The staff, were so rude dealt with two and it was like they were forced to be there. Customer service requires a smile and good attitude, good none of it. The bowling itself was fun, but our isle tabl... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The staff, were so rude dealt with two and it was like they were forced to be there. Customer service requires a smile and good attitude, good none of it. The bowling itself was fun, but our isle tabl... See more
Company replied
Absolutely brilliant, Soon as we arrived staff were super friendly and helpful. Made my Daughter feel extra special on her birthday with the t-shirt & goody bag and with the addition of the dance sect... See more
Company replied
Bowling itself was ok but camera didnt work for bowlers so the children were disappointed they couldn't have their picture up. Plenty of lanes free yet had a party of 11 adults next to our family who... See more
Company replied
We recently had my daughter's birthday party with Tenpin Derby, it was a lovely party and there was always something happening whether it was bowling or dancing. Everything just ran smoothly. The st... See more
Company replied
Tenpin Derby is easy reach from Derby city centre, Long Eaton, Burton upon Trent and across Derbyshire. With modern bowling lanes and lane lighting, we’re a favourite for families, groups and anyone looking for a fun night out in the East Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, low value weekday bowling deals — fun for kids big and small. Bowling in Derby, sorted.
Foresters Leisure Park, Derby, DE23 8AG, Derby, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No waiting. Lanes and balls available. Reasonable price offers on food and drinks.

Reply from Tenpin - Derby

Reply from Tenpin - Derby
The staff, were so rude dealt with two and it was like they were forced to be there. Customer service requires a smile and good attitude, good none of it. The bowling itself was fun, but our isle table was filthy, had the last players alcohol drinks left and packets of peanuts. Me and my family are none alcohol drinkers. It's put me off coming again!

Reply from Tenpin - Derby
Really easy to book online, several options to add food and games. Staff were great on arrival, very helpful and attentive. Food was great too and good value for money.

Reply from Tenpin - Derby
We booked the bowling and meal deal. The bowling was great- area very clean. We ordered drinks through the qr code and they were brought over quickly. Iced coffee was ok but pricey at £4.35. Food was basic and burgers a bit dry but overall a good time had by all. Next time I won't order food.

Reply from Tenpin - Derby
Birthday party was lovely only issue we had was food portions. Way too small

Reply from Tenpin - Derby

Reply from Tenpin - Derby
We hadn’t visited for a while but decided to book 2 games for 3 people. I initially tried to book online but when my order could not be processed I telephoned and easily made the booking. I received text and email confirmation.
On the evening of the booking it was busy but there were plenty of parking spaces and we joined the line to check in. There were probably half a dozen families ahead for us in the queue but everyone was processed efficiently and we quickly made our way to the front where our Booking Reference was checked and we were advised of our Lane Number. The male staff member was friendly and professional. He radioed ahead to ensure there were no glasses left in our Lane booth and when we walked down to the Lane it was best and tidy with no bottles or glasses from previous users.
We had a great time and will definitely book again.

Reply from Tenpin - Derby
Arrived and straight up to the desk and our booking was confirmed and bowling lane allocated. Getting started within 5 mins of arrival.

Reply from Tenpin - Derby

Reply from Tenpin - Derby
Went to get a drink and the staff were very lovely! Also there was a table of guests being rude and shouting at the staff at the time and the staff remained calm and professional, kind the whole way through!

Reply from Tenpin - Derby

Reply from Tenpin - Derby
We always have the best time at this bowling alley!!! The staff make this CB place!!!!

Reply from Tenpin - Derby

Reply from Tenpin - Derby
Bowling itself was ok but camera didnt work for bowlers so the children were disappointed they couldn't have their picture up. Plenty of lanes free yet had a party of 11 adults next to our family who were constantly swearing and because there was so many if them kept walking through our seating area.

Reply from Tenpin - Derby
not only did i have loads of fun, the staff were all so helpful and friendly too! i was running a little late for one of the activities and when i called to let them know i was stuck in traffic, they were more than happy to push the time of the activity back until when we told them when we expected to arrive! laser tag was so fun, bowling was really good; the cocktails were beautiful too, overall it was a really positive experience!!

Reply from Tenpin - Derby
The lady who served us from getting us booked in, to getting us a drink was so friendly and polite. Really welcoming, really smiley and as much as that's how anyone would wish to be greeted, I know how difficult it can be to continually be that way with customers all day every day. She was just great and I'm only sorry I didn't get her name. When I put on a party with you last year for my little girl, the service was exactly the same, really friendly and just so welcoming. I think the tenpin bowl in Derby beats the Hollywood bowl in the city centre hands down for service with a smile and ppl looking like they actually want to help and serve you a drink.

Reply from Tenpin - Derby
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.