I’ve made several orders over the past two years and never had a problem. When calling to ask about back order items, the chap on the phone was really friendly and helpful, the expectations were clear... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had never heard of The Outpost before (I'm a southerner) but they had exactly what I was after in stock. Made my first order for a Xmas gift for a relative. Next day (or so) I had a personal email fro... See more
The Outpost is a great company based in the north. No issues with delivery or customer service, which is polite and engaging. My only nitpick is that you can't see if an item is in stock or not on... See more
Company replied
I really like the Outpost, and they are my default online source for all things Games Workshop - Warhammer 40k, Horus Heresy and Legions Imperialis. Great pricing, good stock levels and quick despat... See more
Company replied
Company details
Written by the company
The #1 Miniatures Shop as rated on Trustpilot! **Independent friendly local gaming store!** **Great discount on products!** **FREE shipping available!** **Tracked UK delivery as standard!** **Same day dispatch on in-stock orders! (placed before cut-off)** **Live stock levels and stock allocated to your orders for peace of mind!** **Excellent customer service by phone, email or in person!** **Honest advice when you have a decision to make!** **Thousands of products stocked from the best manufacturers!** **No quibble refund/return policy**
Contact info
35 Walker Street, S3 8GZ, Sheffield, United Kingdom
- 01142752172
- custserv@the-outpost.co.uk
- www.the-outpost.co.uk
4.9
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience with outpost is always…
The experience with outpost is always great. Fast delivery great communication and amazing staff.
13 August 2025
Unprompted review
Used to be my go to store for all my…
Used to be my go to store for all my warhammer/hobby needs, since the move there appear to have been some issues with the new systems and indeed customer service, still one of the better online sellers, but the service has definitely taken a dip, even basic stuff like forgetting to add the reward plaque pieces to orders then as a solution saying “next time you order, call us and we’ll put an extra one in”.
I’m not one for complaining usually, and like I said this is still one of the better online stores. Hopefully once they’ve settled into the new premises there’ll be an improvement.
8 August 2025
Unprompted review
Modelling
Excellent service and items will buy from these again and i would recommend this company
1 August 2025
Unprompted review
Good price, quick delivery
Delivery was quick and easy and a good price to boot!
6 August 2025
Unprompted review
Good price, quick delivery.
Packaged well, posted in good time, arrived fine.
2 August 2025
Unprompted review
5 stars!
Ordered Friday morning, had an email later that day saying it had been packaged and was ready to ship. Order arrived today (Monday). Well packaged, great condition of the item. Will order again. Thank you
1 August 2025
Unprompted review
Paragon of Customer Service more like!
Been after Paragon of Faith since it's release, but to no avail. That was until Outpost emailed me directly to inform me they got a new one is stock. One transaction later my latest Adepta Sororitas book was in transit. Arrived in perfect condition the following Monday. Exemplary customer service.
27 July 2025
Unprompted review
Top service
Recieved my order, fast/efficient service, and love the live stock updates on the website.
25 July 2025
Unprompted review
Excellent service as always
Excellent service as always. Happy customers come back 👍🏻
28 July 2025
Unprompted review
Easy ordering process and competitive…
Easy ordering process and competitive prices makes the Outpost my go to store for Warhammer. Excellent service and delivery options. Live stock levels makes sure you can order with confidence. Will keep using.
12 July 2025
Unprompted review
Great little company
Always a pleasure to deal with The Outpost. Plenty of communication from transaction to receiving the orders. Great range of stock, great prices, great customer Service. Never had any complaints with them. They’re great!
26 July 2025
Unprompted review
Great from order to delivery
Great from order to delivery. Good communication and always approachable.
26 July 2025
Unprompted review
Excellent in all respects 5***** Thanks
26 July 2025
Unprompted review
honest, dependable, great prices and delivery
Incredibly reliable and willing to rectify issues with the manufacturer. I wish I could give 6 stars
7 July 2025
Unprompted review
Absolutely spot on
Absolutely spot on, Very easy to order from their website. Great communication via Email, spot on delivery.
I can highly recommend The Outpost to all for all your hobby needs.
25 July 2025
Unprompted review
Excellent communication
Excellent communication. Great customer service. Highly recommended.
25 July 2025
Unprompted review
Everything as it should be
Everything as it should be, online orders arrived on release date. In store staff are brilliant very knowledgeable
12 July 2025
Unprompted review
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