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Tenpin - Wrexham Reviews 

124
TrustScore 4.5 out of 5

4.4

Unit B14, Eagles Meadow, Wrexham, LL13 8DG Wrexham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We love coming to Ten pin Wrexham with our residents! They are always really accommodating with our residents and understand our needs; We apologise every week as we have four or five residents each t... See more

Company replied

Rated 3 out of 5 stars

The bowling was fine, but the food service was poor. We waited over half an hour for our food, and paid more than £3 more for my husband to have a chicken burger and when my sons beef burger came out... See more

Company replied

Rated 4 out of 5 stars

Visited here on a Saturday afternoon. Bowling was very good. Got a lane booked online, wen arriving we were early, but the alley was available, straight away, so no waiting around. Looks great with n... See more

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Rated 5 out of 5 stars

We were on a trip from school ALL the staff were extremely helpful, alot of us had food and ot was all very enjoyable many thanks to all the team at Wrexham

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Unit B14, Eagles Meadow, Wrexham, LL13 8DG, Wrexham, United Kingdom

  • 0333 034 6100

4.4

Excellent

TrustScore 4.5 out of 5

124 reviews

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4.4

All reviews

(124)

10,178 reviews in the last 12 months

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Rated 5 out of 5 stars

We love coming to Ten pin Wrexham with…

We love coming to Ten pin Wrexham with our residents! They are always really accommodating with our residents and understand our needs; We apologise every week as we have four or five residents each time all paying cash separately and the staff are so understanding!

12 August 2026
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Reply from Tenpin - Wrexham

Hello Annie, Thank you for taking your time to leave us a great 5* review! We are so pleased to hear that you had a fantastic time at our Tenpin in Wrexham. We will pass your comments onto our team! We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Great bowling alley and very good…

Great bowling alley and very good prices too.

12 August 2026
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Reply from Tenpin - Wrexham

Hello Kimberley, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed the bowling at our Tenpin in Wrexham and found us good value for money too. We do hope to see you again very soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

A great tenpin venue!

A great tenpin venue!

We normally go to Tenpin in Rochdale.. but we were away for the weekend, and went to Wrexham.

We had a great night. A Mum, Grandma, 21 year old and 14 year old.. and we all loved it! Thank you.

8 August 2026
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Reply from Tenpin - Wrexham

Hello Karen,
Thank you for taking the time to leave a fantastic 5-star review of Tenpin Wrexham! We're so happy to hear that your family, across all generations, had such a great time bowling with us. We hope to welcome you all back again soon! All the best ~ Laura

Rated 5 out of 5 stars

Great price and really nice venue

Great price and really nice venue. Food and drink good. My son also loved the arcade aswell.

6 August 2026
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Reply from Tenpin - Wrexham

Hi James, thank you for your 5* review of Tenpin Wrexham! It's wonderful to hear how much fun your son had and how convenient you found the pricing. We look forward to welcoming you back again soon! Best wishes-Leila

Rated 3 out of 5 stars

Bowling was fun, food and service questionable

The bowling experience was fine no issues there. The issues arose when we ordered drinks on the app to be delivered to our lane. The wrong size drinks were brought which I had to take back and get replaced. Then after the bowling we decided to stay and have food which we ordered at the till. We ordered 3 curly fries with nachos cheese and they arrived without, so we returned them and asked for the cheese fries we ordered. We were then delivered the same, now going cold fries back with the nacho cheese, they were not nice and we left most of them. We would definitely go back for the bowling but not the food which i felt was not great and overpriced.

29 July 2026
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Reply from Tenpin - Wrexham

Hi Bev
Thank you for your feedback. We're glad to hear you enjoyed the bowling experience. We sincerely apologize for the issues you encountered with your drink order and the food, especially the curly fries. We understand your frustration and are sorry that the food did not meet your expectations. Best wishes - Clare

Rated 3 out of 5 stars

Disappointed with food

The bowling was fine, but the food service was poor. We waited over half an hour for our food, and paid more than £3 more for my husband to have a chicken burger and when my sons beef burger came out it was a bigger meal. Really not happy with this and didn't get much response when spoke to staff

30 July 2026
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Reply from Tenpin - Wrexham

Hi Helen
Thank you for taking the time to leave a review. We're sorry to hear that your experience with our food service was disappointing, particularly the long wait and the portion sizes. We appreciate your honest feedback and will ensure it is passed on to the relevant teams for review and improvement. Best wishes - Clare

Rated 5 out of 5 stars

Great service,

Great service,
Easy to set up the game.
Food was quick and hot and tasted good.

6 August 2026
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Reply from Tenpin - Wrexham

Hi Richard, thank you for the 5* rating of Tenpin Wrexham. We're so pleased to hear that you found it easy to set up your game and that you enjoyed our quick, hot, and tasty food. We look forward to welcoming you back again soon!
Take care,
Kirsty

Rated 5 out of 5 stars

Good value for money

Great party, and very good value for money

29 July 2026
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Reply from Tenpin - Wrexham

Hello Jo,
Thank you for taking the time to rate Tenpin Wrexham 5 stars. We are so pleased to hear you had a great party and found it to be excellent value. We hope to welcome you back again very soon for more fun! All the best ~ Laura

Rated 3 out of 5 stars

good activities but food is so bad for…

good activities but food is so bad for the price chicken burger comes with NOTHING other than the chicken bar staff are rude and talk to you like they don't want you there , prices are good games wise but food and staff wise it's a 2/10 hence the 3 star

29 July 2026
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Reply from Tenpin - Wrexham

Hello, thank you for taking the time to leave a review of Tenpin Wrexham. We're very sorry to hear that the food and the service from our bar staff did not meet your expectations. We appreciate your honest feedback and will ensure it is passed on to the relevant teams for review and improvement. In the meantime, we do hope you will give us another chance and we look forward to welcoming you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Love it every time that we come here and my family love it too.

29 July 2026
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Reply from Tenpin - Wrexham

Hi Jake, thank you for the amazing 5* review for Tenpin Wrexham! We're thrilled to hear that you had a fantastic experience and that you enjoy visiting with your family. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, lots to do & friendly,helpful staff.

24 July 2026
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Reply from Tenpin - Wrexham

Hi Adrian, thank you for the 5* review! We're thrilled to hear that you enjoyed the atmosphere and activities at Tenpin Wrexham. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Easy to book

Easy to book. Helpful staff.

29 July 2026
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Reply from Tenpin - Wrexham

Hi Hannah, thank you for the excellent 5* review for Tenpin Wrexham! It's great to hear that you found it easy to book and that our team provided a helpful service. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Enjoyed the experience

Enjoyed the experience, helpful staff

29 July 2026
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Reply from Tenpin - Wrexham

Hi Kath
Thank you for the fantastic 5-star rating! We are so pleased to hear that you enjoyed your experience and found our staff to be helpful. We hope to welcome you back again very soon for another great time. Best wishes - Clare

Rated 5 out of 5 stars

Excellent accommodating staff and great…

Excellent accommodating staff and great range of other things to do as well as reasonable pricing.

29 July 2026
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Reply from Tenpin - Wrexham

Hi John
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our team accommodating and enjoyed the variety of activities available at reasonable prices. We hope to welcome you back again soon for another great experience. Best wishes - Clare

Rated 2 out of 5 stars

I booked a party for my daughters 10th…

I booked a party for my daughters 10th birthday for her and friends between 10am and 12pm and half way through the second game the game was switched off which I thought was a bit unfair as they were all really excited playing and taking selfies on the screen. We spent over £30 in the arcade and I think for a birthday party they should have been allowed to finish the game. Fair enough if it had dragged on hours but to switch it iff bang on 12pm for 9–10 year olds is a unfair. Also “dancing” on the package was abysmal. One girl working and dancing with the children looked like she didnt want to be there at all. I even filmed it because it became funny how little effort was made. It said goodies in the package but there wasn’t anything given. The chips that came with the pizza were overcooked and hardly any of the children ate them. I wont be booking anyother party there which is sad as mu daughter was really looking forward to it

29 July 2026
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Reply from Tenpin - Wrexham

Hi Laura
We are very sorry to hear about your daughter's birthday party experience. We understand your frustration regarding the game being switched off, the dancing, the missing goodies, and the overcooked chips. We pride ourselves on excellent customer service, and we are disappointed this was not the case. Your feedback is extremely important to us, and we ask that you email the details to customer.feedback@tenpin.co.uk with the subject "Review - Wrexham". We can then reach out to you directly. Best wishes - Clare

Rated 5 out of 5 stars

School trip

We were on a trip from school ALL the staff were extremely helpful, alot of us had food and ot was all very enjoyable many thanks to all the team at Wrexham

7 July 2026
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Reply from Tenpin - Wrexham

Hi Claire, thank you so much for the excellent 5* review of Tenpin Wrexham! We are really pleased to hear you had a great visit and that all of the staff were extremely helpful. Our goal is to provide the best service to our customers, and we are ecstatic that we were able to make it happen for you here. Thanks again! Best wishes, Jade

Rated 5 out of 5 stars

Lovely staff

22 July 2026
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Reply from Tenpin - Wrexham

Hi Lucy, thank you so much for leaving such a great 5* review of Tenpin Wrexham! We are so happy you had a great time and found our team lovely and we hope to see you again soon for another 5* experience! Best wishes - Mel

Rated 5 out of 5 stars

Jess

Great birthday party experience for my daughter. Thank you!

14 July 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Jess, what a fabulous 5* review of Tenpin Wrexham! We are so pleased your daughter had the best time celebrating her birthday and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Enjoyable atmosphere

Enjoyable atmosphere, good kind staff
Loads of stuff to do

9 July 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Gethin, thank you for your 5* review of Tenpin Wrexham! It's wonderful to hear about the enjoyable atmosphere and our kind staff that you encountered at the venue. See you again soon! Best wishes-Leila

Rated 5 out of 5 stars

Excellent customer service very helpful…

Excellent customer service very helpful and friendly staff

1 July 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Gareth, thank you for the lovely 5* rating of Tenpin Wrexham. We are delighted to hear that you had a fun time and found the team provided great service. We hope to see you again soon for another 5* experience. Best wishes, Jade

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