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Tenpin - Dudley Reviews 

151
TrustScore 4.5 out of 5

4.3

Castle Gate Park, Castlegate Way, DY1 4TA Dudley, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Olivia was very professional and helpful with a very empathetic demeanor, as we had two SEN children. The facilities were good and the food was good. My wife claimed that the onion rings were the best... See more

Company replied

Rated 3 out of 5 stars

We booked online as a team specifically so we could compete against each other. Unfortunately, we had to wait a long time for lanes to become available, and when lanes were eventually assigned, our gr... See more

Company replied

Rated 5 out of 5 stars

The staff were very helpful. Unfortunately the fuse went off in the karaoke room so the lights turned off, scaring my niece who has sensory issues. The manager spoke very kindly to my niece who was t... See more

Company replied

Rated 5 out of 5 stars

me and my partner had an absolutely brilliant time using the arcade, playing pool and having a few cheeky drinks. but a special mention to a member of the team autumn, she was amazing! quick and frien... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin Dudley is easy reach from Dudley town centre, Wolverhampton, Stourbridge and across the Black Country. With modern bowling lanes and lane lighting, we’re a top spot for families and groups in the West Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dudley, sorted.


Contact info

  • Castle Gate Park, Castlegate Way, DY1 4TA, Dudley, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

151 reviews

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4.3

All reviews

(151)

10,503 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely for a family day out had a good…

Lovely for a family day out had a good day there

17 June 2026
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Reply from Tenpin - Dudley

Hi Becky, thank you for rating Tenpin Dudley 5*! We're so happy to hear that you had a great experience. We can't wait to see you back again soon! Best wishes, Jade

Rated 5 out of 5 stars

We was greeted by a friendly member of…

We was greeted by a friendly member of staff who kindly told us our lane we would be using and telling us if we need anything press the call button on the monitor. Also said thank you for visiting on us leaving.

17 June 2026
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Reply from Tenpin - Dudley

THi Jason, thank you for the 5* rating of Tenpin Dudley. We are so pleased to hear that our team provided such a friendly and helpful experience during your visit. We appreciate your kind words. Hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Shout out to autumn!!

me and my partner had an absolutely brilliant time using the arcade, playing pool and having a few cheeky drinks. but a special mention to a member of the team autumn, she was amazing! quick and friendly service, just the kind of person you’d want to be greeted by. we after found out she had only recently started but she seems to have taken to the role like a duck to water! thank you so much for making our day so much more enjoyable we’ll be back soon

14 June 2026
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Reply from Tenpin - Dudley

Hi Chloe, thank you for your fantastic 5-star review for Tenpin Dudley! We are so pleased to hear you had such a brilliant time enjoying our arcade, pool, and drinks. We will be sure to pass along your kind words to our team member, Autumn. It's wonderful to know she made your day even more enjoyable. We look forward to welcoming you back soon! Best wishes - Rosie

Rated 5 out of 5 stars

We all did enjoy ourselves

We all did enjoy ourselves. Food was amazing. Staff were polite, friendly, and helpful. We will definitely visit again. Thanks for one of the staff Zoe for her service, she was amazing.

17 June 2026
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Reply from Tenpin - Dudley

Hi Ibara, thank you for your wonderful 5-star review for Tenpin Dudley! We are so pleased to hear that you all enjoyed yourselves and found our food amazing. We appreciate your kind words about our polite, friendly, and helpful staff. We look forward to welcoming you back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

will be back

The food was absolutely delicious, even if the wait was longer than expected. All in all, I had such a great time with my bestie! the staff however did look fairly over worked which was sad to see and my bowling lanes bumpers were faulty on lane 4

9 June 2026
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Reply from Tenpin - Dudley

Hi Callum, thank you for leaving Tenpin Dudley a lovely 5* rating and review! We are so happy you enjoyed our delicious food and had a great time with your friend! We appreciate your feedback regarding the staff and bowling lanes, and we'll ensure that this is shared with the correct teams for future improvements to be made. We hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Always a very good experience staff…

Always a very good experience staff always freindly very enjoyable night will be returning soon thank you

10 June 2026
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Reply from Tenpin - Dudley

Hi Andrew
We're so glad you enjoyed your night and found our staff friendly! We appreciate your kind words and look forward to your next visit. Best wishes - Clare

Rated 5 out of 5 stars

Lovely staff member very polite checked…

Lovely staff member very polite checked me in quick lovely lady

9 June 2026
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Reply from Tenpin - Dudley

Hi there,

Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such an amazing time whilst on your recent visit to us. It's great to hear that you found the staff so lovely and approachable upon arrival. We will ensure this is passed across to the correct team and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

excellent service

excellent service, fast, and profissional.

3 June 2026
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Reply from Tenpin - Dudley

Hi there, thank you for the lovely 5* review for Tenpin Dudley! It's great to hear that our team had provided an excellent service, and we will be sure to pass on your kind feedback. We hope to see you again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

It was red hot in there no air con on…

It was red hot in there no air con on at all

3 June 2026
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Reply from Tenpin - Dudley

Hello Carol, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Dudley. We are sorry to hear that you found our location too warm. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Overall a good experience

Booking was easy, staff were nice and the bowling alley area was clean and tidy.

28 May 2026
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Reply from Tenpin - Dudley

Hi there,

Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us! it's great to hear you found the staff so helpful and friendly upon arrival and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

16th Birthday Party

16th Birthday Party
Attendees were very well looked after
Thank you

3 June 2026
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Reply from Tenpin - Dudley

Hi Amanda,

Thank you for your 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back to the venue again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere
Staff amazing

3 June 2026
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Reply from Tenpin - Dudley

Hi Em,

Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us! We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great time service good

Great time service good

27 May 2026
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Reply from Tenpin - Dudley

Hi Diane, thank you so much for this amazing 5* review of Tenpin Dudley! We are delighted you had a great time and received good customer service. We can't wait to welcome you back soon! Best wishes, Jade

Rated 3 out of 5 stars

I like the place but this time one of…

I like the place but this time one of the lady who served us was not happy and you could say she wasn’t really nice to us

27 May 2026
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Reply from Tenpin - Dudley

Hi there, thank you for leaving feedback for Tenpin Dudley. We are very sorry to hear your visit to us recently was not up to our usual high standards and we would like to look into this for you. Please feel free to pop us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Dudley' with more information about your visit. Once again, we are very sorry to hear this but we hope you'll consider visiting us again in the future. Best wishes - Kaylee

Rated 5 out of 5 stars

The booking was straightforward

The booking was straightforward. The staff and service were great. Really good atmosphere.

27 May 2026
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Reply from Tenpin - Dudley

Hi Tasha, thank you for your fantastic 5-star review! We are so pleased to hear you enjoyed your visit and found our service great! We greatly appreciate the feedback and hope to see you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

It was a really enjoyable day of…

It was a really enjoyable day of bowling and playing games with my family.

20 May 2026
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Reply from Tenpin - Dudley

Hi Ari, thank you for rating Tenpin Dudley 5*! We're so thrilled to hear that you had an enjoyable experience and had a great time with your family. We can't wait to welcome you again soon for another 5* experience. Best wishes, Jade

Rated 5 out of 5 stars

Lane ready and food came during the…

Lane ready and food came during the first game.

20 May 2026
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Reply from Tenpin - Dudley

Hello, thank you so much for the excellent 5* review of Tenpin Dudley! We are really happy to hear your lane was ready for your arrival and your food came soon after starting your games and we can't wait to welcome you back soon! Best wishes - Mel

Rated 5 out of 5 stars

Loved it

Loved it
My son loves it here
You have everything
Bowling soft play games ect

20 May 2026
Tenpin - Dudley logo

Reply from Tenpin - Dudley

Hi Kim, thank you for the 5* review for Tenpin Dudley! We're so pleased to hear that you had a great visit with your son, and that you enjoy our fun activities. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

it was so much fun

I took my daughter and some family for a game for my daughters birthday and it was great, we had a little trouble with the bowling pins once but it was soon resolved Quickly. it was a great time and we had so much fun, Ruby i think her name was, was lovely

20 May 2026
Tenpin - Dudley logo

Reply from Tenpin - Dudley

Hi Ellie, thank you for rating Tenpin Dudley 5*! We're sorry to hear that there had been issues with the bowling pins at the lanes, but pleased to hear that staff were able to quickly resolve the issues for you. We're so happy to hear that you all had a fun time! We will be sure to pass your comments on. We hope to see you again soon! Best wishes, Jade

Rated 5 out of 5 stars

Staff were polite

Staff were polite, location was clean and maintained and the booking process was easy to understand. Only drawback of the venue was that some of the bowling balls needed to be replaced because they had deep cuts making it harder to get the ball where you want to go.

20 May 2026
Tenpin - Dudley logo

Reply from Tenpin - Dudley

Hi Cole, thank you for leaving Tenpin Dudley a lovely 5* rating and review! We're so glad you enjoyed your visit and found our staff polite and the location clean. We appreciate your feedback regarding the bowling balls and will certainly look into replacing those with deep cuts. We hope to welcome you back soon! Best wishes - Rosie

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