Telmax Reviews 

The service is very consistent, better than rogers

Consistent low internet speeds far, far below what is advertised and being paid for. Service by Telmax to try and correct situation useless.

TelMAX does not have a technical support. Few guys that really do not know much or can do much - if you're lucky to get a hold of somebody. They will just give you promises of L2 call back. When you keep on calling they treat you each time as they have no idea about your existing problem - "go and reboot the modem". Nobody calls back, nobody cares. Terrible and so dissapointing - a local company that looked so much different that the big 3 telcos, but all that matters now is to get you on a 12 months contract and they are done.

Subject: Complaint Regarding Poor Service Experience – TelMAX Installation on June 22
I am writing to formally express my deep dissatisfaction with the service I have received since activating TelMAX internet service on June 22 in the Stouffville area.
From the outset, my experience has been disappointing and frustrating. The representative I dealt with, Williams (Supervisor for Stouffville), was initially eager to secure the sale, but has proven completely unresponsive and unhelpful post-installation. His customer service approach is severely lacking, with no follow-ups or assistance when issues arise.
To date, I have encountered the following ongoing problems:
• Technical issues have been present since the day of installation and remain unresolved as of July 8.
• Despite assurances, the cancellation of my previous Rogers service has not been handled, leaving me in an awkward and costly situation for more than two weeks.
• I was promised Wi-Fi mesh pods to improve signal, but they have not been delivered. I have also received no communication or updates about their status.
This level of service is unacceptable. I expected a smooth transition and responsive customer support. Instead, I have received poor follow-up, unresolved technical problems, and broken promises.
I request that TelMAX immediately:
1. Resolve all existing technical issues at my home.
2. Ensure cancellation of the Rogers account is completed as agreed.
3. Deliver the promised Wi-Fi mesh pods or provide a status update.
If I do not receive a satisfactory resolution within the next 5 business days, I will be forced to escalate this issue publicly and consider alternative providers.
I hope this matter can be resolved quickly and professionally.
Sincerely,
Vikash shah

ok Service but, Terrible customer service.
Their customer service did not even respond to my emails. I tried multiple times.