Justin Rodriguez did an excellent job walking me through connecting my TV to the internet, and helped me log into my account. He was fast and efficient. He deserve a bonus for working with an old la... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to talk to directly to a live person,, this was most important. I had a problem in the past and didn't want to experience it in the future. He was very professional and understood my prob... See more
Company replied
We were having “a time” trying to use the internet in our RV on our trip to Florida. We got connected to “Sandra”with Tengo. She was AMAZING and extremely patient with us explaining all we needed to m... See more
Company replied
Sammy was extremely good at his job as Help Desk Support. His understanding of the problem and subsequent solutions, not to mention the patience he had during the call, was outstanding. He obviously... See more
Company replied
Company details
Written by the company
TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to: 1) Improve guest ratings 2) Reduce guests complaints 3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment. We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Contact info
3300 N I-35 Suite #600, 78705, Austin, United States
- 512-469-7660
- info@tengoInternet.com
- www.tengointernet.com
4.4
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Juan did an excellent job taking care…
Juan did an excellent job taking care of our original issues, but then offered to fix it so it would not be happening every week. Very easy to work with and explained things very well.
23 January 2026
Unprompted review
Reply from TengoInternet
Hi Patrick, thank you for your feedback! We are so glad to hear that Juan provided great support while getting you connected!
They were able to connect me and we're…
They were able to connect me and we're very nice
22 January 2026
Unprompted review
Reply from TengoInternet
Hi Jason, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
Sandra was very knowledgeable
Sandra was very knowledgeable, kind and very pleasant to talk to. Excellent job, she deserves a raise
20 January 2026
Unprompted review
Reply from TengoInternet
Hi Richard, thank you for your feedback! We are so glad to hear that Sandra provided great support while getting you connected!
Excellent Customer Support
Sammy was extremely good at his job as Help Desk Support. His understanding of the problem and subsequent solutions, not to mention the patience he had during the call, was outstanding. He obviously was trained well by the company which shows their commitment to their customers. Thank you for the help.
20 January 2026
Unprompted review
Reply from TengoInternet
Hi Ross, thank you for your feedback! We are so glad to hear that Sammy provided great support while getting you connected!
Helped me find info on tv and get…
Helped me find info on tv and get connected. Nice guy , very helpful!
19 January 2026
Unprompted review
Reply from TengoInternet
Hi Dustin, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
I hate when you think you're talking to…
I hate when you think you're talking to a real person and they keep sending the same repeated messages ,and don't seem ti understand that I paid my rent early Jr's issues the wifi to me if it was reissued early I still am entitled to the full service anyway I pay my rent on February 6th can you not wave me until then?
19 January 2026
Unprompted review
Reply from TengoInternet
Hi Phil — thank you for your patience while we reviewed this more closely.
Wi-Fi access from the coupon begins when it is redeemed/activated in our system. Rent payments and move-in dates are handled directly by the property, and we don’t have visibility into those dates.
We understand your expectation that your 1-year access would line up with your rent-paid date. As a one-time courtesy, we’ve extended your coverage so it will remain active through the end of the day on February 6. For future reference, if you’d like the 1-year term to align with a specific rent-paid date, you’ll want to redeem the coupon on that date so the service year starts when you intend.
If this resolves the issue to your satisfaction, we’d really appreciate it if you could update your Trustpilot review to reflect the outcome.
Hi Phil, thank you for your feedback! We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
Fixed my issue nice and smart
14 January 2026
Unprompted review
Reply from TengoInternet
Hi , thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
Justin Rodriguez did an excellent job…
Justin Rodriguez did an excellent job walking me through connecting my TV to the internet, and helped me log into my account. He was fast and efficient. He deserve a bonus for working with an old lady like me.
12 January 2026
Unprompted review
Reply from TengoInternet
Hi Jean, thank you for your feedback! We are so glad to hear that Justin provided great support while getting you connected!
Its been two days without internet and…
Its been two days without internet and not hapoy with no deadline thinking about changing soon. I called and they were as great as can be expected as they are just answering phones
18 December 2025
Unprompted review
Reply from TengoInternet
Hi CA, thank you for your feedback! We are sorry to hear your service as been interrupted. We have requested more info so we can reach out with an update as soon as we have one.
Russell was a very patient super nice…
Russell was a very patient super nice and over the top helpful.
We are so appreciative
19 December 2025
Unprompted review
Reply from TengoInternet
Hi Shelley, thank you for your feedback! We are so glad to hear that Russell provided great support while getting you connected!
He was working on Black Friday and was…
He was working on Black Friday and was kind, helpful and friendly! He helped us so we could get on our Roku and watch big football games!
28 November 2025
Unprompted review
Reply from TengoInternet
Hi Kathy, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
Outage at RV Park
We had an outage at our RV Park that took sometime to repair. Although slow on the repair it was done correctly. The problem was with the invoicing., I kept getting overdue bills that hade been paid, along with new bills at the same time. I discussed via telephone with our account manager but nothing seemed to help. Only when I contacted the GM/Owner is person did this finally stop. And the wording on, not only overdue messages (that were not over due), and the new monthly bill have not so nice wording on them. To me, not a way to keep your customers. Really over the top threats, not just asking for payment. I have been with Tengo for many years. Almost made decision to change suppliers, but did not.
6 August 2025
Unprompted review
Reply from TengoInternet
Hi Ed, thank you for taking the time to share your feedback, and we’re very sorry for the inconvenience and frustration you experienced. We're glad the issue was ultimately resolved, but we understand how disappointing it is that you had to escalate it to the owner to get things corrected.
We’ve shared your comments with our billing and account management teams so we can improve our communication and processes moving forward. We truly appreciate your long-time business and the opportunity to make this right.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Great Support
Sammy was great… He explained the issues with patience and clarity and never once seemed put out by my many questions.
17 November 2025
Unprompted review
Reply from TengoInternet
Hi Anne, thank you for your feedback! We are so glad to hear that Sammy provided great support while getting you connected!
Russel handled my concern very quickly…
Russel handled my concern very quickly and was extremely pleasant
14 November 2025
Unprompted review
Reply from TengoInternet
Hi Winnie, thank you for your feedback! We are so glad to hear that Russell provided great support while getting you connected!
Patience extrodinaire
The tech walked me through the problem and how we were going to solve it. He was very patient with me and we solved everything. Thank you so much for the help.
29 October 2025
Unprompted review
Reply from TengoInternet
Hi JoAnne, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
Russell was excellent help
Russell was patient, friendly and professional. Resolved my problem in a timely manner. Thank you very much Russell!
24 October 2025
Unprompted review
Reply from TengoInternet
Hi Harriet, thank you for your feedback! We are so glad to hear that Russell provided great support while getting you connected!
My experience with your operation was…
My experience with your operation was fantastic. From the initial contact with the automated service to Russel my representative talked to. My issue of resetting my password was flawless. Thank you.
21 October 2025
Unprompted review
Reply from TengoInternet
Hi Michael, thank you for your feedback! We are so glad to hear that Russell provided great support while getting you connected!
He was professional
He was professional, made me enrolling in TengoInternet very easy. He was patient. I am thinking that TengoInternet is lucky to have him.
14 October 2025
Unprompted review
Reply from TengoInternet
Hi Karen, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
Guy who helped us was super
Guy who helped us was super! Spent about two hours trying to connect. Payed for a weeks service. (15.00) when we finished still had what I started out with. Not worth it!
10 October 2025
Unprompted review
Reply from TengoInternet
Hi Jeris, Thank you for your feedback. We’re sorry to hear you’re still experiencing issues. Please reach out to our support team so we can help improve your connection or review your account for a possible credit.
I’ve only just signed up but I will…
I’ve only just signed up but I will tell you that it was easy and my sister-in-law told me that their customer service is superb. I called customer service and she was correct. They were fabulous and told me how to do it. I did what they said got connected and well here I am Let’s hope the service the Internet service is as good as our customer service. Cheers to you.
12 October 2025
Unprompted review
Reply from TengoInternet
Hi Lisa, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
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