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Tenpin - Wrexham Reviews 

126
TrustScore 4.5 out of 5

4.4

Unit B14, Eagles Meadow, Wrexham, LL13 8DG Wrexham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We love coming to Ten pin Wrexham with our residents! They are always really accommodating with our residents and understand our needs; We apologise every week as we have four or five residents each t... See more

Company replied

Rated 5 out of 5 stars

The kids really enjoyed it. Smaller kids enjoyed the arcades and the teenagers enjoyed the pool. Nice and clean and the staff were lovely. Had some food which was really nice. Would highly recommend... See more

Company replied

Rated 1 out of 5 stars

Ticket for food was not processed had to ask to get them to put it through 29 minutes later and then the panini ham was cold not even cooked and table was sticky and uncleaned having to wipe it ourse... See more

Company replied

Rated 5 out of 5 stars

We were on a trip from school ALL the staff were extremely helpful, alot of us had food and ot was all very enjoyable many thanks to all the team at Wrexham

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Unit B14, Eagles Meadow, Wrexham, LL13 8DG, Wrexham, United Kingdom

  • 0333 034 6100

4.4

Excellent

TrustScore 4.5 out of 5

126 reviews

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4.4

All reviews

(126)

10,350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The food was very poor

The food was very poor, and took a long time to come out. Bowling was fun, but otherwise the quality of food is not good compared to the price you pay.

15 March 2026
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Reply from Tenpin - Wrexham

Hello Michelle,
Thank you for taking the time to rate Tenpin Wrexham 2 stars. We appreciate your feedback and are sorry the food quality did not meet your expectations, especially considering the wait time. We'll address this to improve our guest experience. We hope your next experience is a 5 star visit. ~ Laura

Rated 4 out of 5 stars

The bowling was great fun

The bowling was great fun, the pool tables however are wonky, dont have enough space and need new cues.

14 March 2026
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Reply from Tenpin - Wrexham

Hi Nicolle
We're glad you enjoyed the bowling! We appreciate your feedback regarding the pool tables and will look into the issues you raised. Thanks for letting us know. Best wishes - Clare

Rated 5 out of 5 stars
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Reply from Tenpin - Wrexham

Hi there, thank you for the amazing 5* rating! We're delighted to hear that you enjoyed your visit to Tenpin Wrexham, and we can't wait to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Staff working are amazing

Staff working behind the bar were incredibly helpful and very nice.

27 February 2026
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Reply from Tenpin - Wrexham

Hi Sam, thank you so much for rating Tenpin Wrexham a fantastic 5 stars! We are pleased to hear you had an enjoyable visit. We hope to see you back again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

The staff are very helpful and can’t do…

The staff are very helpful and can’t do enough for you. Nice and clean. Only thing is a bit of a wait at the bar and if u playing bowling then everyone has to wait till u get back.

3 March 2026
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Reply from Tenpin - Wrexham

Hey Teri, thanks so much for rating Tenpin Wrexham a brilliant 5 stars! We are so pleased to hear that you had a great experience and that the team were super helpful. We will pass on your comments to the correct team for future improvements.
Take care,
Kirsty

Rated 1 out of 5 stars

Refused entry without adult

Booked for my son in advance. Door security told him and a friend they couldn’t enter without an adult.
No such thing mentioned on booking and he has been before without one. Afternoon ruined.

1 March 2026
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Reply from Tenpin - Wrexham

Hi Richard,

Thank you for your 1* review at Tenpin Wrexham! We are very sorry to hear your son was turned away at the door upon arrival. We will ensure this this is passed across to the correct team to make this more clear for future visits. If you would like for this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph

Rated 5 out of 5 stars
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Reply from Tenpin - Wrexham

Hi Rhys, thank you very much for this lovely 5* review of Tenpin Wrexham! We are so pleased to see you had a great time and found our booking process easy to use! We hope this means you will visit us again soon and we look forward to welcoming you back ! Best wishes - Mel

Rated 5 out of 5 stars

Easy booking and check in

Smooth online booking, clean facilities and smooth check in upon arrival.

20 February 2026
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Reply from Tenpin - Wrexham

Hello Claire, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Wrexham. We are so pleased to hear that you found our booking system easy to use. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Hey Niko it's your cousin roman let's…

Hey Niko it's your cousin roman let's go bowling

1 February 2026
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Reply from Tenpin - Wrexham

Hello, Thank you for taking your time to leave us some great feedback from your recent visit to our Tenpin in Wrexham. We are thrilled to hear that you had a great time with us. We do hope to see you again soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

Daughter had a great time catching up…

Daughter had a great time catching up with her friend while bowling.
Great venue.

19 February 2026
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Reply from Tenpin - Wrexham

Hi Cheryl, thank you for leaving Tenpin Wrexham a wonderful 5* rating. We are thrilled to hear your daughter and her friend had a great time with us recently and we hope to welcome them back again soon! Best wishes - Kaylee

Rated 1 out of 5 stars

I have sent an email and had no…

I have sent an email and had no response.
Was told I had to pay walk in price to add people to my lane that I booked online?? Was told you don’t do student discount when it says on your website you do and management was rude. Not a great experience tbh.

22 February 2026
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Reply from Tenpin - Wrexham

Hello Donna,
Thank you for getting in touch. We regret that you did not receive a response to your email. We are sorry you were disappointed to have to pay walk in prices for additions and Student discount only runs at certain times. We'll address this with our team to improve our service. Thanks for your feedback. All the best ~ Laura

Rated 5 out of 5 stars

Bowling

We spent a nice family time.
Nice place for family and friends.

19 February 2026
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Reply from Tenpin - Wrexham

Hi Nat
We're happy to hear that you had a nice family time at our place! We appreciate you sharing your experience with us. Best wishes - Clare

Rated 2 out of 5 stars

Sign up is at the bar so if someone…

Sign up is at the bar so if someone went to sign in someone could take their game whilst they are still waiting as you only have to press the tick to start a game I was sick as soon as I got home had a pepsi and it made my sick black.

16 February 2026
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Reply from Tenpin - Wrexham

Hi there
We appreciate you taking the time to share your experience. We're sorry to hear about the game sign-up confusion and your feeling unwell afterward. We'll look into the sign-up process and food safety. If you would like to discuss your visit please email customer.feedback@tenpin.co.uk with the details and the subject "Review - Wrexham" and someone will contact you. Best wishes - Clare

Rated 5 out of 5 stars

I made a mistake and booked the wrong day

I made a mistake and booked the wrong day. We turned up a day later and the response was, 'not a problem, we will get you on the lane as quick as possible'. To me that speaks for itself. Thank you staff member

16 February 2026
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Reply from Tenpin - Wrexham

Hello, thank you so much for the brilliant 5* review of Tenpin Wrexham! This is great to hear and we are so pleased you got to see how fab out team really are! We do hope you will visit us again soon and we can't wait to see you again for another 5* experience! Best wishes - Mel

Rated 4 out of 5 stars

Girl on reception was very helpful when…

Girl on reception was very helpful when I had to change my booking in Wrexham . She was so friendly and I was really happy

20 February 2026
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Reply from Tenpin - Wrexham

Hi Deb,

Thank you for your 4* review at Tenpin Wrexham! We are delighted you found the staff so friendly on your recent visit to us. We love to her all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great experience and fab value for…

Great experience and fab value for money. It would be great to see more activities being offered at the Wrexham tenpin as is offered at others. Food always great

16 February 2026
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Reply from Tenpin - Wrexham

Hello, thank you for this brilliant 5* review of Tenpin Wrexham! We are so pleased you had such a great time and found us good value for money and we can't wait to see you again soon for another 5* experience! Best wishes - Mel

Rated 5 out of 5 stars

We go here a lot and always have a…

We go here a lot and always have a great time

27 January 2026
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Reply from Tenpin - Wrexham

Hi Donna, thank you very much for the wonderful 5* review of Tenpin Wrexham! We are really pleased you visit us lots and always have a great time and we look forward to seeing you again soon for some more bowling fun! Best wishes - Mel

Rated 5 out of 5 stars

Good fun

Good fun. Cheaper on a Tuesday

5 January 2026
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Reply from Tenpin - Wrexham

Hey Sue, thank you for the lovely 5* rating of Tenpin Wrexham. We are thrilled to hear you had a fun time and got to take advantage of our Tuesday offer. Hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Great experience

Great experience! No queueing. Very well organised. Straight to lane , ordered drinks online that arrived quickly. Great atmosphere

31 January 2026
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Reply from Tenpin - Wrexham

Hi, thank you for the brilliant 5* rating and review of Tenpin Wrexham. We are pleased to hear that you had a great experience and enjoyed the atmosphere. We hope to see you again soon, for another fun time!
Take care,
Kirsty

Rated 5 out of 5 stars

Great place

Great place, fantastic staff, great food, food took time to arrive but was worth the wait

22 January 2026
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Reply from Tenpin - Wrexham

Hello Kirsty, Thank you for taking your time to leave us some great feedback from your recent visit to our Tenpin in Wrexham! We do hope to see you again soon. Many Thanks Kimberley

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