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The Accountancy Partnership Reviews 

5,677
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 661 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable staff and dedicated accountants for providing prompt, helpful replies to any business questions and guiding them through complex financial tasks. People note that the overall service platform makes managing taxes smooth, straightforward, and entirely stress-free while offering constant reassurance. Some reviewers were not happy with communication, mentioning delayed replies and difficulties getting timely support from the team during important filing periods. A few consumers also experienced frustration regarding unexpected fee increases and missed deadlines that negatively impacted their small business operations and financial planning.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting dedicated accountants who provided friendly,... See more

Service

Reviewers mention positive feedback about service, expressing that everything is handled efficiently and with... See more

Response time

Reviewers consistently highlight positive aspects of response time, noting that communications are prompt,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that support... See more

User experience

Consumers find user experience to be positive, highlighting that the overall process is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Dean at TAP as my main account manager is a pleasure. He is always very prompt in his replies and takes the time to explain things I don’t understand due to my limited financial backgroun... See more

Company replied

Rated 5 out of 5 stars

I’ve had a very good experience with The Accountancy Partnership. Dean Saunders helped with my company accounts this year and was friendly, helpful and responsive throughout. He was always happy to cl... See more

Company replied

Rated 5 out of 5 stars

I’ve had a very good experience with The Accountancy Partnership. Dean Saunders helped with my company accounts this year and was friendly, helpful and responsive throughout. He was always happy to cl... See more

Company replied

Rated 5 out of 5 stars

Dean has been handling the accounting for my UK company and I couldn’t be happier with the service. He’s responsive, knowledgeable, and made the whole process of filing our accounts and Corporation Ta... See more

Company replied


Company details

  1. #23 of 34 best companies in Accounting firm
  2. #20 of 27 best companies in Accountant
  3. #10 of 12 best companies in Chartered Accountant
  4. #23 of 34 best companies in Tax advisor
  5. #15 of 21 best companies in Tax Preparation
  6. #18 of 22 best companies in Tax preparation service

About The Accountancy Partnership

Written by the company


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We offer online accounting services which simplify tax and finances for small businesses, by providing a fresh alternative to old-school high street accountants.

Our Services

Our team of qualified, in-house accountants provide accounts expertise, tax returns, bookkeeping, payroll services and more, all for a low, fixed monthly fee.

Working with small businesses, sole traders, limited companies, contractors, and freelancers, we help businesses start out and then scale.

From only £24.50 per month, you will receive:

  • Your own dedicated accountant
  • Completion of your accounts and tax returns
  • Simple online accounting software
  • Unlimited help and support
  • Call us on 020 3355 4047 or get an instant quote


    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6k reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 90% of negative reviews

    Typically replies within 1 week

    How this company uses Trustpilot

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    4.7

    All reviews

    (5,677)

    643 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Great overall experience

    Great overall experience. Everyone I have spoken to has been very friendly and helpful but, a special shoutout to my dedicated accountant, Ben. I am not clued up about any of the accountancy part of business and probably asked some stupid questions.... Ben couldn't have been more helpful in answering questions and going above and beyond to explain anything to me which came up.

    2 June 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Dylan,

    Thank you for taking the time to leave us such a positive review, we appreciate it!

    I'm pleased to hear of your experience with Ben, your assigned accountant, and how helpful he has been throughout your time with us.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 4 out of 5 stars

    A Positive experience with The Accountancy Partnership

    Would happily recommend The Accountancy Partnership to any small size limited company, such as mine. Matty Douglas and the team made the whole salary payment, accounts submission and general accounting guidance very straightforward. The fees are reasonable and communication pretty seamless and always courteous. Only slight criticism is where a couple of reminder emails were required to help answer my queries, otherwise it would be a 5 star rating.

    26 May 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Mike,

    The team here at TAP appreciate your review and recommendation!

    I'm pleased to hear of your positive experience with your assigned accountant Matty and the team as a whole.

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Ben S does a great jobt

    26 May 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Zied,

    TAP really appreciate your 5 star review and hearing of your experience with your accountant Ben!

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Sophie Jones was excellent at quickly…

    Sophie Jones was excellent at quickly understanding our businesses and accounts and prompt in filing them. Professional, timely and accurate!

    29 May 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Gian,

    TAP appreciates you taking the time to leave us a 5 star review!

    It's great to hear of your positive experience with your assigned accountant Sophie.

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    My accountant Jamie McColl is very…

    My accountant Jamie McColl is very efficient
    with the services he provides me with.

    29 May 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Rai,

    Thank you for taking the time to leave us a 5 star review!

    I'm pleased to hear of your positive experience with your accountant Jamie.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Rob Griffiths is a highly professional…

    Rob Griffiths is a highly professional accountant who took the time to address all my queries thoroughly and explain everything clearly. He guided me through my accounts step by step, ensuring all information was reported accurately and helping me avoid any potential misreporting. Very knowledgeable, detail-oriented, and reassuring throughout the process. I would highly recommend his services.

    28 May 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    TAP really appreciate your recommendation and review!

    It's great to hear of your positive experience with your accountant Rob and how everything has been so thorough.

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Professional, efficient and reliable

    We have been with The Accountancy Partnership for many years now and couldn’t be happier with their service. Callum has been our accountant for the past few years and has always been highly efficient, professional, and easy to reach whenever needed.

    28 May 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Evelyn,

    We really appreciate you taking the time to leave such a positive review!

    I'm pleased to hear of your experience with Callum, your accountant.

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Sophie Jones manages our annual…

    Sophie Jones manages our annual financial reports and corporation tax. Sophie is very efficient in her service as well as keeping me informed all through the process leading up to final review and submission. I would not hesitate to recommend her or The Accountancy Partnership as a cost effective and efficient book keeping service to any company.

    28 May 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Mike,

    It's great to hear of experience with your assigned accountant Sophie and we appreciate you taking the time to share this in such a positive review!

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Excellent service by the team

    Excellent service by the team. Highly competent team of accountants and bookkeeping specialists who can support your business accounting needs including bookkeeping and production of annual accounts. They also provide an accounting tool Pandle which saves the cost of e.g. Xero.

    20 May 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    Thank you for taking the time to leave us a 5 star review!

    I'm pleased to hear of your positive experience with our services as a whole.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Accountancy Partnership…

    Moved to the Accountancy Partnership after rising costs from my previous accountant. Very happy with the service, professional advice and friendly support.
    Would definitely recommend.

    28 May 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Kevin,

    Your review and recommendation are really appreciated by TAP!

    Thank you for taking the time to share your positive experience with our service.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Excellent work under a tight timeframe

    Have been using TAP for accountancy services and have found them very reliable. Connor Simmons, in particular, was excellent: he turned the work around within a tight timeframe and got everything submitted on time. Thorough, proactive and easy to deal with throughout. Would highly recommend!

    25 May 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Ioannis,

    Thank you for taking the time to leave us such a positive 5 star review and recommendation!

    It's great to hear of your experience with your assigned accountant Connor.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    @ Jamie Wilson

    @ Jamie Wilson
    Very efficient and understood the task and requests. Personable, pleasant and easy to deal with.
    Thank you.

    15 May 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Lorraine,

    TAP appreciate you taking the time to leave us a 5 star review!

    It's great to hear of your positive experience with your accountant Jamie.

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    great service always responsive and on…

    great service always responsive and on time, my contact Kieran McCann is a good accountant

    27 May 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Wade,

    Thank you for taking the time to leave us a 5 star review!

    I'm pleased to hear of your experience with Kieran, your assigned accountant, and how everything has been so positive.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Highly recommend Accountancy Partnership’s

    I’ve worked with other accountants before, but I can honestly say that The Accountancy Partnership have been by far the easiest and most supportive to work with to manage my small private practice .

    They are incredibly efficient, prompt, and responsive, but what really stood out was how they explained things clearly and worked with me in a more bespoke and understanding way when I needed support. They made what can often feel complicated and overwhelming much easier to manage.

    A special thank you to James Black, who my accountant who was professional, approachable, and genuinely helpful. I would highly recommend them.

    26 May 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Julie,

    The team here at TAP really appreciate your recommendation and sharing a fantastic review of your experience with our service overall!

    It's great to hear that your assigned accountant James has made everything so positive for you.

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 1 out of 5 stars

    25 Days for Bookkeeping, Still not done, little accountability

    Seem to have gotten worse over the years. Received a 450 pound fine as bookkeeping hasn't been done in 25 days - yes nearly a month - and it STILL hasn't been done. I'll likely have to switch providers at this point because it's getting ridiculous.

    25 May 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    Thank you for your review.

    We do appreciate feedback and take your comments very seriously. Following on from your review, a member of our Client Experience team has contacted you to discuss the concerns you have raised.

    Many Thanks,

    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Amazingly helpful!

    I am incredibly grateful to Sam Endeacott and the whole team for being extremely helpful and for providing thorough support and assistance every step of the way! Thank you so much!

    11 May 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    Thank you for taking the time to leave us such a positive review!

    I'm pleased to hear of your experience with your accountant Sam and the ongoing support you have received from him.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    I had a great experience with my accountant Shawn Halton

    I had a great experience with my accountant Shawn Halton from accountancy partnership this year. He prepared my 2026 accounts very professionally and made the whole process smooth and stress-free. Communication was excellent — always quick to reply, easy to talk to, and very helpful with any questions I had. I really appreciated the unlimited support and guidance throughout. Highly recommend his service to anyone looking for a reliable and efficient accountant.

    16 April 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Garshika,

    TAP really appreciate your great review and recommendation!

    I'm pleased to hear of your positive experience with your assigned accountant Shawn and how smooth the process has been for you since being with us.

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Great experience

    Great experience! Huge thanks to Lisa for her excellent help with our annual report. She made the whole process smooth and stress-free. Highly recommend!

    21 May 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    Thank you for taking the time to leave us a positive review and for sharing your recommendation!

    I'm pleased to hear of your experience with your accountant Lisa.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Professional service, highly recommended

    Lisa provided a highly professional and efficient service throughout. She was always responsive, knowledgeable, and very helpful with every question and detail. Her support made the whole process smooth and stress-free. I really appreciated her professionalism, clear communication, and attention to detail. I would definitely recommend Lisa to anyone looking for a reliable and trustworthy accountant.

    21 May 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Ahmed,

    Your review and recommendation is really appreciated!

    Thank you for taking the time to share your experience with Lisa and how everything has been so positive.

    Kind regards,
    Tori
    The Accountancy Partnership.

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