Tesla Reviews 

Horrendous experience and tremendously let down at the last minute when ordering a new car. Car ordered 2 months ago.

Collection was 2 days away when we were told that Tesla employees had entered the wrong date of birth for my wife. Tesla insisted a new order had to be regenerated at an additional £1,200 cost to us. We were told that there was no manager available to speak to us and that the manager would call us back ‘if he felt like it’.

Initially we had thought automation was the tail wagging the dog as everything goes through the app.

Went to the Glasgow Tesla centre where we met a very arrogant female manger who shrugged her shoulders and told us we were but one of thousands of customers and there was nothing they were willing do to help. I left speechless. Certainly don’t want a car from a company who engages with paying customers like that. It would have been our 3rd Tesla.

I have placed a FOI request which has never been acknowledged or replied to via their privacy email address

Be aware, all friendly when selling cars but the minute something goes wrong, they become distant, evasive and show a complete lack of accountability.

Went to BMW in Hamilton. Told them the story and they sourced a brand new car which I collect tomorrow.

The scene from Pretty Woman comes to mind. Still astounded by how bad Tesla were and impressed at how good BMW were.

Tesla Service and Lease Experience (Buyer Beware)
I purchased a Tesla Model Y in July 2024 and began having problems with the radio and navigation system almost from the start. The entertainment system would work intermittently—sometimes for days, then suddenly stop working. The navigation would also cut out without warning, making the car unreliable and frustrating to drive, especially on longer trips.
I brought the car in for service multiple times, and Tesla’s own engineers confirmed the issues with the entertainment connectivity and navigation. At one point, the service center supervisor recommended that Tesla buy out my lease because the problems could not be resolved, but Tesla corporate refused to approve the lease buyout.
Despite this, Tesla has still been unable to permanently fix the entertainment system or the navigation. I have continued paying full lease payments every month for a vehicle whose core features are not functioning reliably. The lack of resolution, combined with Tesla’s refusal to buy out the lease, has left me feeling that the company has not taken proper responsibility for a defective product that they cannot repair.
Buyer beware: Tesla’s technology and service may not live up to the marketing. If you are leasing, be aware that Tesla may refuse to buy out your lease even when repeated repairs fail to fix clear, verified problems. Consider this carefully before purchasing/leasing a TESLA

Tesla clearly create these cars to extract as much money as they can from you. I am being quoted over £400 to fix premium connectivity, which iI purchased aT the date of purchase. Its ridiculous.

I have bought many cars over my lifetime, and my experience with Tesla has been by far the worst. Had I known this, I would never have purchased one, despite the car itself being excellent. The lack of accountability, poor app experience, and appalling customer service mean I would not consider Tesla again.

The issues began in Oct 2025 when I ordered a Model Y with a £2K offer. Due to app messaging problems, I missed key information needed for delivery—there were no calls or emails, just unclear app instructions. As a result, my car was allocated to someone else, forcing me to restart the process in Jan 2026 and lose the £2K offer.

Finance through Blackhorse was initially approved, but delivery dates were then moved five times without explanation. Just two working days before collection, Blackhorse withdrew finance without reason. I was redirected to Santander, where approval took days of constant chasing, despite being told it would be quick. Tesla’s delivery advisors were unhelpful and lacked basic communication skills.

Throughout, I received repeated automated warnings that my car would be reassigned if deadlines weren’t met, yet Tesla provided no proactive support. The app was unreliable for document uploads, and coordination between Tesla and Santander was poor. I had to manage the entire process myself, including chasing both sides.

Even after finance approval and payment of the deposit, Tesla continued to request proof and issued conflicting updates, including messages saying there were still issues after confirming everything was complete.

Overall, the experience was extremely frustrating and time-consuming. I would not recommend buying a Tesla—especially if financing—as the customer experience falls far below what you should expect for such a significant purchase.

My tesla wall charger will not connect to my car. I had a similar problem a year ago and Tesla managed to resolve it remotely.
This time around Tesla have told me that the charger is faulty and needs to be replaced. They will check if it is still under warranty and, if so, will send a replacement.
I will have to pay to have this installed and then request payment from Tesla.
I raised the charging issue in January and after various emails and phone calls was told the issue had been passed to their Charging department and they would answer within 6 weeks!
I am now waiting to hear back regarding if it is covered by the warranty and when they will send a replacement. The charger was under warranty when I raised the issue but is now out of warranty as Tesla are taking so long to resolve the problem.
I haven't been able to fast charge my car at home for nearly 3 months.
This is poor customer service.

I visited the Bristol Patchway showroom a few times recently. The advisors were great – helpful, respectful, and quick to organize well-run test drives. The drive with the AWD Premium Model Y was genuinely excellent and left a very positive impression. The local Bristol experience easily deserves 5 stars.
On the other hand, the online chat and email communication from Tesla has been almost non-existent and deeply disappointing. I ordered a Model Y Premium AWD in early February. The delivery window first moved from April/May to mid-March, then suddenly jumped to 5-28 June with zero prior notice or explanation. Despite multiple polite reminders via online chat and email, I have received no written reply at all – not even a simple “we are looking into it” apart from some automated messages.
Delivery windows have changed several times without any reasoning. When things are easy they respond, but when a bit challenging questions arise they seem reluctant to put anything in writing and appear to be avoiding answers. For example, they have not confirmed that my original order’s T&Cs – including the trade-in option of my old vehicle, the £3,750 bonus, and the 0% APR PCP deal for 4 years – will remain fully valid indefinitely ,as the entire delay is completely out of my control. In my previous experience with other car brands, they would have proactively offered similar alternatives (e.g. a different colour, wheels, or ex-demo/showroom vehicle) while keeping the same or very similar terms. Instead, Tesla has left me in doubt, which is steadily eroding my trust.
This lack of respect in written communication has left me so frustrated that, although I still prefer Tesla, I sometimes become uncertain whether I want the car at all. How can I trust them later if any problems arise after delivery when they cannot even provide basic updates or confirmations now?
They probably have many orders right now and business is booming, but ignoring customers like this is not a sustainable long-term approach. If delivery dates are this unreliable and customers feel abandoned during the ordering process, what happens later during service, warranty issues, or any problems?
The Bristol team and the Model Y itself would easily earn a high score. It is about the appalling written communication resulting in uncertainty, mistrust that forces the overall rating low.
I’ll update this review once I finally have the car… or if I decide to look elsewhere.

What an absolute joke trying to buy a new Model3 through the app.
Been waiting 2 days for the part ex figure, even though they gave me this against a different car 2 days earlier…what’s changed??
Black Horse finance crashes constantly and I’ve tried at least a dozen times. So I can’t proceed any further in the process until this is completed.
It takes about half an hour to get through to Tesla and that’s a waste of time.
I can’t tell you how absolutely frustrated I am.
I’m seriously reconsidering my choice 😮‍💨😢
I have to collect this car in the next day or two or I lose it…and it’s a 4-5 hour journey each way. Do Tesla think I have nothing better to do with my time but wait around for them!!!

I recently purchased a Tesla Model 3 Long Range in Poland (Katowice delivery center), and unfortunately my experience after the purchase has been very disappointing.

While the car itself is excellent, the overall customer experience does not match the premium brand Tesla presents.

My delivery was delayed and rescheduled twice, which already created frustration. Communication during that time was inconsistent and unclear.

What is most concerning is the clear difference in customer support before and after payment. Before completing the purchase, the communication was responsive and helpful. However, once the payment was made, the level of support dropped significantly.

Post-sale support has been slow, difficult to access, and overall unsatisfactory.

Additionally, my purchase happened just before Tesla introduced a price adjustment (Tesla Bonus), which resulted in customers receiving significantly better financial conditions for the same vehicle shortly after. Despite explaining this situation, no meaningful solution or goodwill gesture has been offered.

As a customer, this creates a sense of unfair treatment and lack of transparency.

I hope Tesla improves its customer experience in Poland, especially in terms of communication, post-sale support, and consistency in how customers are treated.

At this stage, I would advise potential buyers to carefully consider the timing of their purchase and the level of support they can expect after payment.

If I could give Tesla UK a zero, I probably would. Even a one star is a bit too much. We are in the process of buying a car through the Tesla Cambridge branch. Directed to the app, we followed all the instructions based on calls with our advisor or sales rep. Mid process, when the numbers started changing and we had no idea why, he just disappeared. There was no way to call and emails were not responded to. If they were, it was with very vague, generic sentences that made no sense. We ordered the car through Cambridge and yet somehow nowhere in the process it told us we would have to drive a 100 miles to London to pick up the car. I dread to think that if they are so bad in pre sales, what the after sales service will be like. We are in the process of cancelling our order and hoping we get out of it unscathed. Our advice will be not to be lured by the Tesla brand and ensure that you don’t get sucked into a process that’s lengthy, confusing, painful and just not user friendly.

Had my car go in for tire rotation at the Tesla Solihull garage, they damaged my wheel hood and scratched my wheel trim but not taking accountability for this, next step will be court, never take your car to rotate your wheels!!

I ordered a used Tesla for PCP hire from the website. The model in question was a model 3, 2021 (RN127378509) in Southampton. I completed the purchase online and paid the £200 deposit. I then completed the instructions on the Tesla app and completed the documents from CA Auto Finance; all of that went through fine on the app side.

Tesla then called me to say the Model was not available and didn't given a specific reason why an unavailable model was listed on the website and why it was allowed to complete. The problem was I had already gone through the whole process with the VIN assinged (see pics attached - VIN: LRW3F7EB3MC170353) and the finance docs completed.

Tesla did offer some alternative vehicles both of which were slightly worse spec (Milage and range) - they told me to put a second order through the site and cancel the first order, requiring a second £200 deposit (and refunding me the previous 200). This however, required me to contact CA Auto Finance and sort out the mess myself rather than Tesla doing it, they clearly wanted me to take the action.

In compensation for this situation, they did not offer me a slightly better (or same spec) vehicle, and instead they best they could do was offer me 6 months premium connectivity - which is obviously disappointing. It looks like Tesla did cancel the order in the end, as I no longer see it on my app, but the £200 is not refunded and I've not got much clarity on what happens next. I suppose I will now go through the process again and chase for the £200 refund. This is 2 weeks on from my order, so it's also been a waste of time and have been without transport due to this.

I did reference some alternative vehicles of very similar spec in the last message but the last reply seems to avoid that (although I did get a response).

This is poor from the Southampton centre, particularly as a previous customer. If they had put a bit more effort into helping me out (offering me a bit more than the premium connectivity and perhaps a small discount on a similar spec vehicle), I wouldn't be writing this review. A big error was made and they didn't make up for it unfortunately.

Summary of what led me to writing the review:

- Tesla listed an unavailable car and allowed purchase to complete, and finances docs to complete
- Did not give the full reason why it was unavailable
- Did not provide a good enough gesture (6 month premium connectivity was it, did not provide a slightly better replacement / same spec vehicle at the same price)
- Required me to sort out the mess and contact CA auto finance, rather than themselves
- Have not refunded the £200 deposit
- Have not given enough clarity on next steps

They can spell customer service let alone know what it is, I have had a Tesla recovered you cant speak to them other than the app, my insurance needs to speak to them but they cant due to a call centre not transferring or giving a number out.
So my car is there and i don't know what is happening, I live over 50 miles away so i cant pop in. We have 3 Teslas and Two are in the garage and we don't know what is happening with either of them.
They can send a Tesla into space but they don't have a phone number absolute joke
Absolutely shocking

I helped elon musk to fix solana blockchain and now he is trying to bankrupt me. Never ever ever help this guy. If u have the chance to f im up dont miss it

I had a very disappointing experience with Tesla Service Center Kastrup.

Initially, my vehicle showed a coolant-related warning, so I booked a service appointment. I was first quoted around 2,300 DKK. Later, I was contacted and informed that a more advanced inspection and repair was needed, increasing the cost to around 6,000 DKK, which I accepted.

After dropping off the car and getting it back, a new issue appeared: “Supercharging disabled.” This problem was not present before the service. I contacted them again and was asked to bring the car back.

On the second visit, I received another estimate this time around 19,000 DKK without a clear explanation of what caused the new issue. When I called to understand, the technician spoke in an unprofessional and somewhat aggressive tone, which was very disappointing.

I also contacted Tesla customer support, but received inconsistent explanations. In total, I spoke with three different people from Tesla Kastrup, and each gave a different version of the situation. My main question, when exactly the new error was generated, was never clearly answered.

Overall, this was one of the most frustrating and unprofessional / untrained service experiences I’ve had. The lack of transparency, inconsistent communication, and sudden cost increases have significantly reduced my confidence in Tesla service.

I was considering buying a new Model Y, but after this experience, I have decided to go with another brand instead.

My experience with buying my latest Tesla has been an absolute disaster. I recently purchased a nearly new Model Y Performance (Juniper), only to find the brakes squeaking and the headliner physically ripped.

It took two separate trips to the service center to get these issues addressed. To compensate me for the repeated inconvenience, they issued credit voucher. However, when I later had to cancel it - because I discovered the tow bar I was going to use the voucher towards would actually block me from using Superchargers—they flatly refused to reissue the credit voucher ("as it wouldn't be fair to other customers?!" Sorry, how is that unfair to others?! I've had to make two trips to Gatwick service centre and countless calls and emails to get the car I expect it to be sold to me at).

They are acting like absolute clowns. This is my second Tesla, but after being treated like this, it will officially be my last.

[Happy to provide photos and copies of emails from Tesla customer relations team ]

UPDATE (March 2026): True to form, Tesla’s management has replied to this review with a completely generic, automated-sounding corporate response: "We take these comments seriously and will use them to improve our service." If you actually took customer service seriously, your front-desk staff wouldn't have stranded a business customer 150 miles from home on a dark Wednesday evening when your own app literally showed £0.00 due and I had the bank remittance in my hand.
For anyone wanting a masterclass in how customer service should be done: when Tesla's incompetence left me out on the street with my luggage, I walked to the nearby Holiday Inn Express Trafford City. They were fully booked, but the manager there actually used his initiative and went completely out of his way to find and sort an alternative nearby room for me. A local hotel manager showed more problem-solving skills and basic human decency in five minutes than the entire Tesla delivery team managed over two days.
To be fair, once my formal complaint reached the corporate escalations team, their response was actually great. A specific thank you to [Agent Name] at corporate who investigated the issue properly and issued a compensation voucher code for the Tesla Shop to offset my out-of-pocket expenses.
I also want to give a massive, specific shoutout to Ben at Trafford Tesla. While the rest of the front desk staff spent two days rigidly stonewalling me, Ben was the one who finally stepped up, used his brain to figure out the administrative mess, and got my keys released. He is an absolute credit to the company and deserves a massive mention.
Despite Ben's heroics and the eventual compensation, the overall initial delivery experience remains an unforgivable joke.
The car is a 5-star masterpiece. Ben is a legend. The delivery system is an administrative nightmare.

Rubbish customer service support form Tesla UK and Tesla Cambridge. Should have read reviews before going for the car. Just to arrange a delivery date and make a request tha was ignored not added to notes and just made a mess of the whole process

We have 2 model 3s and the car is brilliant , had the Tesla wall charger fitted December , packed up 4 weeks ago due to a “bad batch”
We went through 4 routes to get an answer , they then decided that yes it’s one of the serial nos that has a fault
So 2 cars no charger and still no charger as they said they would replace
I decided to get a Zappi installed as I got fed up of waiting , which is brilliant !
They now tell me they will not pay for an electrician to replace my Tesla wall charger with a 3rd party unit , what’s the difference they would pay a local electrician to replace the crap that’s already there
So I am out of pocket 4 times 2 chargers and 2 electricians bills
In short do your self a favour and get a Zappi installed
And on a footnote “customer service “ 🤣🤣🤣

Very disappointing experience with my recent order from Tesla Centre Park Royal. I’ve been a Tesla customer for four years and renewed with confidence after a good previous lease, but this time the service has been extremely poor. I placed a Model Y order in early January 2026 and was assured delivery in early March. Based on that timeline, I returned my previous leased vehicle. After issues with my lease application being removed and having to reapply at a higher price (over £67 more per month), I proceeded based on Tesla’s promise of a March delivery. Since then, communication has been almost non-existent — emails and messages have gone unanswered and calls were disconnected with no follow-up. I’ve now been notified through the app that delivery has slipped to the end of April, nearly a two-month delay, leaving me without a car and significantly disrupting my daily business travel. For a premium brand, the lack of communication and customer care has been extremely frustrating.

Total guess work with their deliveries

Wildly over-optimistic delivery dates. The delivery date for the vehicle have changed nearly a dozen times ranging from 4 weeks to over 5 months after I ordered the car.

No communication from Tesla, they just change the date.

Have been sat on a date of mid to late March for a couple of weeks, making plans for the car arriving - what sort of clown show would tell you the car was coming in March (a month later than they told you when you ordered it) and then change the date to the end of May with no communication… I think you can tell where this is going dear listener.

Absolute joke of a company to deal with.