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Tenpin - Swindon Reviews 

163
TrustScore 4.5 out of 5

4.3

Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN Swindon, GB


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See what reviewers are saying

Rated 4 out of 5 stars

We bought a package which included 2 bowling games & lunch. The booking process was easy. When we arrived the staff were very helpful. We had a great time bowling & were happy that we could set up th... See more

Company replied

Rated 5 out of 5 stars

Me and my son came here in the summer holidays, arrived a little early but was given a lane straight away. We booked the 2 games and meal deal package, food was lovely and hot, we came on the hottest... See more

Company replied

Rated 1 out of 5 stars

Our time was pure carnage. I understand you have a noisy building. Bowling and games being played with loud music. You had a family come in and were playing on the King Kong game screaming at the to... See more

Company replied

Rated 5 out of 5 stars

Lane was ready when we got there, no waiting around, staff were friendly and responsive, there was a slightly longer delay for food but it was starting to get busy so I understand that

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN, Swindon, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

163 reviews

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4.3

All reviews

(163)

10,850 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Easy to book online. Helpful at the desk. Alley ready for us to go straight on. It made the whole experience better when it was 50% off bowling and drinks.

26 August 2026
Rated 5 out of 5 stars

User friendly booking system and great…

User friendly booking system and great customer service care on site.

26 August 2026
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Reply from Tenpin - Swindon

Hi There
Thank you for your lovely 5* review! We are so pleased to hear that you found our booking system user-friendly and received great customer service during your visit. We hope to welcome you back again very soon! Best wishes - Clare

Rated 5 out of 5 stars

Great time had by all

Great time had by all. We took our grandsons for bowling which was excellent. We had a drink in the bar and then onto the arcade. The use of the loaded card was much easier plus you could load any tickets won onto it. All staff were most helpful and by booking online the process was very smooth to get to our lane.

21 August 2026
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Reply from Tenpin - Swindon

Hello there, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you and your grandsons enjoyed your recent visit to us. We are pleased to hear that you enjoyed our facilities. We will pass your feedback onto our team. We do hope to see you all again very soon! Many Thanks - Kimberley

Rated 5 out of 5 stars

Great time had by all

Lane was ready when we got there, no waiting around, staff were friendly and responsive, there was a slightly longer delay for food but it was starting to get busy so I understand that

21 August 2026
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Reply from Tenpin - Swindon

Hi Hannah
Thank you for your fantastic 5-star review! We're so pleased to hear that your lane was ready for you and that our staff were friendly and responsive. We appreciate your understanding regarding the slight delay with food as it got busier. We hope to welcome you back again soon! Best wishes - Clare

Rated 4 out of 5 stars

Great entertainment for everyone

We bought a package which included 2 bowling games & lunch. The booking process was easy. When we arrived the staff were very helpful. We had a great time bowling & were happy that we could set up the alley to suit the bowler - our ages ranged from 7 to 72.
Unfortunately when lunch arrived there was no cheese in the cheese burgers so we sent them back & it was quickly sorted out. The meals were very basic & cheap quality which was disappointing.

14 August 2026
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Reply from Tenpin - Swindon

Hi Barbara, thank you for your 4* review of Tenpin Swindon! It's wonderful to hear that you enjoyed booking with our Eat N Play deal, how easy the booking process was, and how helpful our staff were. However, we are sorry to hear that the food quality did not meet your expectations and we will ensure that the relevant team is made aware for future improvements to be made. Regardless, we look forward to welcoming you back again soon! Best wishes-Leila

Rated 5 out of 5 stars
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Reply from Tenpin - Swindon

Hi Elise,

Thank you for your fantastic 5* review at Tenpin Swindon! We are delighted that you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Me and my son came here in the summer…

Me and my son came here in the summer holidays, arrived a little early but was given a lane straight away. We booked the 2 games and meal deal package, food was lovely and hot, we came on the hottest day of the year 37 degrees outside but was lovely and air conditioned inside. Facilities clean. Lovely place

12 August 2026
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Reply from Tenpin - Swindon

Hi Tracey, thank you for your fantastic 5-star review of Tenpin Swindon! We are so pleased to hear that you and your son had such a lovely time, especially enjoying the cool air conditioning on such a hot day. We hope to welcome you back again very soon! Best wishes - Mel

Rated 4 out of 5 stars

Good service loved the table ordering

Good service loved the table ordering

12 August 2026
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Reply from Tenpin - Swindon

Hi Carl, thank you for the 4* review for Tenpin Swindon! We're so pleased to hear that you enjoyed the service, and we hope to welcome you back again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

Nice and clean bowling alley

Nice and clean bowling alley, lots to do

29 July 2026
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Reply from Tenpin - Swindon

Hi Clinton, thank you for your 4* review of Tenpin Swindon! We're so glad to hear that you found the bowling alley nice and clean and that you seemed to find everything that you were looking for. We can't wait to welcome you back again soon! Best wishes-Leila

Rated 4 out of 5 stars

Half price Tuesday

Half price Tuesday! What’s not to like! Half price bowling and drinks!
It was Very busy, but still great fun!

12 August 2026
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Reply from Tenpin - Swindon

Hi Denise, thank you for the 4* rating for Tenpin Swindon! We're so glad to hear that you enjoy our 50% off Tenpin Tuesday offer! We're so pleased to hear you had fun! We hope to see you again soon. Best wishes, Jade

Rated 1 out of 5 stars

Our time was pure carnage

Our time was pure carnage. I understand you have a noisy building. Bowling and games being played with loud music.
You had a family come in and were playing on the King Kong game screaming at the top of their lungs. Did your staff do anything whilst their screaming carried on? No they didn’t! Others couldn’t continue their pool game. Others stopped playing their own games of bowling. This situation could have been handled by your staff and the experience would have been brighter. They did sod all!!!

12 August 2026
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Reply from Tenpin - Swindon

Hi there, thanks for leaving a rating and review for Tenpin Swindon! We appreciate you sharing your feedback. We are sorry for any disappointment caused at your recent visit to the venue. We'll ensure that your comments are passed on to the correct teams for future improvements to be made. Thanks for your time. Best wishes, Jade

Rated 1 out of 5 stars

Review HH

Service was delayed. Not many staff. At least the pool tables were fine.

9 August 2026
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Reply from Tenpin - Swindon

Hello Harrison,
Thank you for taking the time to rate Tenpin Swindon 1 star. We appreciate your feedback regarding the service delay and staffing. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Friendly check in and staff

Friendly check in, accommodating with when we wanted food prepared. Asked for a paper cloth to wipe seating down where previous bowlers had spilt something and the man at bar offered to come and clean it, which I thought was excellent service. I said I was happy to do it and he thanked me. Overall very pleased with all colleagues we interacted with.

6 August 2026
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Reply from Tenpin - Swindon

Hello, thank you for your fantastic 5-star review of Tenpin Swindon! We are so pleased to hear about your positive experience with our team and the service you received. We appreciate your lovely feedback and we very much look forward to welcoming you back again soon! Best wishes - Mel

Rated 2 out of 5 stars

Came into the room countless times…

Came into the room countless times without warning. Room was so hot even though a fan was provided

6 August 2026
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Reply from Tenpin - Swindon

Hello Miria
We are sorry to hear about the issues you experienced with unauthorized room entry and the uncomfortable room temperature. We are addressing these concerns internally. Best wishes - Clare

Rated 5 out of 5 stars

Had a amazing time with my girlfriend…

Had a amazing time with my girlfriend playing ten pin along with pool and a good burger meal.

6 August 2026
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Reply from Tenpin - Swindon

Hi Jennifer, thank you for leaving a 5* review of Tenpin Swindon! It's wonderful to hear how much of an amazing time you had including bowling, food, and pool. We can't wait to welcome you back again soon! Best wishes-Leila

Rated 5 out of 5 stars

Great fun

Great fun, great price with the summer deals and friendly staff - love that you can choose to have bumpers or not and change your mind throughout your game and that you have food and drink brought to you- all in all a great time for all the family!

6 August 2026
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Reply from Tenpin - Swindon

Hi
Thank you for your fantastic 5-star review! We're so happy to hear you had a great time with your family, especially enjoying our summer deals and the flexibility with the bumpers. It's wonderful to know our staff provided friendly service and that you appreciated the food and drink delivery to your lane. We hope to see you again very soon! Best wishes - Clare

Rated 4 out of 5 stars
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Reply from Tenpin - Swindon

Hi David, thank you for your 4* review of Tenpin Swindon! We're so glad to hear that you found our facilities easy to use and had such a great time as a result. See you again soon! Best wishes-Leila

Rated 5 out of 5 stars

Pleasantly surprised

It has been a while since I have visited and it was lovely to see that since my last visit the venue has been revamped. It was clean and tidy, there were plenty of bowling balls and the staff were friendly and efficient. I love the layout and I noted there are escape rooms, also so will hope to plan another visit soon.

5 August 2026
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Reply from Tenpin - Swindon

Hi Carrie, thank you for the lovely 5* rating and review of Tenpin Swindon. We are so pleased to hear you enjoyed your recent visit. It's great that you found our staff friendly and efficient, and we're thrilled you're already planning your next visit!
Take care,
Kirsty

Rated 5 out of 5 stars

Great experience

The staff were friendly and helpful. The food came quickly and was tasty. The whole process of getting in and to the lane was fast and easy. Overall very enjoyable experience.

4 August 2026
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Reply from Tenpin - Swindon

Hi Corey, thank you for the 5* rating of Tenpin Swindon. We are so pleased to hear that our staff were friendly and helpful, and that you enjoyed your tasty food. It's great to know that the whole process was fast and easy, leading to a very enjoyable experience.
Take care,
Kirsty

Rated 5 out of 5 stars
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Reply from Tenpin - Swindon

Hi Olencia, thank you for taking the time to leave us a fantastic 5-star review of Tenpin Swindon! We are so pleased to hear that you had a great experience and found the booking process easy and we hope to see you again very soon! Best wishes - Mel

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