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Tenpin - StokeReviews 

131
TrustScore 4.5 out of 5

4.5

Festival Park, Stoke on Trent, ST1 5SP Stoke, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise. It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It... See more

Company replied

Rated 5 out of 5 stars

Bowling itself was great. However, we ordered food, pepperoni pizza and a portion of gluten free chips. We got a maguiritta pizza and raw in the middle chips. I returned the chips and explained. Was o... See more

Company replied

Rated 3 out of 5 stars

One player, a child, playing with 2 adults wanted the barriers up when it was their turn but unfortunately only 1 side came up. We reported it and a member of staff came quite quickly to try and recti... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed the experience. Like the separation on the lanes, pizza that was ordered was delicious and arrived promptly, drinks offers were like a throwback to the good old days, 2 coca colas and a... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #9 of 10 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Festival Park, Stoke on Trent, ST1 5SP, Stoke, United Kingdom

  • 0333 034 6100

4.5

Excellent

TrustScore 4.5 out of 5

131 reviews

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4.5

All reviews

(131)

8,074 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bowlers on Lanes well spaced out so you…

Bowlers on Lanes well spaced out so you didn’t feel cramped. Clean and friendly atmosphere. Thoroughly enjoyed it and will be back again soon :)

1 July 2026
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Reply from Tenpin - Stoke

Hi Amanda thank you so much for this amazing 5* review of Tenpin Stoke! We are delighted you enjoyed your visit! We can't wait to welcome you back soon! Best wishes, Jade

Rated 5 out of 5 stars

Just a fun not too expensive few hours…

Just a fun not too expensive few hours out it was clean and staff were friendly, made the kids really happy to bowl a few rounds.

1 July 2026
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Reply from Tenpin - Stoke

Hello Jack,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We're so pleased to hear you enjoyed your visit and that our clean facilities and friendly staff contributed to a fun experience for the children. We hope to see you again soon! All the best ~ Laura

Rated 4 out of 5 stars

They had a great time

The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise.

It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It’s a central location especially with the Odeon Cinema next door and Waterworld just up the road. A lick of paint would make all the difference to this leisure area.

1 July 2026
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Reply from Tenpin - Stoke

Hi Matthew, thank you very much for the lovely 4* review of Tenpin Stoke! We are delighted to hear that your children had a great time and you were able to take advantage of one of our fab deals and we very much hope to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

We love Tenpin

We love Tenpin. None in Cornwall where we live so always a nice treat.

Easy to book, good prices.
Nice atmosphere.

Love the arcade bit with the pool tables.

6 May 2026
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Reply from Tenpin - Stoke

Hi Lauren
We are so happy you love visiting us and consider it a nice treat! We appreciate your kind words about our booking, prices, atmosphere, and arcade. We hope to see you again soon! Best wishes - Clare

Rated 3 out of 5 stars

lack of attention

Called for attention more than once a d didn't get seen to. Was.unhappy ad we had balls stuck in the lane

24 June 2026
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Reply from Tenpin - Stoke

Hi Gary, thank you for taking the time to review Tenpin Stoke! We're very sorry to hear that there had been technical issues during your games and issues with the service. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Stoke' and we can pass this on to be looked into. We hope to see you again soon for a better experience! Best wishes - Adelaide

Rated 5 out of 5 stars

Great place to meet with family and…

Great place to meet with family and friends for a great game of bowling

24 June 2026
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Reply from Tenpin - Stoke

Hi Corinne, thank you for the brilliant 5* review for Tenpin Stoke! We're thrilled to hear that you had a great time bowling with friends and family, and we look forward to seeing you again soon! Best wishes - Adelaide

Rated 2 out of 5 stars

the place was way too hot

the place was way too hot , maybe air con needs fitting
and the food was the worst ive ever tasted

24 June 2026
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Reply from Tenpin - Stoke

Hi Lisa, thank you for taking the time to review Tenpin Stoke! We're sorry to hear that you found the venue to be too hot and that you didn't enjoy the food. We will ensure your feedback is passed on to be looked into and for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Stoke'. We hope to see you again soon for a better experience! Best wishes - Adelaide

Rated 5 out of 5 stars

Booking process was easy

Booking process was easy. Staff were friendly as well

22 June 2026
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Reply from Tenpin - Stoke

Hello PATRORICO,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We're so glad you found the booking easy and our staff friendly. We appreciate your feedback and look forward to welcoming you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Great manager.

Bowling itself was great. However, we ordered food, pepperoni pizza and a portion of gluten free chips. We got a maguiritta pizza and raw in the middle chips. I returned the chips and explained. Was offered replacements for both and an apology. Accepted new chips but said the child had virtually eaten the pizza as he was hungry ( it was his birthday) so no new pizza needed. Better chips supplied and a full refund given. Shame they got it wrong in the first place, but a good comeback by manager. They brought out our homemade birthday cake, supplied a knife, candles, and lighter. Well done and thank you very much.

24 June 2026
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Reply from Tenpin - Stoke

Hello Anne,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We appreciating you sharing your positive feedback with us! We're delighted to hear that the bowling was great and that our team was able to resolve the food order issue to your satisfaction. It's wonderful that we could contribute to your child's birthday celebration with the cake service. We appreciate your understanding and kind words. All the best ~ Laura

Rated 5 out of 5 stars

Grandson's 8th Birthday Party

I booked my Grandsons 8th birthday party and from start to finish it was fantastic... it was non stop fun and the kids loved it. A special mention to our host Olivia who looked after us. She was so attentive, making sure we had everything we needed and she was amazing with the children. It was everything I was hoping for and would highly recommend. Two games of bowling, food and fun... perfect!!!

13 June 2026
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Reply from Tenpin - Stoke

Hi Clare, thank you so much for this amazing 5* review of Tenpin Stoke. We are delighted to hear that the party was fantastic and that we exceeded your expectations! We really appreciate the kind feedback regarding our staff member and will be sure to pass these comments on. We hope to welcome you again soon! Best wishes, Jade

Rated 5 out of 5 stars

Service was great

Service was great, especially patient and helpful with my children (toddler and 9 year old)

17 June 2026
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Reply from Tenpin - Stoke

Hi Jade, thank you so much for this amazing 5* review of Tenpin Stoke! We are delighted that you received excellent customer service from our team and we can't wait to welcome you back soon! Best wishes, Jade

Rated 5 out of 5 stars

Quiet

Lunch time bowling, very quiet

17 June 2026
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Reply from Tenpin - Stoke

Hi Rachel, thank you for rating Tenpin Stoke 5*! We hope to see you back soon! Best wishes, Jade

Rated 5 out of 5 stars
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Reply from Tenpin - Stoke

Hi there! Thank you so much for rating Tenpin Stoke 5*! We appreciate your kind comment. We hope to welcome you again soon. Best wishes, Jade

Rated 5 out of 5 stars

Couldn't of asked for a better time.

Couldn't of asked for a better time.
Lads had football presentation there as well lovely staff very helpful and friendly

17 June 2026
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Reply from Tenpin - Stoke

Hello Gemma, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that everyone attending the football presentation had a great time with us! We will pass your comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Easy to book, fun activity

Easy to book. Friendly staff. Great value for money. Gin birthday celebration

17 June 2026
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Reply from Tenpin - Stoke

Hello Fiona, Thank you for taking your time to leave us a wonderful review. We are so pleased to hear that you found our booking system easy and found our team friendly. We do hope to see you again soon. Many Thanks - Kimberley

Rated 2 out of 5 stars

Still no gluten free options so had to…

Still no gluten free options so had to fetch food in from nearby eateries for my children. Not good

17 June 2026
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Reply from Tenpin - Stoke

Hi Charlotte, thank you for leaving Tenpin Stoke a rating and review. We appreciate your feedback regarding our food options, and we will ensure that this feedback is shared with the correct teams for future improvements to be considered. We are sorry for any inconvenience caused during your visit and we hope to have an opportunity to welcome you back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Great night!

Great price, great fun will be going again! Staff are friendly and quick with drinks too as its warm in there!

10 June 2026
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Reply from Tenpin - Stoke

Hi there,

Thank you for your lovely 5* review at Tenpin Stoke! It's great to hear you've had such a great time on your recent visit to us. We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

We went at a quiet time so didn't have…

We went at a quiet time so didn't have to wait. Got on to the lane really quickly.

4 June 2026
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Reply from Tenpin - Stoke

Hi Sally,

Thank you for your fantastic 5* review at Tenpin Stoke! We are delighted you've had such a great time whilst on your recent visit to us! We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

My daughter had her 9th birthday party…

My daughter had her 9th birthday party at Tenpin. Staff were very helpful and friendly. Kids loved playing bowling and dancing afterwards and they enjoyed the food! Thankyou ☺️

6 June 2026
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Reply from Tenpin - Stoke

Hi Adelle, thank you for your wonderful 5-star review! We are so happy to hear your daughter's birthday party was a success and that everyone enjoyed the bowling, dancing, and food. We appreciate your kind words about our team. We hope to see you all again soon! Best wishes - Rosie

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