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Thankbox Reviews 1,037

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of setting up and sharing virtual cards, as well as the intuitive website design. Many appreciate the product's ability to facilitate personalized messages, photos, and even monetary collections, making it a meaningful alternative to traditional cards. The staff is also frequently commended for their excellent customer service and helpfulness. However, some customers expressed dissatisfaction with the payment process, particularly regarding gift cards and withdrawals. Issues included difficulties using prepaid Mastercards, declined payments, and additional fees for both contributors and recipients when withdrawing cash. A few people also found the site complicated when trying to use collections for personalized gifts, noting that funds often go directly to the recipient rather than allowing for bespoke purchases.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the platform's ease of use and... See more

Product

Reviewers highlight positive aspects of the product, often describing it as a lovely surprise and a great... See more

Website

Reviewers express satisfaction with the website, highlighting its intuitive and straightforward design. Many... See more

Payment

Users describe ambiguous interactions with payment. Many customers appreciate the ease of collecting and... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and friendliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have family living all around the world, so this service allows me and family to send a card or storyboard with all our messages and photos. It is a great way for me to send money to family for bir... See more

Rated 5 out of 5 stars

I recently received a Thankbox card and it was such a lovely surprise. The whole experience felt really personal, with messages, photos, and little touches from everyone that made it so much more mean... See more

Company replied

Rated 5 out of 5 stars

Perfect gift to send our Aussie-bound son on his travels. Rather than adding additional weight of presents, family and friends sent him on his way with love, best wishes and photos. Super easy link... See more

Company replied

Rated 5 out of 5 stars

excellent experience from beginning to end. every part of the customer journey feels natural and easy. we've set up a farewell card in minutes, shared with contributors, and everyone has, to our surp... See more

Company replied


Company details

  1. #29 of 42 best companies in Greetings Card Shop
  2. #9 of 14 best companies in Corporate entertainment service
  3. #37 of 67 best companies in Corporate gift supplier
  4. #23 of 45 best companies in Money transfer service
  5. #21 of 61 best companies in Payment service
  6. #3 of 8 best companies in Web collaboration platform

About Thankbox

Written by the company


The hassle-free way to organise a delightful card and gift collection.

Do it all online, wherever you are in the world. It's a digital way for lots of lovely people to celebrate one lucky person.

Start your card for free in one minute. No account required. Pay only when you're ready to send.

🥰 The perfect way to say "Farewell", "Happy Birthday" or "Congratulations". Made for remote teams spread around the globe.

💌 It's easy to create and gather messages from everyone. Thankbox supports unlimited number of messages that can be as long or as short as you like. Attach photos, videos, and GIFs to each message.

🎁 Set up a collection pot, too! Everyone can chip-in to a gift collection that the recipient can claim as a gift card for hundreds of retailers (or a prepaid card).

Create a Thankbox

Got an occasion? We got you covered. Thankbox can be used for:
  • Leaving cards
  • Birthday card and collection
  • Farewell cards
  • Wedding cards
  • Gift collections
  • Teacher cards
  • Retirements
  • Maternity leave cards
  • Graduations
  • Engagements
  • Sympathy & condolence cards
  • Get well soon cards
  • And any other occasion

Get up to 50% off when you buy cards in bulk. Check out our pricing page for more info.

Start for free, no account required!

Only pay when you're happy and ready to send your card.

Setup your Thankbox in one minute and start collecting messages & contributions immediately. You can split the cost with everyone and pay from the collection pot. We think it's fair to share.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Thankbox User Experience Review

Thankbox was easy to use, quick to set up, and simple to share with multiple people. The platform is very user‑friendly, making it easy for contributors to add their messages without any guidance or support being needed.

It offers a wide selection of card designs and styles to choose from, which makes it suitable for different occasions such as leaving cards, birthdays, and thank‑you messages. Managing contributions and tracking responses was straightforward.

One change that would be helpful in future would be the option to download the card as a single‑page PDF. This would improve the appearance when printed, as the current multi‑page spread format does not always print as cleanly or neatly.

Overall, Thankbox is a practical and effective digital card solution that works well for teams and groups.

31 March 2026
Rated 5 out of 5 stars

It was a lovely surprise

It was a lovely surprise including photos and videos as well as messages

26 March 2026
Unprompted review
Thankbox logo

Reply from Thankbox

Super happy that you loved it, Gary! 😊

Rated 5 out of 5 stars

Retirement gift

Hadn't heard of thankbox till I got is as a retirement gift from work. It's brilliant!

26 March 2026
Unprompted review
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Reply from Thankbox

We are happy that you loved the surprise, Bet! Wishing you a happy retirement from the Thankbox team. 💛😊

Rated 4 out of 5 stars

Used for multiple team member occasions

I have used this site on multiple occasions and great for organisations/teams that are based in different countries. What would be better is the ability to upload more pictures but not connected to a message. I uploaded 3 pictures onto one message and they are quite small, the message doesnt necesarily have to be linked with the photo. Thanks

31 March 2026
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Reply from Thankbox

Thanks so much for your continued support, Lilla! It really means a lot. ❤️

Just to mention, it is possible to add a message with images only. You can simply leave the text minimal (or blank) and use the space to share photos instead. That's one way to add as many photos as you want to a Thankbox. 😊

Rated 5 out of 5 stars

Easy to use

Really easy to manage the process and lovely options for leaving GIFS etc and making messages personable

31 March 2026
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Reply from Thankbox

Thank you so much for your kind words, Louise! ❤️

Rated 4 out of 5 stars

Overall very nice.

Overall very nice.

Pics & Gifs need more updates and quite more allowing business context.

Pics & Gifs being funny and friendship and NOT official or frozen/ aloof/ reserved is important but not being (only) childish or for lovers.
stylish, modern, genious and afectionate/cordial is what is needed

31 March 2026
Rated 2 out of 5 stars

4% charge to withdraw collection funds?

While the thankbox card itself was easy to use and looked good, the fact that everyone that donates to a collection pays an additional fee AND the recipient has to pay a 4% charge to withdraw their money as cash feels like a scam. I wont be using thankbox for donations any longer, and will seek an alternative virtual card option

31 March 2026
Thankbox logo

Reply from Thankbox

Hello Paddy,

Thank you for your review. To be clear - the option to withdraw the money to a bank account is a service we are charged a premium for which is why there's an additional fee. There's no fee for the recipient to redeem their funds as a gift card (from over 1000 retailers) or as a prepaid card.

I hope this clears it up.

Kind regards,
The Thankbox Team

Rated 4 out of 5 stars

Good Service

It was pretty easy and it was made clear that changes could be made at any time.

Also, emails kept me up-to-date with everything and the email sent at everyone who signed the card was a good touch too.

31 March 2026
Thankbox logo

Reply from Thankbox

Thanks so much for your feedback, Alex! We’re really glad everything felt clear and easy to manage. Great to hear the updates and notifications were helpful too. 😊

Rated 5 out of 5 stars

Great user experience

I find Thankbox really easy to use, and love how easy it is to collect messages from people all over the world and to present them to the recipient in such an engaging way. Would recommend!

16 March 2026
Unprompted review
Thankbox logo

Reply from Thankbox

Thank you so much for your kind words, Inge! 🙏🏻💛

Rated 5 out of 5 stars

A great experience 💯

We recently had an important team member leave our community, so we were thinking of ways to make something special for him. I found Thankbox's website and fell in love with the design and the idea behind it. We were able to add 30 personal messages to his card and make it very special and personal for him. The process has been super easy throughout and the software is very user-friendly. Would 100% recommend and we will be using Thankbox again in the future for sure!!

As a feedback for improvement there could be more animation incorporated in the *card opening* instead of just an option for confetti. Something to think about and explore. All the best!

16 March 2026
Unprompted review
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Reply from Thankbox

Thank you for such a thoughtful review, Jana! We’re really glad you could create something meaningful for your teammate. And we appreciate the suggestion too - it's always great to hear ideas like this! 🙌

Rated 5 out of 5 stars

The cards are very professional and…

The cards are very professional and good looking. The software is user friendly. It's very convenient to put together and send a quick thank you people who deserve one. Quick and easy makes it so useful!!!

4 March 2026
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Reply from Thankbox

Thanks for your kind words, Stacey! We’re glad you enjoyed the look and feel, and that it made sending something thoughtful quick and simple. 😊

Rated 1 out of 5 stars

Thankbox was completely useless and customer support was non ex6

If there was a way to leave less than 1 star I would . absolutely shocking service we tried to do a thankbox of£5 from UK to cape town as trial to a desperate friend in cape town.all the retailers that were advertised as participants on thankbox website had no idea of the service and were completely ignorant of what thankbox was.from Woolworths, checkers,clicks picknpay none of them ever heard of it and unable to help.tried emailing thank box customer support explaining my problems never had a reply .thankfully I didnt do the £200 money that I wanted to do

UPDATE AFTER BLATANT LIES TOLD BY THANKBOX ON THERE REPLY TO MY POST
they NEVER replied at all to my constant asking for them to reply or even help me to get voucher redeemed.in the end they repaid the original money and tried to blame me for not understanding how it worked
...terrible company and customer service/support absolutley shocking

27 February 2026
Unprompted review
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Reply from Thankbox

Hello Andrew - we had multiple email exchanges with you and tried several times to explain how the gift redemption process works. At the end we refunded you the money. I'm sorry you had a poor experience.

Rated 4 out of 5 stars

Does the job

Good service. Wish more fonts and colours for text were available on the standard package (£5).

4 March 2026
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Reply from Thankbox

Thanks for your review, Dipa! We appreciate your feedback, and I will pass it to the team. 🙏🏻

Rated 5 out of 5 stars

Great for group work cards

Easy set up and a great way to do a very personalised leaving card and collection. Have recommended to others.

4 March 2026
Thankbox logo

Reply from Thankbox

Thank you for spreading the word about our platform! We truly appreciate it! 💌

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