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Tenpin - Worcester Reviews 

123
TrustScore 4 out of 5

4.2

Perdiswell Park, Droitwich Road, Worcester, WR3 7SN Worcester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Daughter loved celebrating her birthday with friends. The centre was clean, friendly and food served in a timely manner and went down a treat. Staff were helpful and the bowling went without a hitch.,... See more

Company replied

Rated 3 out of 5 stars

Not been here for a few years - found the interior really too hot to be comfortable - must have been mid/late 20s but felt like mid 30s! If they had air con it certainly wasn’t switched on! Also now... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed it atmosphere and staff were lovely and very friendly and helpful definitely will go again

Company replied

Rated 4 out of 5 stars

Bowling was great. The only downside was the refusal of a staff member to accept our 23 yr old grandson's Dutch residency permit as proof of age, even though it showed his photo and date of birth in E... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Perdiswell Park, Droitwich Road, Worcester, WR3 7SN, Worcester, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

123 reviews

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1-star

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4.2

All reviews

(123)

10,348 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Bowling was great, age verification not so great.

Bowling was great. The only downside was the refusal of a staff member to accept our 23 yr old grandson's Dutch residency permit as proof of age, even though it showed his photo and date of birth in English. She said initially that she couln't accept it because it was not British ( which she quickly retracted and gave some other spurious reason). He had flown in specifically for our family gathering so this soured the day somewhat.

28 March 2026
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Reply from Tenpin - Worcester

Hi Tony, thank you for taking the time to review Tenpin Worcester! We're pleased to hear that you had a great time bowling with your family, but are sorry to hear that there had been issues with the age verification process and for any disappointment caused. We will ensure your feedback is passed on to be looked into. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Worcester'. Best wishes - Adelaide

Rated 3 out of 5 stars

Staffing level issues

Although everthing was ok with the bowling - big issue was staffing. Felt so sorry for them as it was so busy and only one girl serving the main bar and one serving the drinks via qr code. Waiting ages which meant we nearly went over time.

They did so well under the pressure but people were not nice to them,

1 April 2026
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Reply from Tenpin - Worcester

Hi Emma, thank you for the 3* review of Tenpin Worcester! We are happy to hear that you enjoyed your bowling but we are very sorry to hear that there was limited staff which caused a delay. Your feedback will most certainly be passed onto the relevant team and in the meantime we hope you will still conder visiting us in the future! Best wishes - Mel

Rated 5 out of 5 stars

Booked 2 lanes for 10 people with ease

Booked 2 lanes for 10 people with ease
Great night out,

1 April 2026
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Reply from Tenpin - Worcester

Hi Sally, thank you for your 5* review of Tenpin Worcester! We are delighted your group had a great night out and we can't wait to see you all again soon for another 5* experience! Best wishes - Mel

Rated 5 out of 5 stars

kicked me out for no reason

kicked me out for no reason

25 March 2026
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Reply from Tenpin - Worcester

Hi Steph
We appreciate your feedback. We'll look into the matter. Best wishes - Clare

Rated 5 out of 5 stars

My son had a great time and loved his…

My son had a great time and loved his bowling party

21 February 2026
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Reply from Tenpin - Worcester

Hi Lucy
We're happy to hear that your son enjoyed his bowling party and had a great time with us. Thank you for your positive feedback! Best wishes - Clare

Rated 4 out of 5 stars

Escape room could be better

Booking was super easy and the escape room and pizza worked out to be a great deal for my son’s birthday. The escape room itself was OK. It don’t seem to flow and there were a couple of tasks that either didn’t work properly or we were told ‘ignore that picture, it doesn’t look like that now’. Friendly and helpful staff though. Just would recommend an update of the RMS Titanic escape room.

25 March 2026
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Reply from Tenpin - Worcester

Hi there
We're happy the booking was easy and the package suited your son's birthday! We appreciate your feedback regarding the flow and tasks in the escape room. We'll review the RMS Titanic escape room to ensure everything functions correctly. We're glad you found our staff helpful. Best wishes - Clare

Rated 5 out of 5 stars

Fun friendly atmosphere and staff…

Fun friendly atmosphere and staff helpful

21 March 2026
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Reply from Tenpin - Worcester

Hey Hannah, thank you so much for the lovely 5* rating and review of Tenpin Worcester. We are pleased to hear you had a lovely time and enjoyed your experience. Hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Booking by phone was nice and…

Booking by phone was nice and straightforward. The staff dealt with us straightaway when we arrived. Everything went smoothly

25 March 2026
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Reply from Tenpin - Worcester

Hello Kathleen, Thank you for taking your time to leave us a brilliant 5* review for our Tenpin in Worcester. We are pleased to hear that you found our booking system easy to use and that the session ran smoothly! We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Good lanes

Good lanes, nice welcoming staff, nice food and all round great place

22 March 2026
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Reply from Tenpin - Worcester

Hi Steve
We appreciate you taking the time to leave us such a wonderful 5-star review! We're so glad you enjoyed our lanes, food and welcoming staff. Best wishes - Clare

Rated 1 out of 5 stars

We didn’t come in due to a power cut

We didn’t come in due to a power cut

15 March 2026
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Reply from Tenpin - Worcester

Hi Sally
We regret that the power outage prevented your visit. We appreciate you letting us know about this situation. Best wishes - Clare

Rated 5 out of 5 stars

Very good

Very good. Friendly service

14 March 2026
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Reply from Tenpin - Worcester

Hi Lee
We're glad you enjoyed your experience with our friendly service. Thank you for your positive feedback; it means a lot to us. Best wishes - Clare

Rated 1 out of 5 stars

Power cut stopped play, waiting for refund

We pre booked a game for mothers day for 2pm. When we arrived we were told the electric had been off all morning but had just come on and we would be able to enter soon. After around 15 mins we were let in. We bought a round of drinks and went down to start bowling, after the first ball the lane stopped working. We were then changed to a different lane but before we could start the electric went off again. After around 20 mins they said we would all have to go outside. They took all our numbers to ring us when they could. We then left. I recieved a phone call from them on Monday asking if I wanted to rebook or have a refund. I opted for a refund. It is now Wednesday afternoon and no sign of my money back yet.

15 March 2026
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Reply from Tenpin - Worcester

Hi Ian
We're sorry your Mother's Day booking was disrupted by the electrical issues. We regret the inconvenience caused by the lane malfunctions and the subsequent cancellation. We're addressing the refund process and appreciate your patience. We value your feedback. Best wishes - Clare

Rated 4 out of 5 stars

The staff were friendly and the venue…

The staff were friendly and the venue was clean, tidy and food arrived promptly

12 March 2026
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Reply from Tenpin - Worcester

Hi Jodie, thank you for taking the time to leave a great 4* review of Tenpin Worcester! It is wonderful to see you had such an enjoyable visit and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel

Rated 4 out of 5 stars

It was a good overall experience

It was a good overall experience, we had to wait for a lane to open and be prepared but other than the wait it was great

28 February 2026
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Reply from Tenpin - Worcester

Hi James, thank you for the 4* review for Tenpin Worcester! We're sorry that there had been a wait time to begin your games. We can sometimes encounter delays while preparing the lanes, however we are glad that you had a good overall experience. We hope to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Slick service punctual to get on the…

Slick service punctual to get on the lane. All went well. Thanks

7 February 2026
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Reply from Tenpin - Worcester

Hi there, thank you for rating Tenpin Worcester 5*! We're so pleased to hear that the service was quick during your visit and that all went well. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Staff was really helpful and friendly

Staff was really helpful and friendly

19 February 2026
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Reply from Tenpin - Worcester

Hi Katie,
We appreciate your 5-star rating! It's great to hear our team was helpful and friendly; we look forward to your next visit with us! Best wishes - Clare

Rated 5 out of 5 stars
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Reply from Tenpin - Worcester

Hi Tom
We're glad you had a great time; it means a lot to us that everyone enjoyed the experience. Thanks for your feedback! Best wishes - Clare

Rated 5 out of 5 stars

Atmosphere

Atmosphere

19 February 2026
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Reply from Tenpin - Worcester

Hello Donna, Thank you for taking your time to leave us a wonderful 5* review. We are pleased to see that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kim

Rated 5 out of 5 stars

Great location

Great location. Good value package and friendly service.

19 February 2026
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Reply from Tenpin - Worcester

Hello there, Thank you for taking your time to leave us a 5* review for our Tenpin in Worcester. We are so pleased to hear that you had a great time with us. We do hope to see you all again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Excellent day out with the grandkids

Excellent day out with the grandkids

20 February 2026
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Reply from Tenpin - Worcester

Hello, Thank you for taking your time to leave us an excellent 5* review. We are so pleased to hear that you all had a great time with us. We do hope to see you all again very soon. Best Wishes - Kimberley

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