The Airgun Centre Reviews 

389
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, welcoming, and highly knowledgeable staff for providing patient guidance, expert advice, and exceptional support during all purchases. Buyers note that staff members take ample time to answer every question thoroughly without ever rushing anyone. Consumers also highlight the outstanding quality of the air rifles, highly efficient delivery services, and the incredible peace of mind provided by lifetime warranties. People deeply appreciate the well-organized physical store layout, the impressive selection of accessories, and the remarkably smooth online shopping experience. Reviewers emphasize that visiting the shop or ordering online consistently exceeds expectations and delivers reliable results.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting friendly and knowledgeable service. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting staff who are friendly, knowledgeable, and... See more

Product

Customers had positive experiences with product, expressing great satisfaction with their air rifles and... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting helpful, reliable, and professional... See more

User experience

Reviewers highlight positive aspects of user experience, noting that staff members are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop, excellent stock, Staff are super friendly, extremely helpful. Took 2 rifles back today for small leaks after 5 years since purchasing & was fixed whilst waiting. Top staff especially B... See more

Rated 5 out of 5 stars

I’ve used airgun Cente for years because they are so helpful and have the unique lifetime guarantee. Went in today with a leaking seal on an old weihrauch, Justin repaired it while I waited fantas... See more

Rated 5 out of 5 stars

Clean and simple to use web site. My order was efficiently processed and all communication (via email) was conducted in a timely fashion with all questions being answered to the full. The staff were o... See more

Rated 5 out of 5 stars

I bought my first ever air rifle, a Theoben Scirocco Dlx, from the Airgun Centre back in 1984, and despite moving to Kent, I've always used them, and always will. I've had a couple of issues with r... See more


Company details

Information provided by various external sources

The Airgun Centre are a specialist air rifle shop in Essex that has over 40 years' experience in the airgun industry. Every air rifle for sale on The Airgun Centre website and in-store comes backed with a unique lifetime guarantee, which means if you have any issues with your gun after purchase, you can bring it into the shop and get it fixed free of charged for as long as you're the original owner. There's a huge selection of air rifles, air pistols, scopes, accessories and more to be viewed on The Airgun Centre website and in their Rayleigh based air rifle shop. The Airgun Centre are official stockists of Air Arms, BSA, Daystate, Weihrauch, FX Air Guns, Crosman, Gamo, Kral, Sig Sauer and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

389 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.8

All reviews

(389)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service
Fast delivery
Well packaged
Rang up with a query regarding my order not only did they solve it but also sent me a couple of free bits too

10 August 2022
Unprompted review
Rated 5 out of 5 stars

Professionals and a Great Experience

I visited the Airgun Centre to drop in my incredibly old Air Arms S410 carbine for repair, it had started to lose pressure.

I also wanted to take a look at the Air Arms Galahad – SR as I fancied a bit of an upgrade. Service was first class from everyone I dealt with. My S410 was taken into the workshop immediately as they thought it would be a quick fix to a leaky top up valve. Turned out to be a bit more than that.

Meanwhile the Galahad – SR Carbine was so enticing I bought it immediately. What a cracking rifle, staggering accuracy and easy to adjust the Hawke Airmax 30 SF Compact sight for up/down and windage to the extent that at 50 - 60 yds I can put pellets in the bullseye every time even with the wind we have been having since I bought it. The rifle has a lovely two stage trigger action straight out of the box, which I find great for overcoming my normal trigger finger twitch. I could not be more pleased with the gun and the service I received from the Airgun Centre.

The S410? Fixed before I left the shop, two or three parts replaced including the top up valve and free of charge as I had made a purchase.

A great experience and outcome, thank you.

Roger

4 July 2022
Unprompted review
Rated 5 out of 5 stars

Top Notch

Ordered the 97K (Standard Beech) on the 20th may via the website (early hours) and they rung me a few hours later and ran through the whole process with me and they also rang me 3 days before the actual delivery which was saturday the 4th june and once again reiterated the process. Very professional service, very friendly. I knew before ordering that there would be a little wait no problem that's generally the way things pan out, normally a two week wait on average and they deliver on saturdays. The rifle was well packaged and looked after in transit and when opened it was given the once over no issues, the rifle by the way is amazing pictures don't do it justice top notch. Would thoroughly recommend The Airgun Centre as they price there stock competitively but that's not the kicker it's the service they provide after that's great, they have a lifetime guarantee, parts and labour should you have an issue, for example a couple of years in. A big thank you to everyone at the AGC!!!

8 June 2022
Unprompted review
Rated 5 out of 5 stars

Champions League customer service!

Newly online purchased BSA R10 SE developed an issue post delivery resulting in a 90 minute drive into Essex from Surrey to keep holiday plans on track.
(Hobson's Choice)
Lifetime guarantee tested and passed in spades, total Kudos for AGC, as you hear it but is seldom seen.
If your looking for a new air rifle would highly recommend going to the store in person if you can as it's a definite destination for the enthusiast!

3 June 2022
Unprompted review
Rated 1 out of 5 stars

Terrible...don't waste your time or…

Terrible...don't waste your time or money...con artist at work here. Sell broken products and then tell you to prove it wasn't like that to begin with....
Open all guns and ask to see inside all moving parts apparently take a gun Smith with you so you don't get conned. Disgusting customer service and after sales.

27 May 2022
Unprompted review
The Airgun Centre logo

Reply from The Airgun Centre

Sorry it seems you have not had a great experience with us. As you can see from other reviews this is very unusual as for over 40 years we have provided both sales and after sales service that has given us the good reputation we have within the Airgun industry.
I have spoken to our staff and we cannot recall any recent customer with the issue you are describing in your review.
If you could call us or make contact through email I would like to discuss the matter with you and see how we can resolve any issues with you.

Regards

Steven Harper
Manager

Rated 5 out of 5 stars

The Airgun center, as Tina Turner would say, iscsimply the best

The Airgun centre is, without a shadow of doubt, the best shop for our sport in the UK.
I stopped shooting over a decade ago when my local dealer closed. I recently decided to take up shooting again and all i need to say is this - if you go elsewhere to buy a gun, on the way home pop into your doctors and ask him/her if you are still sane, because if you do go elsewhere take a screwdriver because you must have a screw loose.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Great Service Again….

Just ask for Ben when you call or shop in store. This guy knows how to look after customers. Excellent comms when you leave an online message, always gets back to you and is very helpful. I’ve purchased a lot from these guys now because I’ve always been treated so well, alittle discount here and there goes along way.
I live in Kent and travel over to Essex to get my bits here. It’s worth the journey.
Thanks Ben, looking forward to picking up that Alphawolf soon.
Paul…

21 May 2022
Unprompted review
Rated 5 out of 5 stars

The best store ever for looking after you

The best store ever for looking after you. I had an issue with my rifle, they sorted me out with a new one after several weeks of trouble caused by the importer not the store.
Ben and the team understand customer service and really do value your business, and you as a customer.

16 May 2022
Unprompted review
Rated 2 out of 5 stars

No online communication

I'm pretty sure they'd be good in store, but as far as online orders go you'll get an automated response & no further communication, I know it's automated as I ordered late night & my reply was " its being processed", what a 1am, sure! No body tells you it's out of stock while your waiting for your purchase to turn up, silly mistake! They'll take your money quick though. They did refund when I asked for one. A simple out of stock notice would stop negative reviews!

29 April 2022
Unprompted review
Rated 5 out of 5 stars

xtend stock for HW44.

xtend stock for HW44.

I have just taken delivery of this item.

I am delighted with the product which not only looks good but is great to use.

There has been a huge gap in the market and The Air Gun Centre are to be commended for their innovation in designing and producing this stock extension at an affordable price.

8 April 2022
Unprompted review
Rated 5 out of 5 stars

I purchased a daystate Huntsman…

I purchased a daystate Huntsman Buckmaster from Airgun Centre some 12 years ago and it needed replacement O rings fixed in a week and the service is awesome lifetime warranty and that says something.
Friendly people to do business with I can't recommend this team and shop enough 😊.
I honestly wish there were more stars I could give this Airgun Centre as they're the best people to do business with Steve Ben and rest of team.
Thank you
Top guys keep it up..

28 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent shop!

I've recently bought a few rifles from the shop so that my sons and I can shoot together. The service and advice I've received has been excellent. Great selection in stock and very fast turn around on all of my orders. I can't recommend highly enough!

24 March 2022
Unprompted review
Rated 5 out of 5 stars

I purchased two new BSA rifles and…

I purchased two new BSA rifles and found the pro combo deals well worth the money. The staff were very knowledgeable and efficient, old fashioned service with a smile is a delight.
I also had my BSA r10 mk2 repaired at the same time by Ben, he couldn’t have been any better in my opinion. First class service. Thanks to you all.

20 March 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, I did not know much about air guns, Steve and Kai spent time in the phone explaining everything and answering my long list of questions. I did the 2 hour drive and meet Jamie at the shop. Really helped me to pick the best rifle for my needs. Great experience and would highly recommend.

12 March 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , 2nd time using them . First time I bought a Gamo package , the pump was leaking and they immediately swapped it . Great speed of service and knowledge , highly recommended

8 January 2022
Unprompted review

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