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Tenpin - Sheffield Reviews 

115
TrustScore 4 out of 5

4.0

1-13 Angel Street, Sheffield, S3 8LN Sheffield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We booked online as 2x adults and a student. Booking was straight forward. We booked bowls meal deal and added extras and prison putt for afterwards. On arrival we were greeted by a lovely member o... See more

Company replied

Rated 3 out of 5 stars

Everything was fine except the fact that charging isnt allowed. I mean, why is there even an electric socket if people canbt charge when their phone is dead

Company replied

Rated 4 out of 5 stars

Great atmosphere, staff were friendly and very approachable. The whole venue is easy to navigate around clean and tidy. The only gripe I have is that the QR code for the golf scoring didn't work so th... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly and the staff were good, welcoming and informative. While the food isn’t obviously isn’t high end restaurant it is good, decent and as expected. It stands up to other p... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • 1-13 Angel Street, Sheffield, S3 8LN, Sheffield, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

115 reviews

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4.0

All reviews

(115)

10,872 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

A party of 8 attended for a birthday

A party of 8 attended for a birthday. When we got to the final frame the system shut down. Staff did rectify but it took some time and people were queueing/ getting annoyed

28 February 2026
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Reply from Tenpin - Sheffield

Hi Francine, thank you for taking the time to leave a review of Tenpin Sheffield. We are sorry to hear about the system issues that happened during your recent visit. It's good to hear that the team were able to rectify this, but we are sorry this caused further delays. Hope to see you back again for a much better experience.
Take care,
Kirsty

Rated 2 out of 5 stars

Took ages for first aid

My friend really hurt himself and it took the staff almost 10 minutes to get him a simple ice pack

28 February 2026
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Reply from Tenpin - Sheffield

Hi, thank you for taking the time to leave a review of Tenpin Sheffield. We are sorry to hear about your recent experience. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk.
Take care,
Kirsty

Rated 5 out of 5 stars

Great friendly atmosphere.

Great friendly atmosphere.

21 February 2026
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Reply from Tenpin - Sheffield

Hi Ryan, thank you for the fab 5* review! We're delighted to hear that you enjoyed the atmosphere at Tenpin Sheffield, and we can't wait to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great staff

Great staff
With great customer service skills

20 February 2026
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Reply from Tenpin - Sheffield

Hello Simmone,
Thank you for taking the time to rate Tenpin Sheffield 5 stars. We appreciate you taking the time to share your positive experience. We're happy to hear that our staff provided great customer service. All the best ~ Laura

Rated 1 out of 5 stars

Booked an escape room and couldn’t have…

Booked an escape room and couldn’t have the one I’d booked ruined my birthday was gutted

20 February 2026
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Reply from Tenpin - Sheffield

Hi Susan
We are sorry to hear that your experience at Houdini's was not as you expected. Could you please email feedback@houdinisescape.co.uk with the subject "Review - Sheffield" and the details so they can reach out directly to you to discuss this. Best wishes - Clare

Rated 5 out of 5 stars

It was a great experience

It was a great experience, we all had a lot of fun

17 February 2026
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Reply from Tenpin - Sheffield

Hi Chloe, thanks for leaving a rating and review for Tenpin Sheffield! We're happy you had a great experience and a lot of fun. Thank you for your fantastic five-star rating; we hope to see you all again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Super

Super! We bowled and did laser quest with 4 kids. Great value, vibrant, clean place, staff very chill. We’ll be back.

16 February 2026
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Reply from Tenpin - Sheffield

Hi Taz, thank you for leaving Tenpin Sheffield an excellent 5* rating. We are thrilled to hear you enjoyed bowling and laser quest with the children and that you feel our prices are great value. We look forward to welcoming you back again soon! Best wishes - Kaylee

Rated 4 out of 5 stars

Great bowling but the food was awful…

Great bowling but the food was awful unfortunately

16 February 2026
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Reply from Tenpin - Sheffield

Hello Helen,
Thank you for taking the time to rate Tenpin Sheffield 4 stars. We're glad you enjoyed bowling! We're sorry the food wasn't good. We'll look into improving our food quality. Thanks for your feedback. All the best ~ Laura

Rated 4 out of 5 stars

Nice time with my family

Nice time with my family. Staff were very helpful

15 February 2026
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Reply from Tenpin - Sheffield

Hello MC,
Thank you for taking the time to rate Tenpin Sheffield 4 stars. We appreciate you sharing your experience with us! We are so glad you had a nice time with your family and that our team was helpful. We look forward to welcoming you back again soon and that your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Great fun place

I booked this as my wife and son were visiting my daughter at Uni. The place was clean, we were welcomed and had a great time bowling. We ordered drinks which took a while but the nice lady explained she was on her own so understandable.

20 February 2026
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Reply from Tenpin - Sheffield

Hello Stephen, we are really pleased to see such a lovely 5* review of Tenpin Sheffield! We are so pleased to see you had some great family time when visiting your daughter at Uni and we really hope you will all visit again soon! Best wishes - Mel

Rated 4 out of 5 stars

Great customer service

Great customer service, very clean and tidy, good sensory for my Autistic daughter

17 February 2026
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Reply from Tenpin - Sheffield

Hello Khagan,
Thank you for taking the time to rate Tenpin Sheffield 4 stars. We appreciate your positive feedback and are so glad that you found our environment suitable for your daughter. We're happy you enjoyed our service and cleanliness. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

7 kids was great

7 kids was great

18 February 2026
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Reply from Tenpin - Sheffield

Hi Amos, thank you for the lovely 5* rating for Tenpin Sheffield! We're delighted to hear that you had a great time and we hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great bowling

Nice fresh venue great bowling lanes too. Had a snack fresh cooked chips cool music playing and a massive place to explore. Went with family and had a great time.

8 February 2026
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Reply from Tenpin - Sheffield

Hi Richard, thank you for the 5* rating of Tenpin Sheffield. We are delighted that you had a great time and enjoyed your visit alongside some snacks and music. Hope to see you back again soon for another lovely family day out.
Take care,
Kirsty

Rated 1 out of 5 stars

Late, messy and poorly equipped.

Lane wasn’t ready on time and was littered with empty pint glasses etc (I was attending with small children.) Standard toilets weren’t available downstairs and the staff had lost the key to the disabled toilets, meaning I had to individually escort my children back upstairs to use the facilities whilst the other watched our lane. Staff seemed generally apathetic and the overall experience was poor. There was also no ramp for our youngest to use, meaning we had to share with the lane next to us.

7 February 2026
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Reply from Tenpin - Sheffield

We're sorry your visit was poor. We regret the lane wasn't ready, the toilet issues, the ramp absence, and the team's perceived apathy. We appreciate your feedback and will address these concerns to improve our guest experience. If you would like to discuss this further please do reach out to our team via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley

Rated 5 out of 5 stars

Really nice place

Really nice place, lots to do and friendly staff.

31 January 2026
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Reply from Tenpin - Sheffield

Hi there.
We appreciate your 5-star rating! We're so glad you enjoyed the activities and found our team members to be friendly. We hope to see you again soon! Best wishes - Clare

Rated 5 out of 5 stars

The lanes was reserved we didn't have…

The lanes was reserved we didn't have to wait we had great fun and laughter not our first visit won't be our last great price too.

30 January 2026
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Reply from Tenpin - Sheffield

Hi Jason, thank you so much for the amazing 5* review of Tenpin Sheffield! We are so pleased the best time was had and that you found us good value and we can't wait to see you all again soon! Best wishes - Mel

Rated 5 out of 5 stars

The customised lane in our very name…

The customised lane in our very name was a unique feature.

29 January 2026
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Reply from Tenpin - Sheffield

Hi, thank you for the 5* rating and review of Tenpin Sheffield. It's great to hear that you had a fun experience and we do hope to see you back again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Great and friendly atmosphere made my…

Great and friendly atmosphere made my friends birthday very memorable

31 January 2026
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Reply from Tenpin - Sheffield

Hi Finan, thank you for the 5* rating of Tenpin Sheffield. We are thrilled to hear you had a great and memorable time for your friends birthday. Hope to see you again soon for another 5* experience.
Take care,
Kirsty

Rated 3 out of 5 stars

The bowling was fun but the service…

The bowling was fun but the service wasn't great, we pre booked cheese burgers to eat whilst we were bowling, we got given burgers without cheese on them, we pressed the call assistance button and nobody came, after about 20 mins i just went to the service desk to let them know they brought the wrong food out. The game was good but the service and waiting around wasnt fun

31 January 2026
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Reply from Tenpin - Sheffield

Hey Leon, thank you for taking the time to leave a review of Tenpin Sheffield. It's lovely to hear that your bowling experience was fun. We are sorry to hear that there were issues with your meals and that wait times were longer than usual. Your feedback is important to us and we will pass your comment on to the correct team for future improvements.
Take care,
Kirsty

Rated 5 out of 5 stars
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Chris, thank you for the fab 5* review! We're so glad to hear that you had a great time bowling and we hope to see you again soon for more bowling fun! Best wishes - Adelaide

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