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Tenpin - Worcester Reviews 96

TrustScore 4.5 out of 5

4.3

Perdiswell Park, Droitwich Road, Worcester, WR3 7SN Worcester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We are a local care home that booked through customer service. It was great, they understood and I received an easy booking. We then went bowling and the team were fantastic, very helpful and the resi... See more

Company replied

Rated 4 out of 5 stars

Bowling was great. The only downside was the refusal of a staff member to accept our 23 yr old grandson's Dutch residency permit as proof of age, even though it showed his photo and date of birth in E... See more

Company replied

Rated 3 out of 5 stars

Booked a party they seemed to be really disorganised. Informed us to be there for a set time arrived about 10 minutes before as daughter wanted to do something whilst her brother was having his part... See more

Company replied

Rated 4 out of 5 stars

I have pre booked in advance one hour bowling with pizza for my daughter birthday party, I added some extras ,( food, nuggets etc,), and karaoke afterwards as well . The website is so easy and clear... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #9 of 10 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Perdiswell Park, Droitwich Road, Worcester, WR3 7SN, Worcester, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

96 reviews

5-star
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Rated 1 out of 5 stars

Ridiculously hot in there.

Ridiculously hot in there.

24 June 2026
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Reply from Tenpin - Worcester

Hi there, thank you for taking the time to review Tenpin Worcester! We're very sorry that you had found the venue to be too hot. We will ensure your feedback is passed to the correct team to be looked into. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Really enjoyed our evening

Really enjoyed our evening

1 April 2026
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Reply from Tenpin - Worcester

Hello, thank you so much for the brilliant 5* review of Tenpin Worcester! We are so pleased you had such a great evening with us and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Birthday treat

Our visit was for a friends birthday. Staff were welcoming,the place was clean and tidy and I booked on line

13 June 2026
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Reply from Tenpin - Worcester

Hello there, Thank you for taking your time to leave us a wonderful 5* review! We are so pleased to hear that you had a great time at our Tenpin in Worcester, celebrating your friends birthday. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars
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Reply from Tenpin - Worcester

Hello Julie, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you enjoyed your recent visit to us. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

My daughter had a great 9th birthday…

My daughter had a great 9th birthday bowling. The staff were very friendly and it was great to have a dedicated staff member for the whole party.

10 June 2026
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Reply from Tenpin - Worcester

Hi David, what a fabulous 5* review of Tenpin Worcester! We are so pleased you had the best time celebrating your daughters birthday and we hope to welcome you back soon for another 5* experience! Best wishes - Mel

Rated 5 out of 5 stars

Amazing time!

10 June 2026
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Reply from Tenpin - Worcester

Hi Ben, thank you for leaving Tenpin Worcester a lovely 5* rating! We're so pleased that you had an amazing time and we hope to see you again soon! Best wishes - Rosie

Rated 2 out of 5 stars

Bowling was clean and had an amazing…

Bowling was clean and had an amazing time but the service was a huge let down every time we went to the bar no one was there so we had to knock on the kitchen, honestly it was not impressive. Honestly extreamly dangerous to not have anyone on the bar as well.

10 June 2026
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Reply from Tenpin - Worcester

Hi Amelia
Thank you for your feedback. We're glad you enjoyed the bowling, but we are concerned about the bar service. We will address staffing to ensure a better experience for all our guests. Best wishes - Clare

Rated 4 out of 5 stars

Slots free last min booking in a wet…

Slots free last min booking in a wet Saturday afternoon

10 June 2026
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Reply from Tenpin - Worcester

Hi Emma
We're glad you enjoyed your last-minute booking on a wet Saturday! We appreciate your feedback. Best wishes - Clare

Rated 3 out of 5 stars

Booked a party they seemed to be really…

Booked a party they seemed to be really disorganised. Informed us to be there for a set time arrived about 10 minutes before as daughter wanted to do something whilst her brother was having his party . Had to go and ask for the drinks had to go over and speak to them as didn’t come over to us at allocated party time .
Food was over cooked and the party bag had random items in and not what’s stated on line .
Would visit the place again but only because it’s local but probably wouldn’t book a party again

3 June 2026
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Reply from Tenpin - Worcester

Hi Amanda
Thank you for taking the time to share your feedback. We are truly sorry to hear that your party experience was disorganized and did not meet your expectations. We regret the issues with the timing, food, and party bags. We are reviewing your comments to improve our party services. Best wishes - Clare

Rated 5 out of 5 stars

Bowling

It was great the only thing is it needs some sort of air con as it was quite hot in there

30 May 2026
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Reply from Tenpin - Worcester

Hi there, thank you for the 5* review for Tenpin Worcester! We're pleased to hear that you had a great visit, and we really appreciate your feedback which we will ensure is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Really enjoyable evening

Really enjoyable evening.
Friendly staff!

6 May 2026
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Reply from Tenpin - Worcester

Hi there
We're glad you enjoyed your evening and our friendly staff. Thank you for the 5* rating, we appreciate it. Hope to see you back soon. Best wishes - Clare

Rated 5 out of 5 stars

We visited on a very hot day

We visited on a very hot day. It was really warm inside the venue so we were given iced waters. Made to feel very welcome during our visit. We will return.

27 May 2026
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Reply from Tenpin - Worcester

Hi David,  thank you for rating Tenpin Worcester 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade

Rated 5 out of 5 stars

Nice and cool inside and plenty to do

Nice and cool inside and plenty to do

27 May 2026
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Reply from Tenpin - Worcester

Hi Pauline
We're so glad you enjoyed your visit and found plenty of activities to pass the time! We are also pleased you enjoyed the air-con. Best wishes - Clare

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, food and drink all very good. We had a great evening.

14 May 2026
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Reply from Tenpin - Worcester

Hi Graham,

Thank you for your fantastic 5* review at Tenpin Worcester! We are delighted you've had such a great time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

All the staff were friendly and helpfull

All the staff were friendly and helpfull, the whole process was easy

19 May 2026
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Reply from Tenpin - Worcester

Hi Deborah, thank you for the lovely 5* rating of Tenpin Worcester. We're thrilled to hear that you had a great time and that the team provided friendly and helpful service. We look forward to your return!
Take care,
Kirsty

Rated 5 out of 5 stars

Kids loved it

Kids loved it. Good value for money.

6 May 2026
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Reply from Tenpin - Worcester

Hi Lynda
We are delighted your children enjoyed their visit and found us good value. We hope to welcome you back soon! Best wishes - Clare

Rated 2 out of 5 stars

Booked a children's laser tag birthday…

Booked a children's laser tag birthday party. Unlimited squash was a jug of squash in the laser arena which was used for the previous party and this party. You can't gain access to the drinks when you have finished the laser tag even though it's a 2 hour party you can't get back into the laser area. There is no where to sit as a party you have to use the bar area. One of the 8 year olds could not eat the pizza so I asked to swap it for a different children's meal where I was basically told no so I had to buy another meal. We paid extra for ice creams and had to ask for these to be brought out. Overall the laser tag area was ok for children but the party was severely lacking.

16 May 2026
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Reply from Tenpin - Worcester

Hi Sophia
Thank you for sharing your feedback regarding the children's laser tag birthday party. We are truly sorry to hear that several aspects of the party experience did not meet your expectations, from the squash access to the seating arrangements and the meal options. We will review your comments with our team to improve our party offerings. If you would like to speak to us about your experience, please email to customer.feedback@tenpin.co.uk with the details. Please use the subject "Review - Worcester" and we will look into this and contact you directly. Best wishes - Clare

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Staff were friendly and efficient. We had a lovely time.

16 May 2026
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Reply from Tenpin - Worcester

Hi Emma,

Thank you for your amazing 5* review at Tenpin Worcester! We are delighted you've had such a great time whilst on your recent visit to us. your feedback is important to us and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, everyone enjoying themselves. Clean, friendly and great value on Tuesday special offer.

20 May 2026
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Reply from Tenpin - Worcester

Hello Trisha, Thank you for taking your time to leave us a great 5* review. We are thrilled to hear that you had a great time with us and found our team great too! We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Had a grest time with the…

Had a grest time with the grandchildren, lots of other things there to entertain them, staff were friendly and efficient

10 May 2026
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Reply from Tenpin - Worcester

Hello Sarah, Thank you for taking your time to leave us a wonderful 5* review. We are pleased to hear that you had a great time with us! We do hope to see you again very soon. Best Wishes - Kimberley

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