It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
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Review summary
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Sam and the rest of the team have been professional, helpful, knowledgable and approachable! Available to answer any questions I had no matter how silly, and prompt responses and ensuring the timeline... See more
Company replied
Yvonne and Michael have been an absolute pleasure to work with, especially as it is our first time buying a house. Every step of the process has been explained so well and we were kept informed on eve... See more
Company replied
We had a fantastic experience working with The Mortgage Store to secure our mortgage offer. A special mention goes to James, who provided exceptional support, clear guidance, and expert advice thr... See more
Company replied
Company details
- #5 of 89 best companies in Mortgage broker
- #2 of 96 best companies in Finance broker
- #2 of 52 best companies in Financial advisor
- #2 of 43 best companies in Home Insurance Agency
- #2 of 176 best companies in Insurance broker
- #3 of 54 best companies in Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Your banking approval is welcoming and…
Your banking approval is welcoming and worthwhile.
21 August 2026
Unprompted review
I would highly recommend the Mortgage…
I would highly recommend the Mortgage Store, especially Warren Coetzer and charlene Malcolm, for their excellent service throughout my property purchase and mortgage process.
From the very beginning, the whole team was incredibly friendly, professional and helpful. Communication was excellent, with very fast response times and clear explanations whenever I had questions or needed clarification. They made what could have been a stressful process feel much easier and more straightforward. I will definitely use The Mortgage Store for more service.
30 July 2026
Unprompted review
The mortgage store was recowmmended two…
The mortgage store was recommended to me and my husband by NGh
From the first conversation to my broker Straurt is was help from the start I flooded him with phone callls and asking questions about my application every question and emails were answered later on James his assistant
was just as helpful as Straurt in the same manner
Thanks Guys and I must say anyone taking out a mortgage call the mortgage store and ask for Straurt and James.
20 August 2026
Unprompted review
The Mortgage Store has been my go-to…
The Mortgage Store has been my go-to mortgage broker since 2013, and Sam Jones and the team have been fantastic throughout.
Sam is incredibly professional, proactive and responsive, and always keeps a keen eye on the market to make sure I get the best deal possible. Having worked with him for many years, I really value his expertise, personal approach and willingness to go the extra mile.
He has once again been brilliant in helping me navigate my recent property and mortgage transactions, making what could have been a stressful process feel straightforward.
I wouldn’t hesitate to recommend Sam and The Mortgage Store to anyone looking for a new mortgage or remortgage. They really do make the journey easier!
13 August 2026
Unprompted review
Reply from The Mortgage Store
Abigail, loyalty like yours means the world to us.
Having trusted us since 2013 is something we're incredibly grateful for, and we're delighted to hear that Sam and the team have continued to provide the level of service you've come to rely on over the years. Sam's proactive approach, market knowledge, and commitment to finding the best possible outcome for his clients are exactly what we strive for, so it's wonderful to know this has made such a positive difference to your mortgage journey.
Making potentially stressful property and mortgage transactions feel straightforward is one of the most rewarding parts of what we do, and we're so pleased that Sam's expertise and personal approach continue to give you confidence every step of the way.
Thank you for your continued trust, your recommendation, and your wonderful support over the years. We look forward to being part of your journey for many more years to come. - The Mortgage Store Team
Really happy with all the support I…
Really happy with all the support I have received from Marek and Yvonne throughout my initial mortgage and remortgage journey.
12 August 2026
Unprompted review
Reply from The Mortgage Store
Abhishek, it’s great to hear that Marek and Yvonne have been by your side throughout both your initial mortgage and your remortgage journey.
Supporting our clients over the long term is something we take great pride in, so it’s wonderful to know that you’ve felt well looked after at every stage. Providing reliable guidance, clear communication, and ongoing support is exactly what we aim for.
Marek and Yvonne will be delighted to know how much you appreciated their help along the way.
Thank you for your kind words and continued trust. We’re always here whenever you need support. - The Mortgage Store Team
We’ve been working with Simon and the…
We’ve been working with Simon and the Mortgage team for coming up to 8 years and they have always been incredibly professional and punctual. We couldn’t ask for a better service and would highly recommend them.
23 July 2026
Unprompted review
Reply from The Mortgage Store
Dipti, building long term relationships with our clients is something we’re incredibly proud of.
It’s wonderful to hear that you’ve been working with Simon and the team for nearly 8 years and that the service has remained consistently professional and reliable throughout. Providing dependable support, clear communication, and a high standard of service year after year is exactly what we aim for.
Your continued trust and recommendation mean a great deal to us. Thank you for your loyalty and for taking the time to share your experience. - The Mortgage Store Team
I had a great experience with the Mortgage Store
I had a great experience with the mortgage store throughout my mortgage process. Both Robbie and Yvonne were professional, helpful and responsive from start to finish, taking the time to explain everything clearly and find a mortgage that suited my needs.
The whole process was handled smoothly, and I really appreciated their support and communication along the way. I would happily recommend their services to anyone looking for help finding and arranging a mortgage.
19 August 2026
Unprompted review
Reply from The Mortgage Store
Terri, it's wonderful to know that you had such a positive experience throughout your mortgage journey.
Finding the right mortgage is only part of the process, so we're delighted to hear that Robbie and Yvonne provided the support, communication, and responsiveness you needed from start to finish. Taking the time to explain everything clearly and ensure our clients feel confident in their decisions is exactly what we strive for.
It's especially rewarding to hear that the process felt smooth and well managed throughout. Robbie and Yvonne will be thrilled to know that their professionalism and dedication made such a positive difference.
Thank you for your recommendation and for taking the time to share your experience. We're always here whenever you need support. - The Mortgage Store Team
Very Positive Experience
I had a very positive experience with Ian and the team at The Mortgage Store.
Ian was helpful and clear throughout the mortgage process, and the team were responsive whenever I had questions or needed support. My purchase took a while and required a new mortgage offer after the initial one expired - and Ian managed to get one in extremely quickly before the rates went up which was much appreciated.
The purchase involved some additional lender review due to Japanese knotweed documentation, and they were able to contact the lender from their side and help chase for an update, which was much appreciated.
The process was explained clearly, communication was good, and I felt supported throughout. I would happily recommend Ian and The Mortgage Store to anyone looking for mortgage advice.
14 August 2026
Reply from The Mortgage Store
Titas, it’s especially rewarding to hear when clients feel supported through the more complex parts of the mortgage journey.
We’re delighted to know that Ian and the team were able to guide you through the process with clear communication and responsive support throughout. Securing a new mortgage offer quickly before rates increased, while also helping manage additional lender requirements, is exactly the kind of proactive service we strive to provide.
Your comments about feeling informed, supported, and well looked after mean a great deal. Ian will be thrilled to know that his efforts helped make the process smoother and less stressful for you.
Thank you for your recommendation and for taking the time to share such thoughtful feedback. We’re always here whenever you need support. - The Mortgage Store Team
Reply from The Mortgage Store
Anxious, thank you for taking the time to share your feedback.
We’re pleased to hear that you found the service friendly and that our team responded promptly throughout the process. Great communication and being available when our clients need us are things we work hard to deliver every day, so it’s wonderful to know this was your experience.
Thank you again for your kind words and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Couldn’t recommend more
Can’t recommend this company enough - got me a fantastic rate and kept me updated though the whole process. As a first time buyer they totally took the stress away. Huge shout out to Chris Simms and Charlene Malcolm. Will be using this company for a long time to come!
14 August 2026
Unprompted review
Reply from The Mortgage Store
Farryl, hearing that we were able to take the stress out of your first home purchase is exactly the kind of feedback we love to receive.
Finding a fantastic rate is only part of the journey, so it’s wonderful to know that Chris and Charlene kept you informed and supported every step of the way. Making the process feel straightforward and reassuring for first time buyers is something we work hard to achieve.
Your kind words and long term confidence in us mean a great deal. Chris and Charlene will be delighted to know they helped make such an important milestone a positive experience.
Thank you for your recommendation and for choosing us. We look forward to supporting you for many years to come. - The Mortgage Store Team
Great all round experience
Great all round experience. Always on hand to talk to and kept up to date with all the steps
13 August 2026
Unprompted review
Reply from The Mortgage Store
Nick, it’s always great to hear when clients feel supported from start to finish.
Being available when you need us and keeping you up to date throughout every stage of the process are exactly the standards we strive for, so it’s fantastic to know you had such a positive experience.
Thank you for taking the time to share your feedback. We truly appreciate your recommendation and look forward to supporting you again in the future whenever you need us. - The Mortgage Store Team
5* service
Sam and the rest of the team have been professional, helpful, knowledgable and approachable! Available to answer any questions I had no matter how silly, and prompt responses and ensuring the timeline was staying on track for completion. Highly recommend! As a first time buyer they have eased a lot of my anxiety and I will definitely be returning for their support again in the future when required.
7 August 2026
Unprompted review
Reply from The Mortgage Store
Lucy, knowing that we were able to ease some of the anxiety that can come with buying your first home means a great deal to us.
It's fantastic to hear that Sam and the team were professional, approachable, and always on hand to answer your questions. No question is ever too small, especially when you're navigating the process for the first time, so we're pleased that you felt supported and informed throughout.
Keeping everything on track and providing prompt communication is exactly what we aim for, and it's wonderful to know this helped make your experience a positive one.
Thank you for your recommendation and for trusting us with such an important milestone. We look forward to supporting you again in the future whenever you need us. - The Mortgage Store Team
Jo Hannell was absolutely brilliant
Jo Hannell was absolutely brilliant, very quick and responsive. Super helpful and I couldn't have asked for a smoother transaction. Everyone else who I spoke to there was very efficient and effective. Would definitely recommend!
12 August 2026
Reply from The Mortgage Store
Lucy, reviews like yours are a wonderful reflection of what great service should be.
We’re delighted to hear that Jo made the process so smooth for you. Being quick to respond, providing helpful guidance, and keeping everything moving efficiently are exactly the qualities we strive to deliver, so it’s fantastic to know this was your experience.
It’s also lovely to hear that everyone you dealt with was efficient and effective throughout the transaction. Creating a seamless experience from start to finish is always our goal.
Thank you for your kind words and recommendation. Jo and the team will be thrilled to know they made such a positive difference. - The Mortgage Store Team
Highly recommend
Yvonne and Michael have been an absolute pleasure to work with, especially as it is our first time buying a house. Every step of the process has been explained so well and we were kept informed on everything happening. Highly recommend!
12 August 2026
Unprompted review
Reply from The Mortgage Store
Reviews like yours are a wonderful reminder of why we do what we do.
Buying your first home is such an important milestone, and we're delighted to hear that Yvonne and Michael made the experience enjoyable and easy to navigate. Taking the time to explain each stage clearly and keeping clients informed throughout the journey is exactly what we aim for, so it's fantastic to know you felt supported every step of the way.
Yvonne and Michael will be thrilled to know how much you appreciated their help and guidance during your first home purchase.
Thank you for your recommendation and for allowing us to be part of such an exciting chapter. We wish you every happiness in your new home. - The Mortgage Store Team
Professional Throughout
Great communication throughout, really simplified the entire process for me. Exactly the kind of professional service and advice that you want in your corner.
11 August 2026
Reply from The Mortgage Store
It's great to know that the service delivered exactly what you were looking for.
Clear communication and straightforward advice can make all the difference during the mortgage process, so we're delighted to hear that everything was explained clearly and that the experience felt simple and hassle free from start to finish.
Knowing that you felt you had the right professional support in your corner is one of the best compliments we could receive.
Thank you for your kind words and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
Happy to explain and guide me through…
Happy to explain and guide me through the necessary paperwork to suppirt with a re-mortgage.
This ia much appreciated.
10 August 2026
Reply from The Mortgage Store
Claire, it's moments like these that remind us how important clear guidance can be.
We're delighted to hear that you felt well supported throughout your remortgage and that the paperwork and requirements were explained clearly. Helping our clients understand each stage of the process and making everything feel straightforward is exactly what we aim for.
Thank you for your kind words and for taking the time to share your experience. We truly appreciate your trust and are always here whenever you need support. - The Mortgage Store Team
Absolutely fantastic service
Absolutely fantastic service, a big shoutout to Ian, he has been fantastic from start to finish with our mortgage, genuinely can’t recommend these guys enough.
29 July 2026
Reply from The Mortgage Store
Luke, comments like these are fantastic to read.
We're delighted to hear that Ian provided such outstanding support from start to finish. Making the mortgage process straightforward while keeping clients fully informed along the way is exactly what we aim for, so it's wonderful to know your experience was such a positive one.
Your recommendation means a great deal to us, and Ian will be thrilled to know that his dedication and support made such a difference throughout your journey.
Thank you for taking the time to share your feedback. We’re always here whenever you need support. - The Mortgage Store Team
Outstanding service from James and the team!
We had a fantastic experience working with The Mortgage Store to secure our mortgage offer. A special mention goes to James, who provided exceptional support, clear guidance, and expert advice throughout the entire process. He made sure everything was handled efficiently, promptly resolving any queries and making what could have been a stressful experience completely seamless.
Thank you to James and team for all their hard work—we couldn't have asked for a better service. Highly recommended!
10 August 2026
Unprompted review
Reply from The Mortgage Store
Abu, feedback like this makes all the hard work worthwhile.
We're delighted to hear that James and the team provided such exceptional support throughout your mortgage journey. Clear guidance, expert advice, and being readily available to answer questions are exactly the standards we strive for, so it's fantastic to know that the process felt seamless and stress free from start to finish.
James will be thrilled to hear how much you appreciated his support and that he helped make such an important milestone a positive experience.
Thank you for your recommendation and for placing your trust in us. We’re always here whenever you need support. - The Mortgage Store Team
Thank you so much to the mortgage store…
Thank you so much to the mortgage store for all of their help from beginning to end of our buying & selling journey.
They went above and beyond and were so helpful. Would definitely recommend and we will for sure be back in the future 😊
7 August 2026
Unprompted review
Reply from The Mortgage Store
Knowing that we were able to support you throughout both your buying and selling journey is incredibly rewarding to hear.
Going above and beyond for our clients is exactly what we aim for, so it’s wonderful to know that the team was able to make the process smoother and provide the support you needed from beginning to end.
The fact that you would recommend us and plan to return in the future means a great deal to us. Thank you for your trust, your kind words, and for allowing us to be part of such an important chapter.
We look forward to helping you again whenever you need us. - The Mortgage Store Team
I had a great experience with The…
I had a great experience with The Mortgage Store. Magdalena, my mortgage broker, was extremely professional, helpful and responsive throughout the whole process. She took the time to understand my situation and found me a great remortgage product with very competitive terms. Everything was handled smoothly and efficiently, and I’m very happy with the outcome. I’ll definitely be using The Mortgage Store and Magdalena again in the future and would highly recommend them.
7 August 2026
Reply from The Mortgage Store
Adam, it's fantastic to hear that Magdalena provided such a positive experience throughout your remortgage.
Taking the time to understand each client's individual circumstances and finding the most suitable deal is exactly what we aim for, so it's wonderful to know that Magdalena's professionalism, responsiveness, and attention to detail helped secure a competitive mortgage product that met your needs.
We're especially pleased that everything was handled smoothly and efficiently, giving you confidence in the process from start to finish. Knowing that you would choose to work with Magdalena and The Mortgage Store again in the future is one of the greatest compliments we could receive.
Thank you for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
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