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Tenpin - Derby Reviews 

153
TrustScore 4.5 out of 5

4.5

Foresters Leisure Park, Derby, DE23 8AG Derby, GB


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See what reviewers are saying

Rated 5 out of 5 stars

So fun and exciting! Service was great and the children had so so much fun. No waiting around because I pre booked, and despite the tenpin Tuesday rush, everything was handled and under control! Would... See more

Company replied

Rated 3 out of 5 stars

The staff, were so rude dealt with two and it was like they were forced to be there. Customer service requires a smile and good attitude, good none of it. The bowling itself was fun, but our isle tabl... See more

Company replied

Rated 3 out of 5 stars

Bowling itself was ok but camera didnt work for bowlers so the children were disappointed they couldn't have their picture up. Plenty of lanes free yet had a party of 11 adults next to our family who... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant, Soon as we arrived staff were super friendly and helpful. Made my Daughter feel extra special on her birthday with the t-shirt & goody bag and with the addition of the dance sect... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin Derby is easy reach from Derby city centre, Long Eaton, Burton upon Trent and across Derbyshire. With modern bowling lanes and lane lighting, we’re a favourite for families, groups and anyone looking for a fun night out in the East Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, low value weekday bowling deals — fun for kids big and small. Bowling in Derby, sorted.


Contact info

  • Foresters Leisure Park, Derby, DE23 8AG, Derby, United Kingdom

  • 0333 034 6100

4.5

Excellent

TrustScore 4.5 out of 5

153 reviews

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4.5

All reviews

(153)

10,703 reviews in the last 12 months

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Rated 3 out of 5 stars

Dirty table

Dirty table, food was absolutely awful. Customer service was friendly though. Overall the venue needs refurbishment and cleaning and food needs seriously looking at i wouldn't feed that to my dog

8 April 2026
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Reply from Tenpin - Derby

Hi Laura. Thank you for this 3* rating! It's great to hear the staff were friendly. However, we're sorry to hear about the issues you encountered during your recent visit to Tenpin Derby. Please feel free to send us the details via email to customer.feedback@tenpin.co.uk with the subject 'Review - Derby' where we can discuss this further with you. We hope to welcome you back again in the future for a better experience! Best wishes, Jade

Rated 5 out of 5 stars

Great fun and place to visit.

Great fun doing once a year with my family we had such a laugh my some really enjoyed himself too.

8 April 2026
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Reply from Tenpin - Derby

Hello, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in Derby. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Bowling and meal experince

Bowling was as expected and staff were friendly. Had a meal with the deal in place along side the bowling which was a good portion and tasty. Free parking on sight made it easy and stress free for the visit. Overall, good experince.

8 April 2026
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Reply from Tenpin - Derby

Hi Karlie, thank you for your lovely 5* review of Tenpin Derby! We are so pleased you had a great time on your visit and had an overall food experience. We hope to see you again soon in the future! Best wishes, Jade

Rated 5 out of 5 stars

Very nice bowling place

Very nice bowling place

8 April 2026
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Reply from Tenpin - Derby

Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Derby. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Staff were friendly and helpful and…

Staff were friendly and helpful and made my sons birthday special

8 April 2026
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Reply from Tenpin - Derby

Hi Dee, thanks for leaving Tenpin Derby an awesome 5* rating and review! We're so happy to hear that our staff made your son's birthday memorable! We appreciate you taking the time to share your positive experience and we look forward to seeing you all again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

The place was amazing the kids had so…

The place was amazing the kids had so much fun but the food was not nice at all especially with how much we spent

8 April 2026
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Reply from Tenpin - Derby

Hi Talisha, thank you for leaving Tenpin Derby a lovely 5* rating and review! We're glad the kids had an amazing time! We appreciate your feedback and are sorry to hear that the food fell short of our usually high expectations. We will ensure that your feedback is shared with the correct teams for future improvements to be made. We look forward to welcoming you back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Fabulous staff

Fabulous staff, venue spotless, good value drinks but food is a 5/10 as always unless you just order chips

1 April 2026
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Reply from Tenpin - Derby

Hi Emma, thank you for your 5* review of Tenpin Derby! We are so pleased you had a great time on your visit. We are sorry to hear you were disappointed with the food. Please be assured all of your feedback will be passed to the relevant team to allow future improvements. In the meantime, we hope to see you back again soon! Best wishes, Jade

Rated 4 out of 5 stars

The experience was good

The experience was good. Was a a last minute visit. Was not too busy during the start of the Easter school holidays.

Straight forward book in and off we went.

30 March 2026
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Reply from Tenpin - Derby

Hi, thank you for the 4* rating of Tenpin Derby. It's great to hear that you had a good experience and were able to get booked in right away. Hope to see you again for another fun time.
Take care,
Kirsty

Rated 4 out of 5 stars

The booking on and getting onto our…

The booking on and getting onto our alley were very straight forward. However the food and service wasn't the best, our order came out wrong, we received someone else's order that gave us no napkins and one sachet of sauce between us all. I tried telling one of the members of staff that they have given us someone else's order plus our own. All he said was someone going to get into trouble for this, meanwhile another customer noticed we had the wrong order. We had hers and they tried to take it to the kitchen and back out which was then cold. We were made to feel like we had done wrong whilst trying to eat our meal and the order customer constantly pointing at me and our children. No apologise no thanks, not very good customer service if honest.

1 April 2026
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Reply from Tenpin - Derby

Hi Michelle, thank you for the review of Tenpin Derby! We are pleased to hear you enjoyed your bowling but we are very sorry to hear that the rest of your visit was not at the standard we would expect! Please be assured all feedback will be sent to the relevant team to ensure improvements are made and in the meantime we do hope you will still consider visiting us again soon! Best wishes - Mel

Rated 1 out of 5 stars

The food was horrible it was cold

The food was horrible it was cold

1 April 2026
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Reply from Tenpin - Derby

Hi Lisa, thank you for taking the time to review Tenpin Derby! We're sorry to hear that there had been issues with your food order. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Derby' and we can pass this on to be looked into. Best wishes - Adelaide

Rated 5 out of 5 stars

Great day out and nice place

Excellent booking process and service when attending. Staff were great when we required assistance and the area was well managed and maintained and good range of arcades and games to keep the kids entertained following the bowling. Good number of pool tables too.

31 March 2026
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Reply from Tenpin - Derby

Hello, what a brilliant 5* review of Tenpin Derby! We are really happy to see that you found our booking process easy and our team super friendly and helpful as well as getting to see lots of the fab activities we have on offer! We do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Friendly staff

Friendly staff, lots to do, bar and food

1 April 2026
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Reply from Tenpin - Derby

Hi Jo, what a brilliant 5*review of Tenpin Derby! We are so happy to see you had a wonderful time and found our fab team friendly as well enjoying lots of the fab activities we have on offer and we hope to see you you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Very nice people at the till nice…

Very nice people at the till nice service fast polite very well managed when all the alleys were full they gave me a time when to come back it was only 10 min you can order from your bowling alley only thing I would criticize is the wifi nothing they can really do about that

1 April 2026
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Reply from Tenpin - Derby

Hi Kye,

Thank you for your fantastic 5* review at Tenpin Derby! It's great to see you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Lovely time

Lovely time. Staff great and helpful.

25 March 2026
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Reply from Tenpin - Derby

Hi Adam, thank you for rating Tenpin Derby 5*! It's great to hear that our team were helpful and we're so pleased to hear you had a lovely time. We will pass your kind feedback on to our team, and we hope to see you back soon! Best wishes, Jade

Rated 5 out of 5 stars

5 star

5 star easy to get to.

25 March 2026
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Reply from Tenpin - Derby

Hi Chris, thank you for leaving Tenpin Derby a wonderful 5* rating. We are pleased you found our venue easy to get to and we hope to welcome you back again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

Always love going bowling us and the…

Always love going bowling us and the kids have a great time

25 March 2026
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Reply from Tenpin - Derby

Hi Steven
We're happy to hear that you and your kids always have a great time bowling! Thank you for your positive feedback; we appreciate it. Best wishes - Clare

Rated 5 out of 5 stars

Its half price on Tuesday

Its half price on Tuesday. Good value, clean and great fun. Would visit again.

25 March 2026
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Reply from Tenpin - Derby

Hi Andrew
We're happy to hear that you consider our offerings good value and great fun! We appreciate your feedback and are glad you enjoyed your visit. We look forward to seeing you again. Best wishes - Clare

Rated 2 out of 5 stars

The bowling was good fun, food do not bother

The bowling was good fun, the food however was awful esp for the price. A bit worrying the police were there at 12.30 on a Saturday dealing with some sort of complaint, wonder if that may have had an impact on the food. Even so it was not great.

25 March 2026
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Reply from Tenpin - Derby

Hi Chris
We appreciate you sharing your feedback. We're glad you enjoyed the bowling. We're sorry the food wasn't good and that you were concerned about the police presence. We will look into this. Best wishes - Clare

Rated 5 out of 5 stars

Great experience

I’d not been to Tenpin in a very long time so it was really nice to see how many improvements have been made. Everywhere was clean, staff were friendly, everything worked like clockwork and our experience was really enjoyable and easy. My only minor issue was it wasn’t very clear where the check in desk was when you enter.

7 March 2026
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Reply from Tenpin - Derby

Hi Lauren, thank you for leaving Tenpin Derby an excellent 5* rating. We are thrilled to have welcomed you back after a long time and that you enjoyed your visit! We appreciate the feedback regarding the lack of clarity of where the check-in desk is and we will pass this on to the team for future improvements. We look forward to welcoming you back again soon. Best wishes - Kaylee

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