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Thankbox Reviews 1,038

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of setting up and sharing virtual cards, as well as the intuitive website design. Many appreciate the product's ability to facilitate personalized messages, photos, and even monetary collections, making it a meaningful alternative to traditional cards. The staff is also frequently commended for their excellent customer service and helpfulness. However, some customers expressed dissatisfaction with the payment process, particularly regarding gift cards and withdrawals. Issues included difficulties using prepaid Mastercards, declined payments, and additional fees for both contributors and recipients when withdrawing cash. A few people also found the site complicated when trying to use collections for personalized gifts, noting that funds often go directly to the recipient rather than allowing for bespoke purchases.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the platform's ease of use and... See more

Product

Reviewers highlight positive aspects of the product, often describing it as a lovely surprise and a great... See more

Website

Reviewers express satisfaction with the website, highlighting its intuitive and straightforward design. Many... See more

Payment

Users describe ambiguous interactions with payment. Many customers appreciate the ease of collecting and... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and friendliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have family living all around the world, so this service allows me and family to send a card or storyboard with all our messages and photos. It is a great way for me to send money to family for bir... See more

Rated 5 out of 5 stars

I recently received a Thankbox card and it was such a lovely surprise. The whole experience felt really personal, with messages, photos, and little touches from everyone that made it so much more mean... See more

Company replied

Rated 5 out of 5 stars

Perfect gift to send our Aussie-bound son on his travels. Rather than adding additional weight of presents, family and friends sent him on his way with love, best wishes and photos. Super easy link... See more

Company replied

Rated 5 out of 5 stars

excellent experience from beginning to end. every part of the customer journey feels natural and easy. we've set up a farewell card in minutes, shared with contributors, and everyone has, to our surp... See more

Company replied


Company details

  1. #29 of 42 best companies in Greetings Card Shop
  2. #9 of 14 best companies in Corporate entertainment service
  3. #37 of 67 best companies in Corporate gift supplier
  4. #23 of 45 best companies in Money transfer service
  5. #21 of 61 best companies in Payment service
  6. #3 of 8 best companies in Web collaboration platform

About Thankbox

Written by the company


The hassle-free way to organise a delightful card and gift collection.

Do it all online, wherever you are in the world. It's a digital way for lots of lovely people to celebrate one lucky person.

Start your card for free in one minute. No account required. Pay only when you're ready to send.

🥰 The perfect way to say "Farewell", "Happy Birthday" or "Congratulations". Made for remote teams spread around the globe.

💌 It's easy to create and gather messages from everyone. Thankbox supports unlimited number of messages that can be as long or as short as you like. Attach photos, videos, and GIFs to each message.

🎁 Set up a collection pot, too! Everyone can chip-in to a gift collection that the recipient can claim as a gift card for hundreds of retailers (or a prepaid card).

Create a Thankbox

Got an occasion? We got you covered. Thankbox can be used for:
  • Leaving cards
  • Birthday card and collection
  • Farewell cards
  • Wedding cards
  • Gift collections
  • Teacher cards
  • Retirements
  • Maternity leave cards
  • Graduations
  • Engagements
  • Sympathy & condolence cards
  • Get well soon cards
  • And any other occasion

Get up to 50% off when you buy cards in bulk. Check out our pricing page for more info.

Start for free, no account required!

Only pay when you're happy and ready to send your card.

Setup your Thankbox in one minute and start collecting messages & contributions immediately. You can split the cost with everyone and pay from the collection pot. We think it's fair to share.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I think this is such a great idea when…

I think this is such a great idea when the team you work with are spread over the UK.
A traditional leaving card is always nice to have - however, when it cannot be signed by everyone this eliminates the problem and it also provides more space to write something meaningful if people want to do that.
Brilliant.. I am saving my Thank Box messages, and will print them to keep and look back on.

7 August 2025
Unprompted review
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Reply from Thankbox

That’s so lovely to hear! 💛 We hope your Thankbox brings you lots of joy every time you look back on it, Curry. 🤗

Rated 5 out of 5 stars

The platform allowed for a seamless…

The platform allowed for a seamless coordination of funds and goodwill wishes from participants across the international lines.

12 August 2025
Unprompted review
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Reply from Thankbox

We’re delighted to hear it worked so smoothly for you! Bringing people together across borders to share messages and gifts is exactly what we love to do. 🥰

Rated 5 out of 5 stars

So Easy & Helpful!

Such an easy process to send some love to a team member! Appreciate the ease of using this!

1 August 2025
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Reply from Thankbox

Thank you so much for the kind review, Kristen! 💚

Rated 5 out of 5 stars

Wonderful 5* concept and very user friendly!

Wonderful 5* concept and a great surprise. Simple to retrieve the gift voucher, reply to the relevant contributors and administer. Highly recommended and very user friendly.

29 July 2025
Unprompted review
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Reply from Thankbox

We’re so happy you found everything easy to manage and enjoyed the surprise. Your recommendation means a lot to us, Peter! 🙏🏻💚

Rated 5 out of 5 stars

Making the complicated simple and easy!

Excellent interface, easy to use and simple - exactly what you want in a platform. Collections and leaving cards/gifts are always a headache to organise - Thankbox takes all of that away at a very cheap price.

1 August 2025
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Reply from Thankbox

What a wonderful review, Selina - our team truly appreciates it! 🤗

Rated 5 out of 5 stars

Easy to use

Easy to use, but if you do encounter an issue, the customer service is sexcellent.

31 July 2025
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Reply from Thankbox

We’re happy to hear you found Thankbox easy to use and our customer service helpful! 💛 We’re always here to make sure everything goes smoothly for you, Michael.

Rated 5 out of 5 stars

Love this tool

Love this tool - highly recommend it to companies wanting to send colleagues cards

31 July 2025
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Reply from Thankbox

We’re thrilled you love Thankbox, Nick! 💛 It’s wonderful to know it’s helping companies connect and celebrate their colleagues in a meaningful way. 🥹

Rated 5 out of 5 stars

Great idea from colleagues at work for…

Great idea from colleagues at work for special occasion. Easy for people to write their comments. Able to download and save them all.nice voucher that went with it and you can choose out of a selection of companies where to spend it .

31 July 2025
Unprompted review
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Reply from Thankbox

Thank you for the kind words, Jolly! ❤️

Rated 5 out of 5 stars

Thankbox is supercool and great initiative !!

Thankbox is a great initiative and replacement of paper leaving card and specially collecting pot of money for gift cards from n number of people.

In a remotely connected world, something like this is more effective in terms of collecting wishes and gift card amount. Really loved it when I used it for one of my colleague leaving the company :)

1 August 2025
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Reply from Thankbox

Thank you so much, Rishabh! 😊 We’re proud to offer an eco-friendly, modern way to bring everyone together - no matter where they are. 💚

Rated 5 out of 5 stars

Excellent.

We had to get a collection together quickly for someone who was leaving work sooner then expected.
Someone mentioned this 'Thankbox'.
Set it up, team leader shared via email to as many colleagues as possible.
48hrs, that's all the time we had.
Collected ,£290 and lots of lovely messages to our fellow colleague leaver.
Absolutely fantastic, our colleague was overwhelmed to know how much he was going to be missed and the admiration / respect we have for him.
He also gets to put the collection towards what ever he wished.
Would highly recommend and will always use this for collections in the future.

2 August 2025
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Reply from Thankbox

WOW, we are thrilled by how fast you managed to organise everyone, and we are happy that Thankbox was part of it! 💌 We hope the recipient loved the surprise as well, and well done to everyone who contributed to the lovely card. 💪🏻

Rated 1 out of 5 stars

This is the silliest

This is the silliest, most meaningless thing. Getting an "office card" in the past might have been somewhat meaningful in that people at least put the effort into putting pen to card to write something out (even if it was just platitudes). This takes even less effort, please don't think this is a good idea.

21 July 2025
Unprompted review
Thankbox logo

Reply from Thankbox

Hello there,

I am sorry you feel that way - we feel Thankbox is a genuinely great alternative to thank teammates - especially when not together.

If you'd like any help with your Thankbox usage please email us at support@thankbox.com

Kind regards,
The Thankbox Team

Rated 5 out of 5 stars

Reliable service easy to use. Brings joy

Reliable service. Brings joy to those who receive. Like the options to add GiFs and different Fonts and colours. Easy to use on my phone.

1 August 2025
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Reply from Thankbox

We’re thrilled to hear Thankbox brought a smile and was easy to use on your phone! 💛 Thanks for the feedback, Christina!

Rated 3 out of 5 stars

The video uploads was not reliable

The video uploads was not reliable. When I emailed to ask for tech support they were not helpful. They assumed the upload I was asking about was a different one that someone put up and since it worked they closed the file. When I followed up I got no response. The other parts worked well.

1 August 2025
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Reply from Thankbox

Hi Eric,

I am sorry you had a poor experience. We get thousands of videos uploaded daily without any issues. I see we did reply to your latest query on July 14th but you never got back to us. If we can still help out please reach out to us at support@thankbox.com

Rated 3 out of 5 stars

Gift recipient chooses gift token NOT sender

It was only at the point of sending our Thankbox card and gift collection that I understood it is the RECIPIENT who can choose which of your partner provider gift card options they would like, not us sending the gift, so I'd wasted considerable time puzzling over the fact that pre-paid visa cards are not currently available in £, only US$, then thinking we could send a multi-purpose MasterCard. Please edit your instructions and FAQ explanations to make it clear that the sender doesn't need to make any choice of gift.

31 July 2025
Thankbox logo

Reply from Thankbox

Hi Jane,

Apologies if this wasn't clear. We have multiple signs along the Thankbox journey explaining this but we will try harder.

I hope your recipient loved their Thankbox otherwise 😊

Kind regards,
The Thankbox Team

Rated 5 out of 5 stars

Thankbox is great!

Thankbox is a great way to send thank you card to someone important for you!
Easy to collect messages from colleagues, many options to enrich the message such as attaching video, and very easy interface from start to finish.
If next opportunity definitely I will choose Thankbox again!

31 July 2025
Unprompted review
Thankbox logo

Reply from Thankbox

Thank you so much for your wonderful review! ❤️

Rated 5 out of 5 stars

SOO much easier and convenient than a card!

This is so much easier and convenient to get multiple people in different places to write a message versus a traditional physical card. You don’t have to sneak around work trying to get it signed while hiding it from the person it’s for. It’s also a nice secure way to have funds donated and allows the recipient to choose how they want to receive it. This is my new favorite way to get a collective card going.

31 July 2025
Thankbox logo

Reply from Thankbox

We love that you found Thankbox to be a hassle-free and secure way to bring everyone together! 🙌 Welcome to the Thankbox family, Crystal! 🎉

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