I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... See more
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Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA Croydon, GB
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I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... See more
Company replied
I was able to get a last minute booking over the phone whilst flying back from holiday the same day, lanes were together and no issues. Only reason for 4 stars and not 5 is because the bar service was... See more
Company replied
TENPIN are always a pleasure to book with, they make everything easy, applying offers and discounts, ammending bookings, getting through to customer service online. Its always really easy to speak t... See more
Company replied
It was easy to book. Everyone had fun, we used the arcade and bar while waiting for lanes to become available. They were free by the time of our booking. Went smoothly. Only reason I have not given fu... See more
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Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, United Kingdom
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I took a Tuesday deal Bowling in Croydon for myself and 3 kids along with 1 other friend. The Booking is straight forward and easy. We were 5 minutes delay reaching but yet got the slot straight away. We all had great fun and the staff were very kind and helpful. The side vending machines for candy was also great hit with kids. The venue was so busy but yet we had great time together. My kids already started asking to go again.

Reply from Tenpin - Croydon
Clean and well organised. Bowling equipment all worked well. Nice, fun atmosphere. Polite staff.

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Experience at tenpin was great. I went with my nieces and nephews and the staff were very helpful.

Reply from Tenpin - Croydon
Service was very quick and effective. Just one thing, when we went to Tenpin Croydon my girlfriend ordered a San Miguel and it tasted wrong. I drank it for her. I wouldn’t downgrade a review for that as I work in the industry and I understand that things like happen and given how busy it was we didn’t want to make more work. Very good experience.

Reply from Tenpin - Croydon
The karaoke rooms are in need of proper ventilation. It smells stale in there. Also the room felt dated like all the food and drink that was brought in in the past have stained the floors for so long, any sort of deep clean would not do any good. Luckily there was a fan but it didn't help that much. The staff was kind enough to get air freshener but even then it's not great for people who have asthma.

Reply from Tenpin - Croydon
TENPIN are always a pleasure to book with, they make everything easy, applying offers and discounts, ammending bookings, getting through to customer service online. Its always really easy to speak to someone on the phone and get the help you need, theyre always giving suggestions to any issues you might be facing and and just overall great customer service over the phone. I think i spoke with a Bev, I hope that was her name, lovely lady.
On-Site Croydon - Valley Park Staff customer service was really good at my last booking and every booking I've made. We arrived about 30 mins early and they were able to give us a lane. Food and drinks staff are lovely too, non combative, actually happy to serve, thank you again.

Reply from Tenpin - Croydon
My son had a wonderful time with his friends. The package was great. Food, balloons with the bowling. Unfortunately, it was felt less attention was placed on us. The facilitators focused on a larger group. It would have been nice to introduce each of the birthday children. After a hour the children were tired and then it would have been good to engage them for half an hour with dance and sing song this did not occur until close to the end. When cutting the cake the facilitator lit the cake and blocked the whole view to be able to take photos. It would have been nicer if they stood back took photos or just encouraged affirmations. Was expecting a much more inclusive approach. The balloons snapped in seconds. If I knew the outcome. I would have encouraged the children to go down to the arcade at 11:30am after lunch. I also am relieved that we brought our own napkins for the cake as no plates , tissues or forks were provided. Overall it was good, but these simple tweaks could have made a big difference.

Reply from Tenpin - Croydon
Booking process was easy but had to phone to book in for a karaoke party, lady on the phone was helpful. Staff at Croydon on Sunday 26th in the morning were very nice and helpful too. No issues at all - Daughter and friends had a good time!

Reply from Tenpin - Croydon
Checking in and playing was fine, used there deals so a game and burger meal was £6.50 but to add another game was so expensive so didn't bother.
Only judgement is the food took forever to come, we had finished a game with 3 people and waited a further 20 mins and its not like it was overly busy. But that seems to happen often. Kitchen needs to do better.

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Went to a birthday party for an 8 year old. The kids had great fun

Reply from Tenpin - Croydon
It was nice I just think the whole place needs a deep clean . The place needs a good clean everytime I go in there to eat there these little flys that are so annoying.

Reply from Tenpin - Croydon
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