Temple Cycles Reviews 

207
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the bikes, often describing them as beautiful, light, and comfortable to ride, built to last with traditional style. People frequently highlight the excellent customer service, noting staff are helpful, welcoming, and responsive, making them feel well looked after. Many also appreciate the fast and well-packaged delivery, which often exceeds expectations. However, some customers also noted occasional issues such as receiving a wrong charger, bikes needing minor adjustments, or arriving partially assembled.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the bikes' classic... See more

Quality

Consumers find quality to be positive, with many reviewers describing the bikes as high quality,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and friendly... See more

Customer service

Users describe positive interactions with customer service, often highlighting the first-class and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A truly wonderful team, I went in with a specific build in mind with changes to the stock bicycle. I was listened to and I ended up with exactly what I wanted, a great experience from start to finish,... See more

Company replied

Rated 5 out of 5 stars

I ordered a classic disc but had some questions. Let me say all questions were answered above and beyond. I actually ended up speaking with Teresa, who was so much help! I got the advice I neede... See more

Company replied

Rated 5 out of 5 stars

The website was easy to navigate and the team at Temple Cycles responded to my frame sizing enquiry promptly. Once ordered my bike, an Adventure Disc 1, was built within the anticipated timeframe and... See more

Company replied

Rated 5 out of 5 stars

Great bike, love it, what a joy to ride! Pity can't have a rare boot for it straight away, have to shop elsewhere and figure out size and compatobility which is not my theme really, arrived few days... See more


Company details

  1. Bicycle Shop

Written by the company

At Temple Cycles, we pride ourselves in producing the best bikes possible, all with a timeless style. Our ethos is rooted in designing high-quality, beautifully engineered bicycles that stand the test of time. Whether you're weaving through city streets, embarking on a touring adventure, or exploring rugged trails, our versatile range caters to every cyclist. Gravel Bikes: Our gravel bikes are engineered for resilience and agility, perfect for those who seek the thrill of off-road exploration without compromising on comfort and style. Touring Bikes: For the long-haul enthusiasts, our touring bikes offer a harmonious blend of durability and practicality, ensuring your adventures are as limitless as your dreams. City Bikes: Our city bikes epitomize the blend of classic aesthetics with modern functionality, designed for the urban cyclist who values quality, sustainability, and timeless design. At Temple Cycles, we believe in a sustainable approach to cycling, creating bikes that are not just a mode of transport, but a companion for life. Experience the joy of riding a Temple – a bike that gets better with every mile and is destined to be passed down through generations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(207)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best bike I’ve even ridden…

I bought a lightweight step-through bike with a bunch of accessories through a cycle-to-work scheme. It’s absolutely wonderful, the best bike I’ve ever ridden! Before ordering I was a bit sceptical that the brand might be all style over substance, but I needn’t have worried. The bike is absolutely beautiful to ride, so smooth and responsive that I actually feel safer when riding in traffic. It doesn’t have the fancy gear and disc breaks of some bikes, but I went on a trip to the Eildon Hills in the Scottish Borders, and was able to tackle the steepest climbs and descents without any bother. The simplicity of the bike is beautiful, so easy to maintain compared to other bikes I’ve had. I’ve never spent so much on a bike before, but hands down it’s been worth every penny, and is actually paying for itself in what I’m saving in bus fares. If you’re on the fence about getting one, I’d urge you just to go for it.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Temple cycles are blending the past…

Temple cycles are blending the past with the present in a lot of their stock. I purchased a brooks saddle for a steel rebuild I'm working on and will probably be back for further items as I go - check em out. Chris at Wandering Saddles 🤟

12 September 2024
Unprompted review
Rated 1 out of 5 stars

Not what i expected

In 09.08.24 i did order the bike classic light weight. After 1 month i have picked up in the store in Berlin. The shop did the assembly. I did my first ride.... The chain is popping out of the gears, the bike makes all kind of noises, screws are loose, tire flat. They did a poor job on the bike, i will bring it back....
Update from 23.09. The gears and bolts are fixed, but on the high gear 8 and 9 the chain is hitting the frame, when i pedal back a bit. Even when i stop to pedal it drops on the frame. I asked the guy at the store, he sad it is normal, thats how it works, coz of the tentioner. He asked me why would i pedal backwards? I mean, it happens, not too often, but the chain drops on the frame even when is stop the movement. Im sure this will wear out the paint with the time.

9 September 2024
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

Hi Laszlo, firstly I wanted to apologise for your experience with the bike. It’s very uncommon and one that we can certainly rectify for you and we are more than willing to do so, that your experience is much better. It sounds like you have experienced some mechanical issues with the gears slipping, which is a very straight forward thing to fix and also something that can happen with brand new bikes if the cables stretch a little. In regards to the loose bolts you mention, we will thoroughly check over the bike to make sure this isn’t the case. As you know, a flat tyre can be caused by getting unlucky riding over glass or something like that, however we’d be happy to fix it all for you on the house. We’d like your experience to be a positive one and hope that you will love the bike. Please bring the bike back and we will sort it out for you. Once again, I’m sorry for your experience. Kind regards, Matt (founder of Temple).

Rated 5 out of 5 stars

Adventure One Disc

Ordered the Adventure One Disc and I collected it today. Service was fast and easy and it got delivered 1 week before they told me.
Done 10 mile today and I love it, so smooth and the quality is exceptional.
Staff are friendly enough, a little laid back (lad who served me first) but nice.
Can’t wait to do many miles on this lovely lovely bike.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing London staff

I recently bought an adventure disc bike at Temple. The staff in the London shop are incredibly helpful and have helped me fitting new mudguards and giving me great advice on maintenance of the bike. They are always super responsive. Super happy with my purchase!

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Adventure bike

Really pleased to get a Temple adventure bike. Good value in the sale and yet made changes to the specifications. Beautiful looking bike and a great ride so far??

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Temple cycles make beautiful…

Temple cycles make beautiful traditional steel bicycles at unbeatable value for money prices.
I have 3 of them ! but my favourite is the classic tour with its versatile triple Corinthian crankset which will take you up any road climb.
Quick tip for anyone with spare cash to reduce rotating mass /crank up the speed, is TPU inner tubes, Pirelli p zero race classic clincher tyres and Pacenti Forza Classico wheelset and then you will have a silky smooth sprinter!

24 July 2024
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

That’s fantastic to hear, thank you Catherine. Enjoy your Temple’s. Kind regards, Matt

Rated 5 out of 5 stars

Excellent e-bike

Firstly, excellent e-bike. I love riding it and it's really well put together. There was a minor glitch with the order, but Temple sorted it out very quickly.

I popped into the London shop for a quick tune-up and the people there were very helpful.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

I’m thrilled with my new bike

I’m thrilled with my new bike, which is a dream to ride. I had a quick test ride from the London store where the staff member was helpful and talked me through my options. Once ordered, the bike arrived sooner than expected-all in all, a very smooth process and I’m loving my new wheels.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Great website

Great website, lots of photos and information about their products. I bought a bar bag for my daughter, it was quickly sent, the item was well packaged. My daughter was delighted with her quality made, beautifully designed bar bag, such a fab colour too!

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Had a fantastic experience with Pavel…

Had a fantastic experience with Pavel test riding the bikes in the London store, and purchased straight after.

Again, Ben was extremely helpful when I came to pick up the pick and fitted all my accessories for me.

Cannot recommend the experience enough.

Very pleased and excited to ride my new bike. Thanks Temple team!

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Purchase of the perfect e bike…

I have just bought the most beautiful electric bike from Temple in Bristol. It was lovely to shop a product that was designed locally. They have really hit the perfect spot with the bike with the balance of style and functionality. The staff member could not have been more helpful, with her time and I for stiom

21 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look