Arrived in plenty of time. Another party was directed to our lane at the same time. This was dealt with expediently and professionally. We took advantage of the half price lanes and drinks. Hope... See more
Company replied
Location
Switch locationParc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX Cardiff, GB
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See what reviewers are saying
The environment is incredible. I've seen the change from before and after renovation, and whilst I love the nostalgia of the old, the new is SO much more inclusive to all ages. The kareoke rooms are a... See more
Company replied
Lane was ready which was great. Glasses and food everywhere, I had too clean it all before bowling. Ordered drinks they didn't arrive. Not enough small bowling balls for the amount of childre... See more
The site has many amenities, so anyone with an ounce of common sense knows that they are going to spend money, especially when there are so many things to do and so many machines. We had a good time.... See more
Company replied
Company details
- #1 of 1 best companies in Bowling Alley
- #11 of 12 best companies in Bar
- #1 of 1 best companies in Escape room centre
- #1 of 1 best companies in Laser Tag Centre
- #2 of 4 best companies in Leisure Centre
- #4 of 4 best companies in Video Arcade
Written by the company
Tenpin Cardiff is at Parc Nantgarw Retail Park, just outside Cardiff city centre and easy reach from Caerphilly, Pontypridd, Llantrisant and across South Wales — free parking, easy access, no excuses. With 24 bowling lanes and lane lighting effects, there’s plenty of room for family days, birthday groups and big nights out in South Wales. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, Houdini’s Escape Rooms for the problem-solvers, soft play for the little ones and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling near Cardiff, sorted.
Contact info
Parc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX, Cardiff, United Kingdom
- 0333 034 6100
4.1
Great
234 reviews
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As soon as we arrived their was chaos…
As soon as we arrived their was chaos which you understand on a weekend, but their was only 1 person in at check in and we were waiting 15 minutes! When we got to our alley it was covered in mess we couldn’t even sit down it was covered in left over cake, crumbs and drinks everywhere. The floor was so sticky! I couldn’t believe the mess!
19 December 2025
Reply from Tenpin - Cardiff
Hello, thank you for taking the time to leave a review of Tenpin Cardiff! We are really sorry to hear that your visit was not as enjoyable as we would have liked and we appreciate the time taken to make us aware! Your feedback is so important to us and we will certainly be passing all on to the correct team to ensure improvements are made! We do hope this will not stop you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Friendly welcoming girl on desk
Friendly girl booking us in and taking our order. couldn't fault her at all, very friendly and welcoming. Bar staff looked like in a rush, spilled one of our drinks and then got order wrong and lied about drink given to my daughter. Said mixed slushie as requested....it wasn't. Didn't stop us having fun though but don't stress or lie to customers bar people. 👍
6 February 2026
Reply from Tenpin - Cardiff
Hi Dionne, thank you for the 4* review of Tenpin Cardiff! We are pleased to hear you had a nice time but we are very sorry to hear that some of your visit was not as enjoyable as we would have liked! Please be assured all feedback will be forwarded to the team and in the meantime, we hope to welcome you back soon! Best wishes - Mel
Reply from Tenpin - Cardiff
Hello, thank your for the excellent 5* review of Tenpin Cardiff! We are thrilled the best time was had and you find our team friendly and our venue clean! We hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Maybe it's just not the environment for…
Maybe it's just not the environment for me. It felt dirty in the bar / restaurant area, chips didn't come with burgers and the food was basic ... a grey burger in a bun - that was your lot, no garnish, no sauces on the table. Had to return to bar at least 4 times to get order correct.
6 February 2026
Reply from Tenpin - Cardiff
Hi Tonia, thank you for leaving feedback for Tenpin Cardiff. We are sorry to hear your recent visit to us was not up to our usual high standards and we appreciate your feedback. We would like to look into this further for you, so please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cardiff'; please include any other information you'd like to discuss. Once again, we are very sorry to hear this and we hope you'll give us another chance soon. Best wishes - Kaylee
always go to tenpin with friends
always go to tenpin with friends, always a good laugh. affordable
11 February 2026
Reply from Tenpin - Cardiff
Hello, We're glad you enjoy visiting us with your friends! It's great to hear that you find our venue affordable and have a good time. Thanks for your feedback. Many Thanks - Kimberley
Clear the lane before sending us to it.
Clear the lane before sending us to it.
We had booked a time slot, went to the desk was told our lane was ready for us, got there and it was full of people just sat with drinks and food and party supplies who were moaning at us for telling them it was our slot and our lane.
3 February 2026
Reply from Tenpin - Cardiff
Hello Sophie, We appreciate you bringing this to our attention. We're sorry your lane wasn't clear when you arrived, and for the inconvenience this caused. We'll address this internally to ensure a better experience for everyone. Thanks for your feedback.
Reply from Tenpin - Cardiff
Hi Richard
We aresorry to hear about the wait before you accessed your lane. We appreciate your feedback and will pass it to the team. Best wishes - Clare
My daughter loves the soft play and…
My daughter loves the soft play and never wants to leave
31 January 2026
Reply from Tenpin - Cardiff
Hello, what a fantastic 5* review of Tenpin Cardiff! We are delighted to hear your daughter loves visiting our soft play and we really hope you will visit us again soon for another fun day out! Best wishes - Mel
Me and my little boy who is 4 love the…
Me and my little boy who is 4 love the bowling, polite and helpful staff and a fun experience
24 January 2026
Reply from Tenpin - Cardiff
Hello Jason,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We are delighted with this rating and that the staff are polite and helpful. We are thrilled that your little boy enjoys his visit. We hope to welcome you back again soon for another memorable family experience. All the best ~ Laura
Very easy to come into the place and…
Very easy to come into the place and staff very welcoming
31 January 2026
Reply from Tenpin - Cardiff
Hello Natasha,
Thank you for taking the time to rate Tenpin Cardiff. We are delighted to hear that the staff were welcoming and friendly. We look forward to welcoming you back again soon. All the best ~ Laura
Before the changes used to come here…
Before the changes used to come here all the time, There is now too much going on there making the place extremely busy and over crowded. The play area not suitable for younger ones and they could easily wonder off as it is not sectioned off. Bowling was overbooked and had to wait an extra half hour which although I usually wouldn’t have mind but had a little one with us and there were no seats available. On a positive note the food came out hot and staff friendly and helpful despite the business.
31 January 2026
Reply from Tenpin - Cardiff
Hi there, thank you for leaving Tenpin Cardiff a rating and review. We regret to hear that the changes have negatively impacted your experience, and we'll ensure that your comments are shared with the correct teams for future improvements to be made. We appreciate your positive note about the food and staff, and we hope to welcome you back in the future for a much better experience! Best wishes - Rosie
Felt robbed
Bought three games of bowling. In the third game of bowling it kept taking our shots for us and registering we had gutter balled it before we even attempt to take our turn. It rushed it through the third game then, and when I went to get up to tell a member of staff, the game had ended and a family was already waiting to take over our lane, sent there by staff at the check in.
1 February 2026
Reply from Tenpin - Cardiff
Hi Daniel, thank you for taking the time to write a review for Tenpin Cardiff! We're sorry to hear that there had been technical issues with your bowling games and for any disappointment caused. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cardiff', and we can pass this on to be looked into. We hope to see you again soon for a better experience! Best wishes - Adelaide
The actual soft play is nice
The actual soft play is nice.
Everything else very poor!! There were no seats/not enough seats I was standing for an hour and 10 minutes with a 8 month old baby, because there was nowhere to sit, they are booking to many people in that session and over lapping sessions.
Second it’s not very secure, the electronic gate was open. I was keeping an eye on my son at all times, he left the secure part and lucky I seen him walking by the side of the machines.
31 January 2026
Reply from Tenpin - Cardiff
Hi Sophie, thank you for taking the time to review Tenpin Cardiff! We're glad that you enjoyed the soft play, however we are sorry to hear that there were issues with the seating and security of the area. We will ensure your feedback is passed on to be looked into and for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Great evening bowling at Ten Pin…
Great evening bowling at Ten Pin Nantgarw. Easy to check in and get the game started with little waiting time.
20 January 2026
Reply from Tenpin - Cardiff
Hey, thank you for the brilliant 5* rating of Tenpin Cardiff. We are delighted to hear you had a lovely time and that there was little wait time. Hope to see you again for another striking time.
Take care,
Kirsty
Extremely disappointing experience
Extremely disappointing experience. I paid £16 for myself and my 8-year-old daughter to bowl one game, but due to a technical fault on lane 16, the system repeatedly skipped turns, leaving us with only one bowl each turn. As a result, the game was over in around five minutes.
When I raised this, I was shocked to be told this was a known issue with lane 16. Despite it being a busy Saturday, no alternative game or lane was offered. I requested a refund, only to be told refunds cannot be processed in store.
I then emailed to complain and was offered two free games, which I declined as I do not wish to return. Since then, I’ve heard nothing further.
To make matters worse, using Clubcard vouchers is unnecessarily difficult. You’re required to phone to book, yet the availability shown online does not match what is offered over the phone. I was eventually forced to book online to secure a specific time, leaving me stuck with Clubcard vouchers that can now only be used for Tenpin.
Overall, this was a complete shambles and very poor value for money.
24 January 2026
Reply from Tenpin - Cardiff
Hi Cathryn, thank you for taking the time to leave a review of Tenpin Cardiff. We are sorry to hear about your recent experience and the issues you were faced with. If you would still like to discuss this further, please send over another email to customer.feedback@tenpin.co.uk, with the subject as 'Review - Cardiff'. Please include as much detail as possible, including what has been offered to you and this will be marked for the correct team.
Take care,
Kirsty
Arrived 20 minutes early
Arrived 20 minutes early, was told we were spread over 2 lanes & one would be 10 minutes late, came to our booking time then told we were on one lane but that lane was already booked, went to the desk again & then was on the lane & had to move people on, then ordered ice cream by the bar & it took 15 minutes to arrive after complaining to the bar so not good
24 January 2026
Reply from Tenpin - Cardiff
Hello
We appreciate you taking the time to share your experience. We're sorry your booking and service weren't seamless. We'll address the lane allocation and bar service issues to improve our customer experience. Best wishes - Clare
So so busy
Our first visit since the revamp, it was rammed and so busy. Our lane wasn’t ready then we were told the wrong lane. The bar queue was huge. The tables were still full of eaten food and spilt drinks so we couldnt sit down.
A lot of the machines in the arcades had run out of tickets and we constantly had to ask staff to refill.
I also wanted to speak to somebody to book my daughters party but it was so manic that I wasn’t able to
23 January 2026
Reply from Tenpin - Cardiff
Hi Lorraine, thank you for taking the time to review Tenpin Cardiff! We're sorry to hear that there had been delays to begin your bowling games and issues with the arcade machines during you visit. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss your visit further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cardiff' and we can pass this on to be looked into. You're welcome to call our central reservations on 0333 034 6100 and a member of our team will be happy to assist with the birthday party booking. We hope to see you again soon! Best wishes - Adelaide
Reply from Tenpin - Cardiff
Hi Molly, thank you for taking the time to review Tenpin Cardiff! We're so pleased to hear that you enjoyed the venue and the pricing. We hope to see you again soon for another great time! Best wishes - Adelaide
Bowling 🎳 an lazer tag
Really enjoyed the experience the staff were lovely an very helpful when incurred an error which they rectified straight away so I really appreciate that as it made my daughter birthday experience better as she also got to experience lazer tag an also play area we were there for 5 hrs we also had food which was also nice although there was too much tomato sauce on pizza base an not enough cheese so my daughter didn't like it or my son which is saying something lol milky coffee's lovely all in all a great day out for her birthday
17 January 2026
Reply from Tenpin - Cardiff
Hi Jodie, thank you for leaving Tenpin Cardiff an amazing 5* rating. We are so glad to hear you enjoyed your visit to us for your daughter's birthday and that the issue you encountered got sorted quickly by our staff. We look forward to welcoming you all back soon for another great time! Best wishes - Kaylee
Bar staff member ‘Charlie’
Bar staff member ‘Charlie’ - my children asked for cherry slush puppies. He brought back 3 strawberry large, when questioned he said the cherry wasn’t good enough so when I questioned and said my children didn’t ask for strawberry he was extremely rude and patronising.
Second instance, told a manager an arcade machine wasn’t working. We were told to queue and tell the bar staff, my son queued for about 20 mins to then be told to ask the manager. Manager tried to fob me off by asking a colleague who did not help so I went back to the manager and said I was very unhappy. He then refunded the money. Overall it’s an absolute joke there, far too many people, certainly not enough staff either. Been using this place for years and years but will not be returning.
18 January 2026
Reply from Tenpin - Cardiff
Hi there, thank you for taking the time to review Tenpin Cardiff! We're sorry to hear that there had been an issue with your drink order, the arcade machines and that the service was not up to our usual high standards. We will ensure your feedback is passed on to be looked into. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cardiff'. We hope to see you again soon for a better experience! Best wishes - Adelaide
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