Good price for a package of a game and a burger. 1 game was enough for the kids and it worked out well as a reasonably priced activity. The kids liked being able to take their picture to be displ... See more
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Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA Castleford, GB
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Good price for a package of a game and a burger. 1 game was enough for the kids and it worked out well as a reasonably priced activity. The kids liked being able to take their picture to be displ... See more
Company replied
Arcade machines are good and bowling lanes and setup good, the price of £6.50 for a game of bowling and a burger was ok even though didnt have any burgers left and it was a lunchtime booking but the p... See more
Company replied
9 of us came for a game of 10 pin bowling. It was a very good and pleasant experience. We were well looked after and we all enjoyed ourselves. The staff were attentive , polite and courteous Thank... See more
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The value for money was excellent. We turned up a little late due to traffic but staff where understanding and helpful. We took advantage of the summer saver offer and had a game of tenpin for four... See more
Company replied
Tenpin Castleford is easy reach from all over West Yorkshire — a proper local bowling spot with big group energy. With modern bowling lanes and lane lighting, there’s room for families, groups and walk-ins throughout the week. And it’s not just bowling. Hit the pool tables, take on the arcade and settle scores the old-fashioned way. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Castleford, sorted.
Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA, Castleford, United Kingdom
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Reply from Tenpin - Castleford
Friendly reception staff and excellent facilities overall

Reply from Tenpin - Castleford

Reply from Tenpin - Castleford
How casual & fun it was, for the kids & adults alike. Great idea having the midday dance routine done by staff, to keep the kids engaged. Well done Prem.

Reply from Tenpin - Castleford

Reply from Tenpin - Castleford
Booked a Sunday afternoon for 6 adults and 1 child. Staff very friendly and helpful checking us in. We booked for food too; burgers / fries and food was nice & tasty.
Bowling area was very clean.
Overall very happy & would recommend.

Reply from Tenpin - Castleford
We arrived 5 minutes early for our pre-booked bowling. It was clear to see that they were short staffed, as the were only 2 staff members that we saw. It took 10 minutes for us to be booked in, due to the amount of people queuing in front of us at reception, and the bar area. There were other customers coming to the bar as the ticket counter machines were out of order (we found out later that this was because the ticket hubs inside were full and needed to be emptied, but the staff had prioritised responding to customers at the bar and reception).
We had a great time bowling, and enjoyed the drinks and snacks.
Myself and 2 children went to the arcade afterwards and won tickets. The 3 ticket counters weren’t working, all showing error codes and there were 2 families in front of us who had let staff know about the problem. It took 15 minutes for someone to cover over (who emptied the bin inside, and this solved the problem). Due to one of my children being bored due to the wait, they had been playing on one of the machines, and the tickets had come to the end of the roll, so again, this showed an error message. We went to the bar twice, asking for some assistance. We waited 20 minutes for someone to come over. The gentleman was apologetic for the wait, and when asked the reasons for staff shortages, he said hours had been cut. I asked to speak to the manager, as we were late for a table we had reserved for lunch. I was told they were in the office doing paperwork, and I said I wanted to express my dissatisfaction. A female to speak with me 5 minutes later. She presented with an uncaring attitude towards our experience, stating that she was only the supervisor, and that if I was unhappy, I should leave a review. She gave me a card with a qr code on it.
I will not be rushing back to go bowling again due to the poor experience I encountered. It is expensive to go bowling and the arcade and I would have expected a higher level of customer care than what I received, especially given that it was school holidays.

Reply from Tenpin - Castleford
It was my daughters birthday and she throughly enjoyed it although it was very busy and they were very short staffed, the 2 ladies at reception were working their backs off and still had a smile and were very helpful and chatting, they deserve a medal for the work they were doing.

Reply from Tenpin - Castleford
Had a great time, the staff that was there only 2 members were very helpful once we waited in a long queue for them to come out of back room.

Reply from Tenpin - Castleford
Graeat atsmophere the kids loved it and the food was spot on

Reply from Tenpin - Castleford
A really fun evening( even though I came last lol) with my grandchildren
Straight forward to book
Thank you

Reply from Tenpin - Castleford

Reply from Tenpin - Castleford
Amazing night. Staff was friendly and helpful. Two staff stood out the most was rebekka and Joshua happy to help and given served us with a smile. Well worth the money in the song room and drinks are good price

Reply from Tenpin - Castleford

Reply from Tenpin - Castleford
Love coming to this bowling as it's good value for money and my son loves the arcades as well.
I'm giving this a 4 star as the day we visited (Mon 25th May) it wasn't very busy, we ordered drinks and food via the code at the lane however it took 20 minutes for our drinks to arrive and by the time our second game started we were still waiting for our food.
When I asked at the bar they said they didn't have an order for food but when double checking the system it was there, they had just forgot about it. Bit of a shame that when the food finally arrived we had nearly finished our second game and then had to continue eating at one of the tables at the bar. Next time I won't be using the code to order online.

Reply from Tenpin - Castleford
Quick and easy setup on arrival, only downside was ordered drinks to lane but didn’t turn up after 20 mins so had to go bar and collect ourselves.

Reply from Tenpin - Castleford
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