It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
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Review summary
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Excellent service and responsiveness throughout the process. Both James and Emma have been wonderful and explained everything very clearly and have always been able to answer any questions. James was... See more
Company replied
I have been thoroughly pleased with my experience that started with Chris he went above and beyond to find us a good solicitor which was totally out of his duties and then with Charlene, she kept us u... See more
Company replied
Wonderful experience with mortgage store. First time buyer and Magdalena and her expertise had made all the steps easy, swift and stressless. She was amazing to work with and couldn't recommend her mo... See more
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Company details
- #5 of 88 best companies in Mortgage broker
- #2 of 96 best companies in Finance broker
- #2 of 52 best companies in Financial advisor
- #2 of 43 best companies in Home Insurance Agency
- #2 of 176 best companies in Insurance broker
- #3 of 54 best companies in Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Couldn’t recommend more
Can’t recommend this company enough - got me a fantastic rate and kept me updated though the whole process. As a first time buyer they totally took the stress away. Huge shout out to Chris Simms and Charlene Malcolm. Will be using this company for a long time to come!
14 August 2026
Unprompted review
Great all round experience
Great all round experience. Always on hand to talk to and kept up to date with all the steps
13 August 2026
Unprompted review
5* service
Sam and the rest of the team have been professional, helpful, knowledgable and approachable! Available to answer any questions I had no matter how silly, and prompt responses and ensuring the timeline was staying on track for completion. Highly recommend! As a first time buyer they have eased a lot of my anxiety and I will definitely be returning for their support again in the future when required.
7 August 2026
Unprompted review
Reply from The Mortgage Store
Lucy, knowing that we were able to ease some of the anxiety that can come with buying your first home means a great deal to us.
It's fantastic to hear that Sam and the team were professional, approachable, and always on hand to answer your questions. No question is ever too small, especially when you're navigating the process for the first time, so we're pleased that you felt supported and informed throughout.
Keeping everything on track and providing prompt communication is exactly what we aim for, and it's wonderful to know this helped make your experience a positive one.
Thank you for your recommendation and for trusting us with such an important milestone. We look forward to supporting you again in the future whenever you need us. - The Mortgage Store Team
Jo Hannell was absolutely brilliant
Jo Hannell was absolutely brilliant, very quick and responsive. Super helpful and I couldn't have asked for a smoother transaction. Everyone else who I spoke to there was very efficient and effective. Would definitely recommend!
12 August 2026
Reply from The Mortgage Store
Lucy, reviews like yours are a wonderful reflection of what great service should be.
We’re delighted to hear that Jo made the process so smooth for you. Being quick to respond, providing helpful guidance, and keeping everything moving efficiently are exactly the qualities we strive to deliver, so it’s fantastic to know this was your experience.
It’s also lovely to hear that everyone you dealt with was efficient and effective throughout the transaction. Creating a seamless experience from start to finish is always our goal.
Thank you for your kind words and recommendation. Jo and the team will be thrilled to know they made such a positive difference. - The Mortgage Store Team
Highly recommend
Yvonne and Michael have been an absolute pleasure to work with, especially as it is our first time buying a house. Every step of the process has been explained so well and we were kept informed on everything happening. Highly recommend!
12 August 2026
Unprompted review
Reply from The Mortgage Store
Reviews like yours are a wonderful reminder of why we do what we do.
Buying your first home is such an important milestone, and we're delighted to hear that Yvonne and Michael made the experience enjoyable and easy to navigate. Taking the time to explain each stage clearly and keeping clients informed throughout the journey is exactly what we aim for, so it's fantastic to know you felt supported every step of the way.
Yvonne and Michael will be thrilled to know how much you appreciated their help and guidance during your first home purchase.
Thank you for your recommendation and for allowing us to be part of such an exciting chapter. We wish you every happiness in your new home. - The Mortgage Store Team
Professional Throughout
Great communication throughout, really simplified the entire process for me. Exactly the kind of professional service and advice that you want in your corner.
11 August 2026
Reply from The Mortgage Store
It's great to know that the service delivered exactly what you were looking for.
Clear communication and straightforward advice can make all the difference during the mortgage process, so we're delighted to hear that everything was explained clearly and that the experience felt simple and hassle free from start to finish.
Knowing that you felt you had the right professional support in your corner is one of the best compliments we could receive.
Thank you for your kind words and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
Happy to explain and guide me through…
Happy to explain and guide me through the necessary paperwork to suppirt with a re-mortgage.
This ia much appreciated.
10 August 2026
Reply from The Mortgage Store
Claire, it's moments like these that remind us how important clear guidance can be.
We're delighted to hear that you felt well supported throughout your remortgage and that the paperwork and requirements were explained clearly. Helping our clients understand each stage of the process and making everything feel straightforward is exactly what we aim for.
Thank you for your kind words and for taking the time to share your experience. We truly appreciate your trust and are always here whenever you need support. - The Mortgage Store Team
Absolutely fantastic service
Absolutely fantastic service, a big shoutout to Ian, he has been fantastic from start to finish with our mortgage, genuinely can’t recommend these guys enough.
29 July 2026
Reply from The Mortgage Store
Luke, comments like these are fantastic to read.
We're delighted to hear that Ian provided such outstanding support from start to finish. Making the mortgage process straightforward while keeping clients fully informed along the way is exactly what we aim for, so it's wonderful to know your experience was such a positive one.
Your recommendation means a great deal to us, and Ian will be thrilled to know that his dedication and support made such a difference throughout your journey.
Thank you for taking the time to share your feedback. We’re always here whenever you need support. - The Mortgage Store Team
Outstanding service from James and the team!
We had a fantastic experience working with The Mortgage Store to secure our mortgage offer. A special mention goes to James, who provided exceptional support, clear guidance, and expert advice throughout the entire process. He made sure everything was handled efficiently, promptly resolving any queries and making what could have been a stressful experience completely seamless.
Thank you to James and team for all their hard work—we couldn't have asked for a better service. Highly recommended!
10 August 2026
Unprompted review
Reply from The Mortgage Store
Abu, feedback like this makes all the hard work worthwhile.
We're delighted to hear that James and the team provided such exceptional support throughout your mortgage journey. Clear guidance, expert advice, and being readily available to answer questions are exactly the standards we strive for, so it's fantastic to know that the process felt seamless and stress free from start to finish.
James will be thrilled to hear how much you appreciated his support and that he helped make such an important milestone a positive experience.
Thank you for your recommendation and for placing your trust in us. We’re always here whenever you need support. - The Mortgage Store Team
Thank you so much to the mortgage store…
Thank you so much to the mortgage store for all of their help from beginning to end of our buying & selling journey.
They went above and beyond and were so helpful. Would definitely recommend and we will for sure be back in the future 😊
7 August 2026
Unprompted review
Reply from The Mortgage Store
Knowing that we were able to support you throughout both your buying and selling journey is incredibly rewarding to hear.
Going above and beyond for our clients is exactly what we aim for, so it’s wonderful to know that the team was able to make the process smoother and provide the support you needed from beginning to end.
The fact that you would recommend us and plan to return in the future means a great deal to us. Thank you for your trust, your kind words, and for allowing us to be part of such an important chapter.
We look forward to helping you again whenever you need us. - The Mortgage Store Team
I had a great experience with The…
I had a great experience with The Mortgage Store. Magdalena, my mortgage broker, was extremely professional, helpful and responsive throughout the whole process. She took the time to understand my situation and found me a great remortgage product with very competitive terms. Everything was handled smoothly and efficiently, and I’m very happy with the outcome. I’ll definitely be using The Mortgage Store and Magdalena again in the future and would highly recommend them.
7 August 2026
Reply from The Mortgage Store
Adam, it's fantastic to hear that Magdalena provided such a positive experience throughout your remortgage.
Taking the time to understand each client's individual circumstances and finding the most suitable deal is exactly what we aim for, so it's wonderful to know that Magdalena's professionalism, responsiveness, and attention to detail helped secure a competitive mortgage product that met your needs.
We're especially pleased that everything was handled smoothly and efficiently, giving you confidence in the process from start to finish. Knowing that you would choose to work with Magdalena and The Mortgage Store again in the future is one of the greatest compliments we could receive.
Thank you for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Reply from The Mortgage Store
Anthony, sometimes the simplest feedback says it all.
We're pleased to hear that you received such a prompt response throughout the process. Keeping communication quick, clear, and reliable is something we place great importance on, so it's great to know this stood out in your experience.
Thank you for taking the time to leave a review and for choosing us. We're always here whenever you need support. - The Mortgage Store Team
Exellent service
Exellent Mark explained everything really well and advised us which mortgage would be the most cost effective for us. The paperwork was submitted quickly and we had our mortgage offer really quickly thank you fo making this so easy!
7 August 2026
Reply from The Mortgage Store
Samantha, comments like yours are a fantastic boost for the team.
We're so pleased to hear that Mark was able to explain everything clearly and help you find the most cost effective mortgage option for your circumstances. Taking the time to provide straightforward advice and keep the process moving efficiently is exactly what we aim for.
It's especially rewarding to hear that the paperwork was submitted quickly and that your mortgage offer came through so promptly. Making the journey as smooth and stress free as possible is always our goal.
Thank you for your kind words and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Excellent service and responsiveness…
Excellent service and responsiveness throughout the process. Both James and Emma have been wonderful and explained everything very clearly and have always been able to answer any questions. James was able to walk us through the house buying process step by step which was super helpful as a first time buyer. Overall an excellent mortgage service, I would recommend to others especially as a first time buyer.
7 August 2026
Unprompted review
Reply from The Mortgage Store
Seyi, helping first time buyers feel confident throughout the home buying journey is something we care deeply about.
It's fantastic to hear that James and Emma provided such clear guidance and responsive support from start to finish. Taking the time to explain each step, answer questions promptly, and make the process easier to understand is exactly what we aim for, so it's wonderful to know you felt supported throughout.
James and Emma will be delighted to hear that their advice and communication helped make your first home purchase a positive experience.
Thank you for your recommendation and for trusting us with such an important milestone. We wish you every happiness in your new home. - The Mortgage Store Team
Everyone in the team were extremely…
Everyone in the team were extremely helpful throughout the entire process. I would highly recommend them.
3 August 2026
Unprompted review
Reply from The Mortgage Store
Robert, knowing that the whole team made a positive difference throughout your journey is wonderful to hear.
Providing helpful, reliable support from start to finish is exactly what we aim for, so we're delighted that you felt well looked after every step of the way.
Thank you for your recommendation and for taking the time to share your experience. It was a pleasure to support you, and we're always here whenever you need us. - The Mortgage Store Team
Great service
Both Yvonne and Michael have been extremely helpful throughout the whole process of buying our first home. They respond to calls and emails with speed and will answer any questions you have throughout the whole thing.
4 August 2026
Reply from The Mortgage Store
Ben, helping first time buyers through such an important milestone is something we’re incredibly passionate about.
We’re delighted to hear that Yvonne and Michael were able to support you throughout the purchase of your first home. Being responsive, keeping communication clear, and making sure every question is answered along the way are exactly the standards we strive for, so it’s fantastic to know you felt well looked after from start to finish.
Yvonne and Michael will be thrilled to hear your kind words and know their support helped make the process easier for you.
Thank you for taking the time to share your experience. We wish you every happiness in your new home. - The Mortgage Store Team
Mortgagestore
Yvonne was amazing from start to finish. She was friendly, professional and always happy to help. She made the whole mortgage process easy to understand and kept me informed every step of the way. I really appreciate all her hard work and support. I would highly recommend Yvonne to anyone looking for a mortgage adviser. Thank you so much!
31 July 2026
Unprompted review
Reply from The Mortgage Store
Sebastian, knowing that the mortgage process felt easy to understand and well supported from start to finish is incredibly rewarding to hear.
Yvonne takes great pride in providing friendly, professional guidance, so it's wonderful to know that she kept you informed at every stage and was always happy to help whenever you needed assistance. Helping clients feel confident and supported throughout their journey is exactly what we aim for.
Your recommendation means a great deal to us, and Yvonne will be delighted to read your kind words and know that her hard work made such a positive difference.
Thank you for your trust and for taking the time to share your experience. - The Mortgage Store Team
Really fast and thoroughly explained…
Really fast and thoroughly explained service in a way that we as first time buyers could understand, communication was over and above, cant fault them!
We dealt with Michael and Yvonne both were very pleasant and efficient in answering all of our questions!
3 August 2026
Unprompted review
Reply from The Mortgage Store
Dom, it's especially rewarding to hear when first time buyers feel confident and informed throughout the process.
Making mortgages easy to understand and keeping communication clear every step of the way is exactly what we aim for, so it's fantastic to know that Michael and Yvonne provided such a positive experience. We're delighted that all your questions were answered and that the service felt both efficient and supportive from start to finish.
Michael and Yvonne will be thrilled to read your kind words and know their efforts made such a difference.
Thank you for taking the time to share your experience. We wish you all the best in your new home. - The Mortgage Store Team
Great service
Great service, fast and efficient. Can’t thank Ryan enough and wouldn’t use anyone else.
1 August 2026
Reply from The Mortgage Store
Emma, feedback like this is always wonderful to receive.
We're delighted to hear that Ryan provided such great service and made the process fast and efficient from start to finish. Delivering clear advice, quick communication, and a smooth experience is exactly what we aim for, so it's fantastic to know Ryan made such a positive difference.
Your loyalty and confidence in Ryan mean a great deal to us, and we know he'll be thrilled to read your kind words.
Thank you for taking the time to share your experience. We're always here whenever you need support. - The Mortgage Store Team
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