I am very happy with Charlie and his team. He has been helping us with our mortgages for almost 20 years now. He always provide us the best available rate, remind us when its time to remortgage, a... See more
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Review summary
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Marek was a superb ambassador for The Mortgage Store. He was extremely professional, considerate, supportive, actively listened and provided solutions and recommendations. He was a great asset to have... See more
Company replied
I had a brilliant experience remortgaging my house with this team. Sam made the initial setup effortless and landed me a significantly better rate with a new provider. Wendy then took over and guided... See more
Company replied
It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
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Company details
- #5 of 87 best companies in Mortgage broker
- #2 of 96 best companies in Finance broker
- #2 of 52 best companies in Financial advisor
- #2 of 43 best companies in Home Insurance Agency
- #2 of 176 best companies in Insurance broker
- #3 of 55 best companies in Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Jane and Yvonne at the Mortgage Store…
Jane and Yvonne at the Mortgage Store have been excellent, would highly recommend.
7 September 2026
Unprompted review
Reply from The Mortgage Store
Alex, recommendations like yours mean a great deal to us.
We're delighted to hear that Jane and Yvonne have been excellent throughout your experience. Providing professional, reliable support and making the mortgage process as straightforward as possible is exactly what we aim for, so it's wonderful to know they delivered the service you were looking for.
Thank you for your kind words and recommendation. Jane and Yvonne will be thrilled to know how much you appreciated their support. - The Mortgage Store Team
Reply from The Mortgage Store
Abdullateef, it's great to know that the process felt smooth and that you received the support you needed along the way.
Providing clear guidance and making the mortgage journey as straightforward as possible is exactly what we aim for, so we're pleased to hear that your experience was a positive one from start to finish.
Thank you for taking the time to share your feedback. We truly appreciate your trust and are always here whenever you need support. - The Mortgage Store Team
Ian and Charlene were amazing to work…
Ian and Charlene were amazing to work with. They were always available to answer any questions I had and they responded very quickly to my emails. I would recommend them to anyone who is looking for a mortgage or a related business. Thank you so much for working tirelessly through the process. I appreciate you both.
7 September 2026
Reply from The Mortgage Store
Florence, comments like yours are a wonderful reflection of what great teamwork can achieve.
We're delighted to hear that Ian and Charlene were always on hand to answer your questions and provide the support you needed throughout the process. Responsive communication and keeping our clients informed every step of the way are exactly what we strive for, so it's fantastic to know this made such a positive difference to your experience.
Ian and Charlene will be thrilled to know how much you appreciated their hard work and dedication. Your recommendation means a great deal to us and is one of the highest compliments we could receive.
Thank you for your kind words and for placing your trust in us. We're always here whenever you need support. - The Mortgage Store Team
Very knowledgeable and hard working.
10 August 2026
Reply from The Mortgage Store
Simon, feedback like this speaks volumes.
We’re delighted to hear that you found the team very knowledgeable and hard working. Delivering expert advice while giving every client the time, attention, and support they deserve is exactly what we strive for, so it’s wonderful to know this was your experience.
Thank you for taking the time to share your kind words. We truly appreciate your support and trust. - The Mortgage Store Team
I am very happy with Charlie and his…
I am very happy with Charlie and his team. He has been helping us with our mortgages for almost 20 years now. He always provide us the best available rate, remind us when its time to remortgage, and follows up throughout the process to make sure everything is completed smoothly.
We have always found him to be reliable, professional, and helpful, and we wouldn’t hesitate to recommend him to others.
18 August 2026
Reply from The Mortgage Store
Loyalty like yours is something we never take for granted.
Nearly 20 years of trust is an incredible compliment, and we’re delighted to hear that Charlie has continued to provide the reliable, professional, and helpful service you’ve come to expect. Keeping clients informed, securing competitive rates, and ensuring every remortgage runs smoothly are exactly the standards we strive for.
It’s especially rewarding to know that Charlie’s proactive approach, from reminding you when it’s time to review your mortgage through to following up on every detail, has made such a positive difference over the years.
Thank you for your continued trust, your recommendation, and your kind words. We look forward to supporting you for many more years to come. - The Mortgage Store Team
Marek - a superb mortgage advisor
Marek was a superb ambassador for The Mortgage Store. He was extremely professional, considerate, supportive, actively listened and provided solutions and recommendations. He was a great asset to have on my side as I navigated my first mortgage as single parent and truly wanted us to get the best result for us as a family. And he had a great sense of humour! I would 100% recommend Marek for those enquiring or looking for mortgage advice, and without hesitation, I know I will ask him to help me again in the future. Thank you Marek! See you in 2 years 😆
4 September 2026
Reply from The Mortgage Store
Nicola, helping first time buyers navigate their mortgage journey is one of the most rewarding parts of what we do.
We're absolutely delighted to hear how much Marek's support meant to you throughout the process. His professionalism, patience, and commitment to understanding your circumstances are exactly the qualities we strive for, so it's wonderful to know you felt listened to, supported, and guided every step of the way.
It's especially lovely to hear that Marek not only provided expert advice and solutions but also brought a sense of humour to the journey. Buying your first home can be both exciting and daunting, so having someone in your corner who genuinely cares about achieving the best outcome makes all the difference.
Thank you for your fantastic recommendation and kind words. Marek will be thrilled to know he made such a positive impact, and we'll be ready to help when it's time for your next mortgage review in a couple of years! - The Mortgage Store Team
Easy process for my remortgage
Easy process for my remortgage. Staff are wonderful, polite and friendly. Would recommend them to anyone.
2 September 2026
Reply from The Mortgage Store
Hannah, making remortgaging feel easy is exactly what we aim for.
We're delighted to hear that the process was straightforward and that you found the team wonderful, polite, and friendly throughout. Creating a smooth experience while providing helpful and approachable support is something we take great pride in, so it's fantastic to know this was your experience.
Thank you for your recommendation and for taking the time to share your feedback. We truly appreciate your support. - The Mortgage Store Team
Long time customer
I have used The Mortgage Store several times and they have always been a pleasure to deal with. I would highly recommend them to anyone.
4 September 2026
Unprompted review
Reply from The Mortgage Store
Hearing from returning clients is always especially rewarding.
We’re delighted to know that you’ve used us several times and that each experience has been a pleasure. Building long term relationships with our clients and consistently delivering a high level of service is something we take great pride in, so your continued trust means a great deal to us.
Thank you for your recommendation and for choosing us time and time again. We look forward to supporting you whenever you need us in the future. - The Mortgage Store Team
Jonathan was amazing
Jonathan was amazing — super helpful, clear, and made everything easy for us. Just trust him with everything he says.
Emma kept us perfectly updated the whole way through.
They were honestly the best team.
4 September 2026
Unprompted review
Reply from The Mortgage Store
Reviews like this are a fantastic reflection of great teamwork.
We're delighted to hear that Jonathan made the process so easy with his clear advice and helpful support throughout. Making sure our clients feel confident and well informed every step of the way is exactly what we strive for.
It's also wonderful to hear that Emma kept you fully updated from start to finish. Strong communication and a seamless experience are at the heart of what we do, so we're thrilled that the two of them made such a positive impression.
Thank you for your kind words and for placing your trust in us. Jonathan and Emma will be delighted to know how much you appreciated their support. - The Mortgage Store Team
Sam is the man
Sam has always been very helpful, on new mortgages and various remortgages over the last 10 years. The broader Team are also great, with life insurance, contents and buildings insurance etc all taken care of. It's made our recent purchase of our new home very simple. Thanks Sam and the Team!
2 September 2026
Reply from The Mortgage Store
Mike, hearing that we’ve been able to support you for over a decade is something we’re incredibly grateful for.
It’s fantastic to know that Sam has been there to help with your mortgages and remortgages over the last 10 years, consistently providing the support and guidance you need. Building long term relationships with our clients is something we take great pride in, so your continued trust means a great deal to us.
We’re also delighted to hear that the wider team has helped make things easier by looking after your life, contents, and buildings insurance, helping to keep everything under one roof. Making the process as simple and stress free as possible is exactly what we aim for.
Thank you for your loyalty, kind words, and recommendation. Sam and the team will be thrilled to know how much their support is appreciated. - The Mortgage Store Team
Reply from The Mortgage Store
Martin, simple feedback like this is always great to receive.
We're delighted to hear that you found the team friendly, efficient, and a pleasure to deal with. Providing a smooth and straightforward experience while delivering excellent service is exactly what we aim for, so it's wonderful to know this was your experience.
Thank you for taking the time to share your feedback and for choosing us. We truly appreciate your support. - The Mortgage Store Team
Responsive and always professional
It;s always been a pleasure working with Ryan at The Mortgage Store, he goes above and beyond to deliver on whatever we need to achieve. That's why we have used The Mortgage Store so many times
28 August 2026
Reply from The Mortgage Store
Olumide, building long term relationships with our clients is one of the most rewarding parts of what we do.
We're delighted to hear that Ryan has consistently delivered the responsive, professional service you've come to rely on. Going above and beyond to help our clients achieve their goals is exactly what we strive for, so it's fantastic to know that this has been your experience time and time again.
The fact that you continue to choose us and return to Ryan's expertise means a great deal to us. Thank you for your continued trust, loyalty, and kind words. - The Mortgage Store Team
We couldn't recommend The Mortgage…
We couldn't recommend The Mortgage Store highly enough from start to finish.
Emma was brilliant throughout the application. She was always on hand to answer our questions, kept us updated regularly and importantly, was constantly chasing the lender for updates when somethings were taking longer than expected. Her communication and support really helped put our minds at ease.
Mark was fantastic when it came to finding the right mortgage for us, His knowledge and experience really showed, and he managed to place us with the right lender and saved us money each month compared with another broker we had spoken to.
Both Mark and Emma went above and beyond, and we genuinely felt that they had our best interests at heart. We're extremely grateful for all their help in getting us to this point and would definitely recommend The Mortgage Store to anyone.
Thank You Both...
3 September 2026
Unprompted review
Reply from The Mortgage Store
Ashok, reviews like yours are exactly why we do what we do.
We're absolutely delighted to hear how positive your experience was with both Mark and Emma. Finding the right mortgage is only part of the journey, so it's wonderful to know that Mark's knowledge and expertise helped secure the right lender and a deal that will save you money each month.
It's equally fantastic to hear how much Emma's support meant throughout the application process. Keeping clients informed, chasing updates, and providing reassurance when things take longer than expected are all key parts of the service we strive to deliver, so we're pleased that her communication helped put your minds at ease.
Knowing that you felt both Mark and Emma genuinely had your best interests at heart is one of the greatest compliments we could receive. They will be thrilled to read your kind words and know that their hard work made such a positive difference.
Thank you for your recommendation and for placing your trust in us. We wish you all the very best in your new home and we're always here whenever you need support. - The Mortgage Store Team
Excellent Service
Ryan at the Mortgage Service has been an excellent partner in taking care of my mortgage requirements. Great rates, excellent service and great guidance without being pushy. Highly recommended.
15 August 2026
Reply from The Mortgage Store
Mani, it's always rewarding to hear when clients feel they've found a trusted partner for their mortgage needs.
We're delighted to know that Ryan has provided the great rates, expert guidance, and high level of service you've described. Offering clear, honest advice without any pressure is exactly the approach we believe in, so it's wonderful to hear this made such a positive difference to your experience.
Thank you for your recommendation and for placing your trust in us. Ryan will be thrilled to read your kind words. - The Mortgage Store Team
From the start of my engagement with…
From the start of my engagement with the team at the mortgage store I was nothing but impressed with the quality of responses and the quality of knowledge and offers that were provided to me. I would also add the level of options given to me by the company was really encouraging.
3 September 2026
Reply from The Mortgage Store
Justin, feedback like yours is a fantastic reflection of the service we strive to provide.
We're delighted to hear that you were impressed from the very beginning by the quality of advice, knowledge, and mortgage options available to you. Taking the time to understand our clients' needs and present a range of suitable solutions is exactly what we aim for, so it's wonderful to know this gave you confidence throughout the process.
Your kind words about the responsiveness and expertise of the team mean a great deal to us. Thank you for taking the time to share your experience and for placing your trust in The Mortgage Store. - The Mortgage Store Team
Brilliant experience
I had a brilliant experience remortgaging my house with this team. Sam made the initial setup effortless and landed me a significantly better rate with a new provider. Wendy then took over and guided me seamlessly through every step of the transition. The service was professional, clear, and stress-free throughout. Highly recommended
26 August 2026
Unprompted review
Reply from The Mortgage Store
Anton, it’s always rewarding to hear when a remortgage process goes exactly as it should.
We’re delighted that Sam and Wendy worked together to make everything feel effortless, from securing a significantly better rate through to guiding you smoothly through the transition. Clear communication, professional advice, and a stress free experience are exactly what we aim to deliver, so it’s fantastic to know this was your experience.
Sam and Wendy will be thrilled to read your kind words and know that their support made such a positive difference.
Thank you for your recommendation and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Great advise and easy to do
Great advise and easy to do. Great communication throughout with super fast responses. Couldn’t be more happy with Mark and Emma.
Made the journey smooth and one less thing to worry about.
28 August 2026
Unprompted review
Reply from The Mortgage Store
Olivia, it’s great to hear that Mark and Emma helped make the whole process so straightforward.
Clear advice, fast responses, and keeping everything moving smoothly are exactly what we aim for, so it’s wonderful to know that their support helped make your journey easier and gave you one less thing to worry about.
Mark and Emma will be delighted to know how much you appreciated their communication and guidance throughout.
Thank you for your kind words and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
Ian & Charlene were brilliant
Ian & Charlene were brilliant - even though we came into some issues with our mortgage they sorted everything out, called often & we’re just wonderful!
Thanks!
29 August 2026
Unprompted review
Reply from The Mortgage Store
Ann, hearing that the team was able to help turn a challenging situation into a positive outcome is incredibly rewarding.
We're delighted to know that Ian and Charlene were there to support you through the issues that arose and kept in regular contact to make sure everything stayed on track. Going the extra mile to provide reassurance, clear communication, and practical solutions is exactly what we aim for, so it's wonderful to hear that their support made such a difference.
Ian and Charlene will be thrilled to read your kind words and know that their efforts were appreciated.
Thank you for your lovely feedback and for placing your trust in us. - The Mortgage Store Team
Neil & the team at The Mortgage store…
Neil & the team at The Mortgage store were fantastic. I completed yesterday as a first time buyer and it was completely painless. Neil was able to use his knowledge of the products available on the market to find me a product that allowed me to borrow slightly more than the standard salary multiplier, allowing me to get the house I wanted. He ensured it was affordable, understood my outgoings and made me feel very confident at every stage. Mortgage application to offer was externally fast. The wider team also helped me with arranging life insurance.
Would definitely use again.
28 August 2026
Unprompted review
Reply from The Mortgage Store
Nathan, becoming a first time buyer is a huge milestone, and we're delighted to hear that Neil and the team helped make the experience feel completely painless.
What stands out from your review is how Neil took the time to understand your circumstances and find a solution that enabled you to secure the home you wanted while ensuring everything remained affordable. That personalised approach and attention to detail are exactly what we strive for.
It's also fantastic to hear that the application moved quickly and that the wider team were able to support you with your life insurance arrangements too, helping make the whole process as straightforward as possible.
Thank you for your kind words and for choosing us. We look forward to supporting you again in the future whenever you need us. - The Mortgage Store Team
Emma Williams and Hayley Stride were…
Emma Williams and Hayley Stride were amazing when sorting out my new mortgage, nothing was too much trouble, and it was all sorted out in such a short space of time, I can’t recommend them enough.
27 August 2026
Unprompted review
Reply from The Mortgage Store
Ross, it’s brilliant to hear that Emma and Hayley were able to make such a positive impact on your mortgage journey.
Providing quick, reliable support and making sure nothing ever feels like too much trouble is exactly what we aim for, so it’s fantastic to know everything was sorted so efficiently and within such a short timeframe.
Emma and Hayley will be delighted to read your kind words and know that their hard work and dedication made the process so straightforward for you.
Thank you for your recommendation and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
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