The Outpost Reviews 

1,897
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, great prices, and secure packaging that keeps delicate items safe and undamaged during transit. Consumers also appreciate the wonderful communication provided by the team, noting that they are consistently kept informed and well updated about their orders. However, a small portion of people felt that minor issues occurred, as some reviewers noted slight delivery delays because certain ordered products happened to be on back order. Despite these occasional setbacks with stock availability, people remain very happy to shop here and consider it a reliable online destination.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising super quick shipping times,... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction and appreciation for the... See more

Order

Consumers find order to be a great experience, praising the very quick delivery and secure packaging.... See more

Product

Customers consistently note positive experiences with product, highlighting the great selection and perfect... See more

Price

Reviewers highlight great satisfaction with the price, noting that costs are very reasonable and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve made several orders over the past two years and never had a problem. When calling to ask about back order items, the chap on the phone was really friendly and helpful, the expectations were clear... See more

Rated 5 out of 5 stars

Had never heard of The Outpost before (I'm a southerner) but they had exactly what I was after in stock. Made my first order for a Xmas gift for a relative. Next day (or so) I had a personal email fro... See more

Rated 5 out of 5 stars

The Outpost is a great company based in the north. No issues with delivery or customer service, which is polite and engaging. My only nitpick is that you can't see if an item is in stock or not on... See more

Company replied

Rated 5 out of 5 stars

I really like the Outpost, and they are my default online source for all things Games Workshop - Warhammer 40k, Horus Heresy and Legions Imperialis. Great pricing, good stock levels and quick despat... See more

Company replied


Company details

  1. Miniatures Shop
  2. also in
  3. Art supply shop
  4. Game Shop
  5. Gaming services
  6. Hobby shop
  7. Model shop

Written by the company

The #1 Miniatures Shop as rated on Trustpilot! **Independent friendly local gaming store!** **Great discount on products!** **FREE shipping available!** **Tracked UK delivery as standard!** **Same day dispatch on in-stock orders! (placed before cut-off)** **Live stock levels and stock allocated to your orders for peace of mind!** **Excellent customer service by phone, email or in person!** **Honest advice when you have a decision to make!** **Thousands of products stocked from the best manufacturers!** **No quibble refund/return policy**


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(1,897)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Swift delivery and good service

Really good ordering process, package was delivered swiftly on the day of the main release for the preorder

Pre ordered emperors children box, and the box was delivered on the Saturday.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Great shop

Great shop,never had any problems,customer service is good as are the prices.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Re-load Experience

Had a great experience using the Re-load trade in scheme. Had a fair bit of so emailed them a list along with conditions and followed up with photographs. A price for part cash and part trade was agreed on the basis of the items being in the condition I had said , and due to the number of items a collection was arranged. Outpost pointed out that they wouldn’t try haggle me down at the point of collection as long as everything was as I had said.

Chris from Outpost came down on the agreed day and checked everything was good which it was , and then arranged the bank transfer and credit note voucher straight away before leaving and this was quickly done. I didn’t have to pack anything as he’d brought packing boxes and material and it was soon all boxed up and loaded into his car. I appreciated that he’d actually come down on his day off to get the trade in finalised as quick as possible.

Would recommend , I felt the prices quoted were very fair.

22 February 2025
Unprompted review
Rated 3 out of 5 stars

Arrived in good time but book had…

Arrived in good time but book had several dings and dents in the hardback, the packaging looked pristine though and was well padded with bubble wrap so can only assume it was sent out in this condition which is disappointing as a collector i would have listed this books condition as second best.

17 February 2025
Unprompted review
The Outpost logo

Reply from The Outpost

Hey! I've asked for a member of the team to reach out to you :)

Rated 5 out of 5 stars

I placed my order in November...

I placed my order in November, and although my order was delayed from arriving for Christmas, and a subsequent Birthday in early January, The Outpost still warrants a five-star rating due to communication level and the knowledge that the delays were not of The Outposts doing. I received an order update weekly, and sometimes bi-weekly, each time including the option to request a full refund. I am always more likely to stick with a company that keeps me updated without the need to chase. I would recommend The Outpost to anyone who asked. The quality of the product that I eventually received was exemplary and my Father is over the moon with them.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Consistent good customer service

I have used The Outpost a lot recently and their service is excellent. One recent incident involved an order I made for an out of stock item,The Outpost kept me informed of the supply info then, when it came to light that the item had been discontinued,offered me a store credit or refund. I took the credit, ordered an item and received it within 2 days. Excellent customer service.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Customer-first experience

Frequent updates about the status of my order and the situation with stock, even offering to refund items that were taking longer than expected to come from suppliers so they could send out the rest of the order to me. The items themselves came with zero damage, and in great time from agreement of dispatch. The fact they contacted me about the delays rather than the other way around was a really nice surprise.

16 January 2025
Unprompted review

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