TennisExpress Reviews 

2,104
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention the massive variety of tennis gear, noting that it is extremely easy to find apparel, shoes, and racquets in one place. Consumers also appreciate the reliable delivery service, solid pricing, and user-friendly website, which make online shopping smooth and convenient for players of all levels. Some reviewers were not happy with occasional order complications, mentioning delayed shipping times or unexpected product conditions upon delivery. A few individuals experienced frustrating service issues, noting damaged items or expressing concerns about how feedback and order problems were handled.

What people talk about most

Product

People report high satisfaction and appreciation for the product selection, noting fast shipping, great shoes... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items are consistently shipped on time,... See more

Price

Reviewers highlight positive aspects of price, noting that customers consistently find super reasonable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the easy-to-navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My one stop shop for all my gear! I purchased all of my tennis racquets, shoes, apparel, gifts, and gear from Tennis Express over the years and always super happy with the service, quality, and quick... See more

Company replied

Rated 5 out of 5 stars

Multiple purchases over the years. always fast delivery and warranties are honored with evidence provided like photoes. Great shoes selections as me and my kid go through tennis shoes like crazy!

Company replied

Rated 5 out of 5 stars

Tennis Express always delivers the best in tennis products! So many brands to choose when it comes to tennis apparel, shoes, rackets and so much more!!

Company replied

Rated 5 out of 5 stars

That is a great place to visit first time i hard about it from my friend and I saw their social media account a i bought some stuff and i trust them now.

Company replied


Company details

  1. Tennis shop
  2. also in
  3. Activewear shop
  4. Clothing Shop
  5. Shoe shop
  6. Sporting Goods Shop
  7. Sportswear Shop

Written by the company

Tennis Express is a leading specialty retailer dedicated to serving tennis and racquet sports players of all levels. Since 2000, we have helped players find the right equipment, footwear, apparel, and accessories to perform their best on and off the court. Based in Houston, Texas, Tennis Express serves customers nationwide through TennisExpress.com and our Houston retail superstore. We carry an extensive selection of tennis racquets, strings, shoes, apparel, bags, balls, and accessories from many of the world's leading brands. Our team is passionate about racquet sports and committed to providing knowledgeable, professional service. Whether you're purchasing your first racquet, looking for the right tennis shoe, testing a new racquet through our demo program, or upgrading your equipment, our goal is to make the experience easy and help you find products that fit your individual needs. In addition to tennis, we offer a growing selection of pickleball and other racquet sports products, making Tennis Express a destination for players looking for quality equipment, competitive pricing, and expert support. At Tennis Express, we're committed to continuously improving the customer experience and delivering the level of service our customers expect—before, during, and after every purchase.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,104)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Racquet strung right and shipped fast

Ordered a Babolat frame with stringing through TennisExpress and it showed up in three days with the tension right where I asked. They threw in a fresh overgrip and the box was packed tight so nothing got banged up.

8 October 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

Thank you for the fantastic 5-star review! We're happy to hear your Babolat racquet arrived quickly, securely packaged, and strung exactly to your requested tension. We take pride in getting every detail right, from professional stringing to those little extras that make a difference. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

great products excellent customer…

great products excellent customer service

22 October 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

Thank you for your fantastic feedback! We're delighted that you're enjoying our products and that our team provided excellent service. We truly appreciate your support and look forward to welcoming you back to Tennis Express!

Rated 5 out of 5 stars

Gave me the opportunity to demo some…

Gave me the opportunity to demo some great rackets to decide which one I should purchase

20 October 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

Thank you for your 5-star review! We're glad our Demo Program gave you the opportunity to try out different racquets before making your decision. Finding the right racquet can make all the difference in your game, and we're happy to be part of that process. We appreciate you choosing Tennis Express!

Rated 5 out of 5 stars

Products are very high quality

Products are very high quality and are easy to return.

20 October 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

Great products and hassle-free service are what we aim to deliver! We're happy to know our product selection met your expectations and that the return process was easy for you. Thank you for shopping with Tennis Express. We look forward to serving you again soon!

Rated 5 out of 5 stars

its good

it was great price

7 October 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

Thank you for your 5-star review! We're happy you found a great price on your purchase. Providing quality tennis gear at competitive prices is always our goal. We appreciate you shopping with Tennis Express!

Rated 5 out of 5 stars

Great customer service experience with each Tennis Express Order

Great customer service experience with TennisExpress with wide selection of new and discounted products, frequent promotions, competitive process, easy order process, and very fast delivery. My main destination for tennis appeal, shoes, and equipment for my tennis loving child.

11 October 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

Thank you for such an amazing review! We're honored to be your go-to destination for your child's tennis needs. It's wonderful to hear that our product selection, competitive prices, promotions, and speedy delivery have made shopping with us a great experience. We truly appreciate your continued trust in Tennis Express and wish your young tennis player plenty of success on the court!

Rated 5 out of 5 stars

Great selection and fast shipping

Great selection and fast shipping! Tennis Express lives up to it's name and is my favorite shop to satisfy all my tennis needs and wants! I always get my shoes from TE!

16 June 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

We love hearing that Tennis Express lives up to its name! Your continued trust in us for your tennis shoes and gear means so much to our team. We're committed to bringing you the latest products, great selection, and speedy delivery so you can spend less time waiting and more time on the court. Thank you for being part of the Tennis Express family!

Rated 4 out of 5 stars

Delivered and they provided a great deal

Delivered and they provided a great deal

29 August 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

We're happy to hear your order arrived and that you found a great deal with Tennis Express. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Full of helpful and knowledgeable…

Full of helpful and knowledgeable employees that make every visit worth it!

24 August 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

What an amazing compliment to our team! We're proud to have passionate and knowledgeable employees who genuinely enjoy helping fellow tennis enthusiasts. Knowing they make every visit worthwhile means a lot to us.

Rated 5 out of 5 stars

good price and service

8 October 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

Thank you for the great feedback! We're pleased to know you found both excellent value and quality service at Tennis Express. Your satisfaction is our priority, and we appreciate your business!

Rated 5 out of 5 stars

Very fun store with lots of variety so…

Very fun store with lots of variety so you will definitely find something that fits your liking. Staff is also very kind and helpful

12 October 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

Thank you for the wonderful 5-star review! We're so glad you enjoyed exploring our store and discovering our wide selection of tennis gear. Our team loves helping customers find exactly what they're looking for, and it's great to hear their kindness made your visit even better. We appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

I stopped by just to look at some…

I stopped by just to look at some tennis clothes. Customer service was outstanding. Helped me get several different items and sizes so I didn’t have to leave the dressing room. I will definitely be going back.

20 July 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

Thank you for your fantastic review! We're delighted that our team went the extra mile to make your shopping experience comfortable and convenient. Helping you find the right styles and sizes without having to leave the dressing room is exactly the kind of personalized service we strive to provide. We truly appreciate your kind words and can't wait to welcome you back to Tennis Express!

Rated 5 out of 5 stars

Lot of rackets

Lot of rackets

10 October 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

Thank you for your 5-star review! We're glad you enjoyed our wide selection of tennis racquets. We love giving players plenty of options to find the perfect fit for their game. Hope to see you again soon!

Rated 5 out of 5 stars

Bought some overgrips and a cooler

Bought some overgrips and a cooler. 10/10

8 January 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

Can't beat a 10/10! Thanks for shopping with Tennis Express. Hope those overgrips and cooler serve you well on the court!

Rated 5 out of 5 stars

Such a great shop!

6 October 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

That means a lot to our team! Thank you for the kind words and for supporting Tennis Express. We look forward to welcoming you back!

Rated 5 out of 5 stars

great stuff

1 October 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

Great gear for great players! Thanks for the 5 stars and for shopping with Tennis Express!

Rated 5 out of 5 stars

This is fantastic website with hot News…

This is fantastic website with hot News from tennis world.

6 October 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

There's always something exciting happening in the tennis world! Thanks for following along and making Tennis Express one of your go-to sources for tennis news. We appreciate your support!

Rated 1 out of 5 stars

Can we trust their product reviews?

I’ve been using them for years, and they always deliver on time. But when I had an issue with a pair of shoes and posted a review on their site, it never showed up — which means other customers never saw the warning. It really seems like they filter out negative reviews to keep selling their products.

So it raises the question: can we actually trust the reviews on their site if they only allow the positive ones?

28 September 2026
Unprompted review
TennisExpress logo

Reply from TennisExpress

Thank you for being a loyal Tennis Express customer over the years. We understand your concern, and we agree that honest customer feedback is important when making purchasing decisions. We'd like to look into why your product review wasn't published and address any concerns you had with the shoes. Please reach out to our management team at tyler@tennisexpress.com so we can investigate further. We appreciate you bringing this to our attention.

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