I am very happy with Charlie and his team. He has been helping us with our mortgages for almost 20 years now. He always provide us the best available rate, remind us when its time to remortgage, a... See more
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Review summary
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Marek was a superb ambassador for The Mortgage Store. He was extremely professional, considerate, supportive, actively listened and provided solutions and recommendations. He was a great asset to have... See more
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I had a brilliant experience remortgaging my house with this team. Sam made the initial setup effortless and landed me a significantly better rate with a new provider. Wendy then took over and guided... See more
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It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
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Company details
- #5 of 86 best companies in Mortgage broker
- #2 of 95 best companies in Finance broker
- #2 of 53 best companies in Financial advisor
- #2 of 43 best companies in Home Insurance Agency
- #2 of 176 best companies in Insurance broker
- #3 of 55 best companies in Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Couldn’t be happier with the experience…
Couldn’t be happier with the experience we received. Ian and Charlene were exceptionally helpful and made the experience smooth and fast paced with no issues whatsoever. Amazing communication throughout the whole process made everything trustworthy and worthwhile. Fully recommend and will definitely be using again in the future. Excellent work.
10 September 2026
Unprompted review
Excellent experience
We had an excellent experience with The Mortgage Store MK while buying our first home. The whole team was professional, friendly and incredibly patient, making what could have been a stressful process feel clear and manageable.
We were kept regularly updated, communication was always excellent, and every question was explained thoroughly. It was also very convenient to have several services under one roof, allowing us to arrange our home insurance through them as well.
A special thank you to Kinga K. and Agnieszka S. for their fantastic support with our mortgage and insurance, and to everyone else involved throughout the process. We are extremely grateful for all your help and would highly recommend The Mortgage Store MK!
17 July 2026
Always great service and advice from…
Always great service and advice from Sam. Quick responses, listens to your individual needs and discusses options based on those. Fast and efficient at locking in a deal, especially when rates are volatile. I've been with Sam from the outset of this mortgage and wouldn't hesitate to recommend him and the Mortgage Store.
4 September 2026
Very strongly recommend
Myself and my partner had a great experience with both Jonathan and Emma. Were available at any point to answer any questions we had. Very detail oriented and nothing was left misunderstood
9 September 2026
Highly recommended
Ryan is extremely proactive, efficient and very helpful with all mortgage enquiries. I would definitely recommend him to landlords and home buyers alike.
9 September 2026
Great fast service, clear communication
I approached Tom Smith for help with a BTL mortgage, and I’m very happy with the overall service. He quickly helped me find a suitable lender and secure the mortgage offer. His response times were excellent, communication was clear, and he was always quick to help whenever I had any questions. The whole process was smooth and efficient from start to finish. I would definitely recommend Tom to anyone looking for a reliable and responsive mortgage advisor
8 September 2026
We had a very positive experience with…
We had a very positive experience with The Mortgage Store. The whole process was handled professionally and efficiently, and we felt supported throughout our mortgage application.
The team was helpful, responsive and took the time to explain everything clearly, which made what could have been a stressful process much easier. They kept us updated and were always available when we had questions.
We really appreciate their hard work and would happily recommend The Mortgage Store to anyone looking for professional and reliable mortgage advice.
9 September 2026
Cannot recomend Michael enough
Cannot recomend Michael enough, he’s gone above and beyond with helping us at every step of the way, always answering giving us different solutions and breakdowns! Yvonne has also been brilliant chasing, updating us with stages etc! Brilliant brilliant service.
Will defiantly be using again if we ever move! :)
9 September 2026
Unprompted review
Jane and Yvonne at the Mortgage Store…
Jane and Yvonne at the Mortgage Store have been excellent, would highly recommend.
7 September 2026
Unprompted review
Reply from The Mortgage Store
Alex, recommendations like yours mean a great deal to us.
We're delighted to hear that Jane and Yvonne have been excellent throughout your experience. Providing professional, reliable support and making the mortgage process as straightforward as possible is exactly what we aim for, so it's wonderful to know they delivered the service you were looking for.
Thank you for your kind words and recommendation. Jane and Yvonne will be thrilled to know how much you appreciated their support. - The Mortgage Store Team
Reply from The Mortgage Store
Abdullateef, it's great to know that the process felt smooth and that you received the support you needed along the way.
Providing clear guidance and making the mortgage journey as straightforward as possible is exactly what we aim for, so we're pleased to hear that your experience was a positive one from start to finish.
Thank you for taking the time to share your feedback. We truly appreciate your trust and are always here whenever you need support. - The Mortgage Store Team
Ian and Charlene were amazing to work…
Ian and Charlene were amazing to work with. They were always available to answer any questions I had and they responded very quickly to my emails. I would recommend them to anyone who is looking for a mortgage or a related business. Thank you so much for working tirelessly through the process. I appreciate you both.
7 September 2026
Reply from The Mortgage Store
Florence, comments like yours are a wonderful reflection of what great teamwork can achieve.
We're delighted to hear that Ian and Charlene were always on hand to answer your questions and provide the support you needed throughout the process. Responsive communication and keeping our clients informed every step of the way are exactly what we strive for, so it's fantastic to know this made such a positive difference to your experience.
Ian and Charlene will be thrilled to know how much you appreciated their hard work and dedication. Your recommendation means a great deal to us and is one of the highest compliments we could receive.
Thank you for your kind words and for placing your trust in us. We're always here whenever you need support. - The Mortgage Store Team
Very knowledgeable and hard working.
10 August 2026
Reply from The Mortgage Store
Simon, feedback like this speaks volumes.
We’re delighted to hear that you found the team very knowledgeable and hard working. Delivering expert advice while giving every client the time, attention, and support they deserve is exactly what we strive for, so it’s wonderful to know this was your experience.
Thank you for taking the time to share your kind words. We truly appreciate your support and trust. - The Mortgage Store Team
I am very happy with Charlie and his…
I am very happy with Charlie and his team. He has been helping us with our mortgages for almost 20 years now. He always provide us the best available rate, remind us when its time to remortgage, and follows up throughout the process to make sure everything is completed smoothly.
We have always found him to be reliable, professional, and helpful, and we wouldn’t hesitate to recommend him to others.
18 August 2026
Reply from The Mortgage Store
Loyalty like yours is something we never take for granted.
Nearly 20 years of trust is an incredible compliment, and we’re delighted to hear that Charlie has continued to provide the reliable, professional, and helpful service you’ve come to expect. Keeping clients informed, securing competitive rates, and ensuring every remortgage runs smoothly are exactly the standards we strive for.
It’s especially rewarding to know that Charlie’s proactive approach, from reminding you when it’s time to review your mortgage through to following up on every detail, has made such a positive difference over the years.
Thank you for your continued trust, your recommendation, and your kind words. We look forward to supporting you for many more years to come. - The Mortgage Store Team
Marek - a superb mortgage advisor
Marek was a superb ambassador for The Mortgage Store. He was extremely professional, considerate, supportive, actively listened and provided solutions and recommendations. He was a great asset to have on my side as I navigated my first mortgage as single parent and truly wanted us to get the best result for us as a family. And he had a great sense of humour! I would 100% recommend Marek for those enquiring or looking for mortgage advice, and without hesitation, I know I will ask him to help me again in the future. Thank you Marek! See you in 2 years 😆
4 September 2026
Reply from The Mortgage Store
Nicola, helping first time buyers navigate their mortgage journey is one of the most rewarding parts of what we do.
We're absolutely delighted to hear how much Marek's support meant to you throughout the process. His professionalism, patience, and commitment to understanding your circumstances are exactly the qualities we strive for, so it's wonderful to know you felt listened to, supported, and guided every step of the way.
It's especially lovely to hear that Marek not only provided expert advice and solutions but also brought a sense of humour to the journey. Buying your first home can be both exciting and daunting, so having someone in your corner who genuinely cares about achieving the best outcome makes all the difference.
Thank you for your fantastic recommendation and kind words. Marek will be thrilled to know he made such a positive impact, and we'll be ready to help when it's time for your next mortgage review in a couple of years! - The Mortgage Store Team
Easy process for my remortgage
Easy process for my remortgage. Staff are wonderful, polite and friendly. Would recommend them to anyone.
2 September 2026
Reply from The Mortgage Store
Hannah, making remortgaging feel easy is exactly what we aim for.
We're delighted to hear that the process was straightforward and that you found the team wonderful, polite, and friendly throughout. Creating a smooth experience while providing helpful and approachable support is something we take great pride in, so it's fantastic to know this was your experience.
Thank you for your recommendation and for taking the time to share your feedback. We truly appreciate your support. - The Mortgage Store Team
Long time customer
I have used The Mortgage Store several times and they have always been a pleasure to deal with. I would highly recommend them to anyone.
4 September 2026
Unprompted review
Reply from The Mortgage Store
Hearing from returning clients is always especially rewarding.
We’re delighted to know that you’ve used us several times and that each experience has been a pleasure. Building long term relationships with our clients and consistently delivering a high level of service is something we take great pride in, so your continued trust means a great deal to us.
Thank you for your recommendation and for choosing us time and time again. We look forward to supporting you whenever you need us in the future. - The Mortgage Store Team
Jonathan was amazing
Jonathan was amazing — super helpful, clear, and made everything easy for us. Just trust him with everything he says.
Emma kept us perfectly updated the whole way through.
They were honestly the best team.
4 September 2026
Unprompted review
Reply from The Mortgage Store
Reviews like this are a fantastic reflection of great teamwork.
We're delighted to hear that Jonathan made the process so easy with his clear advice and helpful support throughout. Making sure our clients feel confident and well informed every step of the way is exactly what we strive for.
It's also wonderful to hear that Emma kept you fully updated from start to finish. Strong communication and a seamless experience are at the heart of what we do, so we're thrilled that the two of them made such a positive impression.
Thank you for your kind words and for placing your trust in us. Jonathan and Emma will be delighted to know how much you appreciated their support. - The Mortgage Store Team
Sam is the man
Sam has always been very helpful, on new mortgages and various remortgages over the last 10 years. The broader Team are also great, with life insurance, contents and buildings insurance etc all taken care of. It's made our recent purchase of our new home very simple. Thanks Sam and the Team!
2 September 2026
Reply from The Mortgage Store
Mike, hearing that we’ve been able to support you for over a decade is something we’re incredibly grateful for.
It’s fantastic to know that Sam has been there to help with your mortgages and remortgages over the last 10 years, consistently providing the support and guidance you need. Building long term relationships with our clients is something we take great pride in, so your continued trust means a great deal to us.
We’re also delighted to hear that the wider team has helped make things easier by looking after your life, contents, and buildings insurance, helping to keep everything under one roof. Making the process as simple and stress free as possible is exactly what we aim for.
Thank you for your loyalty, kind words, and recommendation. Sam and the team will be thrilled to know how much their support is appreciated. - The Mortgage Store Team
Reply from The Mortgage Store
Martin, simple feedback like this is always great to receive.
We're delighted to hear that you found the team friendly, efficient, and a pleasure to deal with. Providing a smooth and straightforward experience while delivering excellent service is exactly what we aim for, so it's wonderful to know this was your experience.
Thank you for taking the time to share your feedback and for choosing us. We truly appreciate your support. - The Mortgage Store Team
Responsive and always professional
It;s always been a pleasure working with Ryan at The Mortgage Store, he goes above and beyond to deliver on whatever we need to achieve. That's why we have used The Mortgage Store so many times
28 August 2026
Reply from The Mortgage Store
Olumide, building long term relationships with our clients is one of the most rewarding parts of what we do.
We're delighted to hear that Ryan has consistently delivered the responsive, professional service you've come to rely on. Going above and beyond to help our clients achieve their goals is exactly what we strive for, so it's fantastic to know that this has been your experience time and time again.
The fact that you continue to choose us and return to Ryan's expertise means a great deal to us. Thank you for your continued trust, loyalty, and kind words. - The Mortgage Store Team
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