Terra's Kitchen Reviews 

476
•
TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

There isn't a lot of variety. We've had a lot of issues with delivery not being on time to Terra's Kitchen would cancel our order completely. Then scheduling pick up has been a nightmare. The carrier... See more

Company replied

Rated 3 out of 5 stars

Our experience started off great, however, over time we began to see a decline in the quality of food. The menu has fewer new and exciting vegetarian/pescatarian options and as a result we have opted... See more

Company replied

Rated 3 out of 5 stars

I am happy with the food and delivery. They now require 100 purchase to qualify for free shipping which was not previously the case. Being the only one to eat Terra's Kitchen, $100 per week is too muc... See more

Company replied

Rated 3 out of 5 stars

The food is good and most of the recipes we have tried have been very tasty - a few have been bland. We recipes changed/ were added a bit more frequently. We have had some challenges with the way the... See more

Company replied

Company details

  1. Online Food Ordering Service
  2. also in
  3. Food products supplier

Information provided by various external sources

Terra's Kitchen is a meal-kit service that delivers fresh-prepped ingredients to make meals in 15-30 minutes. Skip the store and put the knife away; our washed and chopped seasonal ingredients and easy to follow recipe cards make cooking fun again.


Contact info

3.1

Average

TrustScore 3 out of 5

476 reviews

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3.1

All reviews

(476)

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Rated 5 out of 5 stars

I love recommending Terra’s delicious and creative meals

I love recommending Terra’s delicious and creative meals to all my friends. The prep work is minimal,love that all the veggies are already chopped and seasonings included and packaged and ready to go. To be able to have a fantastic dinner ready in 30 minutes is life changing!

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Kelly,

This just made our day. We love hearing what YOU love. Thank you!

Rated 5 out of 5 stars

Five months of using TK and love it!

I have been using TK for about 5 months now and I love the service. Easy to follow directions and the outcome is consistently delicious even for my very picky eater. There is almost NO waste in packaging material and the plastic containers are all recyclable. This makes them stand apart from others I’ve tried. I highly recommend. Also check out the app it’s pretty good but wish you could select more than one meal at a time.

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Michael,

We really appreciate your review. We want to bring the best service to you every time. Thank you!

Rated 5 out of 5 stars

Menus are unbelievable

Menus are unbelievable. Prep time is just as noted on meal placard. Freshness of all products meats. Fish. Vegetables and fruits are exceptional. Shipment process is user friendly. Enjoy the service and meals vet much. Thanks

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Phyllis,

Thank you so much for the feedback! We cant wait to share it with our team!

Rated 4 out of 5 stars

Terra's Kitchen is great

Terra's Kitchen is great. The only reason I don't give 5 stars is because sometimes the weeks worth of food doesn't stay fresh enough for a whole week. Some items would keep longer if NOT chopped already.

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Leslie,

Thank you so much! Feedback like this is so appreciated as we grow

Rated 4 out of 5 stars

Excellent concept

Excellent concept, but limited new menu options each week. We love the preparation being done and the number of overall options is excellent. However, new options are too few and, after a few deliveries, I find myself wishing for new choices. Ideally, Tara's Kitchen would follow its rivals and do about 8 new menu options per week, while keeping a large selection of existing options overall.

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

Thank you so much for the feedback Taylor! We will definitely work to make this happen. We certainly appreciate you taking the time to provide this feedback.

Rated 4 out of 5 stars

Love the service

Love the service! Prechopped food is great making for convenient, 30 min meals. Have enjoyed every single recipe I’ve tried so far but would like to see more diverse recipe options ( hence the 4 stars instead of 5)

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

Thank you for the feedback! We are working to make this happen!

Rated 4 out of 5 stars

Excellent service!

Excellent service. We have tried 3 other meal prep services and this is the one my daughter likes the best. I really appreciate the delivery system since I don’t like contributing extra packaging pollution to the world. I now have my kids each cooking dinner once a week. The freshness can slightly be off but that’s a trade off with the convenience of precut ingredients.

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Christine,

Thank you so much! Feedback like this is so appreciated as we grow

Rated 4 out of 5 stars

Love the food and customer service

Love the food and customer service. Have twice had boxes not arrive in time and they refunded $ but is a bit frustrating as means need to find time to now shop as there isn't food to cook.

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

Thank you Suzanne for taking the time to provide us feedback, we are diligently working to improve!

Rated 5 out of 5 stars

Love that most dishes are mostly prepped!

Love that most dishes are mostly prepped, making meal time quick! Food comes in easy to read, easy to open packages. There is a good variety of dishes and I like that I can choose to repeat some of favorite meals weekly or as often as I like. I noticed that they are always adding new dishes to try. I love the addition of snacks and side salads/dishes for other meals!

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Melissa,

This just made our day. We love hearing what YOU love. Thank you!

Rated 3 out of 5 stars

Inflexible Delivery Dates and Food shelf life

Initially I really liked TK (and to be fair I am still using them so they haven't driven me away). So why am I only giving three stars?

Two things are pushing me away from this service and have me looking to test out other services.

1) Delivery dates. This is a big one for me. They only have a couple options in my area and they are close to or on the weekend. I tend to go out on weekends or if I am home I have time to prep a meal I shop for myself. So getting my food Thursday is not ideal. (and this leads in to my second issue).

2) The freshness of the food items seems to have declined over the time I've been using the service. I look at this as a means to buy three meals to spread throughout the week. However if I wait four or five days to cook one of the meals the produce is often no longer appealing. Whereas if I personally went to the store and selected the same type of produce it would still be fresh that many days later.

On the plus side the recipes I've tried have been very good, the reusable deliver container is nice and seems to work well. They do have a decent selection of recipes.

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

Hi James,

We appreciate your feedback and will take this back to the team. Thank you!

Rated 5 out of 5 stars

Food is almost always outstanding

Food is almost always outstanding. Preparation not difficult. Delivery system works well. Very happy with the experience.

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Kenneth,

So happy to hear you have been so happy with your Terra's Kitchen meals.

Thank you,

Rated 5 out of 5 stars

I recommend Terra's Kitchen

I've been a customer of Terra's Kitchen for over two years now. I started out ordering just the dinner recipes which we love and now I also order many of the snack options like bars, soups and juices and I also do my own meal prep recipes using the protein and awesome side options. My favorites are the asparagus and sweet potatoes that are already washed and ready to cook. The meats and vegetables are always fresh and they've taken care of me when I had an issue with something. I'm a busy wife and mother of three kids so I am so excited when my delivery shows up and I don't have to go to the grocery store.

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Jennifer!

We are so glad to hear you are enjoying your Terra's Kitchen meals!

Thank you,

Rated 1 out of 5 stars

I have not gotten 3 of my last …

I have not gotten 3 of my last deliveries. I have contact support and still have not heard back on the issue. We love the food and the service, but If this doesn't get resolved in a week I will cancel my subscription and go elsewhere.

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

Robert,
Very sorry for the frustration - our Terra's Kitchen Team is in review with your account at this time. Good news - I see an order is arriving on 1/18.

Again - Thank you for your patience.

Rated 4 out of 5 stars

Good selection and excellent taste

The dinners are really tasty and fresh with excellent selections every week. I love the reusable container, and the way everything is packaged there is very little waste. The only reason I gave 4 stars instead of 5 - often when I order side salads they don’t keep more than a day or two, which is disappointing.

17 January 2018
Unprompted review
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Reply from Terra's Kitchen

JB, Thank you for the lovely comments. We appreciate the salad info and will have our Terra's Kitchen Team review.

Rated 1 out of 5 stars

My first time ordering from Terra’s …

My first time ordering from Terra’s kitchen, my first delivery never arrived. I was sent an email to confirm that my delivery would arrive on Saturday anytime between 12-8pm. I was planning on making one of the dinners that night. Instead I ended up having to go grocery shopping on the busiest day of the week. This was what I was trying to avoid in the first place. I was not given a notification that my shipment was delayed and I was basically left in the dark about where my food may be. The fact that there is no communication regarding this matter is very disturbing. There wasn’t even any shipping information online that you can track for yourself.

Another major issue with this company is that there is no contact phone number. If you have any questions or want to get in contact someone, it is all done through email. I’m very disappointed. I was really looking forward to using Terra’s kitchen as they are the only company that pre chops their ingredients and sent their ingredients in the most eco friendly manner. Now I I’m concerned about is if I will even get the food I had ordered.

7 January 2018
Unprompted review
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Reply from Terra's Kitchen

Leonluca89 , we do our best to avoid circumstances like this. Please accept our apologies; we definitely don't want our customers to have a bad experience. We hope that you'll give us another chance!

Terra's Kitchen Team

Rated 1 out of 5 stars

A very bad experience

I really wanted this to work out as their low calorie option appealed to me. However, the first week I was to get my delivery it never arrived. I was not contacted about it which is upsetting as my meal for that evening was to come from the delivery.

The second week the same thing happened. Once again I did not receive a head's up and no attempt was made by Terra's Kitchen to help me feel better about their company. No apology, just a refund.

There is no phone number to call and all correspondence is done through email. This is not how you run a business.

4 January 2018
Unprompted review
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Reply from Terra's Kitchen

Maura, we do our best to avoid circumstances like this. Please accept our apologies; we are going to look into this right away.

Terra's Kitchen

Rated 5 out of 5 stars

I love it!

Excellent quality. Relatively easy to prepare. Has definitely expanded my dinner repertoire!

12 November 2017
Unprompted review
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Reply from Terra's Kitchen

Kalina - Thanks so much for the compliments!!

Rated 5 out of 5 stars

Stupendous!

I love the ease of the process and the food is delicious!

7 November 2017
Unprompted review
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Reply from Terra's Kitchen

Thanks Stella for the compliments! We're very happy you're enjoying TK

Rated 4 out of 5 stars

Although Terra's staff has been great …

Although Terra's staff has been great at offering "store credits" when ingredients are not available or not up to standard, this happens far too often to permit 5 stars. Also, please improve upon the basil, all but one time (for different recipes and salads) it has arrived brown and slimy.

5 November 2017
Unprompted review
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Reply from Terra's Kitchen

Carbo,

We appreciate your feedback and will take this back to our Terra's Kitchen Team. Thank you!

Rated 4 out of 5 stars

This service has been a good match for …

This service has been a good match for us at a busy time in our lives. We are eating more variety and healthier meals because of it. It is more expensive than I would like, but I would not be able to make these meals myself right now so it is worth it. We are enjoying new flavors, fresh herbs, and new cooking techniques. Even my husband enjoys cooking with the easy to follow recipes and pre-prepared ingredients. Great quality food items. Very healthy too - use of fats is rare, traded out in favor of herbs and spices. Pre-punched recipe cards allow one to shop and make these at home in the future (when I have time again!). I love the delivery of "the vessel" - my food is fresh and cold when it arrives. Customer service is excellent - the one time I had an issue it was resolved immediately and I was given a gift certificate as well.

4 November 2017
Unprompted review
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Reply from Terra's Kitchen

Pamela,
Wow! This just made our day. We love hearing what YOU love. Thank you!

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