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Tenpin - Sheffield Reviews 

111
TrustScore 4 out of 5

4.0

1-13 Angel Street, Sheffield, S3 8LN Sheffield, GB


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Rated 3 out of 5 stars

Great place to go bowling haven’t done any other activities there though. On the bowling side there were no bowling balls with X - large finger holes upstairs, had this problem on a visit before but w... See more

Company replied

Rated 4 out of 5 stars

Great atmosphere, staff were friendly and very approachable. The whole venue is easy to navigate around clean and tidy. The only gripe I have is that the QR code for the golf scoring didn't work so th... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly and the staff were good, welcoming and informative. While the food isn’t obviously isn’t high end restaurant it is good, decent and as expected. It stands up to other p... See more

Company replied

Rated 5 out of 5 stars

Fantastic results from the manager on duty that day. We had an issue with the bumpers for the kids as one wouldnt come up due to a break. Thankfully the manager was brilliant. She moved us to a differ... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • 1-13 Angel Street, Sheffield, S3 8LN, Sheffield, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

111 reviews

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4.0

All reviews

(111)

10,503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The food took very long time to arrive…

The food took very long time to arrive even though it wasent a big order and wasent very good

20 August 2026
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Reply from Tenpin - Sheffield

Hi Vadims, thank you for taking the time to leave a review of Tenpin Sheffield. We are very sorry to hear about the long wait times for the food order and that the food quality did not meet your expectations. We will make sure that the relevant team is made aware for future improvements to be made. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Sheffield' for somebody to contact you regarding this. Best wishes-Leila

Rated 4 out of 5 stars

Very good family fun

Very good family fun. Grandchildren really enjoyed themselves

12 August 2026
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Reply from Tenpin - Sheffield

Hi Sue, thank you for the lovely 4* rating of Tenpin Sheffield. We are delighted to hear that you had a fun time and that the grandchildren really enjoyed it too! We hope to see you again soon. Best wishes, Jade

Rated 3 out of 5 stars

Great place to go bowling but no XL finger holes

Great place to go bowling haven’t done any other activities there though. On the bowling side there were no bowling balls with X - large finger holes upstairs, had this problem on a visit before but when I asked a member of staff before got the response of I don’t know mate, so didn’t bother this time. So people with larger hands/fingers just have to struggle which distracts from the experience in my opinion, wouldn’t stop me going back though as it was more for my child’s benefit.

6 August 2026
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Reply from Tenpin - Sheffield

Hi Andrew
Thank you for your feedback regarding your recent bowling experience. We understand your frustration about the lack of bowling balls with larger finger holes and the unhelpful response you received previously. We will ensure this is addressed with our team to improve the experience for all our guests. We're glad your child enjoyed their time with us. Best wishes - Clare

Rated 5 out of 5 stars

we had an amazing time

we had an amazing time

6 August 2026
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Reply from Tenpin - Sheffield

Hi Muna, thank you for leaving a 5* review of Tenpin Sheffield! We're so glad to hear you enjoyed your recent visit and we look forward to welcoming you back again shortly! Best wishes-Leila

Rated 5 out of 5 stars

We all had a great time

We all had a great time, friendly and pleasant service. We will definitely be going again.

29 July 2026
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Reply from Tenpin - Sheffield

Hi Samantha, thank you for rating Tenpin Sheffield 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade

Rated 5 out of 5 stars

qui k and easy booking

qui k and easy booking. help at centre

23 July 2026
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Reply from Tenpin - Sheffield

Hi there, thank you for leaving a 5* review of Tenpin Sheffield! It's wonderful to hear how convenient you found the booking process and we look forward to welcoming you back again shortly. Best wishes-Leila

Rated 4 out of 5 stars

Good overall service

Good overall service, Great bowling

16 July 2026
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Reply from Tenpin - Sheffield

Hi Ronnie, thank you for the 4* rating of Tenpin Sheffield. We're pleased you had a great time bowling and enjoyed the service. Hope to see you again soon!
Take care,
Kirsty

Rated 1 out of 5 stars

On the booking it said there would be…

On the booking it said there would be games there was no games. The two ladies doing the balloons were lovely. The girl who was keeping an eye on our party didnt really give excited or enthusiastic, seem she didnt want to talk to us. I had to tell the kids the kids to go and sit down before our help did, I asked her for mayonnaise but she tried to charge me and someone else brought a couple of pots over. The other party got ice creams we didnt. Wouldn't recommend it to anyone. Nothing friendly or welcoming

19 July 2026
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Reply from Tenpin - Sheffield

Hi there, thank you for taking the time to review Tenpin Sheffield! We are pleased to hear that the two ladies doing the balloons were lovely. However, we're sorry to hear that there had been issues during your visit on this occasion. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Sheffield'. Best wishes, Jade

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, lanes have a private feeling to them with plenty to do after bowling too!

22 July 2026
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Reply from Tenpin - Sheffield

Hi Neil, thank you for taking the time to leave an excellent 5* review of Tenpin Sheffield! We are delighted you had such an enjoyable visit and loved the atmosphere and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

The staff were great and helpful

The staff were great and helpful

14 July 2026
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Reply from Tenpin - Sheffield

Hi Ayo, thank you for your 5* review of Tenpin Sheffield! It's wonderful to hear how helpful you found our staff. We look forward to welcoming you back again soon. Best wishes-Leila

Rated 5 out of 5 stars

Great

Helpful, friendly staff. Clean and well presented. No issues

14 July 2026
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Reply from Tenpin - Sheffield

Hey David, thank you for the lovely 5* rating and review of Tenpin Sheffield. We are so pleased to hear that you found our staff helpful and friendly, and that you enjoyed our clean and well-presented venue. We look forward to welcoming you back again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

The staff was amazing very helpful

The staff was amazing very helpful

14 July 2026
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Reply from Tenpin - Sheffield

Hi Steven, thank you for the wonderful 5* review for Tenpin Sheffield! It's lovely to hear that our team provided an amazing and helpful service, and we will be sure to pass on your kind feedback. We hope to see you again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

I would have rated this 3 and half…

I would have rated this 3 and half stars. I booked Tenpin for my child’s 10th Birthday, and as he & his invited friend’s are SEN children I made sure that the staff were very aware of this. The kids had a great time, however, when it came to eating time & cake time the staff were very slow. The food should’ve been served at 11.30 but didn’t come out till 12, and the cake was late coming out too. And as the children are special needs some of them started to get dysregulated. So maybe for future reference, more staff on busy days. Again the kids had a lovely time. Thank you ☺️

1 July 2026
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Reply from Tenpin - Sheffield

Hi Safi-Lojain
Thank you for your feedback regarding your child's birthday party. We are pleased to hear the children had a great time. We sincerely apologize for the delay in serving the food and cake, and we understand how this could have caused distress, especially for children with special needs. We will certainly take your comments about staffing levels on busy days into consideration for future improvements. We hope to welcome you back again soon. Best wishes - Clare

Rated 5 out of 5 stars

Efficient staff

Efficient staff, my daughter was very well looked after for her 12th birthday with her friends and the karaoke room was brilliant. Great value for money and my daughter loved it.

27 June 2026
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Reply from Tenpin - Sheffield

Hi Greg. Thank you for your fantastic 5* review for our Sheffield location. We are so pleased you had such a great time whilst on you recent visit to us! It's great to her you found the staff to be efficient for your daughters 12th birthday. We hope to see you again soon. Best wishes, Jade

Rated 5 out of 5 stars

Great place

We arrived a bit earlier than said we went straight to our lane played our game and was out before our original slotted time, definitely recommend we will be going again

27 June 2026
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Reply from Tenpin - Sheffield

Hi Leanne, thank you for the lovely 5* rating of Tenpin Sheffield. We are so pleased to hear you had a great time and will be visiting us again! Best wishes, Jade

Rated 4 out of 5 stars

Great atmosphere

Great atmosphere, staff were friendly and very approachable. The whole venue is easy to navigate around clean and tidy. The only gripe I have is that the QR code for the golf scoring didn't work so the staff member told me to download it from the app store but the only version I could access was from Maidenhead so had a slightly different course than the one I was playing on the sheffield venue and the last bonus hole was not working so we couldn't play it. Other than that it was a great afternoon out, we played mini golf and then went onto 10 pin bowling

26 June 2026
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Reply from Tenpin - Sheffield

Hello Mr MArk Russen,
Thank you for taking the time to rate Tenpin Sheffield 4 stars. We're so pleased to hear you enjoyed the atmosphere and found our staff friendly and approachable, and the venue clean. We sincerely apologize for the issues you experienced with the QR code for golf scoring and the bonus hole. We're looking into this to ensure a smoother experience for our guests. Thank you for your valuable feedback! All the best ~ Laura

Rated 4 out of 5 stars
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Hannah, thank you for leaving a lovely 4* review of Tenpin Sheffield! We are really pleased to hear you find us good value for money and we take on board your feedback regarding the music which we will be certain to pass on! We hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 4 out of 5 stars

We went as a family of four

We went as a family of four. Had a fun game of table tennis, which was reasonably priced for the hour. The premises were modern and clean, and staff friendly.
An arcade game only lasted about 10 secs, particularly for those where you earned tickets strangely! Personally, the kids and I would prefer more game time over more tickets.

14 June 2026
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Reply from Tenpin - Sheffield

Hi there,

Thank you for your amazing 5* review at Tenpin Sheffield! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

100% overall

Good ambiance
Friendly customer service
Good food
Lots of games
Great price.
First time ever games are that cheap.

27 May 2026
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Reply from Tenpin - Sheffield

Hi Albertha, thank you for the lovely 5* rating of Tenpin Sheffield. We're thrilled to hear that you had a great experience and that the team provided friendly service. We look forward to welcoming you back again!
Take care,
Kirsty

Rated 5 out of 5 stars

Amazing lazer tag party and value for money

Amazing kids lazer tag party and value for money! My 9 year old daughter and her friends had the best time at her lazer tag birthday party! My daughter got a free goody bag, all kids enjoyed the food, our party host was a lovely girl who was great with the kids. The most hassle free party for adults I’ve ever done and good value, absolutely recommend.

13 June 2026
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Reply from Tenpin - Sheffield

Hello Laura, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that your daughter had a great time celebrating her birthday with us! We are also pleased to hear that you found the party stress free! We do hope to see you again very soon. Many Thanks - Kimberley

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