Ten Thousand Reviews 280

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the customer service, describing it as awful, unresponsive, and unhelpful, with issues like unaddressed inquiries and broken promises regarding shipping. People frequently encountered problems with their orders, including significant delays in shipping, items not arriving, and a lack of communication regarding order status. The delivery service was also a major point of contention, with complaints about slow shipping methods, extended delivery times, and packages going missing without resolution. However, some customers also noted issues with product quality, such as poor construction, items falling apart after a few washes, and fabric coming apart at the seams. Additionally, many found the sizing to be inconsistent and drastically off from what was advertised, leading to difficulties with fit and returns. Conversely, a small portion of people felt that the products were well-made, durable, and of high quality, with some even praising the gear as top-notch.

What people talk about most

Product

People report ambiguous experiences with product, with some reviewers genuinely liking items like the... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as abysmal, awful, and... See more

Order

Reviewers mention negative feedback about order fulfillment, with many reporting significant delays in... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the comfort and high quality... See more

Delivery service

Customers had negative experiences with delivery service, frequently reporting issues with lost or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible experience with this company. Purchased my first pair of interval shorts from them. I went for a light run and they kept moving down the wasit line whoch caused bad chafing. I reache... See more

Rated 1 out of 5 stars

Ten Thousand clothing is average and the SIZING IS ABSOLUTELY ALL OVER THE BOARD.!!!TERRIBLE CRAFTSMANSHIP OF PRODUCTS!!! If you are looking for casual and athletic apparel stay far away from Ten Thou... See more

Rated 1 out of 5 stars

The gear is top notch - interval shorts are the best for working out. You pay high premiums for the gear but the company uses the lowest/slowest possible shipping policy - like DHL to USPS and I've be... See more

Rated 1 out of 5 stars

Love the shorts, hate the customer service, and apparently I'm not alone. I've been waiting a full month for my order to ship. No order updates, no responses to my inquiry emails or the text number pr... See more


Company details

  1. Men's clothes shop

Written by the company

Training essentials optimized for you and your workout. #betterthanyesterday


Contact info

1.4

Bad

TrustScore 1.5 out of 5

280 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Shopping and shipping is great

Shopping and shipping is great. Customer service amazing. I’ve had two pairs of Set shorts now though and both have seams that are coming apart. First pair was replaced by the company and the second pair is coming apart now too. Otherwise everything is fantastic but my experience with this particular product hasn’t been great

6 November 2022
Rated 5 out of 5 stars

Answered all questions quickly

Answered all questions quickly. Items are all very high quality. Shipping is super fast. I once had received a shirt and only later to rip it a little. They were glad to replace it. Will be a repeat customer.

27 October 2022
Rated 5 out of 5 stars

Great brand

Great brand, quality, and mission. They focus on what they do best and execute it very well. Great firm across the board.

2 November 2022
Rated 5 out of 5 stars

My favorite training shorts.

My favorite training shorts super stretchy, super soft. Super durable. The liner is very comfortable compared to others. Also customer service is great with ten thousand.

6 November 2022
Rated 5 out of 5 stars

Your team is amazing

Your team is amazing - great communication on product availability - product is as advertised- I’m a big fan and can’t tell enough people about Ten Thousand

14 October 2022
Rated 5 out of 5 stars

Awesome product, awesome staff!

Customer service response is very fast! Staff is very respectful, informative and nice. I had a visa gift card I wanted to use on the site. I couldn’t use it, I reached out to the customer service department. I learned you buy a ten.thousand gift card from their site with the visa gift card then use the ten.thousand gift card from their site to buy the product. Very helpful!

1 August 2022
Rated 5 out of 5 stars

Ten Thousand is a trustworthy company

Ten Thousand is a great company not only because of their extremely high quality products at great prices versus the competition, but also because of their superb customer service. In the rare instance when I have had an issue, they have resolved the issue immediately. This is a trustworthy company that I will buy from again and again.

6 November 2022

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