TeraBox Reviews 

191
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

It's rubbish I paid for premium but although it logs me in via the pc and occasionally shows every once I can get it to show I have the premium account I paid the year up front. Frustratingly the exac... See more

Rated 1 out of 5 stars

Full of ads its a pure scam you need to give all permissions so they can collect all uour personal data photos, contacts, videos etc.. its a chinese funded company india needs to ban it please do r... See more

Company replied

Rated 1 out of 5 stars

The worst cloud storage experience I've ever had. Their abusive business model is to make unsuspecting users to upload their files onto the 1TB "free" storage, while serving you ads and offering zero... See more

Rated 1 out of 5 stars

I spent a week trying to upload my archive both from my desktop via their web browser and via AirExplorer from my Google Drive. In both cases I am constantly seeing missing files and system errors. It... See more

Company replied

Company details

  1. Cloud storage service

Written by the company

TeraBox is a high-capacity cloud storage service designed for individuals. We are committed to providing users with a secure and convenient storage solution, offering 1TB (1024GB) of free storage space. We strive to continuously improve user experience and satisfaction, and aim to become the most popular brand in cloud storage.


Contact info

1.8

Poor

TrustScore 2 out of 5

191 reviews

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1.8

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(191)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

Uploading big files won't work

I bought premium, unfortunately it only gives me error for my files above 80gb's.
It says the file has changed and the uploading has failed. I can garantee you that I have tried anything.
I also contacted support but no reply from them yet.
I searched on the website if I could cancel my premium subscription after 1 day of using it, but they say they don't do refunds. Terrible.

26 March 2025
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user, we sincerely appreciate your message, and we deeply regret any inconvenience caused. If you have suggestions or issues, please feel free to email us at abby@terabox.com. Our customer service specialist will contact you to resolve the issue further. Your understanding and cooperation mean a lot to us.

Rated 4 out of 5 stars

Premium version of TeraBox…

Bought the premium version of TeraBox to try it versus google drive. I have been pleasantly surprised in how easy it has been to use it. Works well on iOS and Windows PC. Uploads and downloads are quick. Only negative is that there seems to be no integration with Microsoft office. Maybe that is coming soon ??

14 March 2025
Unprompted review
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Reply from TeraBox

Dear TeraBox user, thank you very much for your comments. If you encounter problems when using the product, or want to give feedback on your use, feel free to email abby@terabox.com at any time so that we can invite you our feedback group. Thank you again for your kind comments.

Rated 1 out of 5 stars

Actually this app don't deserve a one…

Actually this app don't deserve a one star it deserves a uninstallment, such a shit app🤮🤮🤮 full of adds and extra stuff, what is your use ? For watching add or what. Waste of time !! Such a disgusting 🤬🤬🤬🤬🤬🤬

15 March 2025
Unprompted review
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Reply from TeraBox

Dear user, we sincerely appreciate your message, and we deeply regret any inconvenience caused. If you have suggestions or issues, please feel free to email us at abby@terabox.com. Our customer service specialist will contact you to resolve the issue further. Your understanding and cooperation mean a lot to us.

Rated 1 out of 5 stars

A scam.

A scam.

I was promised 1000 GB for free.
I only to 10 GB.

It was'nt possible to delete the account form the web interface. Their support required that i installed their app to delete the account (!!). The app locked displaying an add.

Suddenly it had become possible to delete the account from the web interface. I'm out.

Avoid.

12 March 2025
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user, we sincerely appreciate your message, and we deeply regret any inconvenience caused. If you have suggestions or issues, please feel free to email us at abby@terabox.com. Our customer service specialist will contact you to resolve the issue further. Your understanding and cooperation mean a lot to us.

Rated 1 out of 5 stars

A joke…by despos

Bwahahahahahahahahahahahahahahahahahahahahahaha what a joke.

Free 1tb for NON VIDEO files only....

You can now gauge how deceptive and low can such so called companies go.
1tb for non video files is like 50years of HD photographs plus document files and still you'll save space.

Not recommended AT ALL.

3 March 2025
Unprompted review
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Reply from TeraBox

Dear user, we sincerely appreciate your message, and we deeply regret any inconvenience caused. If you have suggestions or issues, please feel free to email us at abby@terabox.com. Our customer service specialist will contact you to resolve the issue further. Your understanding and cooperation mean a lot to us.

Rated 1 out of 5 stars

I purchased terabox subscription and…

I purchased terabox subscription and pay money 🤑 but not received premium membership. I lost my payment what m I do ?????????

1 March 2025
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user, we sincerely appreciate your message, and we deeply regret any inconvenience caused. If you have suggestions or issues, please feel free to email us at abby@terabox.com. Our customer service specialist will contact you to resolve the issue further. Your understanding and cooperation mean a lot to us.

Rated 1 out of 5 stars

Dont use Terabox!

Dont use Terabox!, i have a Premium account and for more than a week I can't access my account with all my work documents. i have been trying to contact Terabox and they dont have a costumer service contact, i found one in google but they do not replay the emails, so i LOST all my documents, and i have a premium account!!! so do not use it,use other apps, its my recommendation.

15 February 2025
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user,
We sincerely appreciate your message, and we deeply regret any inconvenience caused. If you have suggestions or issues, please feel free to email us at abby@terabox.com. Our customer service specialist will contact you to resolve the issue further. Your understanding and cooperation mean a lot to us.

Rated 2 out of 5 stars

terabox has been frustrating to use

terabox. has been a nightmare to use uploaded files and somehow iam unable to see those files on my phone, i keep getting pop up ads to sign up for premium when i already paid for monthly subscription , the help section is not helpful on getting informatiom on trying to get my accounts to sync. frustrated and not wasting anymore time trying to find a solution to no avail.

7 January 2025
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user, we sincerely appreciate your message, and we deeply regret any inconvenience caused. If you have suggestions or issues, please feel free to email us at abby@terabox.com. Our customer service specialist will contact you to resolve the issue further. Your understanding and cooperation mean a lot to us.

Rated 1 out of 5 stars

I can confirm the shady scam.

I can confirm the shady scam.
uploaded some files and its says there are no files.
website is buggy. if you click anywhere on the page while uploading. you will lose sight of the upload process.
its confusing to navigate. Can tell the whole purpose is to take to the premium link. here is how they do it. when you click on the premium you will first see a nice looking fake ( free current plan =1tb) and beside it the other options for premium starts from 2tb.
the trick is they have two tabs on top ( premium, and storage) if you click on storage they will reveal the real price for 1TB which is $19.99. even if that price is good I wouldn't buy it from them.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Love it

1TB of storage is unbeatable

6 September 2024
TeraBox logo

Reply from TeraBox

Dear TeraBox user, thank you very much for your comments. If you encounter problems when using the product, or want to give feedback on your use, feel free to email abby@terabox.com at any time so that we can invite you our feedback group. Thank you again for your kind comments.

Rated 3 out of 5 stars

Fake Advertisement - Only 10GB

They advertise free 1TB but once you register an account, they only provide 10GB with tons of ads.

EDIT: Basically you want to force users to install the app on their phone to be able to get the 1TB. Most likely to sell their data to all the partners you have. Fair enough. Just a very sketchy way of doing things, although I understand providing 1TB free cloud space is hard to sustain in the long term. "Problem" solved on my end after going through the instructions. Needless to say I immediately uninstalled the app from my device afterwards.

18 December 2024
Unprompted review
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Reply from TeraBox

Dear User,

We have received your feedback, and we appreciate your thoughts. In fact, TeraBox does not generate revenue by selling user data. Instead, we rely on ads and memberships. I understand that you may find the presence of ads or the subscription fee unsatisfactory, but please know that these sources of income are essential for maintaining our basic operations and covering server storage costs, which are part of every cloud storage service.

We believe our membership pricing is highly competitive. To reiterate, we do not sell user data for revenue. Our security standards comply with the laws of Japan and many other countries, and we have obtained three ISO certifications. Additionally, we have over 320 million users and have been operating smoothly for nearly four years.

Regarding the need to download the app, this allows us to better manage and store your data. You can also access your files through the web, just like with Google Drive or Dropbox.

If you have any further concerns, please feel free to reach out to us at abby@terabox.com. We’re always here to help.

Rated 1 out of 5 stars

I have a question that is terabox free…

I have a question that is terabox free or i should pay after 1 month please tell me ?

4 December 2024
Unprompted review
TeraBox logo

Reply from TeraBox

We sincerely appreciate your message, and we deeply regret any inconvenience caused. If you have suggestions or issues, please feel free to email us at abby@terabox.com. Our customer service specialist will contact you to resolve the issue further. Your understanding and cooperation mean a lot to us.

Rated 1 out of 5 stars

They scam at users.

They scam at users.
They advertise to support 1TB free clouding storage service, but they require to buy premium from 20GB.
Scam advertising.

29 November 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user,

Thank you for contacting us! We suggest you follow these steps to get 1TB of space:

Click on the profile picture in the top left corner of the homepage to enter the personal center - Click on "Space Management" (on the right side of space usage) at the top right of the page - Click on the "Upgrade" button below.

At the same time, you can refer to this video for more details, link: https://youtu.be/ffZ8AchXdzE

If you encounter any difficulties or if the issue persists, please feel free to contact our customer support team at abby@terabox.com.

Best,

TeraBox Support Team

Rated 5 out of 5 stars

I have had nothing but good experiences…

I have had nothing but good experiences with this app on both android and Windows 10

27 November 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Thank you very much for your comments. If you encounter problems when using the product, or want to give feedback on your use, feel free to email abby@terabox.com at any time. Thank you again for your kind comments.

Rated 5 out of 5 stars

Love it

The cloud storage space provided by TeraBox is the most generous free option available. So, I made the decision to upgrade to Premium in order to take advantage of the HD quality and faster speeds.

However, I had a problem logging in on the Android app. It was my own fault though, for forgetting which method I used to register (email, Facebook, Google login, etc.). So, while trying to login to my Premium account, I ended up accidentally creating a couple of new accounts. I emailed support and they got back to me in 3 days and resolved the issue right then and there.

Apart from that minor inconvenience, my experience with TeraBox has been positive. I highly recommend, especially if you're tired of Google Photos 15GB limit.

16 November 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Thank you very much for your comments. If you encounter problems when using the product, or want to give feedback on your use, feel free to email abby@terabox.com at any time again. Thank you again for your kind comments.

Rated 5 out of 5 stars

It's weird seeing how good the Terabox is.

I am very skeptical when I see 1TB for free. I pay for google drive and Proton Drive. So I try the Paid version which is less than $2 per month in Indonesia. It's insane how cheap it is. The upload speed is very fast comparing it to Gdrive and Proton Drive. I Back UP 3700 Files with a total of 60GB of data with only one problem. Which is sometimes the upload stop itself but I can press it to make it continue. I use Cryptomator so all my private files are encrypted and unreadable even if the company read my files (which they say they do not). For $2 per month and 2 TB it's a no brainer to not use this as a paying user. As a free user, the mobile app is unusable because of the ads. But I agree with this method, I mean it is a cloud storage. Why do people think Terabox need to give you 1TB for free? It's a business that need money to run it. Ignore the negative review because I do in depth research into Terabox. The server is indeed in Japan which means the tech they use is serious tech. But the back end app developer is from china mainland. So if you are like me, I highly suggest you to use Cryptomator (it's free encryption for cloud storage). So even if the chinesse goverment see my file, they cannot read it because it is encrypted on my side (even the name is encrypted).

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Cloud Storage Solution!

TeraBox has been an absolute game-changer for me! The generous free storage allowance makes it incredibly easy to store all my files, photos, and videos without constantly worrying about running out of space. The user interface is clean and intuitive, making uploads, downloads, and sharing a breeze. What I love most is the speed – files sync quickly, and accessing them from any device is seamless. Plus, their security features give me peace of mind that my data is safe. Highly recommend TeraBox for anyone looking for reliable and efficient cloud storage!

22 September 2024
Unprompted review
Rated 1 out of 5 stars

A Perfect opposite of [Great Work]

To be honest the 1TB space is good.
But why they lower the video size limit to 50MB?
It's ridiculous, Actions that insult the users!!

25 September 2024
Unprompted review
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Reply from TeraBox

Dear user,

Upon reviewing the issue, we discovered that it was a service description error, which we are currently working to correct. In reality, TeraBox does not impose a 50MB size limit. We apologize for any inconvenience this may have caused.

If you have suggestions or issues, please feel free to email us at abby@terabox.com. Our customer service specialist will contact you to resolve the issue further. Your understanding and cooperation mean a lot to us.

TeraBox Support Team

Rated 1 out of 5 stars

Why did my upload/download fail?

18 September 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user, we sincerely appreciate your message, and we deeply regret any inconvenience caused. If you have suggestions or issues, please feel free to email us at abby@terabox.com. Our customer service specialist will contact you to resolve the issue further. Your understanding and cooperation mean a lot to us.

Rated 5 out of 5 stars

Don't think about others reviews

Don't think about others reviews, first use it and your data is safe of course.Also It's a cloud storage so we need to give them permission no worries.The Best part is we can earn from this platform.Keep Going

13 September 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear TeraBox user, thank you very much for your comments. If you encounter problems when using the product, or want to give feedback on your use, feel free to email abby@terabox.com at any time. Thank you again for your kind comments.

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