Banner for Tenpin - Castleford

Tenpin - Castleford Reviews 

171
TrustScore 4 out of 5

4.2

Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA Castleford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Good price for a package of a game and a burger. 1 game was enough for the kids and it worked out well as a reasonably priced activity. The kids liked being able to take their picture to be displ... See more

Company replied

Rated 3 out of 5 stars

Arcade machines are good and bowling lanes and setup good, the price of £6.50 for a game of bowling and a burger was ok even though didnt have any burgers left and it was a lunchtime booking but the p... See more

Company replied

Rated 5 out of 5 stars

9 of us came for a game of 10 pin bowling. It was a very good and pleasant experience. We were well looked after and we all enjoyed ourselves. The staff were attentive , polite and courteous Thank... See more

Company replied

Rated 5 out of 5 stars

The value for money was excellent. We turned up a little late due to traffic but staff where understanding and helpful. We took advantage of the summer saver offer and had a game of tenpin for four... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin Castleford is easy reach from all over West Yorkshire — a proper local bowling spot with big group energy. With modern bowling lanes and lane lighting, there’s room for families, groups and walk-ins throughout the week. And it’s not just bowling. Hit the pool tables, take on the arcade and settle scores the old-fashioned way. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Castleford, sorted.


Contact info

  • Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA, Castleford, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(171)

11,437 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Expensive

Expensive. Enough said.

17 June 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hello, Thank you for taking your time to leave us some feedback. We are sorry to hear that you found our location expensive. We will pass your thoughts onto our team. Best Wishes - Kimberley

Rated 4 out of 5 stars

Clean place

Clean place. Really good experience great price

17 June 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Samantha, thanks for your 4-star review for Tenpin Castleford! We're so glad you enjoyed your experience and found our place clean and well-priced. We appreciate your positive feedback and look forward to seeing you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Friendly reception staff and excellent…

Friendly reception staff and excellent facilities overall

10 June 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Dave, thank you very much for the fabulous 5* review of Tenpin Castleford! It is wonderful to see you had such an enjoyable visit and found the team very friendly and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Great service ,happy staff.ckean area

Great service ,happy staff.ckean area

10 June 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Ian,

Thank you for your fantastic 5* review at Tenpin Castleford! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

How casual & fun it was

How casual & fun it was, for the kids & adults alike. Great idea having the midday dance routine done by staff, to keep the kids engaged. Well done Prem.

6 June 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Victoria, thanks for leaving Tenpin Castleford a fabulous 5* rating! We are so glad you and the kids had a fun experience! We appreciate your kind words about our staff's midday dance routine. We strive to keep everyone engaged and we're pleased to hear the children enjoyed this too! We can't wait to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Simple efficient and fun

Simple efficient and fun , kids large and small loved it

10 June 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Jeff, thank you for leaving Tenpin Castleford a fantastic 5* rating and review! We are so pleased everyone had a fun time! Thank you for the wonderful 5-star review and we hope to see you again in the future! Best wishes - Rosie

Rated 4 out of 5 stars

Booked a Sunday afternoon for 6 adults…

Booked a Sunday afternoon for 6 adults and 1 child. Staff very friendly and helpful checking us in. We booked for food too; burgers / fries and food was nice & tasty.
Bowling area was very clean.
Overall very happy & would recommend.

10 June 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi there
Thank you for your wonderful 4-star review! We are so pleased to hear that you and your family had such a positive experience with us, enjoying the friendly staff, tasty food, and clean bowling area. We appreciate your recommendation and look forward to welcoming you back soon! Best wishes - Clare

Rated 3 out of 5 stars

Poor customer service

We arrived 5 minutes early for our pre-booked bowling. It was clear to see that they were short staffed, as the were only 2 staff members that we saw. It took 10 minutes for us to be booked in, due to the amount of people queuing in front of us at reception, and the bar area. There were other customers coming to the bar as the ticket counter machines were out of order (we found out later that this was because the ticket hubs inside were full and needed to be emptied, but the staff had prioritised responding to customers at the bar and reception).

We had a great time bowling, and enjoyed the drinks and snacks.

Myself and 2 children went to the arcade afterwards and won tickets. The 3 ticket counters weren’t working, all showing error codes and there were 2 families in front of us who had let staff know about the problem. It took 15 minutes for someone to cover over (who emptied the bin inside, and this solved the problem). Due to one of my children being bored due to the wait, they had been playing on one of the machines, and the tickets had come to the end of the roll, so again, this showed an error message. We went to the bar twice, asking for some assistance. We waited 20 minutes for someone to come over. The gentleman was apologetic for the wait, and when asked the reasons for staff shortages, he said hours had been cut. I asked to speak to the manager, as we were late for a table we had reserved for lunch. I was told they were in the office doing paperwork, and I said I wanted to express my dissatisfaction. A female to speak with me 5 minutes later. She presented with an uncaring attitude towards our experience, stating that she was only the supervisor, and that if I was unhappy, I should leave a review. She gave me a card with a qr code on it.

I will not be rushing back to go bowling again due to the poor experience I encountered. It is expensive to go bowling and the arcade and I would have expected a higher level of customer care than what I received, especially given that it was school holidays.

28 May 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hello Sam, First off thanks for sharing your feedback. We're glad to hear that you had a great time bowling and enjoyed the drinks/snacks. However, we're really sorry to hear of the disappointment caused at your recent visit. The last thing we want to do is let our customers down, and moving forward we're going to do everything in our power to hold ourselves to that standard. Again, we're sorry, but we hope you'll consider giving us another chance. Feel free to reach out to us at customer.feedback@tenpin.co.uk with the subject 'Review-Castleford' if you would like to discuss this matter further. Best wishes, Jade

Rated 5 out of 5 stars

It was my daughters birthday and she…

It was my daughters birthday and she throughly enjoyed it although it was very busy and they were very short staffed, the 2 ladies at reception were working their backs off and still had a smile and were very helpful and chatting, they deserve a medal for the work they were doing.

3 June 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hello Michelle, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Castleford. We are thrilled to hear that your daughter had a great time celebrating her birthday with us. We will pass your lovely feedback onto our staff! We do hope to see you again very soon, Best Wishes - Kimberley

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, not too busy

3 June 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Matthew, thank you for leaving Tenpin Castleford a fab 5* rating! We're delighted you enjoyed the atmosphere. Thank you for your positive feedback; it means a lot to us. We can't wait to see you again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Not enough staff

Had a great time, the staff that was there only 2 members were very helpful once we waited in a long queue for them to come out of back room.

27 May 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi BB, thank you for leaving Tenpin Castleford a lovely 4* rating and review! We're happy to hear you had a great time! We appreciate your feedback regarding the wait and staffing, and we'll certainly pass this to the correct teams for future improvements to be made. We hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Graeat atsmophere the kids loved it and…

Graeat atsmophere the kids loved it and the food was spot on

3 June 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Gareth
Thank you for your wonderful 5-star review! We are so pleased to hear that you and your children enjoyed the atmosphere and food. Best wishes - Clare

Rated 5 out of 5 stars
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Honorata
We are pleased that you enjoyed the clean facilities and the kind staff members. Thank you for the fantastic 5* rating. Best wishes - Clare

Rated 5 out of 5 stars

A really fun evening( even though I…

A really fun evening( even though I came last lol) with my grandchildren
Straight forward to book
Thank you

20 May 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hello Fee,
Thank you for taking the time to rate Tenpin Castleford 5 stars. We're so glad you and your grandchildren had a fun evening! Thank you for your kind words and we hope to welcome you back again soon. All the best ~ Laura

Rated 1 out of 5 stars

I didn't go

I didn't go, my phone got hacked and some one went in my place

3 June 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hello, Thank you for taking your time to leave us a review. We are extremely sorry to hear that you were unable to attend your session with us. We do hope that you managed to solve the issue with your phone. Best Wishes.

Rated 5 out of 5 stars

Amazing night

Amazing night. Staff was friendly and helpful. Two staff stood out the most was rebekka and Joshua happy to help and given served us with a smile. Well worth the money in the song room and drinks are good price

29 May 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Hannah,

Thank you for your fantastic 5* review at Tenpin Castleford! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Taking grandchildren out

Quick efficient service pleasant staff very helpful

2 June 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Caroline,

Thank you for your lovely 5* review at Tenpin Castleford! It's great to see you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

Good bowling, good value!

Love coming to this bowling as it's good value for money and my son loves the arcades as well.

I'm giving this a 4 star as the day we visited (Mon 25th May) it wasn't very busy, we ordered drinks and food via the code at the lane however it took 20 minutes for our drinks to arrive and by the time our second game started we were still waiting for our food.

When I asked at the bar they said they didn't have an order for food but when double checking the system it was there, they had just forgot about it. Bit of a shame that when the food finally arrived we had nearly finished our second game and then had to continue eating at one of the tables at the bar. Next time I won't be using the code to order online.

27 May 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Laura, thank you very much for taking the time to leave a review of Tenpin Castleford! We are pleased to hear you enjoy visiting us and find us good value for money. However, we are very sorry to hear that on this visit there was a long wait for your drinks and food! Your feedback is very important to us so please be assured all will be sent to the team for future improvements and in the meantime we really hope you will still consider visiting us in the future! Best wishes - Mel

Rated 5 out of 5 stars

Quick & Easy

Quick and easy setup on arrival, only downside was ordered drinks to lane but didn’t turn up after 20 mins so had to go bar and collect ourselves.

27 May 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Mitch, thank you for leaving Tenpin Castleford a fabulous 5* rating! We appreciate your feedback. We're sorry to hear about the drink delay and will ensure that this feedback is shared with the correct teams for future improvements to be made. We hope to welcome you back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

All good got us

27 May 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Eric
We're glad you enjoyed your visit. We appreciate your kind words and hope to see you soon. Best wishes - Clare

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look