Text Request Reviews 450

They have a great platform that is adaptable to all business types. They have solutions to optimize communicating with patients/customers for scheduling, (you can even set delayed messages to be released on set date and time), great for collections, reminder of labs, testing, etc.

Great Customer service during the transition from our previous company and training has been great. Love their Customer service reps.

Very easy transition to the platform and user friendly.

I found that everyone I worked with was knowledgable and very helpful. Always checked back to make sure any questions was solved. Had one issue with my website and they instructed me on what needed to be changed. Thank you

Great way to connect with our customers! Text Request makes it so easy!

TextRequest has a lot of amazing features to make my job more efficient, including sending group messages, creating templates, assigning contacts with tags to stay organized, etc. There will occasionally be outages of service, but they are usually resolved quickly and notifications will be sent out about any service performance issues. I also like that we can include a signature line on each message, but it has the option to be removed if needed.

We've used Text Request for around 3 years now and have to say it's convenience, costs, and functionality are well worth having around for any business. It allows you to keep using your VOIP (or Landline) for incoming/outgoing calls, and let's you text directly from said number without having to change carriers! Not only that, they allow everyone to have individual dashboards with other numbers for other use cases like reminders, billing, etc so you're not all just sharing one large dashboard with all other texts in it like most twilio built dashboards. So, just try it. You won't be disappointed, and their customer service is amazing as well.
If you're looking to be able to upload csv files and send mass texts, it'll even make sure they don't get blocked in a spam filter!

Very easy to use, gets the job done. Very few issues.

Text don’t always come in immediately. The app crashes and you have to close it out and reopen. Google reviews and Facebook connect is an extra charge which when you sign up was part of the package. Now it’s a $100 add on.

The overall set up process was smooth. I do wish that in there would have been a little more communication with the Payrix process. Just maybe letting us know about the hold on funds for 5-7 business days. Other than that I have been impressed!

Intuitive and reliable platform with quality tools and dependable uptime. Perfect for our high volume communication business in the private transportation sector.

With all of the initial communication, we were led to believe that converting from another company could happen the same day that I signed up for Text Request. It took 2 days for us to be able to send texts using the new service. I'm still not sure what the problem was.

Liked that you spoke with a person to help you get things going and explained what you needed to do. Very easy to use and setup.

Everyone i have had contact with at Text Request is patient and thorough. I believe their customer service is fabulous and very helpful in getting my business streamlined.

Unfair pricing for simple and very basic add-ons, when we initially switched from zipwhip they were not upfront with us on what was included with the basic package.

From sales to onboarding, it's been a wonderful experience! Their customer service is top notch.

Great software, easy to set up and use for our business. Priced well.

Sean responded very quickly and identified the problem with solution!

great app, would recommend

Text Request is providing us the best possible solution to make our daily activities easier with its resources.