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Thankbox Reviews 1,038

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of setting up and sharing virtual cards, as well as the intuitive website design. Many appreciate the product's ability to facilitate personalized messages, photos, and even monetary collections, making it a meaningful alternative to traditional cards. The staff is also frequently commended for their excellent customer service and helpfulness. However, some customers expressed dissatisfaction with the payment process, particularly regarding gift cards and withdrawals. Issues included difficulties using prepaid Mastercards, declined payments, and additional fees for both contributors and recipients when withdrawing cash. A few people also found the site complicated when trying to use collections for personalized gifts, noting that funds often go directly to the recipient rather than allowing for bespoke purchases.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the platform's ease of use and... See more

Product

Reviewers highlight positive aspects of the product, often describing it as a lovely surprise and a great... See more

Website

Reviewers express satisfaction with the website, highlighting its intuitive and straightforward design. Many... See more

Payment

Users describe ambiguous interactions with payment. Many customers appreciate the ease of collecting and... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and friendliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have family living all around the world, so this service allows me and family to send a card or storyboard with all our messages and photos. It is a great way for me to send money to family for bir... See more

Rated 5 out of 5 stars

I recently received a Thankbox card and it was such a lovely surprise. The whole experience felt really personal, with messages, photos, and little touches from everyone that made it so much more mean... See more

Company replied

Rated 5 out of 5 stars

Perfect gift to send our Aussie-bound son on his travels. Rather than adding additional weight of presents, family and friends sent him on his way with love, best wishes and photos. Super easy link... See more

Company replied

Rated 5 out of 5 stars

excellent experience from beginning to end. every part of the customer journey feels natural and easy. we've set up a farewell card in minutes, shared with contributors, and everyone has, to our surp... See more

Company replied


Company details

  1. #29 of 42 best companies in Greetings Card Shop
  2. #9 of 14 best companies in Corporate entertainment service
  3. #37 of 67 best companies in Corporate gift supplier
  4. #23 of 45 best companies in Money transfer service
  5. #21 of 61 best companies in Payment service
  6. #3 of 8 best companies in Web collaboration platform

About Thankbox

Written by the company


The hassle-free way to organise a delightful card and gift collection.

Do it all online, wherever you are in the world. It's a digital way for lots of lovely people to celebrate one lucky person.

Start your card for free in one minute. No account required. Pay only when you're ready to send.

🥰 The perfect way to say "Farewell", "Happy Birthday" or "Congratulations". Made for remote teams spread around the globe.

💌 It's easy to create and gather messages from everyone. Thankbox supports unlimited number of messages that can be as long or as short as you like. Attach photos, videos, and GIFs to each message.

🎁 Set up a collection pot, too! Everyone can chip-in to a gift collection that the recipient can claim as a gift card for hundreds of retailers (or a prepaid card).

Create a Thankbox

Got an occasion? We got you covered. Thankbox can be used for:
  • Leaving cards
  • Birthday card and collection
  • Farewell cards
  • Wedding cards
  • Gift collections
  • Teacher cards
  • Retirements
  • Maternity leave cards
  • Graduations
  • Engagements
  • Sympathy & condolence cards
  • Get well soon cards
  • And any other occasion

Get up to 50% off when you buy cards in bulk. Check out our pricing page for more info.

Start for free, no account required!

Only pay when you're happy and ready to send your card.

Setup your Thankbox in one minute and start collecting messages & contributions immediately. You can split the cost with everyone and pay from the collection pot. We think it's fair to share.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great

Wonderful..easy..fast

3 December 2025
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Reply from Thankbox

Thank you! 💌

Rated 5 out of 5 stars

Simple site Perfect card…

Your site.is so.easy to use and create the perfect card. It was wonderful to be able to create a group card!

1 December 2025
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Reply from Thankbox

We appreciate this review, Vickie! 💌

Rated 5 out of 5 stars

Loved it

I got a Thankbox retirement card and gift card and absolutely loved it. Loads of personal messages and memories, all in one place. The gift card was easy to redeem too. A really nice surprise — thank you!

28 November 2025
Unprompted review
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Reply from Thankbox

We appreciate this review, Gordon! 💌

Rated 1 out of 5 stars

Don't use thankbox!!!!!

I have never met a company that their customer service support have been soo unhelpful.
Their system is not customer friendly. If you can't figure something out they send all these clips on do this do that, and if it doesn't work they don't answer you. Whatever you do do not use thankbox they're terrible!!!

3 December 2025
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Reply from Thankbox

Hello Allison,

I am sorry you had a poor experience with Thankbox.

We tried multiple times to help you and give you instructions on how to proceed but you seemed to ignore them and were needlessly aggresive and abusive towards our staff. This isn't something we tolerate.

We've refunded all of your transactions on our service.

Regards,
Val from Thankbox

Rated 5 out of 5 stars

Ease of use of Thankbox

It was really easy to use thankbox and the help provided by the online system was really good.

2 December 2025
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Reply from Thankbox

Thank you, Ruth! 💌

Rated 5 out of 5 stars

Brilliant product for groups!

Fantastic company, really lovely owners, and a brilliant product too! We use it to send messages, photos, little videos, and drawings from all the children to their class teacher. It’s so easy for everyone to log in and upload their own personal thanks and best wishes—something the teachers appreciate far more than any generic card.

1 December 2025
Unprompted review
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Reply from Thankbox

Thank you so much for this lovely review, Penelope! 💌 We appreciate your kind words and love that Thankbox is part of your class celebrations!

Rated 5 out of 5 stars

Great site.

Great site.
Always find this such a convenient way of sending thanks, gifts, etc for that special occasion. So time consuming trying to get people to sign a card or part with money.

1 December 2025
Thankbox logo

Reply from Thankbox

Thanks so much for your review, Debra! 💌

Rated 5 out of 5 stars

user-friendly and quick.

Thankbox have made the process so user friendly. In minutes I had a card ready, a link copied and people starting to add their thanks immediately. I discovered they cover all occasions, happy or sad and a great range of cards and fonts. A lot from a small family business.

24 November 2025
Unprompted review
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Reply from Thankbox

Thank you so much for sharing your feedback with us, Neville! 😊

Rated 5 out of 5 stars

Great app

Great app. Supper useful and easy to use.

24 November 2025
Unprompted review
Thankbox logo

Reply from Thankbox

Thank you, Jimena! 🙏🏻

Rated 5 out of 5 stars

Lovely card

It was a lovely card received from my co-workers.

18 November 2025
Unprompted review
Thankbox logo

Reply from Thankbox

Thank you, Donata! Happy you loved the surprise. 😊

Rated 5 out of 5 stars

Thankbox is great

Thankbox is a great way to allow colleagues to write messages for any occasion. Different styles of writing and GIFs to choose from when adding comments.

3 November 2025
Unprompted review
Thankbox logo

Reply from Thankbox

We appreciate this, Mark! 🙏🏻

Rated 5 out of 5 stars

Thankbox is a great service

Thankbox is a great service with options of a card or board format and optional money collection with a good range of options for recipient to spend it on. Lots of other options for comments and gifs, videos etc. Would recommend

4 November 2025
Unprompted review
Thankbox logo

Reply from Thankbox

Thank you for the nice review, Mike! 🙏🏻

Rated 5 out of 5 stars

Really great way to recognise colleagues no matter what the reason.

I use it a lot and it is always so quick and easy for people to contribute messages and money. Efficient to set up with clear instructions and options. Great updates too which are handy as when I have several on the go at the same time it is useful to have the reminders!!

31 October 2025
Thankbox logo

Reply from Thankbox

We loved hearing how Thankbox helps you celebrate your colleagues so easily, Jane! 🥰 And we’re glad the reminders and updates make juggling multiple cards simple for you. 💪🏻

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Very helpful friendly staff, who get back to you quickly, if you have any queries.

31 October 2025
Thankbox logo

Reply from Thankbox

We truly appreciate your feedback, Sharon! Our support team will be delighted to know they made a positive difference. 🥰

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