I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... See more
Company replied
Location
Switch locationValley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA Croydon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was able to get a last minute booking over the phone whilst flying back from holiday the same day, lanes were together and no issues. Only reason for 4 stars and not 5 is because the bar service was... See more
Company replied
TENPIN are always a pleasure to book with, they make everything easy, applying offers and discounts, ammending bookings, getting through to customer service online. Its always really easy to speak t... See more
Company replied
It was easy to book. Everyone had fun, we used the arcade and bar while waiting for lanes to become available. They were free by the time of our booking. Went smoothly. Only reason I have not given fu... See more
Company replied
Company details
- #1 of 1 best companies in Bowling Alley
- #11 of 12 best companies in Bar
- #1 of 1 best companies in Escape room centre
- #1 of 1 best companies in Laser Tag Centre
- #2 of 4 best companies in Leisure Centre
- #4 of 4 best companies in Video Arcade
Written by the company
Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
Contact info
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, United Kingdom
- 0333 034 6100
4.1
Great
219 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tenpin - Croydon
Hi Khyati,
Thank you for your lovely 5* review at Tenpin Croydon! We are delighted to hear you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
I was able to get a last minute booking…
I was able to get a last minute booking over the phone whilst flying back from holiday the same day, lanes were together and no issues. Only reason for 4 stars and not 5 is because the bar service was long and the bar staff were not very friendly.
20 August 2026
Reply from Tenpin - Croydon
Hi Charlene, thank you for leaving a 4* review of Tenpin Croydon! We're so glad to hear that we were able to accommodate you and that your experience ran as smoothly as possible, however we are sorry to hear about the long wait times at the bar and that the customer service could have been better. We will be addressing these problems internally. Regardless, we hope to see you again soon! Best wishes-Leila
Zero customer care unfortunately.
Zero customer care unfortunately.
Waited at the desk
On arrival for around 3 minutes whilst two guys who worked there were busy filling up the prize cabinet and gave me no acknowledgement.
Waitied way too long for the burger and chips. Had to ask 3 times and still nothing. This turned up 15 minutes after our game had finished.
Dissapointing
20 August 2026
Reply from Tenpin - Croydon
Hi Wayne, thank you for taking the time to leave a review of Tenpin Croydon. We are very sorry to hear about the issues you experienced on your recent visit including the fact that you felt that you weren't acknowledged upon check-in and the long wait times for food. We will ensure that the relevant team is made aware to prevent this from happening in the future. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Croydon' for somebody to contact you regarding this. Best wishes-Leila
Friday Frenzy Evening
I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us in 25 mins earlier. That was nice of him. Me & my date had 2 goof games were it was a tie. Enjoyed our evening. Until next time which could be coming in October??
20 August 2026
Reply from Tenpin - Croydon
Hi Jeanette, thank you for your fantastic 5-star review of Tenpin Croydon! We are so pleased to hear that you and your date had such a great time and that our team was able to get you booked in early. We look forward to welcoming you back again very soon! Best wishes - Mel
Excellent outing
20 August 2026
Reply from Tenpin - Croydon
Hi there, thank you for leaving a 5* review of Tenpin Croydon! This is wonderful to hear and we look forward to welcoming you back again soon! Best wishes-Leila
Friendly team and atmosphere
Team were friendly and organised; place was kept at a good temprature.
20 August 2026
Reply from Tenpin - Croydon
Hi Simone, thank you for your 5* review of Tenpin Croydon! We're so glad to hear that you found our team nice and friendly, and that you enjoyed the air-con. See you again soon! Best wishes-Leila
Good experience
It was easy to book. Everyone had fun, we used the arcade and bar while waiting for lanes to become available. They were free by the time of our booking. Went smoothly. Only reason I have not given full stars is the screens put up during covid are still there separating the lanes, we had two lanes and they separated our party which wasn't great when the kids wanted to be with eachother but there were too many for one lane. Hollywood bowl didn't have these and was much better as a bigger party for socialising between lanes.
8 August 2026
Reply from Tenpin - Croydon
Hi Sarah, thank you for your 4* review of Tenpin Croydon! We're so glad to hear how simple you found the booking process and how fun and smooth your recent experience was. We also appreciate the feedback regarding the screens in-between the lanes and we will ensure that this is passed across to the relevant team for future improvements to be made. Nevertheless, we hope to see you again soon! Best wishes-Leila
Seemed silly that there was only 2…
Seemed silly that there was only 2 people waiting to be served. Me and one other. But u had to move round the other side to then be served by the same person who check us in when I wanted drinks.
12 August 2026
Reply from Tenpin - Croydon
Hello Michele, Thank you for taking your time to leave us a 4* review. We are sorry to hear the issues you faced while checking in with us. We will look into the reason why this happened. We do hope to see you again soon for a much smoother visit. Many Thanks - Kimberley
Reply from Tenpin - Croydon
Hi there,
Thank you for your fantastic 5* review at Tenpin Croydon! We are delighted that you've had such a great time whilst on your recent visit to us! Your feedback is important to us and we hope to welcome you back again very soon! Best wishes- Steph
Very unclean and unhygienic....BEWARE
Son became severely unwell following a visit, picking up a bug requiring hospital intervention.
Cleanliness is extremely poor!
7 August 2026
Reply from Tenpin - Croydon
Hi there, thank you for taking the time to review Tenpin Croydon. We're sorry to hear that there had been issues with the cleanliness during your visit. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Croydon'. We hope to see you again soon for a better experience. Best wishes, Jade
Reply from Tenpin - Croydon
Hello Player 1,
Thank you for taking the time to rate Tenpin Croydon 1 stars. We are very sorry to hear about the issues you encountered during your recent visit. We understand your frustration regarding the wait times and the staff experience. Your feedback is important to us and will be shared with the team for improvements. We hope to welcome you back again for a better experience. All the best ~ Laura
Reply from Tenpin - Croydon
Hello Abiee, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Croydon. We are glad you liked the atmosphere within the venue. We do hope to see you again soon. Many Thanks - Kimberley
Reply from Tenpin - Croydon
Hello Miss Julie,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We are delighted to hear about the excellent customer service. We look forward to welcoming you back again soon. All the best ~ Laura
Reply from Tenpin - Croydon
Hi there, thank you for leaving a 5* review of Tenpin Croydon! It's wonderful to hear that you experienced such efficient customer service. We can't wait to welcome you back again shortly! Best wishes-Leila
Kids enjoyed it but then got bored
Kids enjoyed it but then got bored. Think I booked to many games for them. Over all a good afternoon.
6 August 2026
Reply from Tenpin - Croydon
Hi there, thank you for leaving a 4* review of Tenpin Croydon! It's lovely to hear that the children had such an enjoyable afternoon. We can't wait to welcome you back again shortly where we can hopefully gain that last star! Best wishes-Leila
Reply from Tenpin - Croydon
Hi Sandra
We're so glad to hear your son and his friend had a wonderful time! We appreciate your kind words. Best wishes - Clare
Upon arrival there was not many people…
Upon arrival there was not many people waiting to be served, great customer service at the desk, we were allocated our lane quickly. When it came to ordering drinks, very slow service and the wrong drinks came at one point, we were better off going to the bar to drink. The actually bowling was fun except the balls kept on jamming and the lane was under some malfunctions at time. Overall the staff were welcoming and good customer service but the bowling facilities were just slow that day.
31 July 2026
Reply from Tenpin - Croydon
Hi there
Thank you for your 3-star review. We're pleased to hear you experienced great customer service at the desk and were quickly allocated your lane. We sincerely apologize for the slow drink service, the incorrect orders, and the issues you encountered with the bowling balls jamming and lane malfunctions. Your feedback is valuable, and we will pass it on to the team for improvements. We hope to welcome you back for a smoother experience. Best wishes - Clare
Great value for a family of 5 during…
Great value for a family of 5 during the holidays. Will definitely go again on a Tuesday evening. Saves us a lot of money
6 August 2026
Reply from Tenpin - Croydon
Hi Sam
Thank you for the wonderful 5-star review! We're so happy to hear that our Tuesday evening offer provides great value for your family, especially during the holidays. We look forward to welcoming you all back again soon! Best wishes - Clare
Reply from Tenpin - Croydon
Hi Susan
Thanks for taking the time to leave us a review! We're so happy to hear that everyone, especially your grandkids, had a great time. We hope to see you all again soon! Best wishes - Clare
An enjoyable afternoon with the kids
An enjoyable afternoon with the kids, the only issue was the car-park was quite full so took a little while to park. Kids loved the bowling.
5 August 2026
Reply from Tenpin - Croydon
Hi Brian
Thank you for your 4-star review! We're so glad to hear your kids enjoyed the bowling. We appreciate your feedback regarding the car park and will pass it on to the team. We hope to see you again soon! Best wishes - Clare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.