not pay 499 but 439 since I do not have their new router. I asked them to send me a new letter with adjusted price, they informed me that they will send me a letter that I should receive within few days. Nothing received since 6 weeks....

There are several serious issue with that company that is in a quasi monopolistic situation for fiber broadband in Sweden.

1. Price setting is wrong for an equipment I do not have and do not need. The wifi 6 router is billed 60sek/months without time limit. Whatever router should be armotized within 1 year at that price.

2. Unreachable or very difficult to reach customer services and not keeping their word. I spent unnecessary hours trying to reach them and make them correct their mistakes for a service I already pay.

I have been a client since December 2021. Initially, I only had a mobile subscription. Later, I started using home broadband. In July 2024, I switched my home broadband to mobile-home broadband. However, the representative at Costco did not inform me about the two-year binding period. Additionally, they extended my mobile subscription with another two-year binding period, despite my having it for many years already.

Now, regarding the mobile broadband, the service is unacceptable. The connection is unstable, and I have to reboot the access point several times a day. The speed fluctuates significantly.

I am moving to a new apartment and called Telenor to cancel my subscription. They demanded around 8,500 SEK to do so.

The most frustrating part is that they extended my mobile subscription for another two years without informing me. Note: Those 2 services couldn't be connected together

Whenever I have the chance, I will cancel all my subscriptions with them and will warn anyone who asks that this company is not worth considering.

Worst experience with a company we've
ever had. We have a contract with three
phones plus broadband with Telenor.

With us, Telenor didn't honour the terms of
the contract that they themselves suggested
and sold to us (when shifting to business to
personal with them) and it falls on us as the
customer to both (seemingly endlessly-) chase up
solutions, and then also pay fully for the
company's own mistake.

3 months to date this has been going on
without any solution offered, only us chasing,
not once have we been called back.

Both in store 'service' face to face,
and (days of-) phone call ones
(from entirely our end as not o n c e have
we had a call back when these have been
promised-), has left us feeling nothing but
distrust and utter frustration with this company,
and we are now only awaiting the day of
termination so we don't need to deal with
Telenor ever again.

Telenor Sweden customer service

From start to finish, it felt like my concerns were dismissed and my time wasn’t valued.

First, I was left waiting on hold for over [specific time] without any updates or the option for a callback. When I finally reached a representative, they were not only unhelpful but also seemed uninterested in resolving my issue. Instead of providing solutions, I was given vague responses and redirected multiple times, which only added to my frustration.

Even worse, when I requested to speak to a supervisor, I was told one wasn’t available, and my call would be returned “soon.” That call never came, and I had to follow up repeatedly, only to be met with more delays.

It’s clear that Telenor Sweden customer service does not prioritize their customers. Basic courtesy, clear communication, and accountability should be standard, but none of that was evident during my interaction.

I understand mistakes happen, but this experience has made me lose trust in their service. I would not recommend this company unless they seriously address their approach to customer service.

The most bad company in Sweden! They take pengar from their customers with giving service!

They may have had a good reputation in the past, but unfortunately, their standards have drastically declined. Nowadays, they seem more focused on maximizing profits at the expense of their customers. The customer service is extremely poor, and the experience was one of the worst I’ve encountered.

Their website has been broken for months. Shows error "Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at telenor-sweden.smartrefill .se/refill-app.js. (Reason: CORS request did not succeed). Status code: (null)." when trying to top up Kontantkort on www.telenor .se/handla/kontantkort/ladda-kontantkort/

Update 2025-01-02:
Note that the error has been occurring for MONTHS, so it means it is almost intentionally broken.

Never ever go with Telenor. They lie and lie, and charge you over each time extra, horrible customer service!

You have to keep an eye on them, and absolutely don't rely that they will send you the correct information.
I have ended a broadband contract with telenor twice and both times they said they would send me a letter with information on how to return the router.
Both times they NEVER send anything, and i have to call them up and constantly remind them. When you're moving its obviously very easy to forget to return a router, especially when they don't fulfill their part to inform you. If you don't return the router on time (they also mention no deadline) they will absolutely make you pay even though they have not fulfilled their obligation. Makes me feel like they either do it purposefully or don't care. As you can see they have a lot of unhappy customers.
Also a hidden 59kr faktura fee is kind of a slimy move.

absolutely don't trust them.

They changed my bindelsetid 5 months later because of a mistake they made. Terrible customer service and will never be a customer again when my contract is over. Truly maffia practices.

Stay away from Telenor if you are a business. Since signing up 6 month ago not a single invoice as been received in the right way. I've been in contact with them multiple time about this and nothing works.

Despite having my email address and obviously my phone number. No reminders or notifications are sent before it's passed on to Inkasso. Super, super frustrating.

Kan inget annat än instämma med övriga kunder, välj inte Telenor! Har haft Tre, Tele2, Comviq och Telia innan och varit nöjd. Har egentligen aldrig varit missnöjd med en teleoperatör men en sak är säker, kommer inte återvända till Telenor!!!!

Dålig service. Läs villkor, lita inte vad dom säger i telefon. Man har fortfarande bindningstid (2024!). Dålig hastighet. Dåligt nät.

If there was a way to put less then one I would. Worst cell company ever. They lie to you to get what they want and refuse to correct their mistakes, very dissappointing. Their customer service is aweful. I am stuck in a binding time even though they told me there was so binding time in the contract (I could not read the contract due to it only being offered in Swedish so I asked them if there was a binding time) and refused to correct their mistake.