We visited the xscape Castleford branch…
We visited the xscape Castleford branch as it was my birthday after we had been bowling. We were a table of 8. On arrival out server came and we placed drinks order - 10 mins later the drinks arrived and we went on to order food. The prices have gone up considerably since our last visit but so has everything - happy to give it a try. The restaurant was relatively quiet. The starters arrived and we had no cutlery - I asked the staff member nothing arrived - I had to ask a further 2 times before she brought the cutlery - (5 mins had passed then ) she brought 5 sets of cutlery then asked how much cutlery we needed - I told her we’re a table of 8 ? So we’d need a further 3 sets - these arrived a few mins after . I ordered calamari - this was brought with no sauce - when I asked I was told they didn’t have any of the sauce - no apology just asked if she could get me anything else - I opted for mayo ! Once finished the starter plates were left on the table ( even though plenty of staff passed by ) the food took ages to arrive it was 9.30 by this time ( table was booked for 8pm) and our mains had just started to filter out - bearing in mind the starter plates were still on the table when mains were coming out - I had to ask for them to be removed. Food arrived portion sizes were poor - the ULTIMATE ribs had nothing ultimate about them and were a staggering 30 pounds - the ribs arrived with no slaw or sauce - when asked we were told they had run out - my husband had to go get his own sauce as these again didn’t arrive quick enough after being told they would be brought to the table - the pasta was slightly dried out - probably due to sitting under the heat lamp whilst all other food was ready - no staff came to table to ask how food was until we had finished - I explained about the slow poor service - no cutlery - long wait times - starter plates no moved and the fact that on my email booking it states kindly for us to vacate the table by 9.40 ! Obvs this was not possible due to the slow poor service - we were offered free desserts for the table - ( bearing in mind desserts are priced between 10-12 pounds ) I explained we weren’t wanting desserts and could we have discount on the bill instead - he went back to speak to the manager once again - this time offered 10 percent off bill - again when the bill is over 200 pounds -10 percent is nothing compared to 90-100 pounds in desserts. The manager then came to our table to explain that she wasn’t able to offer any more discount and that we had been offered free desserts - drinks for the table and remakes of any food - I quickly told her that the only thing we had been offered by the server was free desserts ! After a lot of chatting it was clear we wasn’t going to get anywhere other than 10 percent ! BIRTHDAY MEAL RUNIED - will never ever go there again - poor slow service - overpriced food - could have gone to Iceland and done a massive chicken buffet and fries for everyone for probably less than a third of the price ! AVOID






