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Thankbox Reviews 1,038

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of setting up and sharing virtual cards, as well as the intuitive website design. Many appreciate the product's ability to facilitate personalized messages, photos, and even monetary collections, making it a meaningful alternative to traditional cards. The staff is also frequently commended for their excellent customer service and helpfulness. However, some customers expressed dissatisfaction with the payment process, particularly regarding gift cards and withdrawals. Issues included difficulties using prepaid Mastercards, declined payments, and additional fees for both contributors and recipients when withdrawing cash. A few people also found the site complicated when trying to use collections for personalized gifts, noting that funds often go directly to the recipient rather than allowing for bespoke purchases.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the platform's ease of use and... See more

Product

Reviewers highlight positive aspects of the product, often describing it as a lovely surprise and a great... See more

Website

Reviewers express satisfaction with the website, highlighting its intuitive and straightforward design. Many... See more

Payment

Users describe ambiguous interactions with payment. Many customers appreciate the ease of collecting and... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and friendliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have family living all around the world, so this service allows me and family to send a card or storyboard with all our messages and photos. It is a great way for me to send money to family for bir... See more

Rated 5 out of 5 stars

I recently received a Thankbox card and it was such a lovely surprise. The whole experience felt really personal, with messages, photos, and little touches from everyone that made it so much more mean... See more

Company replied

Rated 5 out of 5 stars

Perfect gift to send our Aussie-bound son on his travels. Rather than adding additional weight of presents, family and friends sent him on his way with love, best wishes and photos. Super easy link... See more

Company replied

Rated 5 out of 5 stars

excellent experience from beginning to end. every part of the customer journey feels natural and easy. we've set up a farewell card in minutes, shared with contributors, and everyone has, to our surp... See more

Company replied


Company details

  1. #29 of 42 best companies in Greetings Card Shop
  2. #9 of 14 best companies in Corporate entertainment service
  3. #37 of 67 best companies in Corporate gift supplier
  4. #23 of 45 best companies in Money transfer service
  5. #20 of 60 best companies in Payment service
  6. #3 of 8 best companies in Web collaboration platform

About Thankbox

Written by the company


The hassle-free way to organise a delightful card and gift collection.

Do it all online, wherever you are in the world. It's a digital way for lots of lovely people to celebrate one lucky person.

Start your card for free in one minute. No account required. Pay only when you're ready to send.

🥰 The perfect way to say "Farewell", "Happy Birthday" or "Congratulations". Made for remote teams spread around the globe.

💌 It's easy to create and gather messages from everyone. Thankbox supports unlimited number of messages that can be as long or as short as you like. Attach photos, videos, and GIFs to each message.

🎁 Set up a collection pot, too! Everyone can chip-in to a gift collection that the recipient can claim as a gift card for hundreds of retailers (or a prepaid card).

Create a Thankbox

Got an occasion? We got you covered. Thankbox can be used for:
  • Leaving cards
  • Birthday card and collection
  • Farewell cards
  • Wedding cards
  • Gift collections
  • Teacher cards
  • Retirements
  • Maternity leave cards
  • Graduations
  • Engagements
  • Sympathy & condolence cards
  • Get well soon cards
  • And any other occasion

Get up to 50% off when you buy cards in bulk. Check out our pricing page for more info.

Start for free, no account required!

Only pay when you're happy and ready to send your card.

Setup your Thankbox in one minute and start collecting messages & contributions immediately. You can split the cost with everyone and pay from the collection pot. We think it's fair to share.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fast reply with a real human to my…

Fast reply with a real human to my questions
The person I sent to was so happy!!

1 July 2025
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Reply from Thankbox

We’re so glad to hear both you and the recipient had a great experience, Kristen! 😊 Our support team always aims to be friendly and responsive — happy we could help quickly. Thanks for choosing Thankbox! 💌

Rated 5 out of 5 stars

better than expected

It made her cry and so happy after her loss and seeing the outpour of messages

29 June 2025
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Reply from Thankbox

Thank you for sharing such a heartfelt moment with us, Shannon! 💛 We're truly touched to hear that Thankbox brought comfort and joy during such a difficult time. 🙏🏻

Rated 5 out of 5 stars

So easy to set up a card with…

So easy to set up a card with collection option to give to daycare teacher between class parents.

1 July 2025
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Reply from Thankbox

Thank you for the lovely feedback! 😊 We're so glad you found it easy to set up a card and collection — it's a great way for parents to come together and show appreciation. ❤️

Rated 5 out of 5 stars

Really easy to set up and send out

Really easy to set up and send out; easy for people to contribute; appreciate the option to have gifs/videos etc. to personalise contributions

1 July 2025
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Reply from Thankbox

Thanks, Anna! So happy to hear you found Thankbox easy to use! ❤️

Rated 5 out of 5 stars

This is such a great invention

This is such a great invention! It makes life so much easier when you want to do a group collection - especially if staff are located remotely.

2 July 2025
Unprompted review
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Reply from Thankbox

So kind of you! Thank you for the nice review! 🙏🏻❤️

Rated 5 out of 5 stars

Easy to use…

Setting the card up and delivery date was a breeze.

30 June 2025
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Reply from Thankbox

That's amazing to hear, Pauline! 🥰

Rated 5 out of 5 stars

Easy to use and hassle free

Easy to use and hassle free way of collecting money for a birthday/leaving present etc without having the responsibility of handling the money. Also gives the receiver the opportunity to decide how they want to receive/spend the collection money.

Perhaps not always the most thoughtful option for gifting (although you can choose gift options as well) but perfect for a colleague who you may not know that well outside of work.

On the other hand you can personalise the Thankbox and leave heartfelt messages which can be kept by the receiver. Would definitely use again.

30 June 2025
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Reply from Thankbox

Thank you for your thoughtful review, Shani! 🙏🏻💚

Rated 5 out of 5 stars

A great idea

A great idea, worked really well.

30 June 2025
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Reply from Thankbox

Thank you, Denise! 🙏🏻

Rated 5 out of 5 stars

A colleague at work told me about…

A colleague at work told me about Thankbox. It's really easy to use, ticks all the boxes for farewell cards at work during hybrid working and very competitively priced too. Would 100% recommend to anyone.

26 June 2025
Unprompted review
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Reply from Thankbox

Thank you so much for the kind words and recommendation, J! 😊 If you ever need us again for farewells, birthdays, or any other occasion, we’ll be here! 🎉

Rated 5 out of 5 stars

Pleasant Surprise

It was a small gesture but it really made my day. I was so happy to go through the messages and grateful for the experience.

18 June 2025
Unprompted review
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Reply from Thankbox

Thank you for sharing this lovely feedback, Yonas! We're so glad Thankbox could bring a little joy to your day - it's amazing how small gestures can have such a big impact, right?! 😊💚

Rated 5 out of 5 stars

Fantastic!

Thankbox is such a fantastic service to use with even better customer service, I spoke with Val on a few occasions to answer all of my questions and they were so helpful and personable. I would highly recommend and will be using again in the future! Thank you again.

23 June 2025
Unprompted review
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Reply from Thankbox

Thank you for the kind words, Evie! 💛 We're so happy to hear you had a great experience. We look forward to welcoming you back next time! 😊

Rated 5 out of 5 stars

A random search delivers a treasure! TG Thankbox!

I found Thankbox purely through an online search but I am delighted I did! It was simple and straighforward to use, the features are effective and easy to use and more importantly easy to share across a global team. I am delighted with it (as is the recipient!) and I will certainly be using it again.

12 June 2025
Unprompted review
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Reply from Thankbox

What a wonderful discovery! 🥰 We’re so glad your search led you to us, Aidan! Delighted to hear it worked well for your global team and made the recipient happy too. 🙏🏻

Rated 4 out of 5 stars

Safe and historical option to collect funds but…

Great option to collect funds but distribution is limited and slow on some options, but otherwise a great option.

2 June 2025
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Reply from Thankbox

Hey there,

Thank you for the review! Not sure what you mean by limited distribution - could you email us at support@thankbox.com to share your thoughts 😊

Rated 5 out of 5 stars

Easy to use and great product

I've used Thankbox a couple times now as some staff have left.
The website is easy to use and naivigate and setting up a new card is simple. The end result looks really good, with personalised messages, gifs etc.
The donation setup is easy to use and organise too.
Overall very pleased and I would use them again.

4 June 2025
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Reply from Thankbox

It’s great to hear you’ve come back to use Thankbox more than once, Paul! We’re so pleased it’s been easy to use and made a positive impact on your team. 🥹

Rated 5 out of 5 stars

I'd rate this even higher if I could!

A lot of time, thought, and love went into Thankbox and it is visible in the simplicity of the UI, the overall UX, the design choices on how the pop-up alerts move... keep up the amazing work, Team!

I will be using your product for the forseeable future!

2 June 2025
Thankbox logo

Reply from Thankbox

What a lovely message...thank you! 🥹🙏🏻 It means a lot to hear that the little details stand out. We pour a lot of love into Thankbox, so this truly made our day, Ashwin! ❤️

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