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Tenpin - Swindon Reviews 

165
TrustScore 4.5 out of 5

4.3

Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN Swindon, GB


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See what reviewers are saying

Rated 4 out of 5 stars

We bought a package which included 2 bowling games & lunch. The booking process was easy. When we arrived the staff were very helpful. We had a great time bowling & were happy that we could set up th... See more

Company replied

Rated 5 out of 5 stars

Me and my son came here in the summer holidays, arrived a little early but was given a lane straight away. We booked the 2 games and meal deal package, food was lovely and hot, we came on the hottest... See more

Company replied

Rated 1 out of 5 stars

Our time was pure carnage. I understand you have a noisy building. Bowling and games being played with loud music. You had a family come in and were playing on the King Kong game screaming at the to... See more

Company replied

Rated 5 out of 5 stars

Lane was ready when we got there, no waiting around, staff were friendly and responsive, there was a slightly longer delay for food but it was starting to get busy so I understand that

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN, Swindon, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

165 reviews

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4.3

All reviews

(165)

10,872 reviews in the last 12 months

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Rated 5 out of 5 stars

Tenpin Tuesday still a great deal.

Tenpin Tuesday still a great deal.

My son didn't quite have enough tickets for the light up ball he wanted but the Manager who was behind the counter let him have it anyway.
A really kind gesture which costs you as a company pennies but makes a 7 year old very happy... Thank you.
Will be back.

(Slight complaint. Gas or glassware on bar not quite right. Magners pouring very flat.)

10 June 2026
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Reply from Tenpin - Swindon

Hi Christian,

Thank you for your fantastic 5* review at Tenpin Swindon! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

Good time spent

Good time spent. Booking process was smooth.

3 June 2026
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Reply from Tenpin - Swindon

Hello, Thank you for taking your time to leave us a wonderful 4* review. We are pleased to hear you had a good time at our Tenpin at Swindon and that you found the booking process smooth. We would love to hear how we could gain that final star from you. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 1 out of 5 stars

Terrible

Terrible. Waiting 30mins for food- our game was finished. Very busy with staff struggling. Extremely expensive

10 June 2026
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Reply from Tenpin - Swindon

Hello Rachel,
Thank you for taking the time to rate Tenpin Swindon 1 stars. We are sorry to hear about your wait and the issues with your order. We offer lots of deals and offers throughout the week which makes attending our venue accessible to all budgets. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 5 out of 5 stars

Staff were helpful and friendly

Staff were helpful and friendly. The set up for bowling was easy

3 June 2026
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Reply from Tenpin - Swindon

Hello Claire. Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Swindon. We do hope to see you again very soon. Many Thanks - kimberley

Rated 5 out of 5 stars

Family get together

All who played had a great time

29 May 2026
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Reply from Tenpin - Swindon

Hi there
We are so glad everyone had a great time and hope to see you again soon. Best wishes - Clare

Rated 5 out of 5 stars

Brilliant

Brilliant, great place to go

3 June 2026
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Reply from Tenpin - Swindon

Hi Maria
Thanks for the 5-star review! We're glad you enjoyed it. Best wishes - Clare

Rated 5 out of 5 stars

Pleasant friendly staff

Easy to book
Pleasant friendly staff
Good fun

30 May 2026
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Reply from Tenpin - Swindon

Hi Mandy, thanks for leaving Tenpin Swindon a fabulous 5* rating and review! We're so happy you enjoyed your visit! We appreciate your kind words and hope to see you again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Booked for 8 people

Booked for 8 people, game was okay but there was a problem with the skittles, waited a while and then had to ask for help.
Ordered 6 adult meals and 2 kids meals, all of which came out the same (kids meals)
Over all not bad but better friendlier service at Bristol

28 May 2026
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Reply from Tenpin - Swindon

Hello Lynne,
Thank you for taking the time to rate Tenpin Swindon 4 stars. We appreciate you sharing your feedback. We're sorry to hear about the skittle issue and the meal mix-up. We are reviewing our service procedures to ensure a better experience for all our guests. All the best ~ Laura

Rated 5 out of 5 stars

Friendly staff always happy to help.

Friendly staff always happy to help.
We had drinks, good value for money.

3 June 2026
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Reply from Tenpin - Swindon

Hello Lili V,
Thank you for taking the time to rate Tenpin Swindon 5 stars. We are so glad you enjoyed your visit and found our staff friendly. Thank you for your kind words and we hope to welcome you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Great friendly customer service!

The man that served is in the eve was friendly and really helpful. Always fun bowling but good customer service makes it even more enjoyable!

29 May 2026
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Reply from Tenpin - Swindon

Hello LT,
Thank you for taking the time to rate Tenpin Swindon 5 stars. We're so glad to hear our team made your bowling experience even better! Thank you for sharing your positive feedback. We hope to see you again soon! All the best ~ Laura

Rated 5 out of 5 stars

Lovely Experiance staff really friendly

Lovely Experiance staff really friendly and helpful

3 June 2026
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Reply from Tenpin - Swindon

Hi Nikita,

Thank you for your fantastic 5* review at Tenpin Swindon! We are delighted you've had such a great time whilst on your recent visit to us! It's great to hear you found the staff so friendly and helpful upon arrival and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Louisa,
Thank you for taking the time to rate Tenpin Swindon 5 stars. We are delighted to hear that your staff were friendly and helpful. We are delighted with this rating and look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Great evening as always

Great evening as always. easy to book

27 May 2026
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Reply from Tenpin - Swindon

Hi Sue, thank you for the lovely 5* rating of Tenpin Swindon. We are delighted to hear that you had a great evening and found the booking process smooth. We hope to see you again soon for another 5* experience. Best wishes, Jade

Rated 4 out of 5 stars

Bartender poured the perfect pint !

Bartender poured the perfect pint !!
Hotdog n Onion rings were grand
Fries were a little overcooked though !!

27 May 2026
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Reply from Tenpin - Swindon

Hi Amy, thank you so much for the lovely 4* review of Tenpin Swindon! We are so pleased you had a great time and we take on board all of your feedback which we will be certain to pass onto the team! In the meantime, we very much hope to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Easy & affordable booking at the alley.. We had a good few hours of fun bowling & in the arcade.

26 May 2026
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Reply from Tenpin - Swindon

Hi Alex
Thank you for your fantastic 5-star review! We're so pleased you enjoyed the friendly staff, easy booking, and hours of fun bowling and arcade games. We hope to see you again soon! Best wishes - Clare

Rated 5 out of 5 stars

We didn't do bowling

We didn't do bowling, we just played on the arcade games and had food, but the service was brilliant everyone was polite and friendly, and the food was nice and very affordable prices, my only advice would be to add some lettuce to the burgers, and salad as a side dish option.

24 May 2026
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Reply from Tenpin - Swindon

Hi Heidi
We're delighted to hear you enjoyed the arcade games and found our service brilliant, with polite and friendly staff. It's great that you found the food nice and affordable. We appreciate your suggestions regarding adding lettuce and salad options to our menu. Best wishes - Clare

Rated 2 out of 5 stars

Not impressed with the cards for…

Not impressed with the cards for machines so u pay to win tickets which u now don't get unless u pay to buy a card to claim prizes so paying twice not impressed at all

27 May 2026
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Reply from Tenpin - Swindon

Hi Hiedi
We understand your frustration with the new card system for prizes. We appreciate you sharing your feedback, and we'll review our process. Best wishes - Clare

Rated 3 out of 5 stars

Food took over an hour to come out and…

Food took over an hour to come out and there were barely any chips and a very crusty hotdog bun in the other meal almost rock solid

27 May 2026
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Reply from Tenpin - Swindon

Hi Ava,

Thank you for your 3* review at Tenpin Swindon! We are very sorry to hear you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like this to be looked into further please email customer.feedback@tenpin.co.uk Best wishes- Steph

Rated 5 out of 5 stars

Really good experience

Really good experience. We chose a quiet time, so plenty of room to enjoy the bowling - and pool afterwards.

20 May 2026
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Reply from Tenpin - Swindon

Hi there,

Thank you for your amazing 5* review at Tenpin Swindon! It's great to hear you've had such a lovely time whilst on your recent visit to us. We love to hear all about it and hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Fantastic tenpin birthday party

Fantastic tenpin birthday party, kids loved it! It was well-organised from start to finish with good timings for games, food, etc throughout!

16 May 2026
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Reply from Tenpin - Swindon

Hello Iain, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a fantastic time at our location, celebrating a birthday with us. We are so pleased to hear the booking went smoothly. We do hope to see you again soon. Many Thanks - Kimberley

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